On our way home from vacation, stopped by for something fast. Waited in drive thru line and from the amount of garbage on the back of the building should have left after five minutes. Get to the speaker to order and asked for water, they charged us for Dasani water bottles, we asked the young lady at the speaker if we could get cups with lids and a couple of seconds later the manager literally busts open the back door letting us know that he can give us small cups for the Dasani bottles but they can't physically open it and pour it into the cup. We again explain that we want large cups of water and he screams again that we have to pay for the cups (no big deal, we had already planned on it.) Pulled around to the window and was greeted by a really sweet worker that gave us plenty of napkins and condiments. As we were waiting on the food to be finished we got a good laugh about the five teenagers it took to fill up our waters. When we opened the sandwiches, two of them weren't correct. Giving this place a 2 star rating (extra star is for the worker at the window.) If you're in a hurry, keep driving. read more

Girls are very sweet...But my goodness, every time we come here, it's complete chaos & the last time our longest wait (20+min) in the drive through read more

This location has been getting bad reviews for 10+ years, and I can confirm nothing has changed and they maintain their incredibly low standards. Today ordered a Big Mac Meal and Quarter Pounder meal and waited nearly 25 minutes for the food. Have stopped here several times over the years. Always this bad and this slow. Once again left determined to never come back. Unbelievable McDonalds don't close them down. read more

This McDonald's does not have bad food it's just that they take up to a hour just to get your food to you.

Worst run I have ever seen. Dining area was dirty, kids running around and took 20 minute to get an order. Stood at the counter five minutes. Just trying to get someone to stop and talk to me, but that never happened. read more

Clean place with very nice conscientious people. The Big Mac was okay, but the fries were not fresh and hot. Fountain drinks. They do have order kiosk, might be a good option for avoiding a line at the order counter. read more

McDonald's - Big Mac meal - Fast Food Near Me - Citronelle, Alabama

Very clean restaurant. Food came fast and hot! Never had a problem at this location! My favorite place in Citronelle to eat! read more

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To whom it may concern, I regret to inform you that I have been to this establishment twice, both times with equally unsatisfactory experiences. Both visits were during road trips, when we had an hour or two left on our journey. Visit #1, 7Jun19 at 8pm: In the drive through for at least 20 minutes, with no escape due to cars in front and behind. We had a simple order of two chicken nugget meals. When we finally received our food, there was no "sorry for the long wait" from the workers, which could have made the experience a little less trying. Visit #2, 15Jun19 at 11:30am: We learned from our drive through fiasco, and decided on going inside and giving them another try. However, we were sadly mistaken. Clearly it was everyone's first day working, because the service time, yet again, was atrocious. We waited at least 20 minutes, for a chicken nugget meal and a chicken sandwich meal. Again, no employee apologized for the long wait, which to me, is a simple way to mitigate customer service problems. The inside of the restaurant was very messy, over crowded, has poor seating, and a poor bathroom arrangement. It seems like this Mcdonald's is a stop for people driving long distances with no other options and it's pretty sad when you expect to get FAST food and get back on the road, but instead have to wait and delay your trip. I would not recommend this Mcdonald's to anyone, unless ABSOLUTELY necessary. Thank you. read more

Possibly the worst Mcdonald's I've ever been to in my entire life. I placed an online order, and they completely took forever--probably waited about 30 minutes for two medium fries, a caramel frappe, and a caramel macchiato. read more

I ordered Big Macs. They gave me Big Macs. Mission accomplished.

We were on our way to Mobile. Stopped here for a quick breakfast. I give it two stars because my chicken was hot and if it had not been unusually big, I may have given the review a three. I asked for it to be one regular bun instead of a Biscuit and they honored that but I questioned what it really was. The low rating also comes from the fact that this restaurant really needs a cleaning. It did not have a pleasant smell which is another reason why I didn't eat my sandwhich. I hope management sees the need to clean. read more

Worst experience I have ever had. Facility was not clean, staff was not friendly. I had one staff member slam my food down on the counter after I made a comment about how.long it had sat there before i actually got it. He then snatched it back and stomped off! Would not recommend this McDonalds at all.... read more

Filled with lies and deceit. I shall not darken their door step less I be corrupted. Signs with promises of 24 hours service, only to be met with tears and disappointment of closing at 11pm on weekends. Friendly staff, but do not be deceived. read more

One of the worst McDonalds ever. Limited on choices in the area so not many other places to take my business. This place is always slow. Doesn't matter if it's a line or just you. Most of the time the staff is not professional. You would think the managerial members would take pride in training a top notch staff. Cleanliness is hit or miss. Guess it depends on who is running the show at that time. If you can, go else where. It's not worth the stress for your time and money...5 months later....didn't learn my lesson....been in the line at drive thru for 10 min..no movement...what's slower then slow? This McDonalds... read more

Disgusting in pretty much every way. Maybe the dirtiest I've ever been in. Not to mention I found a hair in my food. The bathrooms looked liked they hadn't been cleaned in ages. We are going to have to find a different place to stop on our way to vacation in the future. Yuck read more

If your stopping at McDonald's it's usually for a couple of reasons: 1) you have kids 2) there are no other options. Both situations applied to my family today. Now I'll admit, McDonald's isn't the worst, in fact in many ways they have improved. This McDonald's is absolutely atrocious. Everything from the presentation of the restaurant, the employees, to the food is of the lowest standard. Once before we have stopped here on our way for vacation, and should have learned our lesson then, I guess it takes making the same mistake twice. This time it's a Sunday at noon, 1 register is open, the line is going out the front door like a nightclub, and the drink machine is broken.. They announce to every new customer that they only have water and milk. What is this?? I'm not sure McDonald's as a corporation reads these reviews but this location needs help in the most desperate way. read more

This probably has to be the worst McDonald's in ALL the world! They're are slow, the restaurant is dirty, not only do children work there; but they also manage it, they are always out of something or not accepting some form of payment, and of course the ice cream machine never works. Do yourself a favor and go to Bertile's, Hardee's, Churches...go to the convenience store down the street; I promise you'll have a better experience. read more

Wow...in the worst way possible. Employees need to lay off the weed. The bathrooms were clean though.

Nasty food, ignorant employees, got order wrong twice, employees need to wash their hands, seriously! GROSS!!!!

So rude... we asked for a large drink and they gave us a medium and we told them for a large and they gave it to us and it wasn't filled all the way, fire the worker at the 2nd window please!! read more

Service was awful!!! It took them 15 minutes to make a caramel frappe. Nobody in this location knew what they were doing! Definitely not coming back! read more

Agree with other reviewers! The service was the worst I've ever experienced from any McDonald's locations, and I've been to many around the country. I was concerned when I was the only one in line to order with 3 others waiting for their food. A local customer told me it has been this way for 5 years there! If that's the case, the work ethic in this town must be horrible or a management change is needed here desperately! The employees were not only SLOW, they appeared to be totally unorganized. Three of the employees appeared to be arguing about what was needed with one guy standing there with his hands in his pockets! An unbelievable experience for a restaurant that has such a great reputation for having fast service. read more

This is probably the worst McDonald's I've been to! Service is horrible!! McDonald's Corp needs to come for a visit!!

Not many food choices in Citronelle so we go here often. The food is usually same as elsewhere. I don't go here for breakfast much anymore because literally four times in a row I ordered egg white delight and it always is not an egg white but has the yolk and the last employee I pointed it out to honestly didn't seem to know what an egg yolk was. They have fixed it every time but it was taking an extra 10 mins to fix the correct item. Hardee's has them beat on breakfast. read more

Not very clean, employee's not very interested in serving me. My order was screwed up and cold. Wouldn't waste my time or money here again. Welcome to new America in service. read more

They need to get a competent team member to order their food. Everytime we go there they are out of fish sandwiches. Their milkshake machine is not reliable either. They should pay us mileage for driving all the way there when they don't have what's on the menu! We do not recommend Citronelle McDonalds! read more

Very busy store. Not enough employees. Can't call this place "fast food". Been here a number of times. Always a line inside and out at drive thru. Eating area needs cleaning. Not very sanitary. read more