OK since you apparently can only edit and not post multiple reviews (which is probably a good idea so people don't bad-bomb restaurants) I now have two reviews on here. This first one was a week and a bit ago, I just happened to go to another McDonald's and was reminded how BAD this one is. So...we decided we are going to start going to this one to catalogue and record it, so it is not just one crack pot disgruntled rant. The one at the bottom is from today, Feb 9th at 10:22 am
First complaint - 8 TIMES IN A ROW! 8 TIMES!!!!! MY ORDER AT THE DRIVE THROUGH WAS SCREWED UP! And the two lane system is bunk! Three people who should have been BEHIND me ended up in FRONT of me last time! The last time I ordered, I asked for a small diet coke, a cheeseburger and 2 small fries. I got the burger and 2 apple pies and no drink! It took 3 tries to get it right at the window and I STILL never got more than one fries! And they never gave me any money back! I paid 8 dollars for what was effectively a Happy Meal! EVERY SINGLE TIME I HAVE BEEN I HAVE HAD A SCREW UP AND I WILL POST EVERY SINGLE EXPERIENCE FROM NOW ON. Why would I bother? Because it's McDonald's, hello, your service at THIS location may suck, but it's still the best fries ever. You are ruining their name, people! I am a pretty patient and forgiving girl, but you have pushed me too far! Do you have any idea how NOT OK it is to screw up an Autistic kid's McDonald's order? Especially when it is the Holy Grail of once and a while treats for him?! I have covered for you too long! In his vernacular, you earned "10 Thumbs Down"!
Second complaint - Feb 9th, 2018 10:22 AM
Didn't get the yogurt in the kids meal. Asked if there was another option to the yogurt, since my son has a milk protein allergy and was told "no, you can just take it out". I said, really, can I not get apple slices or something? She said, no. So for breakfast, he got 3 pancakes. Aren't you supposed to get apple slices anyways? This I do not know for sure, but don't ask for apples, they are very precious to them.
Wanted a bacon McWrap. Got a SAUSAGE McWrap. Ew. I don't like sausage, so into the garbage you go. I ordered a banana chocolate chip muffin and a chocolate pastry. Got those. Now, in the happy meal box, there was butter, no butter with the pastries. It would have been nice if you did that, but hey, I didn't specify butter with the pastries, lesson learned.
Ordered, and paid for, an EggMc Muffin meal. Got the hashbrown. Got the coffee. DIDN'T GET AN EGG MCMUFFIN! And I did not check until I got home, and I SHOULDN'T HAVE TO SPOT CHECK YOUR WORK BEFORE I GO AWAY! ESPECIALLY WITH A LARGE ORDER, IT WILL CLOG *YOU* UP.
And where were these people? I sat for 2 1/2 minutes before someone took my order. I WAS THE ONLY ONE THERE, IT IS A MASSIVE BLIZZARD OUT THERE RIGHT NOW. Then at the window, the far one, again sat there for a while with no one there. Now, overall the whole thing was about 5 minutes. It wasn't *that* bad timing wise, it's the lack of accuracy that is truly your weakness.
And once again, when I asked for ketchup, and salt, it was a huge ordeal and she had no idea what I was talking about with salt and had to go looking for it. This has actually happened to me before, more than once. And she asked how many ketchups. Really? A handful? It's a big order. I got 6. And with the salt, she had no idea what I was talking about. That, I can't really say anything about it, TECHNICALLY there's nothing wrong with it, but you definitely are inconveniencing them by asking for salt and ketchup at this location. This poor girl was actually very sweet, but confused by this request. And I can only imagine being the window girl on a day where it's -20 and blizzarding. So don't get mad at her, but please do get her a bucket of ketchup and salt and make her life easier!
I will keep going, and keep recording these visits. Because I WANT you to work. We've lived in a very marginalized area for a long time and only now are some good services coming in, after more than 12 years. We have a vested interest in having good services here. I never ever post anything, as you can see by my lack of Yelps. But this is just so bad. 9 times now in a row! And you now owe me (and I am giving up on the previous 7 attempts) an Egg McMuffin AND a small fries and about 4 bucks by my estimation! Still 10 thumbs down!
Now to end on a positive note, that muffin was really quite good. As was the coffee, as per usual. read more