So today is the 1 year anniversary of the death of a close loved one, and we got his favorite mcdonald's order, Deluxe mcrispys, no salt fries and diet cokes. I wish i could enjoy the food but it seems like the line cooks put the sandwiches together with their eyes closed from 5 feet away.. I'll try to get compensated from corporate as i'm traveling... but wtf read more

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I sat in line waiting to order for 15 minutes just to pull through line to get out and the cashier and customer are just sitting there talking not even waiting for food. Mind you there is a line of about 10 cars waiting to order and the employees decide it's the perfect time to have a gossip session. Grossly unprofessional and pure lack of service. Night shift crew ~10:30 on 12/19/25 read more

I have never been to an establishment as unprofessional as the McDonald's on Reilly Rd. The managers and employees ignore customers--you can stand at the counter and they will look at you, roll their eyes, or walk past you like you're not even there. The floor was wet, the inside was not clean, and staff members--both on and off duty--were constantly running in and out of the building instead of doing their jobs. This place desperately needs new management, proper training, or new staff altogether. read more

What happen to this place. The fries use to be fresh hot and fun eating Burgers used to be yummy and the chicken McNuggets used to be popping hot Patties on the big Mac is like kids meal burgers Till you guys go back like it used to be than I will continue ordering my BigMacs and quarter pounders weekly. Service is great it's not the crews fault it's higher management. They need to review all aspect back to the fast food business especially here in the USA read more

I ordered online and they didn't give me my full order or drinks and said they didn't have what I ordered and that I'd be refunded through the app but this was after I had gotten my receipt and Paid for it through the app not good service at all read more

Drive Thru pickup was not allowed despite letting us put our order through, woman was very rude in trying to help saying we should just go inside. This McDonald's is everything but fast food, I have talked to janitors with more courtesy. read more

food is ight fries are usually soggy, bring a straw because they're gonna forget to put it in the bag. Employees could have better attitudes, Ms.Purple is always nice tho. read more

Have little hoodlums going in and out but they tell you that's the inside is closed they sit around and just look at you if you door dash it's even worse they make you sit in the drive through while the food is on the counter getting cold behind everybody else that's just now ordering can hear them laughing and screaming while taking peoples orders horrible establishment read more

This is the worst McDonald's I've been to in the country. The employees defeat the purpose of the drive thru every visit by making customers pull around to their double doors to wait for orders and strongly push you to use the app for food so they don't have to communicate through the drive thru. The food is also always cold and fries aren't salted. I hope who ever owns this location will take my review into account and make some staff changes. I've consciously went to other locations to avoid this spot. https://www.mcdonalds.com/us/en-us/feedback.html read more

I'm always skeptical about stopping at this McDonald's because they always get my order wrong, but it's fast and it's on the way to work. Not only did they yet again get my order wrong today but there was a fucking eyelash stuck in the cheese on one of the burgers. Fix yourselves. read more

McDonald's - Eyelash in cheese - Fast Food Near Me - Fayetteville, North Carolina

Y'all have people who don't know how to do their job and it really sad people don't know how to do a simple thing they do everyday.At the speaker I asked for a caramel frappe with extra caramel drizzle I had to say it two times because the girl who was taking my order wasn't even listening. I got to the window and told her again she told me she would let the people know. We get to the second windows and the frappe didn't even have any caramel drizzle. I nicely asked that I asked for extra caramel drizzle and the dude told me we it's already made, I told him that the girl at the first windows said she would let y'all know and he left and came back with a manger I told her the situation and she said we charge extra and I told her I would pay but she cut me off and told me to pull up. The dude came back out still with two frappe with no Carmel drizzle. read more

McDonald's - a drink in a plastic cup with a straw - Fast Food Near Me - Fayetteville, North Carolina

So slow it's unreal. Everytime we go there the wait is atrocious. Placed mobile order and checked in to have order brought to my car, after waiting 20 mins had to go in to find my order just sitting on the counter. read more

Okay so I honestly have not been to this location in over a year and a half due to my last experience being so bad. Tonight I got off work and did not feel like driving to a further location. So I decided to give the Riley Rd location another shot and figured the old staff would no longer be working here due to the amount of time that had passed since my last visit. I placed my order around 11:02PM. The lady taking the orders was very pleasant to speak too, she didn't make me feel rushed and her vibe was all around great! Second the screen said we needed exact change, so because I was paying with cash, when I pulled up to the window it took me a extra min to gather myself and find the exact coin change, the lady at the window (same lady to take my order) was very patient and nice to me. Which made me feel relax which ultimately made me gather my change faster. (I don't do well under pressure) lastly my food was 10/10. My 2b looked like it was made with love and tasted absolutely amazing and most importantly FRESH.! Like literally mouth watering AMAZING! To the cooks, and the lady who took my order tonight. THANK YOU. I had a really long day and thank you guys for taking the time to prep my food correctly, fresh, and with care. It truly means a lot to me. The staff on January 27th night shift around 11:02 deserve a raise and a pat on the back because for me, I now will come back to this location without feeling like it's going to be a disaster. read more

McDonald's - Quarter Pounder with Cheese Deluxe - Fast Food Near Me - Fayetteville, North Carolina

0 if I could give it. The food is the pretty much the same at any McDonald's. This is just so poorly ran. Managers are clearly terrible. Taking orders at 2nd window forcing everyone to wait rather than running it like it should be. 30 mins for a drive-thru even late night is terrible management. I'd be embarrassed. You're better off driving to a different McDonald's. You save a little time and put your money to a better location at least. I assume it's understaffed or something. But employees were just standing around eating when I got to the window. Big guy was professional and courteous. Other than that, got nothing good to say. read more

I haven't had the food from there, but it's literally the only McDonald's that I've been to that actually gives extra caramel when I ask for extra caramel with my frapp read more

McDonald's - EXTRA CARAMEL, just how I like it :) - Fast Food Near Me - Fayetteville, North Carolina

I would give 0 to this site and its staff if possible. Upon entry a staff member stated that only the kiosks worked to order meals; on ordering, the kiosk did not accept payment. Then I was guided to the drive through to make an order. With everything transitioning to robotics and automatization, tell me again why the staff (who are not capable to fix the machines when they are down) deserve $15. Don't visit this site. read more

Cold food did not give me all my food when I went back they where very rude and disrespectful there floors where very greasy and there was food and drinks all over the tables and counters not clean at all read more

Garbage service, worst attitudes and management is non existent! Very slow and over staffed which is crazy in regards to productivity.

They seriously gave me half a fuckin patty, didn't notice it cause I waited til I got home to eat. And at that point I'm not going back to complain but just know I'm never going here again. read more

McDonald's - What gets me is the person who assembled this burger just said "fuck it". Thanks for being an A-1 A$$hole. - Fast Food Near Me - Fayetteville, North Carolina

This is the the worst McDonald's out there. 45 minutes for a drive through when I ordered ahead online and still gave them 15 minutes. Curbside was closed. Inside was closed. No they weren't short staffed. Trash location, trash workers, trash owner operator. read more

I usually get great service here but today it's was mediocre because I was rushed to finish ordering and then when I got to the window they had forgot a fry on one of my meals and the whole process was rushed and annoying and they also asked for my receipt to verify that they were missing a fry from my order it was just a not good experience read more

This review is my experience before and after COVID-19. This location has always messed up my order before COVID-19 and during Covid-19. Every single time I go they forget my fries to my order (I think on purpose). I say that because when I mention the missing fries they always either look at you like your stupid or start laughing. I've only been in Fayetteville for a year and I will never go to this location EVER again. read more

They don't take orders at the drive thru around midnight so don't waste your time driving there

It's a well loved chain so you can't expect to much creativity in McDonald's meals. The customer service though is wonderful! Never without a smile; even in the busiest of times. Renovations ensure everything from seating to payment processes stay current and modern. Probably the first McDonalds in Fayetteville that had an order kiosk and accepted Apple Pay. Huge selling point! If you are dining in they will even walk the order out to your table. If not, your take away is provided with a smile. read more

Thanks so much Monica (Manager), Mark (Manager), Ms. Janet, Don (Crew Trainer), Purple, Mr. Frank (Backline Manager), and Ms. Nancy (GM) for making us fresh coffee and treating us like family. Your work ethic is strong and we enjoy seeing you push your team to the max daily. Keep pressing forward. Thanks again for serving us and making us feel apart of the McDonald's family. You always make us feel at home when we visit. We can't thank you enough! God bless! (2 large, fresh coffees with Splenda and Creamers on the side) Pastor Dameian Battle, MBA and Yevette Bryant, MSW read more

I love the managers and crew, ALWAYS PLEASANT AND AWESOME SMILES!!!!! You can tell The managers from Day shift to over night knows how to work with their team. Which leads the crew to treat the customers right!!!! To bad my favorite girl Dinesha is not there but they still number one -Love picture frame read more

These people never get my order right. Next time I'm just gonna give them money and say surprise me since I never get what I order anyways. The Hispanic lady that works the window is very rude to her team also. In front of customers. And y'all want 15$ a hour for what?? You don't even do ur job right. read more

I drive for DoorDash they never answer the phone for us, they never have the food ready and the attitude is atrocious. We could get better customer service from a dead turtle......... read more

Went through the drive thru and I have to say that I actually like this McDonald's. They got my order completely right. My Caramel Frappe was delicious and the fries were salted perfectly. The order was done the minute I ordered it!!! read more

I am so sick and tired of this restaurant ripping off customers.I ordered a strawberry milkshake once a week in a span of three weeks.Each time that I ordered a medium milkshake,it was put in a small smoothie cup and passed off as a medium milkshake.Twice I asked the drive thru cashier about the obvious difference in the size of the cups only to get the response"I too have noticed that the milkshake cups are getting smaller". This location is blatantly ripping off their customers and don't care.I will visit this location again soon just to see if they will try to pass off a medium sized milkshake in small smoothie sized cup.If so then I will be reporting them to corporate. I do not eat at McDonald's but their milkshakes are tasty.Whenever I am craving a milkshake I will drive the extra 5 minutes to avoid this location.Pics coming soon. read more

There were at least 7 cars in the drive thru lane. I parked and went inside to order. No one was in line so I placed an order. Waited over 10 minutes inside to get my food and all of those vehicles have gone through at the drive thru. read more

I don't know why Yelp says this location is closed but it is still open. Unfortunately, the service is horrible. Not only are the employees EXTREMELY rude, they never seem to get the orders right. I do not recommend this location at all. read more

Typical Fayetteville McDonald's. Horrible service. There credit card system is "down" every morning 93.7 sanitation rating. Avoid this place if you can. Not a good McDonalds at all but then again like I said this is Fayetteville where every business seems to be subpar................................ read more

They have a habit of getting my order wrong, hence the 3 star review, but they employ decent people who don't hesitate to make it right. Management is friendly, staff is personable. I still go here because it's closest to my house. Don't plan to stop unless they tear it down. read more

The food was great. The service however was not so great. We went through the drive through and we just wanted to change a drink from a sprite to a apple juice and the lady grunts and was very rude about it. We asked if it was a problem and with a huge attitude the lady goes no it's not. It surely seemed like it was to use. read more

Pathetic. I ordered a $1.00 sweet tea. Get home and it's unsweet tea. Went back with the item to get the sweet tea but you're forced to go through drive thru because their lobby is closed. I'm sitting here in drive thru with five cars in front of me & the one car in front of me turned his engine off, which tells you that it's taking them this long to get the orders out. Mind you, I'm sitting here in drive thru writing this survey. There's only one individual handling all the transactions and orders. I loathe this location. How you fuck up one item yet i sat on drive thru for 10 fucking mins. They're slower than a fucking snail with processing everything. This location (Reilly/cliffdale rd.) is seriously PATHETIC!! read more

They charged me for stuff I didn't even order and they didn't give me all of what I ordered. This ain't the first time I've had this issue, avoid at all cost. read more

Terrible service. I ordered a bacon egg and cheese biscuit at the drive thru. The price on the menu board was $2.00. However when I went to pay I was told it was $3.29. I informed the clerk of the price listed and she informed the onsite manager "Miss Ella". The manager stated that they don't control the menu board. That to me is crazy. It's not the customer fault that prices are listed incorrectly. If that's the case they can charge what they want. Will NOT be going there again. read more

I wish I could give a zero! They didn't take credit cards and they were only serving breakfast but there was no breakfast menu on the drive through! The manager said he wasn't allowed to go outside and switch the sign! What a load!!! read more

Pretty standard place. Avoid the lunch rush. The bathrooms are clean, the people are okay. They definitely got the standard of being "friendly." read more