Sweetie at the register was so kind to me and her nails were tea. Went inside and the manager the black hair and funny voice was grotesque.

Worst location ever probably with their service! They always take forever at the drive thru and all i hear in the speakers is people laughing.. read more

This McDonalds scams on their POS systems meaning they charge double without you noticing it. Be aware!! As double payments are being made! Im surprised no one caught that! They can get a whole lawsuit here!! read more

McDonald's was my favorite fast food. It's near my office so every lunch I come here to order some food. They have easy access and free parking. They accept a drive thru and deliver. The place was too clean because every minute there are staff who wipe the floor to maintain its cleanliness. The staff will greet you and give you a warm welcome. They are strict on health protocol and have a sanitizer.  One of my favorites on their menu is their chicken. Their chicken is juicy and flavorful. Some chicken in fast food is too dry. I don't like that kind of chicken. I also like their chicken nuggets. It's good for the rice but it's better with some beer. I love the taste of their hot tea so when I'm not late for work I go here first to order hot tea. It's perfect for the cold weather. Can't wait to taste other food on their menu. read more

McDonald's - a hamburger in a cardboard box - Burgers Near Me - Elgin, Illinois

Went to order 2 mcchickens Nd 2 small fries.There was plenty of workers.Nobody besides me in line and it took a full 16 minutes to wait for the food and it wasnt even hot.Terrible service or at least that shift which was 3:35 am read more

This is the worst McDonalds. We all know it and we know that we only put up with it because we don't have a choice on this side or Elgin. It doesn't matter what time of the day you visit really, the line is always long and always takes forever. To make matters worse, people have no decency and love to cut in this drive through line.. the staff is also unfriendly and often gets the orders wrong. I'm only writing this review with hopes that some day someone who can make a difference reads it and hires decent managers! read more

Horrible service. My order was taken by someone else. They needed proof of my order. I went back home and got it. A team member had to pay to have my order remade. I contacted their corporate office, they told me the store would issue a refund never happened. 1) they gave me a paying customer a problem because my order was stolen 2) did not remake my order till someone else had paid for it to be remade. 3) manager was clueless on what to do! Remake the damn order for free! It wasn't my fault the crew handed the order out without checking the phone! But to have me show proof it was stolen! I have ordered here before. Always problems but this store is known for mistakes or not getting everything right! GET A GOOD MANAGEMENT STAFF AND CHECK ORDERS! And obviously nobody from corporate or the store owners are not paying attention because of all the bad reviews! Nothing has changed in 3 years! read more

I waited in the drive thru speaker waiting for someone to take my order for like 5 minutes while they continued to take orders on the other one. I waited even said hello? No one responded so I just left. Terrible customer service and so careless . read more

Came to this location at 11:35pm and drove around the location to see them Just standing around talking. Took over 5 minutes to just use there drive through microphone. We where also the only people on line as they where fooling around in the restaurant. We finally received are food at 11:46pm. Thanks McDonald's. read more

This used to be my go to McDonald's--especially because the manager in the morning was so nice. I don't know what has happened but last night was probably the last time. Service is not only slow but I encountered a very rude employee. read more

They were out of Coke on a Sunday which is just crazy - not sure how a Bear Family McD's wouldn't order enough Coke syrup for the week but I digress. My big issue with this place (and it only seems to be THIS location) is that the app order completion is a nightmare. Every time we try to do it, and park in the spot, we are unable to "check in" be it for location issues (yes, precise location is on), or whatever else, so we have to go in to tell them that we're here and provide an order number provided by the app. And every time we do that, they "can't find" the order. I kind of live by the 3 strikes you're out rule, so we've hit that and won't try again. Also, the fries here are usually either undercooked and lukewarm or just totally undercooked. That said: rarely are my special burger orders ever incorrect - which is why we will still keep going there, and the drive through staff is friendly and efficient, despite the challenges they face. read more

I have been here three times and my order has been wrong all three times. It's actually harder to mess up an order three times in a row than to get it right at least once. I would strongly recommend making the drive to the other Elgin location. If I could give this 0 stars I would. read more

I don't know why I stumbled into a McDonald's. My hubby collected the monopoly game stickers and wanted to redeem them for free items. This review isn't going to be a typical one; it will be a checklist style, so here we go: 1) Was the order-taking process painless? Yes, the manager who took our order allowed us to use multiple stickers in one transaction and was courteous. 2) Was the order arrived in a timely manner? Yes, it was given to us fairly quickly. We orders two (2) orders of medium fries, two (2) orders of Oreo McFlurry, and one (1) order of cheeseburger. 3) Did we find any bug or foreign object in our food? No, unless they existed but couldn't see them because they were than 0.2 microns. 4) Was the location clean? Sure, it was located with the gas station and some local folks hang out here. The crowd looked legit, not shady. 5) Will we recommend this location to friends and family? We assume we will, but I'm not fond of McDonald's and never had any crave for this type of food, unless this was the last thing we can find on the earth. The end... read more

I was just there and the staff was rude from the get go. I waited in the drive-thru for about 5 min. I noticed that the other window was taking orders because i got there before the other 2 vehicles that passed before me. I pulled up to the window and told them that I had been waiting there and no one seemed to be attending the first window. The cashier who was there was rude and was bothered. When I got to the second window I asked the girl who was there that I needed a cup holder for the 3 drinks. Very rude, rolled her eyes, closed the window said something to the other guy at the first window, opened the window to hand me the 3 drinks( that was my full order). I said thank you and she closed the window, never said a word to me. Never going back. read more

This McDonald has the most unprofessional people working there. They left me parked for 10 minutes when I went inside to ask about my order they told me I needed to show proof. I'm like you parked me. Once I showed proof they act as if I done something wrong. I will NEVER go here again! read more

Everything was great until I pulled a long hair out of my egg mc muffin!!! Aren't employees required to wear hair nets??? Disgusting!!

Worst and slowest service ever. They typically get the order wrong because there doesn't seem to be any communication.

This is the worst mcdonalds ive ever been ! The food is either burnt or undercooked or old. You tell them a specific order and they will give you the opposite. somehow the times ive been there i end up feeling sick or vomiting. Dont recommend this place at all just a waste of money. read more

Worst McDonalds visit in a long time, which is sad because Bear Family owned ones are usually good. I ordered through the drive thru. Someone started to take my order, got it wrong and then disappeared. Two people in the opposite line ordered and then my window went live again. I again gave my order, which was incorrectly repeated to me after I said "hello?!" Three times (there was silence for a long time after giving me order). Once I made it to the second window the window girl just repeated my sandwich so I said "no" and gave the entire order to which she replied "well yea, that's what I got". :-| Once I pulled up to window #2 I got my food, but no drink and had to knock on the window to get that. And how was the food you ask??? The fries were luke warm at best and had an old getting-stale taste. My burger, ordered with No onions SURPRISE!! Had onions galore. Jesus... I know this is "just McDonalds" but not a single person shined in this experience. Blah. read more

Half the time they won't get your order right. I ordered two hotcake platters and sandwich ... McDonald's decided to keep my sandwich BS!!! Multi million dollar company and still can't get my order right? read more

The employees here are the most cheerful and polite people! You don't often see fast food workers who seem like they actually enjoy their jobs. It's so refreshing and a great way to start out the morning read more

Good luck getting food here late. The first time I went the computer was down and the girl at the drive thru asked me to use my phone calculator to figure out my total. Just now they were "open" but said they weren't serving any food with no explanation as to why not. read more