The French fries were below average, very oiled down and soggy. I asked for new French fries and I got the same kind of fries. The manager said that my fries were fresh. read more

McDonald's - McDonald's French fries - Fast Food Near Me - Claremont, California

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Went to go get a Mc flurry for me and my grandson and every time we go at this location they never have McFlurry. You would think by now they would fix their machine, never go to this Mc Donald's , we went to 5 different locations and every Mc Donald's no Mc flurry"s read more

My eldest daughter and I came to this McDonald's to redeem a food prize from the Monopoly game. This location is linked with ExtraMile and Chevron located on Indian Hill Blvd in the City of Claremont. Exterior looked clean and maintained. Outside lighting could have been better though. We went through the drive-thru. I prefer not to walk-in especially at night unless I have to. There was no line surprisingly which was great for us. We got the free small soft drink, Sprite, and bought an apple pie. We do enjoy the simple treats from McDonald's. Staff who took our order, who took our payment, and who gave us our order were all pleasant. It was a very quick stop and go visit. Thanks for the freebie food item, McDonald's! This isn't normally our go-to McDonald's, but if it's on our way to someplace and we need a McDonald's hit, we'll be here LOL. read more

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Service here is horrible! Food is cold! Staff ignores customers!! When staff does interact with customers they are very rude and offensive!! read more

A Complete Miss at McDonald's! I usually enjoy McDonald's, but this visit was a complete fail. The first batch of fries I got were stale and hard, so I went back and asked for new ones. The second batch was supposedly fresh, but somehow still tasted stale and had no salt at all. By the time I got some salt from the counter, the fries had gone stale again. It honestly seemed like they might have some kind of freezer burn because the texture and flavor just weren't right. To make things worse, my hamburger patties were dry as can be, with barely any sauce, and the nuggets were hard. The only good thing about this experience was that the workers were polite and kind while trying to help, but the food quality was a complete zero. McDonald's really needs to do better with their freshness and consistency. read more

This is the closest McDonalds to me and they are pretty unreliable, which I give them grace for because they're so busy. But they're attached to a gas station and you have to take that into the equation. They're technically located in Claremont, but this is 100% a Pomona vibe crowd. Sometimes my fries are unsalted. Sometimes they give me no napkins. Most of the time I'm just looking for a Diet Coke, light ice, which they have never messed up. But they don't sell bags of ice, which is a huge disappointment for me at 10pm on this Monday night. It's probably because they're located next to a couple really seedy motels, but still... they should be grateful for the 3 stars. read more

There's a manager named Elizabeth I asked for her name personally because she was being very disrespectful and difficult. I tried to have patience, with her but she was very mean and racially profiling my family and I. And it wasn't the second time I entered in that establishment, I've also witnessed the manager performing unfair misconduct towards her employees. Who do you have performing here? And managing this establishment. If that isn't resolved soon , I'll take it to social media . She is so unprofessional and never apologizes for my missing items. I'm tired all I want is to sit down and eat peacefully but she is just unprofessional and it makes me mentally and physically uncomfortable. read more

This location is extremely disorganized. We stopped here for food on a road trip and saw 15 people waiting in the lobby for food. One guy asked for a refund since he had been waiting 40 minutes. Definitely skip this location. read more

Im a regular customer of this location but tonight it was the worst experience, first of all the ladies talking and talking they didn't even are doing her job right. Customer is priority. Second thing My soft drink it was full of ice even didn't taste the coke!! Watering drink ugh!! Third thing, French fries, I payed almost 20$ for a good food" and everything cold. No no no all greasy and old tasting. I'm very disappointed with this McDonalds. read more

McDonald's - Old and Cold French fries! - Fast Food Near Me - Claremont, California

What could improve is the quality of the food and the service from the employees. My wife and I ordered at 3:24am in which we were rushed and given attitude, the order were two meals (2 mc chickens, 2 4pc nuggets, fries and a drink). When I tell you the food is nasty it was NASTY. I truly believe the employees reheated everything since it was warm and the texture of everything was tough and the meat hardy. I wouldn't recommend anyone to eat here especially that it took over 10 minutes for me to get my food. It wasn't even busy! Nasty nasty mc Donald's do better. Ps we didn't even get any sauces that we asked for. read more

The service was awful at the drive thru waited over 15 minutes for a shety chicken sandwich now I know why everybody hates McDonald's food and the people who work there suck too bad customer service the people who work there don't like their jobs a bunch of losers nasty food not worth the money and they want a raise ridiculous read more

Terrible!!! I ordered a breakfast meal with an orange juice and the lady is arguing with me telling me there's a charge for orange juice !!! There's pictures of orange juice with the meal on the menu !!! It's breakfast there should never be an upcharge of almost $2 for a breakfast meal with orange juice !! read more

In n out had a huge line, so we decided to try this McDonald's. The service was ok, but the food was nasty AF! The food tastes like it had been sitting around for hours. I definitely don't recommend this location. The food is nasty, and the outside looks like trash. They definitely need to clean up and retrain their cooks. read more

Horrible service. It take 30 mins for someone to acknowledge you. No longer fast food

The worst McDonald's ever, although I don't eat this Trash, last night my Brother & Sister wanted something quick, after waiting and driving there, when they got back most of their order wasn't in the bag, so they had to drive all the way back. They're still sick on the Toilet, it's been well over 16 hrs. read more

Adam was super attentive and helpful. I didn't have a good experience at another Mcdonald's for a promotion. Adam is great! He was nice and made sure I got my order on time. GIVE THAT MAN A RAISE read more

McDonald's - Fast Food Near Me - Claremont, California

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Horrible wait times. Sitting in parking space for 10 min for them to bring out my order and fries were stale!

This place is a F'n joke. Nobody here can retain a short term memory. In my past 4 experiences items are missing from bad or food is made wrong. Last conversation at window, "I'll make sure ketchup is in the bag absolutely now pull up to space 2 and wait" -employee #1 then food gets delivered to car "ketchup in bag right"? his response "yes yes yes" employee #2 walk away. I search bag to bottom of all item and nothing. Previous visit I was charged incorrectly, I was giving other people's orders, had cold fries and then people act like it's hard to just get what you ask and paid for. I've been polite I've been patient I've worked in fast food I know mistakes get made but this constant? I'm over this location and franchiser. Btw this was my medium fry last visit out the bag with not bag fries at bottom. What a waste of money! read more

McDonald's - Medium fry out the bag (total amount no bag fries) - Fast Food Near Me - Claremont, California

why is it i pay extra for sauce and i never get my sauce? do you guys not know how to read ? always horrible service there could never get anything right, i asked for extra cheese and still can't get that right. read more

They are extremely slow only had 2 people in the line took almost half an hour they need new employees asap definitely dont not recommend coming here better off going to the one in la vern it was crazy never seen anybody not want to do there job so bad read more

This review is for the girl working the second window in the drive thru with the PLAYBOY SWEATSHIRT!! Girl you were so rude to me and my mom! She asked to change her drink to an iced tea and miss playboy asks, "WHY." ???? We're literally paying for the drink are we not allowed to get something we want? Anyways, my mom says well I just want to change the drink and the girl rolls her eyes and YANKS the drink out of my mom's hands. We can see her throwing the drink around in the back before filling it with tea and when she comes back she forces it out into my mom's hand. On top of that she asks for some mustard since they forgot to put it with her order- this same girl practically threw them out the window and says have a good night please don't work customer service if you're gonna be a bitch! read more

Everytime j go to this McDonald's specifically I look Andrew Isaac Bedolla. I can taste when my meal isn't made by Andrew's hands. He has the golden touch and everytime I get a meal from him my socks are blown off. I find my mind wandering yearning for Andrew's meal. My toes are constantly latching onto the floor when I taste Andrew's McDonald's meal. There is never a dull moment when I am here. I find my tongue salivating and my eyes rolling back when I eat the five dollar meal deal. A superb experience. #Andrewslover read more

McDonald's - Big Mac Meal - Fast Food Near Me - Claremont, California

Manager seemed nice. Overall my food was good. If you go inside there is a little bit of a wait, but you should be OK overall. Drive through is more quicker. read more

They just put random items in the bag that I didn't even order even after I told them to double check the receipt..... like ?

Truly careless and disrespectful. Can't believe no one noticed this in the food. Drive thru worker was disrespectful and didn't say a single word to us. read more

McDonald's - Paper found cooked with burger - Fast Food Near Me - Claremont, California

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Is it against policy to fill the fry bags/boxes right?? Ordered a large and got a small/medium fill. You would think with prices goikg il everywhere they'd at LEAST be able to fill their freaking fries up right. read more

McDonald's - Half way full really??? - Fast Food Near Me - Claremont, California

I thought it's convenient to have McDonald inside the gas station turn out very bad customer service bunch of workers stand around talk to each other no menu expect me to look on website lol read more

How is this location still open? We came by drive thru for a quick lunch. We needed a minute to look over what to order and quiet the kids, one was screaming. So we decided to pull through without ordering so we wouldn't hold up the line any longer. While driving past the first window "Sarah" flipped us off. We pull around get back in line and once we finish paying we asked for her name. She kept saying "for what?" Which is strange, she knew it wasn't for a 5 star review. She wasn't so tough anymore. She was very slender like Jack Skeleton and had long finger nails. I am being very descriptive because while we were ordering it seemed like she asked a cook to go play manager for us to complain to. Sure enough we did and he didn't seem very manager like. He didn't have a name tag just like she didn't so who knows? He is the one that said her name was "Sarah" and he even hesitated with that. So we don't know if that's her name? *If our dashcam caught it, we'll be sure to post it on here* It's 2022 there are cameras EVERYWHERE Jack! read more

McDonald's - Fast Food Near Me - Claremont, California

Service was good for a change only complaint is that who ever packs the food did not pay attention or read correctly i asked for the two cheese burger meal with no cheese since there is no combo with hamburgers and the wrapper Said no cheese but there was cheese, no matter when i go to this mcdonalds something is wrong with my order i think managers need to step it up read more

McDonald's - Clearly says NO CHEESE!! - Fast Food Near Me - Claremont, California

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If I could, I would give them zero stars. I know it's redundant to even comment on here because we all know they don't give a heck. On 7/29/24 around 1:50pm I ordered my food through the drive-thru. Once I left and opened up the bag, blood all over my food including the wrapper. I've never been so disgusted in my life. Just as a worker, to have the conscience of not caring enough and still give the food to a customer in that condition is just pain awful. God knows how many other people ate their food without noticing the droppings of blood. So disgusting. read more

This place was very disappointing. We had a deal from the app, and told the DEBBY that we had a coupon. Yet she still charged us normal price and did not want to change it. It was also disappointing to know that our whole order was wrong. We wanted a double cheeseburger yet got a normal one meaning we paid more than what we got. They also gave us two Big Macs with just patties and cheese nothing else inside of it! Very disappointing! read more

McDonald's - a person holding a sandwich in their hand - Fast Food Near Me - Claremont, California

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ZERO STARS! WORST FRIES I'VE EVER HAD! Cold, stale, old, greasy, just nasty! McDonald's seriously just doesn't give a dam anymore about food quality, food safety and/or proper training. read more

Always missing orders ‍ the receipt is right there. They need to double check but obviously they don't.

The service is pretty good but they get one star for failing on their ability to serve the items on their menu. We came today and they were out of ice cream , sundaes, and all dessert options so all we could buy was a diet coke. Really disappointing especially with their latest promotion on grimace drinks they can't actually sell you. What a weak attempt. Everyone knows about the issues they have with their soft serve ice creams and let me warn you they have not got any better! What a racket! read more

Never coming back here again. Ordered a double quarter pounder and receive two patties with cheese no ketch up mayo onions etc oh and a hard stale bun! WtF? Did not take a bite i immediately dumped everything to the trash. Take some pride in your job. I know it's McDonald's but damn come on. This place definitely needs better supervision! I saved you guys a lawsuit if I would have gotten sick if your poor quality food... read more

If I could I would give this 0 stars. I asked for SPICY BUFFALO but they give everything but that? How do you give someone the wrong sauce? Pretty sure reading is a qualification to get this job. read more

Absolute shit show !!!!! No supervision, everyone is lost Food looks and taste like crap They keep changing their mind between menus They run out of most items This is ridiculous read more

Service is really bad. No acknowledgement. Manager on duty has an attitude. Would not recommend this McDonald's to anyone

So after waiting in a long line of slow ass service & about 8-9 cars ahead of me, this how they do my large & medium fry? Got you! I'll be up there tomorrow though since y'all phones don't work all of a sudden...this is bogus af! read more

McDonald's - Large fry filling up to medium...medium fry not even topped off...I literally had NO fries on the way home smh - Fast Food Near Me - Claremont, California

If i could give this place zero stars, I would. Hands down the worst service ive ever seen. They never get the order right. The food everytime i get it is cold. They're service is terrible and a lot of workers there are lazy. read more