HORRIBLE SERVICE! Gave me cold fries, then reheated another set of OLD fries claiming to be fresh. When I pulled around a 2nd time, associate who I think was the Mgr ignored me even though the window was cracked. I had to get out of my car, slide their window open & demand fresh fries. They still had 3min till closing. Had they done their job right the 1st time, I would've been out of there 10min before closing. It literally takes 3min to make a fresh batch of fries. I know bc that was my 1st job. This was just pure laziness. DO NOT DO BUSINESS HERE!! And side note: The Jabba the Hutt mgr had a huge hickey on her neck, as if no one would notice. Very professional! #trash read more

Maybe this wasn't their night but I waited until the drive through along with everyone else for quite a while. Super disappointed that my fries weren't included in my bag as I was leaving and was glad I caught it. Had to go back in, behind another gentleman who was missing something, and in front of another woman who was missing multiple items. For $20 for a 10 pc nug meal with fries and a drink, a McDouble and a small Oreo McFlurry you'd think they'd pay more attention. Should've iust sat down somewhere actually been served for $20. read more

Horrible, only received partial order. Manager was rude. Was claiming me for the mobile app not working. I showed her my phone with the confirmation number, Items ordered and was paid in full. Still said it was my fault that they didn't have my order. Ok, so make it now and I'll be on my way. Finally, after pulling ahead and waiting only received half the order. Manager kept walking away as I tried to show her I need the entire order. I just left half the order. Now im leary of what was done to my food. And they want more pay. read more

Terrible chicken sandwich! No Mayo/ sauce The chicken was hard! Total waste of money! read more

McDonald's - Crispy Chicken Sandwich - Burgers Near Me - Commerce City, Colorado

Food good , service horrible tried to tell the guy at the window he was rushing me so bad to get done he didn't get my app code very rude and good way to make you in a bad mood so early in the morning bad customer service is not a good thing ... read more

McDonald's - Receipt for crappy service - Burgers Near Me - Commerce City, Colorado

every car in line has to park and wait for their order. Be prepared to wait a long time. Also , no wifi, so you can't use the app. definitely won't be coming back to this one. read more

Go anywhere else but here. Ordered an extra sausage patty and confirmed it at the screen and at the window. No sausage patty so I requested it and he said you didn't pay for it your gonna have to pull around and wait in line again. Excuse me? For your screw up!? Looked like a bunch of teenagers standing around with no boss. Rude and terrible service. read more

Old cold fries. I hate old cold fries and I didn't have time for them to make new ones

Straight up rude, and terrible service. The woman at the ordering machine was loud and wouldn't listen to what I was ordering. The woman at the second counter with blonde hair in a bun was very, very rude and pushy! read more

Tip, just be careful. You can get screwed here, like me, and it wasn't the good kind of screw

Always something wrong when I come here. Rude crew leader and staff and playground is always nasty. They would rather let your ice cream cone melt on the counter then to bring it to you. What's the point of ordering from the kiosk and taking a number if they aren't going to bring it to you.BOOOOOOO McDonalds Boooooo read more

Apparently ran out of one dollar bills so couldn't give me all my change . Witch is crazy for being a fast food place and don't got change . First time experiencing McDonald's not having change for a customer. Would not recommend this store. read more

I am a driver for Uber Eats. I have worked for Uber since 2018 with a perfect 100% customer rating and I do 15+ deliveries per day. I had a customer call me and blame me for a bite taken from her $1.29 cheeseburger, when I dropped this order off the stickers were secure, I drove the 1 minute drive front the restaurant to the house and handled it off to the client directly. I spoke to the customer to find out what was going on, then went to the restaurant to request that they pull footage of the time period. I was concerned because, not only did I not do this, but I live in this neighborhood and eat at this restaurant 4 times a week since I pass it headed home from busy days, my neighbors and family member eat here as well. The manager refused to pull recordings and told me in front of other guests that her staff wouldn't do this and told me to "take responsibility for what I did". After losing my patience, I ask for the corporate office number, she then told me that McDonald's was a huge corporation and she did not know who I should call. My reply to her was, this is a franchise with is usually locally owned and normally will have a number on the drive through window. At that point she gave me a sheet which has the local corporate number. I asked her name and she scribbled an illegible name down. I asked her to pronounce her name because I couldn't read it and she told me to read it that she is not telling me again. One of her and employees was nice enough to pronounce her name for me. I called the Boselli Cares hotline and left a message at 3pm on July 16th, and August 26th at 1:20pm. No response from this company at all. I am sure that losing 20+ customers doesn't really matter to them. I have lived in this neighborhood since well before they were built, so they lose me, my family and all of my neighbors. All they had to do was call me, pull the footage from that time period and prove that it was not them, and it was most likely a lie from the customer that realized she was paying $10 for something that she can get in a minute drive form her house for $2.60. But since they didn't pull the footage of the cooks, it is best to NOT EAT at this location or any Boselli restaurant. read more

Every time, you are told to park next to the other 6 cars waiting for their food. If possible, find a different location to give your business to. read more

The service is surprisingly way worse than the Taco Bell next door and that's saying something

Don't know why others give such low reviews, most of the fast food restaurants in surrounding are do a very poor job except these fast food place at this center. The crew and these ladies do an amazing job, best McDonald's in 25 mile radius. The food was fresh and can tell the crew takes pride in their work. Was 1230 and quite busy and no hiccups Thanks keep up the great work! read more

Coming here was a mistake. It seems that all the fast food places in the area hire managers from the same 'How to be a Terrible Manager' fast food manager school. The don't care, they are slow like a bad Saturday Night Live skit. I've been sitting in their #1 parking spot for coming on 15 minutes. And, to add insult to injury other cars are getting served. When the order came, it was wrong. They have raised prices and got worse service at most places but McDonald's used to set standards. Would not recommend. read more

McDonalds sucks. But people eat it. The drive thru has no obstacles so that's a plus. All employees appeared to have arms and legs, another plus. Chromosome count looking about right. Yeah. read more

Like literally I went thru to get my usual with my son,2 hot and spicy and plain mcdouble and a 2 McDouble for me and the new spicy nuggets . I added a large fry and medium coke and when I went around they only gave me a 10 piece regular nuggets that I didn't know until I got home.. and 2 French frys with frys in them that were gross, and a straw and so I went back in and when I did the manager gave me 2 hot and spicy and my sons plain burger and the supervisor/manager ignored me the whole time with another coworker ... they charged me 12$ I was robbed. I will get ahold of there district manager or someone higher up about this it's SO DUMB to not get peoples orders right ITS MCDONALDS ?! I will not ever spend a dime there again or recommend this place to anyone .. if my son wasn't with me you would have had a mess to clean up . Disrespectful and robbed me basically . read more

Food is good and fresh like most McDonald's. This one is good but you have to always recheck your order for accuracy. They get orders wrong, no sauces you ask for, never give napkins. So it's little things like that. Workers are nice and hard working. read more

CLOSE THIS RESTAURANT!! I heard McDonalds might be closing some of its restaurants. Please let it be this one. I think they owe me now about $30 dollars in missed food. Their service is so bad now they are clearing the ordering screen before you get to the window to improve their numbers. But now they ask you what you ordered. And guess what? They get it wrong still. I just paid 11 dollars for my food and only got about 7 dollars of it. WTF? Every damn time I go there. Employees are boring, and I agree, their ice cream machine is always broken. If you go inside they ignore you to make sure drive through line is moving. Management doesn't pay attention to these reviews because I have never heard back. Other restaurants do. Big city contacted me the next day after I had a bad experience. I am going to contact corporate now, everyone else do the same. This place is garbage. read more

I just went through the drive through at 730 and didn't even get to the second window until 800. I order a 4 piece chicken tender and they are hard as a rock I can't even eat them. So disappointed, can't even go back don't feel like waiting another 30 mins. Will not be returning to this location' read more

I go here often because it's the closest option, and I'm so tired of it. I don't know if the staff needs more training or new management, but I'm done going here. I don't remember the last time they actually got an order right. When I order through food apps, things are always missing. One time my boyfriend and I ordered through Doordash, and my ENTIRE meal was missing. An entire half of the order. Went there today and ordered an iced coffee that can't even be drank because it is so gross. I didn't have time to ask them to remake it- I'm just not going back. read more

Still disappointing. Inside was cleaner when I visited. The drive through order was wrong as the other reviewer has said. Sad since this is the closest one to my house. Honestly, it's worth the drive to go to the Prairie Center one in Brighton, and not that much farther away. Still a solid 2. No roaches or poisoning to give it a 1. read more

I have never in my life been treated so badly as I was today in the drive through. I was told to wait in spot # 1 so I pulled to spot 1 and waited and waited I waited for 25 mins in the mean time I had 3 different people come out and try to give me an order that wasn't mine I showed them my receipt 3 times and the 3rd time they took my receipt I told each one of the people they only charged me for 1 bacon egg McGriddle and I needed 2. After 25 mins of waiting not one of the 3 I told could get me a second McGriddle that I was willing to pay for ... by the time I got my order it was cold I went inside to order a second McGriddle and stood there for another 5 mins and not even acknowledged by anyone. The customer service in this location is the worst and I will not be returning ever. read more

Every time I come here the order is incorrect or the service was absolutely horrific. But today we hit an all time low. I ordered a bacon egg and cheese biscuit. Not knowing that apparently "served all day" means "we cook it in the morning and just keep it all day until someone orders one, we will then touch it to place it in the bag knowing it's hard as rock but because we're unprofessional and lack customer service skills or work ethic, we don't care and give it to the customer who has paid for it with a scowl on our faces." Complaining does no good and the shift managers must've been put in their positions by default. I will die of hunger before I visit here again. It made me give it one star to post but I assure you the only thing worth one star about this location is the outside gives the impression that someone might give a rats a**. read more

Worst service of all time! Employees are rude, service is slow, management obviously doesn't care about the location! Not to mention the Spanish speaking employees all standing around speaking in Spanish to each other while customers are waiting to be helped read more

I wish more than anything that this McDonald's would get orders correct because of convenience. Every time we come here our order gets messed up or we are missing something! read more

Worst McDonalds in Colorado! Their fries are always cold, soggy and taste like they have been sitting out for days. The staff is rude and never gets your order right. The restaurant overall is poorly managed and they constantly run out of food. ZERO stars. Save you $ and drive to McDonalds at 120th & Chambers where you'll have a 5 star experience all around. read more

Don't waste your time, drive on this place doesn't deserve a one. Worst place I have ate at in a long time. I did not want to give it one but it was forced upon me read more

Do I have give it stars? Absolutely terrible. Worst Mickey Ds I've ever had. Suppose it would be better than starvation. Not much though!

By far the worst customer service I've ever had. Wrote an email and called the "owner" that was listed on the doors. No response. Even wrote corporate and no response. I shouldn't be to worried. They won't last long like this. Food was terrible even for a McDonald's and when you ask questions no one knows English anymore. It's sad. read more

Hands down worst McDonald's I've ever been to. I ordered a breakfast sandwich and asked to add cheese on it, when I got to the window I verified with them that it had cheese the said no it didn't so they told me I would have to pay more which I did by the time I got my sandwich still had no cheese. Not to mention every time I have been there the soda is flat or the employees do something nasty like wipe of cups with there shirts! read more

Staff is either poorly trained or just don't care (or both). Not that you usually expect McDonalds to be gourmet, but it would be nice if the food was at least somewhat fresh and hot. read more

Food was ok. Numerous flies on numerous tables. Tiny flies even in tip of ketchup dispenser. Gross.

The worst service possible - countless reviews on how TERRIBLE the service at this location is... Nothing will change, I avoid this place. N I'll go hungry before I eat here ever. read more

They were soo rude when she saw my sister with her hijab she got scared and backed up and when we asked the price of a McFlurry she said I don't know read more

Just a half as× mcdonalds service is slow and rude place is probably mis managed.... but it's mcdonalds what can I really expect food is basically plastic .... maybe next time it will be ok read more

I stopped at this mcdonald's late on night on my drive home from work to grab something to eat. I sat at the drive thru menu for at least 10 minutes. I called out on the speaker for the employee working drive thru, and I informed him that it had been a long wait, and cars were piling up behind me. He said he had a difficult customer at the window and it would be a while. I then said he was getting a very long line, and he replied that my wait would be even longer. At that point I did say something rather impolite and drove off. I was afraid he would spit in my food. He has been an employee there for a long time. I guess this location is not interested in good customer service. read more

YES YES YES!!! This is one of my favorite McDonald's ever! Everyone is nice and they make sure you get served. The other reviews are probably like the rude person that came in all of sudden saying that the fries were not fresh when I saw them clearly come from a new batch. They were a little over cooked but what can you say at least they're not raw. I've been parked before to wait for food but it's alright my food is being made it's going to be fresh it just always depends on what I order. The time you wait depends on what you order and the other people in front of you. Working in fast food in the past I know that sometimes people order huge amounts of one item and then they run out of that food item and have to make more. It is not their fault at all. A MAJOR PLUS 99% OF THE TIME THE ICE CREAM MACHINE WORKS!!!!! read more