I walked into this McDonald's today in the best mood. Seriously, it was one of those rare perfect days--sun was out, things were going my way, I'd just finished a great workout, and all I wanted was a simple reward: a Big Mac meal, maybe some nuggets on the side, hot fries, the works. I was genuinely excited and smiling when I got to the counter. Then I met Aaliyah. She was working the front register and from the second I said "Hi, how are you?" her face twisted like I'd personally offended her entire family. I placed my order politely (no special requests, no modifications, literally just a standard #1 with a Coke), and she just stared at me for a solid three seconds like I was speaking another language. Then she snapped, "What size?" in the most annoyed tone imaginable. I answered calmly, still trying to keep things positive. She rolled her eyes--actually rolled them--punched in the order wrong twice, sighed loudly each time like I was the problem, and then when the total came up she practically threw the receipt at me. The final straw was when I asked (very nicely) if they could make sure the fries were fresh because the last time I was here they were cold. She didn't even respond with words. Just stared at me, flipped me off with both hands behind the counter where she clearly thought I couldn't see, then turned around and yelled "ONE!" to the kitchen like I wasn't even standing there. I was stunned. My amazing day? Instantly ruined. I paid, waited in awkward silence, got my food (fries were cold anyway), and left feeling like garbage. I've never had someone go out of their way to be that rude and disrespectful for literally no reason. Aaliyah needs serious retraining on basic customer service--or honestly, just basic human decency. If this is how she treats every customer who dares to order food at her job, I can't imagine how toxic the environment is back there. Zero chance I'll be back to this location while she's working. Ruined what should've been a great meal and a great end to a great day. read more

McDonald's - This is the women - Fast Food Near Me - Batavia, Ohio

So I never go to McDonald and this is exactly why. I ordered a number 6 medium. My fry came out looking like a child's fry. Who and why in the world would yall do this? Explains why I never go to McDonalds read more

McDonald's - Medium fry where? - Fast Food Near Me - Batavia, Ohio

Consistency should be key when making hot mocha coffees! My husband and I love the HOT mocha coffee but always taste different in different locations! This particular location has to do better! We've had better hot mocha's at other locations. read more

Went trough the drive thru there with friends around 11 pm, they were honestly kind of rude. What my issue is they forgot my chicken nuggets in the 5 dollar meal deal, and forgot my friend's small fry. We reminded the lady nicely, to which she was kind of salty about. When handed the fries, she had her palm on top of my friends french fries with no gloves. And proceeded to drop a couple out of the window. Would not recommend this location at all. read more

Yep about the rudest McDonald's I've ever been to. This is the same as the other awful reviews. I waited in spot 3 for my food for 18 minutes. I had to get to the hospital which is next door so I gave up and went inside to see what happened. My food was just sitting on the counter. I asked about it and she said you parked in the wrong spot. Excuse me? There are 3 spots. I guess I'd check spot 1, maybe try spot 2, and if that's not the right car maybe walk 5 more feet to spot 3?? But since there were no cars in spot 1 or spot 2 I'd go directly to three. Seems simple enough. I told her I didn't want cold food and wanted a refund. She told me I was disrespectful. LOL. I said I'm the only car out there why not walk 10 more feet to spot 3? She said they were too busy for that. Oh dear what a pathetic response. We're all busy honey. Well there you go. I can't speak about the food because I never got mine. There was no apology or let me get you a fresh sandwich. It was automatically my fault because I wasn't in the right spot?? Oh dear, then don't just say pull over there and expect anyone to know what that finger wave means. This McDonald's is always slow and rude. But this time I had to comment. It's just too much. read more

McDonald's - Breakfast Menu board - Fast Food Near Me - Batavia, Ohio

I love this location I have worked and been there as a customer!!! The food is delivered quickly!!! The lot is always clean!!!

Food is cold service was fast but it seems like they don't bother to pay attention, it was me and another car, I asked for a bacon egg and cheese bagel with breakfast sauce on the side. They didn't put breakfast sauce on the side or on the bagel. Complete waste of time bc their food is already dryer then drywall. The cheese didn't even melt and I had my heat on full blast this morning, do better or find a different job if yall can't follow simple requests. read more

McDonald's - Bacon Egg Cheese Bagel - Fast Food Near Me - Batavia, Ohio

Super un professional food is always cold and soggy even when u ask for it fresh they still give it to u the same . WOULD NOT RECOMMEND . I've went through the drive thru 2x and went in and my order still was not right or fresh ! !!! Do better mc Donald's !!!!! I wish I could leave 0 stars for this location it is the worst by far !!! read more

I ordered biscuits and gravy and got nothing no refund no nothing. They just charged me 10 dollars for it. When I asked they said they just took it off their and they were wrong. Wont recommend going to. Its a scam if they dont have something they will scam you read more

Five young women working behind the counter. I was one customer at the counter. In ten minutes, despite observing my presence, not one of these women would walk over to acknowledge me. When my wife finally joined my side, a very annoyed and bitter blue-haired thing sauntered over and gave me a sunken-eyed look of, "How dare you not order from the self serve machine." And they want $20 an hour for this. read more

the most horrible mcdonalds i have ever been to drive through is terrible always get skipped in line they dont know how to alternate side when its your turn ,dont know how to use a 2 car speaker order station . i dont care what time of day it is , morning time they need to have a better person on drive through can never get order right or like everyone you get skipped by 2 or 3 cars wish wendys opened at 5 am read more

zero rating if it allows it! never is this location fast. often times pulled forward to get missing or poorly made items. however, today the window staff was very rude and because she handed out the wrong food! which I thought was half my order. all she had to do was say she made a mistake and needed that bag back while I was waiting for the second half of my order that I had to prove to her I paid for. slamming window several times and telling me "lucky you" while slamming the window again once I received what I did order. sorry $20 and a picky kid, I wasn't leaving without his food and what I paid for. I'm sorry you get paid more than a lot of ppl and hate your job that much. take accountability! I tried calling the store as well just to be hung up on twice. again, they could've had the bag back. much easier than being rude. you'd think. read more

This place SUCKS. They're rude, disrespectful, and can't manage to get even the simplest orders right. Not the mention the wait times absolutely terrible. read more

open 24 hours is bogus at this chain. 9/9/2023, I was on my way to work (3:00 am) and had a mobile order which was already paid, NOBODY was there. Not a SOUL. I waited 40 min until I gave up and drove to work starving. If your gonna say your a open 24 hr restaurant, at least commit and have employees.... The lights were still on and everything so I assumed they had someone, but I guess it was vacate. read more

The food was okay and the staff were rude. And they mess up my order and I went back in to get my correct order and they didn't even want to redo my order and they forced me to leave if not they were going to call the cops. read more

Horrible service, trashy customers, low quality, enough said Horrible service, trashy customers, low quality, enough said read more

Pathetic! Are they hiring people that can't read or count? Ordered 2 sandwiches and 2 hash browns for breakfast. Came home with 2 sandwiches, no hash browns! read more

This McDonald's employee Sam decided to make pig noises at a mother and daughter my sister and niece(who is 4) as they ordered at the drive thru. When my sister said something to the manager they thought it was funny! Travis the "manager" did nothing to the 16 year old kid. He said he wasn't allowed to fire him!!! My sister was humiliated, embarrassed, mad and was crying. This is the most horrible thing a human can do to another human ever! read more

Where to begin... stopped here to use the restroom and get some quick beverages (frappes and a bottled water) with great disappointment and frustration. The men's restroom was absolutely disgusting. One stall could not be used due to heaping toilet paper and human waste nearly over flowing the toilet. When my husband brought this to the attention of an employee, the employee said he was aware but the maintenance person wasn't on duty until later. I guess the plan was to leave this for the next guy??? Meanwhile my order was placed and I found myself waiting over 20 minutes for someone to begin making my frappes. This employee muddled his way through working the machine with the minimal support of another co-worker. The frappes were supposed to be caramel; however they were out of drizzle, so we asked for extra chocolate sauce (which we paid for). The frappes had no chocolate sauce and when we said we asked for chocolate instead, the employee put a few swipes of chocolate on top and passed them back to us. The service was terrible, the facilities were filthy, and the product purchased was not worth drinking. read more

Ate at this McDonald's today. The fries were awful hard, cold, stale. The price keeps going up, but not the quality! $9 for chicken sandwich, iced tea, and thrown-away fries. read more

Quick stop to grab a nugget kids meal for my son. 30 minutes wasted in the drive thru that I'll never get back. What good are the "step aside" drive thru spots if you don't use them? Never again! read more

This McDonald's is terrible!!! Avoid at all costs!!! I pulled though the drive thru and waited forever until someone came on to take my order. I was greeted with " what do you want to order." Not a good start. Went to pay and the person at the window said nothing. Pulled forward to get food and waited for several more minutes. I forgot to mention that no one was in the line or parking lot when I pulled in, so I know they were not busy at all. When I was finally handed my food, I of course checked the bag to find that all 3 cheeseburgers were not wrapped and thrown in the bag. I was also missing the 3 fries I ordered. I had to honk my horn to get the employee to turn around so I could tell him my order wasn't complete. He handed me my fries without any apology. I will never go back to this location! read more

Last night, I went through the drive thru to grab a late night snack before I picked up my daughter from work. First of all the girl on the speaker was extremely rude to the driver in front of me. I was in line a total of 20 minutes at midnight! It was so ridiculous of a wait time, they gave me a free meal card for my wait. They are constantly messing up my orders and rude. I try very hard NOT to go there. read more

Oh He to the double hockey stick NO. Im not a huge McDonalds fan nor fast food, but when youve been working on a house project for hours, youre starving, and its the only thing nearby open 24hrs, you go. MULTIPLE times, infact every time ive gone here theres been a problem. Doesnt matter what time of day. I have waited over 20mins in the drive thru on a Sunday night for just a value meal. Three times ive ordered, paid, then been told at the final window they don't have what I just paid for with no offer to refund without an argument, only attempt at forced substitution with no apologies. In addition their ice cream/mcflurry machine is often broken or "being cleaned". This place is always busy, even late at night and they aren't efficient at handling the workload. read more

The drive three has 2 ordering areas. The left moved 4 cars and right did none. When I let the drive threw guy know he was absolutely rude and awful. Then our order was wrong. I know things get busy. But employees must be kind read more

For all the times I've been here, ordering or delivering, these people seem to just hate life. Sad.

Ordered simple meal to go so I could be in and out. It took 15 minutes because they hadn't made fries or nuggets yet that day... during lunch hour. The register lady was nice though. McDonalds across the country have lowered the bar so low that its a horrible experience most every time. read more

Well, it's McDonald's. Do you really need a review for it? Like every other Micky D's it has quick, ready-to-order food at relatively cheap prices. This particular location is relatively clean with friendly staff. The Play Land area is great for the kids. A great place, as far as McDonald's goes. Mahalo, and enjoy. read more

I love going here. I go there and I play in the play area all the time LOL. The food is great, and I know half the staff so that's lit. You should definitely go here if you want cheap food that has great quality. read more

I am amazed this location hasn't been closed. There are nights the staff just decides to close up on their own. There is never a manager around when you call and if you do call they say just give us your name and we will replace your meal but every time some smart ass gets on the phone like the free food is coming out of their pocket. The employees act like they own the place walking in and out cutting in front of customers, the play room is always dirty. I called cooperate like seven times. kids love this place, I wish we had a reason to love it, oh and activity night, my kid can color at home I thought which was my mistake there, the employee in charge of kids night would actually like children. read more

TERRIBLE wait time and service. Would not recommend this McDonald's if you want a timely meal

Great McDonald's located right off of 32 the pop is only 1$ the place is clean and has nice restrooms. The place has friendly staff. The place is convient. The Wi-Fi worked fast and we'll. The place is clean and they always get my order correct. read more

All bad comments are about how slow the drive thru is and it's absolutely true! Every time I come...it takes forever! Terrible.

Extremely slow, waited a half hour for a small order. Employees are bullcrapping with each other in the back constantly

Slow drive thru. Minimum wait time is 20 minutes. They always seem to take the order at the double drive thru for the other person even though you were there before them. Slowwww drive thru. Avoid at all cost. Save your money and health, go elsewhere. read more

As soon as we pulled up to the drive thru window, the woman working was so RUDE. She said "What do you wanna order?" Thats not polite whatsoever. As we pulled up to pay she was sitting down? Not happy with the service. read more

They were short staffed, so they were slower than usual. I knew when we pulled in that it was gonna be a wait. We waited a while to order, and there was a line in front of us, and the lady that was getting the food ready was extremely rude, and when she finally waited on us, she got my order wrong (another staple of this place) within a few minutes, she grabbed her personal belongings and left. I should've used my better judgement and went somewhere else. read more

No frappes or any kind of shakes or ice-cream. Lady said the machine was down. No sorry for the inconvenience or anything. Now I have to drive somewhere else. Middle of the day 4:49PM and 2 machines are down read more

Waited in the drive through line for over 30 minutes just to be asked to park and wait for another 20 minutes because apparently they are waiting for my food. All I ordered was a McChicken... read more

I brought my kids here to play at the play place and 3 days later they got hand foot and mouth disease they need to deep clean the equipment