I've historically not had any issues with this McDonald's, but the last time I was there wasn't a great experience. First, they have the self order screens, no one is visible at the counter. So I order at the self order screens. It does not print my receipt (this is important). I ordered a meal and some chicken nuggets. Next, it takes a LONG time for the food to come out. Normally, I consider this a good thing, because it means they're making it fresh, but this was too long. Eventually the food comes out and we take it. No chicken nuggets. I go back inside to ask for them and the lady starts arguing with me because I don't have my receipt. Um... Your machine didn't give me one! We ended up getting the chicken nuggets, but why the attitude and the hassle? Also, the parking lot is awkward to get in and out of. read more

Lady with red hair and the gay man are so rude always have an attitude at the window horrible customer service from these two specifically. Order always takes forever and customer service here is awful if you want to enjoy your McDonald's don't come here the staff is horrible and the director clearly doesn't care about good customer experiences TRASH!!!!!!!! read more

Absolutely terrible service from the 2 teens working the drive-through. One girl with red hair making jokes and laughing the whole time and one younger boy with glasses. They burnt my chicken nuggets to a crisp after continuously looking to laugh at me. The whole atmosphere was ruined just by how negative their energy was. I hope to see them fired soon! read more

They hassle you over sauces. Every time. You pay the extra for 'em? They still forget them and think you're Nic cage trying to make off with the Declaration of Independence asking for some ranch. It's clear it's not their fault for being cagey but a bizarre culture thing that makes an otherwise great experience suck like every time I'm here. read more

HORRIBLE service! They don't acknowlege deals that corporate offers. I was charged for a ketchup packet. I ordered a drink and they didn't include a straw. read more

Wrong order. Ordered fries and drink took 30 minutes. Who the hell joshua shift manager? Fire that mf now

I manage a construction crew for work and we were staying overnight in Hailey. We went to McDonald's and they had 20+ orders done and ready to go for my crew in 10 minutes. Very clean and very respectful and employees who knew what they were doing. Highly suggest. read more

This is single-handedly the worst McDonald's I've ever been to. They consistently get my orders incorrect or take and ungodly amount of time to get my order out; I spent 25 minutes waiting for a Caramel Frappe the other day... tf? read more

Paper was left on my burger. I don't even understand how you cook a burger without noticing it's there. read more

I was staying at a motel in Hailey to run a marathon over in nearby Sun Valley. As I was traveling on a pretty tight budget, I came here a couple of times to get a quick, cheap, and simple meal. Although I could've used the drive-thru, I went inside each time to pick up my order. The employees that I had interacted with were all nice and friendly. Their free WiFi was pretty much unusable. Although I could login and the signal was strong, I couldn't access the internet to use their mobile app. I had to rely on my mobile phone carrier and unfortunately, service was very spotty in town. Other than that, the quality of the food was what you would come to expect from any McDonald's. read more

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The first one was the one that was on my mind for some reason but it didn't really make it to the second half of the video and it was a little more complicated read more

McDonald's - a dog looking at a scoop of food - Fast Food Near Me - Hailey, Idaho

Frick this place they decided to stop serving breakfast and I drove all the way here to get no hash browns! On top of that the worker acted like there was some left got me excited then said never mind. I'm pist. Never coming back to this place, unless they bring back the strawberry short cake McFlurry. read more

The portions of the breakfast drinks will vary depending on who's working the window. I asked for a large beverage and then the very next day. I'm given a tiny cup and told that that is all the portion the machine will allow.. I'm just going to go to Maverick because at least when I do it myself. I know what i'm getting. read more

The whear very rude and ignored me the whole time and didint give me my musterd or bbq sauce

Edger has great costumer service when I'm with a group and he helped me order very kind employee

I can't get over this last visit.. I am so annoyed with the incompetent children that have zero work ethic that work at our Hailey McDonald's. Usually we order just coffee and them fools can't even get that right. I hate myself for going back but sometimes it's literally the only place I can get a macchiato at 9 pm. Ugh I wish they would fire EVERYONE that works there and get some good employees with good ethics.. smh HOW when I literally am telling you exactly what I want and you punch in the keys so you clearly hear what I am ordering yet.... It's COMPLETELY NOT WHAT I ORDERED WHRN I GET HOME!! God damn like get a fucking clue read more

We have been here twice since my first try and both times we successfully went through the drive thru. The food was hot and delicious and the service was prompt. Make sure your sauce is in the bag before you leave as they sometimes forget but of course once you ask they give you the sauces you need no problem. read more

Ice cream machine is never broken. Their burgers are amazing and everybody is helpful. I love the double cheeseburger.

The lobby was reasonably clean for the middle of the breakfast rush. Service was lightning fast and server was friendly. The food was fresh and delicious. Soda fountain selection: Coke, Dt Coke, Sprite, Barq's, Powerade, Hi-C, Dr. Pepper, Diet Dr Pepper. I would definitely recommend/visit again. read more

McDonald's - Lobby - Fast Food Near Me - Hailey, Idaho

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If you're an employee at this location just quit, every time I have gone through the drive through there's always some excuse as to why they're closing early or why over half the menu is unavailable. How can you clock in and clock out everyday and not be embarrassed of how poorly your performance is everyday. The managers need to get fired ASAP that's the whole point of your position, to manage! read more

The manager vanessa made us leave although we were still eating and it was 10:15 and they closed at 11 said fuck you to us even though we were ust trying to enjoy our food she was super rude. Other than that jerry was the highlight of our dinner was very polite and respectful was very prompt about closing hours even though his manager was acting the way she did. Maybe jerry should be promoted to manager so such things will not happen again I feel very disrespected and violated. Although yes its a McDonald's everyday should be respected as a human should. read more

the worst big mac i've ever eaten . there are better burger options in hailey i've lived here for 29 years and i will never go back.

Store was very dirty and staff was struggling with orders. Tables weren't cleared. Food was fast and good. But seemed like it needed some management help. read more

The last 3 times we went to this McDonald's they have SHORTED us and/or mixed up our order. Usually I just glance in the bag and start making my way home since we live over an hour from this McDonald's. But today was the last straw, I spent basically all day in surgery getting my hand cut open and reorganized and all I wanted when it was said and done was a good burger but when I got home I was extremely disappointed. We have half of what we ordered and we didn't even get the right burgers either. I tried calling the store multiple times but nobody would answer. Guess we will just eat the cost, once again. Staff is rude and obviously doesn't pay attention or maybe they don't even care!! Will not be eating at this location anymore. If you have made it this far PLEASE double and triple check that your order was in fact 100% correct BEFORE you leave this McDonald's. read more

It's not a McDonald's unless they mess something up. Manager refuses to correct mistake despite paying for a larger size nor offering a refund for the ordered item. No straws given with our drinks. Check your orders and you better have a receipt despite the fact that they still won't admit their wrong. read more

I love this McDonalds. I've had great service, and it's always super fast! The staff is friendly, and the dining room is always very clean.

I always eat there but it's never been this bad the fries had no flavor and the McChicken had a bunch of pieces of lettuce that had gone

Could not do a multi party order for one car so our party had to have one person pay for everyone's. Still got the order wrong and would not correct it. Will not be returning. read more

The food at this McDonalds is always fresh and hot! They have friendly service, too. The chicken tenders are always so fresh that you have to wait in the pull up spot after the drive through, and they are always worth the wait. read more

Showed up with order via online 'mcdonalds menu' which showed a variety of wraps, only to be told they no longer carry wraps. When we told them it shows up on their online menu, was told they haven't had wraps in a long time. Attempted to talk to the manager, who wanted nothing to do with our complaint. We then had the drive thru window shut in our face upon getting our order, which we had to change to no longer include a wrap! Returned home to find NO hamburger on our bacon cheeseburgers! read more

McDonald's - a variety of sandwiches on a table - Fast Food Near Me - Hailey, Idaho

Ordered 2 McFlurries and seriously they were half empty/full. For the almost $4 I should get a full cup. Just was not impressed. Plus when waiting for my order they had messed up on a drive thru order and the crew just laughed and joked about it. Not professional at all! read more

Update 9/22/17: Fell off the wagon and have been 3 times in the last 2 weeks, figuring, what the heck, they still can't be THAT bad, and ALL 3 TIMES, they screwed something up. First visit was a drive thru - ordered a DOUBLE HAMBURGER with other things, and even though I said HAMBURGER multiple times, the cashier still couldn't understand that we didn't want cheese on it. When order was received and opened at home, it was a SINGLE (was charged for a double). Second visit was dine in - we were told to find a table and they'd bring our food out. We waited and waited and waited. Someone FINALLY came by and ask if we ordered. I gave them our receipt and he went and had them make our order because they overlooked/forgot/didn't make it - WOW! Third visit was a carry out - order a Quarter Pounder Deluxe meal. Received the right box, but the burger was a REGULAR QUARTER POUNDER - no lettuce, no tomato, wrong onions. Truly unbelievable how bad this place continues to be! Original Review: Consistently bad. If it's not one thing, it's another - wrong orders, long wait times, wrong orders, can't understand person taking order, overcooked fries, wrong orders, food sloppily prepared (thought maybe a few toddlers got together and made my food a few times), too much salt, too little salt, and, oh yeah, wrong orders.... Used to go here all the time for convenience, but got fed up and haven't been back for 2 years, as there are plenty of other better (and healthier) options to choose from. Have been a few time in the last 6 months or so for a breakfast sandwich, and they have improved a bit (thus, the 2 stars). Easily the worst local eatery, and by far, the worst McDonald's I've ever had the displeasure of visiting. read more

Slow, very slow! What the heck? The worst McDonalds I have ever been to. For the past 4 times I've been there 5-10 minute wait for my food. Get your staff together and tell them to step it up. Also..... ugh... speak English not Spanish. I'm not raciest, I hate every one equally. But come on I need to understand you. read more

Awful! How can a "fast food" place be so inefficient and SLOW! ALLOW YOURSELF AT LEAST 15-20MINUTES TO GET YOUR ORDER AT THIS MCDONALDS! I was told to pull forward to the spots where you wait for your drive through food to be delivered and 10 minutes later I still didn't have my order. When I finally went inside the manager said "the guy on his break lost my order!" read more

everything here is ok for me, so my family like to hangout sometime here. gooddddddddddd