I am writing this review specifically regarding the manager on duty during my visit. For approximately 20 minutes while I was inside this McDonald's, I watched this manager stand in essentially the same spot, on his phone, while the rest of the employees were actually working around him. What made it worse was that his position appeared to be physically getting in the way of employees who were trying to move around and do their jobs. A manager is supposed to lead by example, assist the team when needed, and help keep the restaurant operating efficiently. What I witnessed was the complete opposite. The employees working deserved better support from the person who was supposed to be managing them. My question is directly for the owners of this franchise: Is this the level of management you aspire to hire and allow to run your stores? Customers notice these things. More importantly, employees notice them too. If this is considered acceptable behavior from management, it reflects very poorly on the leadership and standards of this location. I hope the franchise owners actually review this situation and address it rather than simply sending a generic response. Your hardworking employees should not have to work around a manager who appears more interested in his phone than helping his team. f it weren't for the very kind lady at the register named Beatrice, I probably would have left a one-star review. She was extremely nice and actually took the time to ask me if my drink was good. And yes, Ms. Beatrice, it was great. Her attitude and customer service were the best part of my visit. I do wish I had asked for the manager's name, but I honestly felt that doing so might have caused unnecessary problems for Beatrice or put her in an uncomfortable position, and I didn't want that. She deserves recognition for being polite, attentive, and professional. Employees like her are the reason customers are willing to give a location another chance, even when the management leaves a lot to be desired. read more

McDonalds - manager just as i was finishing my food on top of that the faces he would make at people like they were a stain in his eyesight - Burgers Near Me - Hammond, Indiana

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I would give place a 0 if I could. Waited 40 mins in the Drive through just to get my order wrong 2x. I tried to refund the meal and the manager was not there so I had to return a hour later. When i returned the manager was not there as stated at 2 PM. He showed up at 2:35 PM. After talking with mangerment nothing was was done and I ended up a loss of $27 worth of food. How hard is it to get 3 meal in a decent time and get the right order on PLAIN cheese hamburger? This place is joke. Don't go here!!!!! They rip people off and make wait til food is cold and will not rebrse your order right away if manager is not there. VERY UPSET never will return Bye read more

I do Uber eats orders every day at this place and every single day my order will be ready and they will tell me that it's not so I will be sitting in line for 30 minutes straight being patient and polite and then when they give you the order they don't even apologize. This is the most rude disrespectful and just f****** retarded as McDonald's that I have ever been to.. morning shift needs a lesson on how to be a worker because next time I'm a cuss one of y'all dumb m************ out read more

The food is never ever prepared right the staff is lazy and unprofessional can't ever prepare food correctly and usually miss whole items

Also, they charge $.20 for a straw and $1.99 for a cup of ice. Orders are always wrong. Employees are never wearing their uniforms. Their hair looks completely unclean and unkept. It is never tied back out of their face. They handle money with gloves on and use the same glove hands to handle the food. Never never go to this McDonald's right a few blocks over to the one on Kennedy right off the expressway going into Highland. read more

This McDonald's is within walking distance from my home, I refuse to go to this McDonald's. They nickel and dime you they are rude. It's just horrible. I drive past this McDonald's over to the one on Kennedy even though it's out my way. read more

Some of the employees hate life there and then there are some who at least do there job! I ordered a #7 with is 2 sausage burritos and a hash brown and a coffee I share with my husband well this morning when I got to work to eat it it had a big hole in the side !!!! Stuff falling out everywhere!! read more

McDonalds - A Sausage Burrito - Burgers Near Me - Hammond, Indiana

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Employees use profanity infront of customers and are very rude. They mess around and can't give me my order correctly. The food is trash.

They can never make an order right, or bag the food correctly. Id rather drive another 15 minutes to another McDonald's

Slow as molasses Been at the drive-thru to order for 11 minutes not waiting for my food just to order read more

Ordered a large fry, I guess it's my fault for not looking in bag. Ended up with a 2 piece tenders that look like someone didn't finish their lunch and handed it out. How the f... do you mess up an order for 1 large fries? Haven't been to McShithole in awhile and now I know why. Wish you could give negative stars read more

The Burger looked infected & looked like it would make me sick. Also had black peices of burnt meat in between the burger & the cheese. read more

McDonalds - Nasty Quarter Pounder with Cheese Meal - Burgers Near Me - Hammond, Indiana

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The employees there are very rude and unprofessional. They will serve you burnt and old food, none of the employees wear uniforms, gloves or hair net. I ordered two daily double bundles and I heard a lady say " don't make the daily doubles because I have them up here" when I heard her say that I requested my sandwiches to be fresh and she still placed the old sandwiches in my bag. So I ended up getting a refund And never ate there again. My I add the men's restroom is always unclean and never has tissue read more

Bathrooms dirty floor dirty at 8:40 in the morning need to be shut down and clean Try to talk to manager seem to not care about what I had to say and I am looking at bathroom floor not clean she says it was clean up for debate with her and the cashier that's why people come online did not want to read more

Why do u say open at 5am, when no one speaks at the drivethru or comes to the window. I get there at 530 am and I'm sitting there waiting for someone to speak. Sometimes I'm waiting for 5 minutes for someone to speak. Then Sometimes no one speaks at all and I drive around and no one is there. Then I go to another McDonald's with no problem. But it's out of my way. U should close this McDonald's in the morning cause no one is never there. And just open for lunch time. It's so frustrating on my way to work and have to go out of my way to another to get service. read more

This place is the worst in the Hammond area I don't blame the workers I blame the boss when I wait in line for 30 minutes I will hope to have fresh food and then I get my food and it's either wrong or not it at all read more

This McDonald's gets the orders wrong 85% of the time and have workers with horrible attitudes. Especially the female workers. The main dining area is still shut down; even though the mask mandate has been lifted. The wait times in the drive through are ridiculously long. The workers are unprofessional and have horrible attitudes. The owner of the restaurant is no better. When contacted by the owner who was also notified by corporate. The owner showed no interest or responsibility in making any of the situation better or compensating for her inadequate staff. Don't waste your time there unless your looking for a bad time. read more

Came inside because the line was long I'm the only person in the lobby it took almost 10min for an ice coffee and a sausage biscuit . The cashier kept hanging in the lobby with her friend when she could have been making my drink horrible service and customer service lets hope the food is hot and my coffee is right! Go to McDonald's on Kennedy there much better. read more

Very slow, there's no one here and I've been waiting for my order. I didn't order much at all. The lady taking the order was very rude sounding. read more

Very rude service, ugly bitch was on her phone while I waited for my food when it was sitting RIGHT THERE, gave me the wrong sauce then when I asked for the right sauce she gave me attitude and said ok well I have to give me that sauce back like corona ain't goin around, and these mfs gave me the French fries like this, SO GHETTO read more

McDonalds - French fries - Burgers Near Me - Hammond, Indiana

I just went there today to order a steak egg and cheese bagel . I waited 15 mins for one sandwich and nobody was in front of me ! When I ordered the order taker didn't tell me to verify my order or to pull up so I was sitting there like a fool till I realized she wasn't going to say anything else ..... once I got to the window the cashier look like she didn't wanna be there she didn't even say the price she just reached her hand out for my card! I wasn't greeted or nothing! Then I pull up to the pick up window and I see THE MANAGER WALKING BACK AND FORTH NOT ONCE APOLOGIZED FOR MY WAIT . The girl at the window didn't even look my way! Once I FINALLY GOT MY ORDER SHE JUST HANDED ME MY BAG AND CLOSED THE FUCKING WINDOWS!!!!! Never again !!!! FIRE THEM ALL!!!!! Manager TOO ! read more

Very very slow, never gets the orders right, this is probably the worst Mc Donalds i've ever been too.

Thirty minute wait in drive thru for DoorDash order just for employees to tell me they never received the order, and that I had to drive back around to place it. read more

These people never have their act together. Today was just even more surprising than usual. read more

The owner drives a new jaguar with plates that declare her "debt free", but she doesn't give her employees raises. She has people who have worked for her for years for minimum wage and I'm under the impression Mc Donalds has a policy that they give their employees raises after a certain amount of time. With that being said the store manager counts down the register and pockets a few dollars from each shift then bullies kids into cashing their checks on site to payback the difference between what their register was suppose to be and what she stole this isn't the perfect location for your kids to work or for you to eat. Nevertheless it is kept clean and your food will be served very quickly. read more

This is the worst McDonald's I've ever been too, the staff is always rude, they took forever to get you your food, and even then it's still cold. Never once have I been there and they got my food right. I honestly go out of my way to avoid that McDonald's. Wish I could leave a lower rating then one star! read more

THE WORST EXPERIENCE EVER.... I rather starve than to EVER go back to that restaurant The bread on my bagel was hard and they didn't get the order correct, customer service was terrible.... lady literally argued with me about what's on the steak bagel standwich and instead of making me a fresh sandwich she gave me the same cold sandwich with the condiments on the side. I told them to give me my money back. RUDE, unprofessional workers. I see a LOT of reviews with the same complaints... how are y'all still even open. Smh. Won't get a penny of my money. read more

This is the WORST McDonald's I've ever been to! They are very slow and ALWAYS screw up my order. It use to be one of the best around but not anymore. I refuse to go there anymore! read more

The slowest and horrible service I have ever experienced. Currently in my car waiting on 1 sandwich. It's been 20 minutes already. Their customer service is sad. All the employees look like kids. There is absolutely no sense of urgency what so ever. Don't waster your time or money on this site. The one on kennedy is better. read more

If I could- Zero stars. I have had tons of horrible encounters with this McDonalds in the past but none worth telling about but this really takes the cake. I went there this evening and ordered two sundaes. There was only one person in line in front of me. Waited 15 minutes for the person in front of me to get their order. I was as patient as possible considering all I got was two sundaes and was already waiting 15 minutes. I understand a lot of places are understaffed at the moment. I finally get to the window and they tell me to pull up to the gate. Wait another ten minutes and nothing. While I was sitting there I get a call stating my mother was being taken by ambulance to the hospital, so I bolt out of there- my mother was more important. I call them while I am on my way to the hospital to ask for a refund and that I was sorry for the inconvenience. The phone rings over and over for 5 minutes before some teenage boy picks up. I explain what happens and before I can even finish he hangs up. With the benefit of the doubt, I call back thinking maybe it was an accident. Again, rings forever before the same boy answers. I explain AGAIN what happened and ask for a refund, instead, I hear laughing on the other end, and then he starts making this noise that doesn't sound like any words at all, kind of like yup and ugh mixed together. For five minutes straight he does this. I tried being nice but then asked to speak with a manager and got hung up on again. I called four more times and continued to be hung up on over and over until they finally just let the phone ring until the call was canceled. I will be calling corporate first thing tomorrow. Disrespectful and ignorant. read more

Two people in the drive-through and the lady kept saying could you hold on. Sat there for five minutes and still no one came to take our order so just left. Ridiculous. We will never go there again. read more

I moved away from this location a year ago and refused to eat at this location. This was due to poor service and bad product (fat free hot chocolate with a substance that was bitter making the drink undrinkable). I recently bought a house in the area and because I was running late, I went back to this location. Once I got to my location, I remembered why being a touch late for work was preferable. I had two biscuits. Both were a little hard around the edges and tasted nothing like the biscuits I am used to from other McDonald's in the area. I was charged $1.09 to get a small hot chocolate instead of coffee or soda. The hot chocolate tasted vaguely of chocolate and when I looked into the cup, it was a very light tan color. The taste was closer to mostly water (I was told by another location that McDonald's uses milk) and some chocolate thrown in. Granted, it may have been that the employee didn't realize that they were out of chocolate but one would assume that the machine would have been flashing a warning. While I could have called in a complaint, the last time I attempted that - no one answered the phone. I did call corporate and someone took my complaint - even offered to look into it further but I just assumed it was an error and wasn't an issue - perhaps it should have been. Seems like the only thing this location is even remotely proud of is their Live Gospel (not interested in your religion) and their Universoul Circus basketball near the drink machine. read more

biggest mistake in going there! ordered a steakhouse burger,3 cheeseburgers and 2 large fries in drive thru, said pull forward and wait. OK. 10 minutes later still no food and still sitting there! 21 minutes after I paid and still waiting, i'm pissed now. I am still in the drive thru pull up waiting spot, I go in, wait my turn in line, and ask where's my food, some young girl manager says they are still waiting on it, okay, I ask does it take 26 minutes to cook a burger. I get a deer in the headlights look from her. Again I ask how long does it take to cook a burger- maybe 4 minutes tops- right. She says yes. ok so why does it take 27 minutes(now) to cook a burger, her answer " I don't know", now I am mad, I say I don't know is not an answer, why does it take this long to get a burger. 31 minutes after I paid I finally get my food and the bun is burnt to hell, nastiest thing ever. And as im sitting there waiting I get no apologies or anything, not even a "would you like a coke while your waiting" I will never ever eat at a McDickheads again, I hope the owners read this and feel a little bad, not about what happened, but that they will never get a penny from me again. But they won't, worst owners ever. Maybe you should take your gospel McDouchebags and pray to your god for help. I wish I could give negative stars and post a pic of the dreck they serve read more

Will never go to this one again. Slow, slow, and slow. I ordered a sausage mcmuffin and coke in the drive thru......15 mins later I finally got my order. Though, ok they are having an off day. A few weeks later I went there again. Still slow, got my food and left. Got home and the order was wrong, completely wrong. I could understand if they were busy, but I was the only one in the drive thru and didn't see anyone in line inside either. So over that place. read more

Food is almost always horrible, nuggets get cooked twice, fries are always soggy and brown, biscuits are hard and frequently almost burnt, oh and the 'sweet tea' is just sugared water really. All because the employees take absolutely no pride in their job, dont care what they are serving you, most are rude. Save your $$ and go to a mcdonalds that's NOT in hammond! Awful location, people , and food. read more