This was a bit disappointing as a drive through. NO smiles... it was not fast at all. We pulled forward and waited a very long time for my two cheese burger value meal and 2, 4 piece nuggets. They got the order wrong and forgot the sauce so I had to go inside to change it. Because they don't have counter service anymore just the computers... I stood at the counter and waited saying excuse me... for a quite a while until someone peaked around the corner from the kitchen. Some else finally came to the counter never said anything just looked at me. I explained I didn't relieve one of my 4 piece chicken nuggets and I was missing sauces. She turned around with out saying a word and brought me both and walked away. Never said a word. Not sorry, not have a good day, not hello, NOTHING!! The restaurant was clean. The food was good and hot! The service could use some training. read more

Very rude experience with management. They had messed up a prior order in June. I called right away and was told my name would be in a book and the next time I'm in the area they would make it right. I was in the area today (September) and was told there's only a 30 day window and it's too late. I asked for a manager. At one point someone said through the drive through "it's not about you...move on". I was told to move up because I was blocking the drive through at which point they became more argumentative and trying to prove a point. They eventually just said give him a burger. Very poor customer service and attitude. This is my 1st negative review ever... read more

Dude. This McDonald's is a diamond in the ruff. My family and I drive miles out of our way to get fresh quarter pounders here. Place is clean and staff does a great job. Ive had 50 fresh quarter pounders here. Greatly appreciate the smart management caring about food quality and the responsive staff here. Can tell yall how much we appreciate you! read more

Ok, this is the only McDonald's within a 8 mile radius of me that produces happy qualit people efficient. friendly. My food is always hot and fresh from this location. I don't understand why the other 5 can't do it, but kudos to the management team. And it's even hard to find you on Yelp. I tried to send an email to corporate, but they want a receipt number and all that, so it didn't go through well done! read more

Don't go here unless you want to sit in one of the drive through waiting spots. They need like 20 of them.

Food is ice, cold, constantly, forgetting items incredibly rude and takes forever at times.

OK for emergencies, they're open 24 hours. I heard a lot of Cops come here and get everything for free. Nevertheless, I have to pay, it's the only place that's open for fast food. read more

See all

If you stop here after 9 just know your order will absolutely be wrong and half filled. Get attitude when you ask to fix it

this place is always closed or system is down or something between 4am and 5am everyday. open 23hrs a day

It's a normal mcdonalds, not much else to say. The food was good, the staff was friendly, and the place was clean. Recommendable if you need a quick bite! read more

Ive lived a block or two away from here for going on 5-6 years and its my go-to place if i dont feel like cooking or spending money on groceries. The food is very good until about 1:00 am when it starts to get cold and people are tired. I would recommend the drive through or the app if you're going here,you could wait awhile since all the staff is in the kitchen 9/10 times. The best times to go are usually between 1:00 pm and 6:00. The people are nice and the statf are too, the place has been very clean and kept up since the remodel. If you're just looking for some fast burgers and fries i would recommend this McDonald's, just don't here go past midnight expecting it to he as good as noon read more

Quick fast and the usual McDonald's taste! Restaurant was nice and clean! Nothing much to complain about here. read more

McDonald's - a box of fries and a bag of fries - Fast Food Near Me - Brandon, Florida

Ordered 2 combos, was told they didn't have lettuce. No problem. Happens. Asked me to pull up to the next window to wait. No problem. Watched 7 cars pass. Honked a few times. Worker came to my window and locked it. Watched another 2 cars pass. Had to hold on the horn for a minute until somebody even came to ask what was going on. Still got the order wrong after 25 minutes of sitting there. I've worked fast food before, it's not difficult. By far the worst McDonalds I've ever been to. Edit: Oh, and they magically had lettuce when my order came out a half hour later :) read more

Food is always cold. Cheese is never melted. Is it too hard to keep food hot do better read more

Me and my boyfriend went to McDonald's at 1am and I know they don't always have the best food but what they served us was not acceptable at all I ordered a double quarter pounder with cheese and Big Mac sauce and when I got home I took a bite and seen some red I started to pick apart my food and seen it's was not cooked at all I got sick for about 30 min and my boyfriend also got a mc chicken and his wasn't even cooked either I'm so mad and something needs to happen about this read more

McDonald's - a half eaten hamburger and half eaten sandwich - Fast Food Near Me - Brandon, Florida

Not the best McDonald's I have used, but smack dab in the middle of Brandon, so it is often convenient. Today during lunch the drive through lanes were relatively empty. I ordered for myself and two others, and we all got variations of McDoubles. For those unaware, a McDouble is just a double cheeseburger, but it only has one slice of cheese instead of two. This saves you about 20 cents (today), but prices change a lot. It used to be that the McDouble was on the $1 value menu, which made a big difference. The order taker was a little slow, as I watched the order screen at the drive through change about half a dozen times. The 1st window (cashier) seemed fairly preoccupied with a conversation on her head set, so there were no warm fuzzies exchanged during the transaction. I was asked to pull up to one of the waiting spots, as it would take a few minutes for my special order to finish. Reminds me of when I was in college and my friend and I would go to McDonalds. I would always have a special order that would take extra time and he always order off the menu. Because he didn't want his food to get cold, he would order french fries without salt, forcing his to be a special order as well. Then when his order was done, he would ask for some packets of salt for the fries. Today for myself I ordered a McDouble with onions only. Take a look at the picture I will upload, and see plethora of onions that were provided. I would say I won't go back, but I'm a slow learner, and sometimes your body just needs some protein in spite of the quality of the product. read more

McDonald's - I guess there must by an onion shortage. - Fast Food Near Me - Brandon, Florida

With a big Mac, they put a dimes worth of Mac sauce. When I yell them they make it to dry please put correct amount on there they say....so u want 3xtra sauce...then charge me for it. You littered can't swallow sandwich its so dry. They act as if the sauce us liquid gold! Give me atleast a teaspoon worth...but goodness NO! AND that sandwich is pricey. So what am I'm paying premium sandwich price for??. read more

Not busy at all on a Friday morning. Ordering process not customer friendly. Ordered steak egg and cheese bagel, was given bacon. Doesn't seem like a tricky order. Guess I was wrong. Not impressed if you can't get the basics right. Come on, McD's has been around forever. I would expect better attention to details. "Server" displayed no personality, nor offer an apology for the error. This is why I seldom visit. Unacceptable dining experience. read more

Lived around the corner from this McDonald's for over two years and I can tell you, it's the worst. Tonight, I ordered JUST a hot chocolate, the moment I gripped the cup, I instantly knew this wasn't gonna be good, and then I thought, how could you give me something, you knew wasn't right. So, I proceeded to circle around the building to ask for a refund, and then I was told, oh... our machine is down, would you like another beverage? I answered, absolutely not! I've done Doordash in the past, and this McDonald's has always been extremely slow, always turning over, and let's not forget, always messing up orders. I don't know what it's gonna take but I hope they get it together. read more

They don't get our orders right. They are not polite and said they can't hear me and when I spoke up they still got our orders wrong.

worst mcdonald's experience i've ever had in my life. waited 10 mins in the drive thru with no response, until the female worker came over the speaker, and she seemed SUPER annoyed. pulled around after i gave my order, only to see an entire family, and a truck driver standing out in the parking lot waiting for their food. waited another 10 mins for her to even come to the window to give me my total. had to wait another 15 to get my food, and had to ask for my sauce. the two people waiting outside had to come up to the window and ask her where their food was because they had been waiting for 20 mins. she started to say how she was the only person working (when i saw 3 other employees inside) got home, and was given two burnt chicken strip scraps, sprite without any ice. everything was stone cold, couldn't even BITE into the chicken. don't come here, i'm calling the GM and corporate tomorrow. save your money and time. read more

McDonald's - no ice in my drink. drink was lukewarm - Fast Food Near Me - Brandon, Florida

See all

I eat here all the time. Recently I got whiplash from a car accident and have been coming to this McDonald's after therapy. Always fresh and hot. Sometimes I just eat fries because I don't come across a McDonald's with such fresh fries. Big difference from other McDonald's. Keep up the good work lady's and gentlemen. Stay safe. read more

Cookies hard as a rock. No condiments in bag for pancakes. No napkins. Pancakes were dry and seemed like they were made 8 hours ago.

11 pm, I drove though to get myself an Iced tea. Since I had heard their commercials about their new Mozerella sticks at 3 for $1 I decided to try those. I wish I hadn't. What I got was... revolting. The sticks weren't fried. I think they were microwaved. They were not at all crispy. The cheese had probably been melted at one time, but not now. They were pretty nasty in truth. The breading was limp and tasteless.. other than garlic. That was heavy. The cheese was like glue. I wasted a buck. Their iced tea was old. I was a wasted trip. read more

I have grandkids that like McDonalds. It's the only reason I order food from this location. Not all McDonalds have this problem. My problem at 502 West Brandon Blvd, Brandon FL, is every time I put in an order in drive thru I have to repeat myself at least 3x and they still screw up the order. I'm an old timer and just chalked it up to todays generation. No more. I'm tired of customer service at this location and needed to vent. Today they didn't get the condiments right, gave a wrong drink and forgot to put in the rewards code even though I gave it to them. My fast food restaurant of choice is Chic Fillet. I'd rather pay the extra money knowing that customer service is consistently excellent. read more

big girl bringing orders outside gon tell me I gotta go inside to get extra sauce wit an attitude instead of doing her job like a good dog . If she would stop eatin all the food in the back she might lose a few lbs . Smh worse service read more

Every table needed wiped off. ALL highchairs needed cleaned off! Staff could not put all the food on the tray, and we had to go back up to get it straightened out. Touch screen would not work, so we had to order at the cash register., etc. A DISGUSTING location with employees that do not care about the place they work! read more

food was cold, customer service was awful and unprofessional from the manager to the employees. employees needs more customer service training and Either fix the app or get rid of the app. read more

Very dirty floors and tables. Had to clean our own table just to get to sit down at one. Service was good though. read more

McDonald's - broken chairs and tables in a restaurant - Fast Food Near Me - Brandon, Florida

There's a lady who literally rolled her eyes at me while I was ordering, and she snapped at me, like seriously that's her attitude ?

Sad policies, while there with my two small sisters, we were told our time limit to eat was about over and if we weren't going to order anymore we would have to leave. This was probably less than 30 min from actually placing order. Sad... read more

On July 4, 2022 this location charged my card for food I never received. I ordered through the App and I went to pick the food up and they told they didn't see an order in the system. I showed them the order in my phone and they told me they never got it and wanted to keep running my card. I told them never mind and to cancel the order. The next day the payment was processed anyway. I will never do business with them again. The manager wasn't even watching the workers because if she was she would've seen them smoking weed in the parking lot with their friends. The manager never came to the car to talk to me she just kept sending the cashiers out to the car. This location is full of unprofessional clowns on the night shift. As much money as this company makes there is no way I'm letting this go. My order was $30 but it was my hard earned $30 and I definitely don't have money to just take and give to a billion dollar company. I will be taking further action about this. read more

I can't believe that I'm being a Karen but this McDonald's location is trash. The employees have horrible attitudes, the food never fails to be stale and cole, and MOST OF ALL THE SERVICE IS SLOWW!!!! INSIDE AND DRIVE THRU IS HORRIBLE! read more

Not 24 hours went at 12:08 am 4/26 and there was a Jeep parked in the drive through with lights blocking on in the drive through window (Matts friend) we have a work van and only can go to a few places obviously this isn't one of them ... read more

Rude, not paying attention. Made me repeat my order 4x because she was too busy talking in the background. Then she gave us the wrong total. Then the wrong drink. Then was confused the WHOLE time. We only ordered 1 meal, no special requests. Sprinkle some attitude... Idk... read more

Worst McDonald's, I ordered thru Doordash, the order was incomplete, the burgers had the sticker with no ketchup and guess what? They had ketchup. One of the burguers what with no extra pickles and onions and they had no pickles no onions, my god it's a no brained. Don't waste your time and money it's always the same, something is missing and orders are always wrong. Gave them a 1 star because I can't give a -5 star. read more

Craig coolest and best service I've had in a McDonald's even at 3 AM coming back every time

Went to the drive through at 330 a.m. and they were cash only. What kind of junior league business is that? Just came from the Seffner location and no one responded to take my order at the drive through there. Need to get away from pretentious menu items and get back to what they do best. Following Wendy's failures. No wonder 5 Guys and in-n-out franchises are the places to dine. read more

Kayla needs to get her customer service skills on check, Kayla you won't make it in the big world with your attitude! Cristal in drive thru had to correct your fails because you didn't listen! I base this review about this McDonalds because of you Kayla 1 star! read more

This is a perfectly typical McDonald's. Food, service, and speed are all exactly what you would expect. The restaurant itself is generally clean and well-maintained. The staff is professional on the whole. There is really nothing exceptional about this location to make it stand out among its peers, either for the good or the bad. read more