In spite of the numerous fast food options within a few blocks, this McDonald's is always busy. They have the 2-lane drive through, which I use almost every time I come here, and the line moves remarkably fast; for example, four cars total waiting ahead of me to order, three more in the pick up line, and I was at the window paying in under five minutes. Once I decided to park and walk in, there are 2 order stands BUT, they were unmanned! I could see a lot of workers involved with the Drive-through window but no one assigned to wait on walk in customers. There were other people waiting too so I raised my best New York voice to call out 'Hello! Customers waiting!' and someone showed up. Disclaimer- I only go here for the occasional fish sandwich. Many times you have to park and wait a few minutes to receive that particular item but it's worth it as they are nice and fresh. I will say that they almost always put napkins in the takeout bag. I just check before driving away and if forgotten- I speak up! read more

Saturday morning. You know you are going to be busy. Try to be proactive and less reactive to the situation. 8 cars were pulled over to the curbside pickup area with extended wait times. Not a very efficient drive thru. read more

this location is always struggling. you'll wait forever to hopefully receive your whole and correct order. its bad.

My order has been n wrong each time I order from here. There's always a wait, whether it's drive thru, mobile pick up, inside. One of the things that this McDonald's doesn't do that all McDonald's I've been to in the past is put napkins in the drive thru bags. I can see if a customer is inside and can grab their own napkins, but drive thru customers cannot. It is irritating when you're eating on the go and don't have any napkins. Small complaint, I know, but it's also common sense read more

Watched the young window kid wearing a Hamilton family yellow vest mess up the order in front of me. Then proceeded to hand me just my food and say have a nice day, we sat and waited for our drinks. After leaving I look down and notice diet is marked on the cokes. We got regular Coke, the bagel sandwiches aren't cheap, so I don't think they should come burnt. We live six minutes from this location, read more

McDonald's - Burnt bagel sandwich THANKS FOR THE AMAZING BREAKFAST AT 10AM!!!?????? - Burgers Near Me - Eaton, Ohio

Food is a 2 star for almost always being cold-especially their chicken nuggets. They often slop whatever you get together and should put at least a little more effort into it. I will say I do enjoy their strawberry milkshakes when they put enough strawberry flavor into it.. and I do enjoy their strawberry smoothie-but I think both are pricey for what they are. Service is a 1 star for not being consistent and sometimes being rude.. for example the screen says to grab a table tent and someone will bring it to you (on the inside touch order screen), but then they leave the food to sit at the counter getting cold while I'm at the table as indicated to do on the screen while nobody brings it to me and instead shouts out numbers-which you can't hear unless you stay at the counter. **Other times I've been here and they've brought the food to me. So I guess it depends if you get someone doing their job or someone wanting to just be lazy and not do their job. Play Place is 4 star because it's decent-but could definitely be bigger! There are no other indoor play places in Eaton that I know of so there's not many other options unless you go out of town. Rewards program is a 4 star because points do add up to get free items in a decent amount of time- and deals/coupons on the rewards app usually are decent as well. However, with food being mediocre to poor it's not too big of a reward. My daughter does like the Happy Meals and the Play place though-so that's why I continue to go! I like to see her happy and her friend likes to meet us there when it's cold outside for a place to play. They need to continue with the good Happy Meal toys though.. and not switch to biodegradable paper toys. I don't know what's going on-but the last few months have been repeat toys from prior months-and not the advertised toy! I brought it up to a girl at the window one day when I got my daughter a Happy Meal and asked her if she could get a different one since she already had that one... she actually had the audacity to tell me ina very rude/condescending tone they were not a store and she didn't even know if she was allowed to do that. I literally just got the toy and it was still in the packaging.. the only other toy was another toy from a prior month that my daughter also had. Ridiculous.. I asked to speak to her Manager regarding her tone- the manager didn't seem to really care how her worker talked to me. Meanwhile the worker is just laughing in the background. Unprofessional place.. not the cleanest.. food is mediocre.. but they have an indoor play place and Happy Meals-which is the only reason for a 2 star and not a 1 star. read more

McDonald's - Food - Burgers Near Me - Eaton, Ohio

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Door dashed because I was sick. Ordered a large fry, 2 ten piece nuggets because it was buy 1 get 1 on the site, and a frappe. Order comes in, I open the bag, and one of the boxes of nuggets isn't there. Now I'm sick and upset because that was the whole point of me choosing McDonald's for food. Open the box I have, there aren't even 10 nuggets in it. There's 9. Apparently the person doing DoorDash orders there doesn't know how to count. Can't even get the 7 dollars I paid for it back because DoorDash is only giving me 4 something, because obviously its buy 1 get 1 so I only get half the money back even though both were wrong/missing. read more

On my visit 10/17/25 at 7:30p I waited 25 minutes for my order - a Quarter Pound Hamburger, a Big Mac, and a Small Lemonade. The staff lacked appropriate supervision, orders were confused, and many customers were equally upset. There seemed to be enough staff. They just didn't appear to know what to do. read more

I came in to order and eat inside the dining room of this Eaton McDonald's, until i seen one of their employees sneeze then cough onto the food as she was working. I couldn't believe it that the management keep her working sick contaminating peoples food like that and didn't even get called down for it. I didn't order anything from them and left. The place didn't look clean. read more

The Food Was Great The Cheese Burgers Were Amazing why you know why i love mcdonalds even taco bell like A nice sized play place. A private party room with TV. Bring your food to your table. Moderately clean. 5 Stars read more

well went in over a year later and ordered a egg McMuffin. These common core complete morons can't even put that in the bag. I got home and see I got an old cold rubbery sausage biscuit. What kind of idiots you all keep hiring here. read more

I don't love McDonald's but it's consistent across the country. You know what you're getting before you enter any location, correct? This store needs to start fresh. They have a newer building and a lazy group of employees. It looked as though the place had not been cleaned all day. There were fries and sandwich ingredients on the floor. Yes, it was between 4 and 7 p.m. but that's no excuse for that kind of a mess. The front counter needed to be cleaned, as well, and even as the person was waiting on orders to be finished, he was not cleaning. The manager seemed to be doing work the employees should have been doing, saying nothing about the problems in the store, all around her. The alarms for the fryers or whatever else would continue for minutes, which is probably why my fries looked overcooked and soggy. They ran out of shredded lettuce, so they put what little they had on my Filet O' Fish and gave it to me. The back-up person had to ask for a tray since one wasn't provided as soon as the counter person took my order, although I'll give him a point for giving me a cup for my drink. (Oh, and when I went to refill my cup, there was a huge spill on the floor in front of the tea dispenser.) The food was not good, and the service was some of the worst I've seen. I guess the only reason to go there is if you want free WiFi, which is why the only other person not in the playground was sitting with her computer, I'm guessing. They should fire the managers first and re-train most of the crew. The building is too nice to bulldoze. read more

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They stole my wallet and wouldn't give it back or show me the camera. They wouldn't call the GM for me nothing.

worst McDonald's in Ohio I'm sure of it. be sure to get pulled up for the smallest of things. and still have people handed there food before you. I live here. this has happened atleast over half the times I've been here. management is a joke here and they don't know how to run a McDonald's. seriously needs something done about it read more

Standard McDonald's food. At standard fast food speed. Standard customer service. A nice sized play place. A private party room with TV. Bring your food to your table. Moderately clean. read more

McDonald's - Private party room - Burgers Near Me - Eaton, Ohio

Unfortunately this is my hometown McDonalds. The pictures are pretty typical of a visit here so I finally decided to do a review. The drink station was a mess, floors had not been swept and were a mess. There were at least 5 tables that had French fries from past guest on them. Our visit was around 2pm so the lunch rush was over and there were plenty of employees in the back so not real sure why they didn't have anyone out cleaning up the dinning room area. read more

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Cookies were rock hard and were cold I don't know anyone who would like cold cookies and it makes no sense to me because it's not tough to heat up some damn cookies read more

It's rare that I would give a review out of character. It's even more rare that I would give McD's a review at all... I mean, it's McDonald's, right? But this McD's in Eaton has stooped to levels so low in customer service and food quality, I think it sets a new record in 'dissatisfaction'. It's that bad. When Mc's went through a recent renovation, as most are doing, they took it upon themselves to throw out the manual on food prep, customer service and quality. Ever heard of 'service with a scowl'? You get that here, and at no extra cost. This store has reached a point where there is almost no turning back. No one should ever have to wait more than 15 minutes for a cup of coffee. One evening, there was so much trash on the floor that I turned and walked out. McDonald's HQ, if a store ever deserves to close, it's the Eaton Ohio franchise. Save yourself from a liability suit. If you're a customer, move on to the next port. read more

Eggs were nasty and hashbrowns were raw and Burritos NASTY .Won't stop here again .weren't busy either NO EXCUSE Br

Up for somer roulette? Order what you want and get what they give you seems to be their normal operation. May take them a couple tries to get your order right. Lots of patience is required. Other then that it's a normal McDonald's. read more

this place is a wreck on weekends lol... they pull you forward for ONE coffee and make you wait 20 mins until you just go inside and get it yourself. then theyll send a worker out to run an order to one of the 10 cars they pulled forward, no one takes it, so they send a different worker out with the exact same order 1 minute later... again, no one takes it. like what the heck?! i understand a lot of them are young kids, they're learning its not their fault. but management needs to help them out or something. i will say when i go on the weekdays in the morning i get through pretty fast and the service is good. read more

It's McDonalds good but if you go through the drive thru then make sure to check your food because an item is forgotten approximately 75% of the time read more

This is consistently the slowest McDonalds drive through I have ever experienced, regardless of the time of day. Once I ordered three hot fudge sundaes and by the time we got to the window to get them they were melted and we had to ask them to give us fresh ones. read more

Aweful me my daughter mom and dad came back from a concert kenny chesney great concert so we were close to home and were hungry...the drive through lady took our order THEN proceded to tell us they only took cash i begged them to please allow my family to get some food. . The manager Kyle at 1:53 am said all my employees tell people ahead of time WELL they done and apparently its our problem and called me sweetheart and just was a jerk. My daughter and family got a sandwhich at speedway still not dinner but at leadt they took card.Dont go there read more

So my kids and I have stopped eating at this McDonald's. It is terrible and not just once in awhile terrible or during certain shifts terrible. All of the time terrible. I have lost all faith. The service is slow and the worst of all is their . . . FRIES!!!!!! How do you screw up fries? Call up Henny Penny and buy some new fryers. Then train your people to fry a frie to perfection. It's not hard people. I do it at home without all the special appliances and timers going off. You are in the business of fries. Get it right. Others things are all wrong too. But if you can't get the coke and fries right need I say more . . . read more

They handed us unmixed shamrock shakes, forgot to give us our food, and they completely oversalted the fries where we shouldn't eat them. I was extremely disappointed. read more

This McDonald's is ok but could be better for the wait u wait for the food and most of the time they get it wrong or get the wrong food and it's not hot! Even when u ask for fresh it still comes out the same way it always does not hot!!! read more

I rarely go to McDonalds, the location in Eaton Ohio is just like every other one around. Crap service, cannot handle any special requests (no onions) and the workers could care less. You would think Ketchup and Napkins were made of gold and there was a national shortage. Horrible food quality, stale buns, frys are way to old to serve. All in all, the McDonalds standards are this low. read more

So I went to this mcdonald's and ordered two coffees with cream and sugar, two iced coffees and a bacon egg and cheese bagel. The two coffees didn't have cream or sugar already in them, they gave me sugar packets and cups of creamer unlike other Mcdonald's locations who mix it into the coffee. The iced coffees were pretty good. But the bagel on my sandwich was cold and hard as a rock, it was like it was straight out of the freezer I then had to reheat it in the oven when I got home. read more

McDonald's in Eaton ohio have no customer service skills. They are slow and food is cold. Don't eat there.

I don't really care for this McDonald's & the ice cream machine is almost always not working.

Waited in drive through for 15 min for nuggets which was cold when I got them. Worst customer service in the area

It was good McChicken was good no bad orders did take long quick and easy best of all the ice cream machine isn't broken

Completely blown away. My order was wrong twice. The second time I just sucked it up. 3 people came up in the time I was there with wrong orders as well. It was comical and frustrating at the same time to see them analyze my food to check if it was wrong. No onions, but there are extra?? So many that they were all over the top bun as well. Since sitting, more individuals from the drive thru were coming away. The amount of food thrown away in just the time I was sitting here was absolutely appalling. New management is needed ASAP. The blond with the pony tail just ain't cutting it. The gentleman who took our order and the guy delivering the inside orders were very nice. Keep them around. read more

It's not the greatest. It's slow and every time I got my food it was cold. They almost always got my order wrong. Some of the employees are rude. read more

Horrible service. Food is never correct. Also just thrown together very sloppy. Cheese half way off burger, ketchup everywhere, etc... Have gotten a burger with the paper packed between the patties when frozen still stuck on it. Only time the food is fresh and the sweet tea is actually good is when the lead manager is there... Any other time most the people slack off... I've also seen a worker drop a cup on the floor, pick it up and put it back on the stack... Horrible place read more

I order a big mac ...came to me with 1 patty... the cook wanted the sandwich back to add a patty and got mad at his coworker for asking for a new one...this the nastiness McDonald's ive seen in a long time. My husband about fell in the bathroom on the wet floor! read more

I stopped and ran in to grab an iced tea and take a restroom break. It was really very surprising...restroom wasn't noticeably dirty (usually the first tell tale sign of a filthy restaurant) but everything else was. The card reading machine had gunk on it, and was greasy and grimy...I did not want to use it. Floors were slippery and littered with French fries and food particles. The top of the ice tea containers were disgusting...like they had not been cleaned in ages. Sorry, McD's usually presents a cleaner environment...I was really shocked by how dirty this place was, enough to post this...something I have never done. And it was not crowded, or busy. read more

I wouldnt feed this cold crap to my dog. I ordered hot food and they never could deliver....I took my food back and told them it was cold and they gave me cold food right back....LAME! read more

I have commented numerous times about being cutoff in the drive-thru lanes by drivers who arrive after me. Study Chick-filas approach especially during peak rush hours. read more