Everything the service the cleanliness everything is bad there the management is bad and it's just filthy

I guess I'll join the club of dissatisfied Yelpers that have given this location a 1-star. I drove in here expecting fast and good service because this building is so large, and location is in a good spot next door to Wendy's down on 9 Mile near Kelly Road. WRONG!! At 9:20 I pulled in to order a iced vanilla cappuccino for the special of $2 after shopping at East Detroit Bakery in route to my MOM'S. I Waited 1 minute at the drive-thru speaker to hear a distorted voice say hello welcome to McDonald's, with bad speaker static. I could not understand the person's name who took my EASY Order. I requested a iced vanilla cappuccino for $2. She asked me" did you want that hot or cold ?" and I said iced and that was all I wanted and she said pull up to the drive-thru pay window. I paid the girl at the first window $2.12 exact change and pulled up to still waited 5 minutes behind another car who was at the drive to the pick up window. Finally my turn. The girl open the window I did not see a name tag I did not get a name and she asked what my order was? Really? There was nobody behind me, there was only one car in front of me. Why ask me what my order is A 3RD TIME ? I said an iced vanilla cappuccino. She hands me my coffee and said here you go sorry for the wait. When I pulled away I turned right to cut down a side street to go up to 10 mile realising my coffee IS HOT ! ( took a photo of it ).. not worth the drive to go back. I WILL NEVER, ever come back to this McDonald's for breakfast, lunch or dinner!! Maybe that's why the billboard out front says they are"HIRING.. I suppose the current employees" working there right now cannot comprehend iced or hot coffee terminology?? Need a dictionary? I definitely will do a survey and hopefully I'll be able to get my free quarter pounder with cheese elsewhere?? I also hope the name of the manager, "Myron" (if he is still there?) will read my Yelp review and do something about his staff here... who dissatisfied my quick drive through request, on July 9th at 9:30 a.m. order number 99 register number 13 for a simple easy iced vanilla cappuccino.!! ): read more

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DO NOT, REPEAT DO NOT GO HERE. On Sunday morning the 28th of January (3 days ago) I was coming out of this place and walked across the UNSALTED parking lot to my car. Only got halfway there and WENT DOWN, HARD, ON MY LEFT ARM with my drink flying one way & me the other because of completely BLACK ICE that was totally unsalted. I slowly picked myself up and went back inside to let SOMEONE working there have it. I called a young girl over to the counter and started to tell her what happened and as I did, what I imagine was the Manager came to listen for about a whole 10-15 seconds. Both of them, who were completely oblivious, even thought to let alone asked if I was alright, never mind even a simple apology!! Then they both just turned & walked away. THAT IS UTTERLY INEXCUSABLE! THEN I had to ask the girl to replace my drink without them offering. I filled out an incident report online and got this worhtless automated response from corporate below. Thank you for contacting McDonald's Customer Care to share your recent interaction with restaurant staff. We apologize for any inconvenience experienced. We have immediately shared your feedback with the franchise owner of the restaurant you visited to review and address any potential concerns or issues. We hope to have the opportunity of serving you again soon under the Golden Arches. Sincerely, Daniel McDonald's Customer Care Case Number: 28674410 As of today, Wed., 1/31/24 I haven't had ONE CONTACT from the franchise owner. Again, INEXCUSABLE. Copying & pasting this review onto Google reviews............ read more

McDonald's - a no parking sign in front of a mcdonald's - Fast Food Near Me - Eastpointe, Michigan

management SUCKS..... the guy with curly hair possibly Mexican is very rude. waited for my food over ten minutes and my order was not correct. read more

10:00am and their COFFEE FRAPPE machine is being cleaned LMAO on top of it attitude. Go literally anywhere else.

Wish I could leave 0 stars. Stuck waiting for 30mins for 1 combo meal, with an extra fry. Order still wrong, went in for a refund with another patron bragging how he got his food in 5mins, and the fries were hot. I asked what was going on since there was at 10staff members scattered around the kitchen talking. Asked why I had to wait 30mins for 1 combo? Only answer I got was about 2-3 puzzled looks, with everyone saying it wasn't me. read more

I placed a simple order. Paid $60 to have it delivered. I only received half my meal. The Diet Coke was absolutely horrible. I did not get fries with my meals. And no dipping sauce for the chicken McNuggets. My big Macs only had one patty of hamburger on it. Unbelievable. What is wrong with this McDonald's? The night crew seems to be the worst. The day crew seems a lot better. May be a new manager at night is in order read more

These some straight clowns that work there! I just left- the gurl says our pop machine is down - we can do shakes- ok - I say so is there a substitute- the shake - no u have to pay for It-- y'all dumb y'all machine down- but u think I'm going to pay for a shake -& I wanted a coke - it's not my fault your machines are Down!! Idiots read more

Honestly I don't know how this location still gets customers. I can honestly say I don't think I've ever gotten my order from here and it was correct. There is always something wrong missing sauce, wrong food item, missing food items, and even sometimes extra items that I didn't even order. This morning I stopped to pick up a quick on the go breakfast for my wife and I. Ordered 2 sausage egg and cheese McMuffins. Drive off and shortly realized there was no egg. A sausage McMuffin is a dollar but the sausage egg McMuffins are $3. So ripped me off of $4. I can't even tell you how many Dollars this place has ripped me off because Of incorrect orders. I didn't bother going back and I probably won't ever again. read more

So I get the most simple order everyday 2 cheese burgers No pickle extra onion and they almost NEVER get it right. Half the time the only put ketchup and mustard. I mean I pay $6 for a meal you guys cant get correct plus you guys get paid hourly to not pay attention to what your doing. SMH FS I dont think I'm going to order from yall anymore. This has happened several times a week for several months now. read more

I didn't order a McAttitude but I sure got one. Seems to be a lot to deal with for this old ass burgers they gave me. I don't know what your guys problem was kicking the signs around, but if he's that mad at life maybe tell him to stay his miserable ass home. Nobody wants to deal with his crybaby shit. And tell me how the hell you guys don't have a double filet of fish? Was there only 2 pieces of fish in the store? What a sorry excuse for a damn circus this McDonald's is. Should have just waited in line at Taco Bell!!! read more

Man I really wanted to give this place good reviews after the newly remodeled but big mistake on my part. Same old BS here expect to be waiting LONG...I get it they allows special needs people to help but you DON'T put those special needs people on the speaker when you're ordering your food and then only to pull up to where you pick up your food at the window and they have no idea what you ordered...... because the FIRST PERSON to enter it in where you PAID mess that up!!!! I've been sitting here for 15** minutes probably late to get my son and I'm going to call corporate on this one! I am upset this place is the crappiest McDonald's ever around never come here I hate this place and I will never be back the manager here had to be 16 years old, and I've never seen such clueless people in my life. And these people expect Union paying 15 an hour? And fail America once again....shame you're a disgrace to all McDonald's locations and I think you should not be able to sleep at night due to disrespecting who somebody who such lovingly grew up enjoying your McDonald's birthday parties not anymore Liars another generation another mad customer to add to your roster you ridiculous people I have never hated anything I always hate a thing not a person but I hate this place entirely entirely this is my most hated review on you and you McDonald's shame on you McDonald's out of all my reviews this review is dedicated to you as my worst place I've ever been to. I might even picket just to put you out of business nobody likes you so go away read more

McDonald's - Hey the drive-thrus open - Fast Food Near Me - Eastpointe, Michigan

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The employees never follow the customer orders correctly. Why ask me what do I want if your going to give me what you want me to have anyway. I asked for sweet n sour sauce for my daughter in her Happy Meal and they gave her honey mustard. Now I have to go all the way back to this McDonald's and wait in line all to exchange the sauce all while my daughter food gets cold. I just don't understand how the employees want $15 an hour and up if they can't understand simple directions as to getting customers orders correct. read more

I have traveled up and down the east coast for work and eaten in many fast food joints. This McDonald's is by far the worst I have ever had the misfortune to visit. The drive thru is so slow you could order at a sit down restaurant and get your food faster the service is horrible with most of the employees usually having attitudes and then when you get your order that you have to pick thru what they don't have even though it's on their menu you open your bag to find mine times out of ten they got it wrong often missing parts of the order or giving stale buns or burnt fries. If it wasn't right at the end of my block I would never go there again read more

This place is a joke. Cold food & crappy service. I brought my kids here to play in the play place and the play set is literally touching the ceiling & on the ceiling is a vent that's blowing out heat into the place set. Whole room and play set is atleast 85 degrees. My kids are dripping sweat. We couldn't even stay 30 mins. When i asked the workers if they could turn the heat down they were rude and said they can't control it that we would have to call corporate. RIDICULOUS read more

The staff doesn't take it seriously they are always busy talking to each other and not taking care of customers which is the...... job!. If you work at McDonald's be the best damn McDonald's employee there is. Don't make a joke of your life by working at McDonald's and being a terribly freaking employee. Do a good job or at least try, it's easy. read more

They are worthless ratchet ass people if they were so miserable working at McDonald's they should have went to school and became something more then. Instead they sit there with attitudes and do any thing but their jobs . Dirty asf don't eat here they don't make the food right . And they simply just don't care. Here's a picture of what they put in my sons chicken nugget box . And thanks to them the little treat for my son was ruined. Congratulations on ruining a child's day. read more

McDonald's - A fucking biscuit in a chicken nugget box - Fast Food Near Me - Eastpointe, Michigan

Shut this place down!!!!! these workers are lazy as hell!!! They never have anything that a McDonald's should have, they don't have sauces for the food, they're out of tortillas for the wraps, they don't ever have hash browns, the soda is flat, They take forever, the food is never fresh. Every time I come here I am DISAPPOINTED AS HELL! This is why people are getting replaced by machines!! Like who is running this place??? This is ridiculous read more

Well this place does not care. Cannot provide receipts. Cannot give you an order in a timely fashion. You will wait and wait and your order will be wrong no matter what. Employees are beyond rude. Just bypass and find any place else to eat at. read more

Again. I go home it is12:40 am. My kids pissed me off house trashed after 16hrs at work. I leave go to my mans house. I stop yet again at this nasty flpn place for a burger I'm tired grumpy. Drive thru girl rude but ok. Now I'm waiting in line 10 min. A girl walk ups to drive thru in jammies. Says I'm sorry they screwed up my order I didn't check it. Now I check my food 15 min later and we'll yes wrong. I say these are wrong. Girl at window says yes it is....look at your receipt it is right. I say no it is not she says look at receipt. It doesn't matter what the receipt says I'm telling you it is wrong. I'm trying to be nice to just get it right. She says I'm not ..,,;)$&@&);/gets the manager. I say I'm not trying to be mean in any way. I just want my stuff correct. Receipt correct but order taker had it wrong. I need cheese on These 2plain dbl chz burgers. And my quarter pounder no cheese is with ex pickle ketchup only. add pickles I'm good. . I'm not trying to me a bitch or mean..... I just want it right. Manager fixed it. But we'll again I got 2 pickles and so much extra ketchup I had to wipe it off just to eat it. So yet again I tried and well..... I'm going to Wendy's done finished read more

every single person In that store working are all assholes. They get snobby, and rude over the headset. Sit down you make minimum wage. On top of that the staff doesn't know how to make McFlurrys or put sauce on spicy chicken sandwich's. I order a m&ms flurry with hot fudge. they handed me a regular one, with 3 m&ms, and no hot fudge. They fixed it and it was a dribble. fuck out of here with yo shit service. Get new workers they all ghetto. read more

Ask for a double filet and got a single so when going back up there to ask to fix it they had an attitude. So I ask for it back before it tasted weird lol read more

McDonald's - Wanted a double Filet O Fish - Fast Food Near Me - Eastpointe, Michigan

TERRIBLE STAFF from the ghetto. Waiting, waiting, waiting....ordered a filet-o-fish, got up to the window, I'm handed a bag with 4 regular cheeseburgers and two fries. Elementary school workers, with no supervision or management present. Will NEVER go to this location again. As I can see, others realize how horrible it is also. Corporate close it down, it's giving you a bad name. read more

I come over at McDonald's, I tasted McCafe Blueberry Pomegranate smoothie is SO SO SO SO SO GOOD! How is possible what I eat for breakfast? Because, I do like sausage McGridles! read more

McDonald's - Fast Food Near Me - Eastpointe, Michigan

Quarter pounder with cheese was raw, fries are never fresh, overall just a crappy McDonald's

I really don't even eat fast food anymore, but omg this is the worst McDonalds anyone could ever go to. It doesn't matter how many people are in line ahead of you, you could be the only one, at any time of the day or night, and it will still take 15 minutes to get your burger and fries. And it's probably wrong too. I've had two times where the guy at the window didn't give me my change back. I had to wait while they recounted the drawer to make sure I wasn't lying. When I got my change back, they didn't even offer me anything, like a free drink or small fry or anything. I've had many times, and my boyfriend too, where you get to the second window, and they give us the wrong food, and have to ask, again, what we ordered. I really don't think it's that hard to press pre-made buttons on a machine, and then read the screen and make what it tells you. I have no idea who is managing this location, but they are doing a horrible job. I'm surprised corporate hasn't noticed or done anything about it. I really don't eat McDonalds anymore, but if I have the craving for it, or even just an ice cream, I'll drive to the little better location that is about 2 miles away. I'll go that far out of my way, because I will never go to this location again. read more

Jerry Linnager should be ashamed of this McDonald's using his name. This place is an absolute disaster. I can safely say this trip is the #1 worst trip to any fast food place in my entire life. I know about how slow it is so I was prepared for that. This time however I got to the window and they took my card and informed me they thought I drove away. They deleted my order. Amazingly enough they refused to rering the order after I asked for my card back. If they deleted my order there is no reason to hold my money card, Right? I must have asked at least 3 times to redo the order each time she said no. At least the others that reviewed here got served . Probably because I'm white. #discrimination #worstserviceever #jerrylinager read more

This place isn't closed. Why 2 stars? Pros: Although inconsistent, sometimes you get a Big Mac or Fries the way they used to make it or better like, "Back in the olden days" Way better than the Mc D's on 8 mile near Eastland where you may wait 1 hr in the drive through while a teenage girl finishes her convo on the phone. (-2 stars for that location) There are some employees here that work hard. Cons: Some items are undercooked. Big Mac or double cheeseburger with unmelted cheese? Check. Big Mac with untoasted bun? Check. The pop tastes like Teem (do you remember Teem pop?) every time, whatever flavor you get. There are some employees that don't work so hard. They have the gall to charge 4 bucks for a 10 piece McNugget (it may well be on sale franchise wide at the moment but...) Mc D's locations that rock: 11 1/2 mile & Gratiot (fast, quick and usually friendly) 15 mile and Utica, this place has the most consistently good service and good food. Mentions to Mc D's at 16 Mile & Crooks. read more

The service is is absolutely TERRIBLE!!! The night manager turns the lights out often to make the restaurant appear closed. The shake machine is always "Down" at night! I went through the drive-tru about 10:30 pm a couple days ago, no one said anything, I drove around to the window to find a yolung lady standing there, I blew my horn and asked are you all open, she replied rudely with a very bad attitude to hold on, 5 minutes later I did the same thing, she then yells at another male employee to "take her order"! the young man was standing besides her on his cell phone, he didn't budge. I then pulled off. I wish there was a better night manager there, the service is so terrible all the time during the late evening. If aeecixe isn't your thing, don't work in a service driven industry! shame shame shame!! read more

Wish I could give less than 1 star... This location is filthy. On my way to work I always get a Diet Coke, it's my caffeine since I don't drink coffee. This location takes forever, even when no one is in line (drive thru or inside ) I've came here numerous times now, given it a second, third, fourth chance.. I'm done LOL The pop prices always change for a Large Diet Coke, from $1.00, $1.06, $1.37, $1.97?! I can't believe it, and the pop taste disgusting. It literally has a cardboard taste. My best friend came over with her daughter (3 year old) she stopped here to get a Large Diet Coke and Large UnSweet Tea, even my friend said something about how gross her unsweet tea was, her little girl asked her 'Yuck, what is that Mom'. I'll drive out of my way to a different location from now on. read more

Another UberEats headache because of the laziness and incompetent employees here. I always try to use a different McDonald's when using my app but this was the only one available. Watched the delivery driver show up and wait 15 minutes for my order. Then all of a sudden the app was searching for another driver. I managed to argue on the phone with UberEats customer service for 30 minutes and still my order wasn't on the way. Ended up getting lucky that the 8 and Kelly location popped up and got my order in less than 25 minutes. This 9 mile location is pathetic. They need a complete new staff that knows what they are doing managers included. They should just shut this location down since they can't get anything right read more

If you are an avid reader of my reviews here on YELP! (and why shouldn't you be...), you would know that I only write a review for a fast food joint if something -- service, price, extra courteous employees, etc. -- stands out REALLY GOOD or REALLY BAD! The ONE star should be your cue! So this is a typical Mickey D and I have eaten at least 7 or 8 times here before and I NEVER had this experience. When I went through the drive through late one evening, I ordered from their value menu and a CUP OF WATER. When I looked at the display, they charged me TWENTY FIVE CENTS for a f**king cup of WATER! Now I know economy in Michigan is in the dumps but if you are a restaurant owner, wouldn't you do ANYTHING in your power to keep your edge and have your customers COME BACK to your establishments ESPECIALLY if there is another one JUST LIKE IT less than 5 miles from where you are? I guess I was visibly upset when I asked the cashier to TAKE THE WATER OFF MY TAB because she, in what COULD have passed as an apology, said that she does not make the rules. I will NEVER again visit THIS McDonald's! As a consumer, if you, fellow yelpers, think that I am WAY out of line here, PLEASE email me. SHOW ME THE LIGHT! read more

This service fucking sucks, ridiculously!! Who throws a sandwich together?! Leaving 90% of the meat OUTSIDE of the sandwich, so when you bite into it, all you're biting is bread and cheese. The employees aren't concentrating on their jobs. They're too busy talking to one another, laughing, and not putting customers first. read more

McDonald's - It's like they just didn't care, who smashes a sandwich like this. - Fast Food Near Me - Eastpointe, Michigan

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They don't even deserve 1 star. They only take cash, the food is always cold and then I went through the drive thru the lady was so rude I almost just left. Just do Eastpointe a favor and close down. Who ever is running this place needs to get fired you are doing a crappy job and probably getting pay $20 bucks an hour. read more

Second time in a row I've come to this McDonald's with my kids and they've been out of so many items. No ice? No large cups, again? Last time I gave them the benefit of the doubt that they were just having a bad day. Now I'm convinced that this McDonald's is just run very poorly. I'll be going to a different McDonald's from now on read more

It is time for this location to go. I have lived in this area for 6 years and Shame on me for retuning, but what can I say, I'm an optimist. Also, who would Think they could screw up a pop order. "Two large cokes please." "We don't have no cups large cups." No options offered. No "we can do a medium " or apologies or coupons offered. In fact they have never ever been polite, friendly, helpful or even anything less than rude. Forgive me for giving them another chance. It simply won't happen again. I work very hard for my money and I refuse to continue to give it to businesses that don't deserve it. I say we all start doing this more. If this is a corporate store shame on them. If independent they deserve to go out of business. read more

HORRIBLE! Waited 35 minutes to order and get our food. I had to keep going in to ask for our food that still wasn't ready. They wouldn't even give us our coffees while we waited. The staff was extremely rude and unprofessional! Never coming back to this location! read more

This is the worst McDonalds that I've ever been to. Food is never hot even if you tell them ill wait. They have remodel the place now remodel the workers. And they want a raise... read more

Worst mcdonalds ever!!! Food always cold or terrible except breakfast morning crew... says it is 24hrs been there 3 different times after midnight and workers inside and no response in drive thru remodeling meant nothing u kept the same crappy workers at night the early morning breakfast shift is nice read more

This place is a joke. I work midnights, so when I go, I try to get dinner but they always tell me they're on breakfast. The sign says 4am for breakfast and I'm usually there around 3:15. When I give in and order breakfast, they're somehow out of 90% of their menu. read more