After waiting in line for about 1 hour at whataburger me and my partner decided to go to McDonald's where there was a short line but fast, McDonald's employees were incredibly friendly they served me 100x faster than whataburger would've done. The food is amazing aswell. read more

coffee tastes like its coffee not much to say other than how rude the employees were.....

Sat in the drive thru for about 25 minutes. Got home & my food was NOT how I ordered it, & naturally it was cold as well. ONLY went there as Taco Bell was accepting cash only. Next time I'll starve instead; much more pleasant experience I'm sure. I can certainly see how they get their well-deserved low rating. Heed these words good people. read more

This should be zero stars. We placed a curbside order. 2 meals and an extra fry and drink. We waited an hour and still no food. We went in and the man at the front said he didn't see our order on the screen but give him a second. Two other people ahead of us had waited over an hour. We waited 15 more minutes and he never bothered to make our order. Several people came and went while we waited. I called the 800 # to ask for a refund as the app showed our order was fulfilled. The rep called a manager but he wasn't on site. We left hungry and disappointed. read more

Thank you McDonalds for a safe place to eat snd a clean restrooms 24/7 !!! Usual fast food fare done well and pleasant personnel Can't beat McDonalds French fries read more

I waited 20 minutes in the drive thru in lane 2 for someone to take my order. I was told to "hold on", but kept seeing cars pass through lane 1. So I drove up to the window to place my order for a large fry. They refused to take my order at the window and told me I had to drive back around the building and wait in line again to place my order at the speaker. I was also told to call the 1-800 customer service number if I had a problem with it. It was a large fry for a child, come on. read more

TERRIBLE!!! i just left, we are on our way to florida and thought we would get a quick snack, we went he seeing the play place, me and my little cousin went to play and i looked up and there was a ROACH!! so i took back my order but my other family got theirs, we was eating and on the wall was ANOTHER ROACH, these were about 1 inch and a half long. we got disgusted and left, we they went to throw there food away the was another ROACH. it was nasty and smelt like trash!! read more

The rudest mcdonald's I have ever been to. Horrible! I was told very rudely that I didn't order what I knew I ordered and would have to go back through the drive thru. Young kids with a bunch of attitude working the drive thru with zero customer service skills. I don't think McDonald's even teaches customer service anymore anyways. I'll never be back. read more

I went to this McDonald's because I read the reviews on Yelp. I wanted to try it for myself to see why the reviews was so negative with a 1.8 overall rating. I can see why. First, I ordered right at 10:30am when lunch was starting. I ordered a special through the app and picked it up in the drive thru. I didn't have a wait in the line, but the older lady at the pay window wasn't too friendly. I picked up my order with no wait at the pick up window. She was nice, but didn't say a whole lot. I went to eat my food, here's where it goes bad. The Double cheeseburger tasted like the meat was sitting there for about an hour, but it was correct the way I ordered it. The Fries was warm, not hot, not cold. I looked in the bag and low and behold, no ketchup or BBQ sauce which I had requested. One more note on the Fries, they was tipped over in the bag, so I had to dig for them. The 4 piece Mcnuggets was the same way, not hot or cold, just warm. They was crispy though but I couldn't enjoy it because I had no dipping sauce. The ONLY saving grace was the Coke that I had. It was cold, not flat and had that perfect McDonald's "Coke" taste. I'm still willing to go back and give them another try just because it is the closest one to my house, but I have eaten at other locations with FAR better outcome. read more

What a terrible experience over 30 minutes in the drive thru at 4:30 pm on a mo day afternoon waiting for a checked nugget happy meal. Completely unacceptable read more

I've lived here my whole life and this is one of the worst Mcdonald's in the area. The wait times are ridiculous and the service is always rude. I've worked food, I've actually worked at Mcdonald's before, and I don't know how this place is running. It's really not that hard to complete orders. I hope yall change your staff completely from top to bottom read more

SPIT IN MY FOOD! Came into store at about 6pm on 8/13/2020 and ordered the double quarterpounder with cheese meal. There were about 3 people (all black) working the store. I'm white. I'm also wearing a mask. The staff do not have their masks on except for the window person. I didn't get a reciept for some reason. Later, when I got back to my car and examined the bag more closely, I saw why the staff inside weren't actually wearing their masks (which were tied on, just not covering mouths and nose). I also saw why I didn't get a reciept. There was what had to be spit lining the entire inside of bag and all over the inside of the hamburger box! Now, if you enjoy having spit in your food for being white, or not black, or say because you're just not their kind of customer, or whatever, then by all means go here. If not, this location may not be your best choice. Yes, of course, the people working the kitchen in this location should *probably* all be fired and jailed IMMEDIATELY. And yes this location should *probably* be shut down. I'd heard people talk uneasily about how they would never stop here, but now I know why. It's the "little extras". Like spit. You know. The "little extras". o_O read more

McDonald's - All over the inside of the bag, so easy to see even with my camera phone... - Burgers Near Me - East Ridge, Tennessee

Katriel was very professional and supportive with explaining the combo options to me. He was very knowledgeable about the menu and his customer service skills were superb. read more

How do you mess up no cheese and no butter and make me wait an extra 15 minutes before work? Oh wait it's always the coffee hue people that mess up simply orders because they're lazy and stupid. read more

They are only getting one star bc they atleast gave us hot fries.. all of our food was cold and we were missing our apple slices for the kids meals. Order: 2 quarter pounders with cheese one with no mustard. 3 kids meals, 1 cheeseburger and 2 nuggets with apple slices. Horrible service as well. The lady at the window seemed annoyed and like she didn't want to be at work. Won't be back! I'll just go to BK across the street. read more

Inconsistent hours, it seems like one of the largest companies in the world could at least post the correct hours. This is not 24 hours sometimes they're not even open the same time they were the week before. DONT WASTE YOUR TIME HERE. read more

I walked in to place an order and there was an off duty employee having a long conversation with an employee and a manager about dying their hair. This went on for five minutes, with another employee leaning on the register listening. After 5 minutes I asked if they were serving customers today and they just started at me. I assumed they weren't so I left. read more

If I could leave a negative 10, I would. I ordered McDonald's through Doordash to avoid getting out. I ordered a quarter pounder with cheese deluxe, extra mayo & onions. Ordered the kids a Mcchicken & 3 baskets of fries. Doordash was quick picking up the food & dropping it off. Started taking food out to distribute & notice the fries are not hot, not even warm. Get settled with my teenagers to begin eating & notice my QP deluxe box feels....wet/soft to the touch. Open the box & there is mayonnaise literally dripping down the sides of the burger. All over the box, globs everywhere. Try to pick it up & it all breaks, not falls, breaks apart. Then my kids are complaining they cant eat the fries. I grab a couple, pop in.... they were so hard they were unchewable. Like there had been fries sitting under the warmer for a whole day & they decided to load us up with all the old fries. Mcchicken was edible according to the kids but that was it. Here's why I'm so upset, when you order from doordash, the food on McDonalds menu is jacked up higher than paying in person. On top of that, there are fees & a tip included. For my order tonight, I paid $34. 2 Mcchickens, a QP deluxe & 3 fries. The QP, completely inedible. I don't know if an employee thought that would be funny or what. All 3 fries, inedible. So I literally just paid $34 for 2 Mcchickens. Will NOT do business with this location ever again. Total failure on McDonalds part. Loss of food and money. Totally unacceptable, McDonalds should be ashamed for food being given to customers in that condition. Thanks for ruining our Friday night McDonalds!! read more

Totally rebuilt and reopened April, 2014. They took and old unclean place and gave it some life. Large play area for kids and larger than normal upgraded McDonald's. Food is the same but taste better with new equipment. Likely because the old one lacked proper cleaning. Hopefully, they will do better maintaining this one. read more

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I got out of work at 2 in the morning and wanted to get some McDonalds but when i pulled up they had floor signs and created on the drive thru and guess what there was people literally inside, so fire them they are bs for tha!!!! read more

Restaurant is dirty trash all over parking lot. I bet it's nasty inside too. Staff in drive through are rude as hell. Don't give them your money! read more

I come here almost every other night after work and usually get a really nice manager at the window. Tonight I got a manager or whatever she is there named Christina. She comes to the window and just tells me the price, I asked " hey, how are you!" She then rolls her eyes and walks away and leans against the wall to take someone else's order!!! This lady should not be working at a customer based place if she treats customers in that manner. Every time I go there for a coffee I've been nothing but nice. All I have to say is CHRISTINA should be fired!! Very unprofessional! Also I forgot to post the day this happened. But guys and gals I would be very careful going to this locations drivethru. Because I was inside one day getting a coffee and mind you I use to manage a lot of restaurants in the past so I see everything that happens very easily. Well while I was waiting on my coffee I was watching the cooks and one of them wipes his face then proceeds to make someone's burger with his bare hands! So if you go to this locations drive thru after seeing this your insane! I never eat there food and im glad I don't!!! Disgusting restaurant!!!!!!! read more

McDonald's - a coffee cup on the floor - Burgers Near Me - East Ridge, Tennessee

Worst service, foods always wrong, employees, even the manager rude. Just ignores you while employees on the food line eating.

Inside is decently clean and playground is small but efficient. You can see through a glass wall if kids are playing and there are also places to sit inside the play area as well. The customer service experience was why I am giving it a two star. Guy at front counter was just not helpful and seemed to not really know what he was doing. Very slow. Heard him ask a manager something for me about adding bacon to my burger and she snapped that it was going to be an extra 2$ but then I saw that the menu said only 1$ more, so I questioned it and she got snappy again so I just completed my order and went on to my table and rolled my eyes in confusion. I seem to have a better drive thru experience at this location. read more

The only redeeming quality this place has is the sweet lady who takes money in the morning for breakfast. The morning shift is better than this afternoon though!!! Today was by far the WORST YET!! ordered a combo- which I did manage to get but it was thrown in the bag and the fries were cold...uh gross! I ordered a single cheeseburger- asked about its whereabouts before I pulled off was told oh it's in the bag- guess what? It wasn't?!?!? Ordered a large pumpkin pumpkin spice latte with an extra shot of expresso- which I had to pay extra for mind you, got a nasty large cup of burnt old coffee with a small amount some sort of creamer but certainly NOT pumpkin spice and coffee was old and burnt that I had to throw it away. I love STRONG coffee but this was not strong this was old and burnt and not what I paid for... read more

All the people who work hear are stupid as hell had to correct them three time on my order then they gave me the wrong thing still the lazy ass woman at the window could barley figure out how to operate the lid to the cup and they get paid 14 lazy people read more

Empliyees could careless whether or not there are customers. They spend more time chatting with each other than the customers. To say the service is slow is an understatement. read more

ABSOLUTELY DISGUSTING! The food, the restaurant, and all of the employees looked filthy. Cold fries with a hair in them! This restaurant needs a visit from the food inspector!! read more

This is the worst McDonald's ever! Placed an order off the "secret menu" (which I know can be confusing) only to have the cashier yell at me and tell me they don't do that here. I began to explain the item was on the secret menu and she said they don't have a secret menu button. Another customer told her if she would only be quiet I would tell her how to ring it up. To top it all off there was no "thank you" or "have a great day". Nothing. The customers in front of me were regulars and said this particular cashier is always rude. The manager was equally as rude and slammed my food on the counter. I will NEVER come to this one again. Oh, and the restrooms were nasty too. Go to another McDonald's. read more

The worst McDonald's ever. Terrible service. Order wrong. Fries cold. Dirty restaurant and bathroom. Should have read reviews before we stopped!! read more

Robot McDonald's. No human taking orders. Kiosk only, and service was still slow on a sleepy Sunday midmorning ( not at a high volume time ). No tops to fit a small self-serve cup, and I tried them all. The food itself was standard McDonald's but at least was hot. read more

It's okay! but the thing is that the bathrooms have very cheap toilet paper. Also, it takes like 1 hour to get only like 5 hamburgers for some reason. The food is very good here but if it wasn't slow I would give it a 4 star. read more

Worst McDonald's in Chattanooga. Completely unreliable and very sloppy food. Every time I have tried to get food from this place they have let me down. From old food to poorly managed lines,to not being open when advertised, to not have more than 3 items on my order this place is the worst and I refuse to spend money here. Save yourself the the trouble and go to Burger King across the street read more

Why do you shut your shake machine down at 9 pm. on a Sunday night for cleaning ? The store is open 24 hours could you not pick a better time to clean it. Usually on Sunday evenings you should be selling a lot of frozen deserts. read more

Horrible! Slow service! Dirty! Trash over flowing the containers! Cashiers are rude. I am writing this review after going there 6 different times and not based solely on 1 visit. read more

Very professional & honest staff! Management should commend them for their excellent performance. We were traveling late on a Thursday evening & I accidentally left my wallet on the counter. About 2 hrs later, I realized what had happened. Luckily, when I finally located the correct McDonald's location, the staff informed me that they had placed it in the safe. Jennifer offered to overnight it to our destination, but I opted to pick it up on Sunday. The manager on duty was extremely nice & professional, following their protocol. I can't thank them enough as this would have extremely difficult to resolve if it had been stolen etc. Also-my husband said the fish sandwich was great!! Thank you all again! read more

Welcome to Clown Town, come here to get diner and a show. The bag boy and manager were yelling at each other. There were customers asking for their food, saying "We ordered and hour ago, and we still haven't got our food yet." My order was wrong and best of all we saw an employee crawling on the floor and serving food with the same gloves. There was one guy working hard but he literally said "I quit" when he was checking out our order. I high recommend anywhere else but here. I got this app so I could let people know about this. read more

So now I know why I only go to Mcdonald's about once every 5 years. it took 3 people and 5 minutes to get a bottle of water. At CFA that water is sitting by the register for u to grab after paying for it. Really, they should develop a system for standardizing service. Maybe have a university of sorts were they teach people these things. They could sell franchises or something. Maybe Truett Cathy could consult with them. read more

we feel so blessed on this friday morning to have been gifted with mcdonald's breakfast. we pulled up at the cutoff time. in despair, we watched the screen turn from breakfast to lunch. we were so happily surprised when the mcdonald's worker told us they would still make us breakfast! our order was totally correct, predictable, and delicious. we always order caramel frappes in bulk and they are happy to provide. one note: i forgot to ask for ketchup for my hashbrown and i wish they would have inferred that i needed it, but no worries. well done at this mcdonald's today. read more

Its clean service is a bit slow, playland needs upgrades, much better customer service in day time don't come at night, the employees ate SLOW, RUDE, AND IGNORANT, food might be old, cold, or incorrect. read more