Absolutely terrible experience at McDonald's. It took over 10 minutes just to place my order, then another 20+ minutes to actually get my food. The service was horrible -- employees seemed unorganized and nobody communicated what was going on. The restaurant wasn't even that busy, so there's really no excuse for the wait. Food was cold by the time I got it too. Definitely one of the worst fast food experiences I've had read more

Friendly staff, quick and efficient service and clean too! First stop driving north from Destin .Tasty vanilla milkshake.

You have the rudest management ever there rude to employees an talk to them like dogs and rude and disrespectful too customers. Laughing at employees when trying to get their meal and ask for a finger at laugh at them that employee waited have their lunch to get a finger print and a manager came from the back too do it. People waiting on food to long by time they get it it's cold. Something needs to be done. Katie is a great manager. Not so great Mrs G, Tiana, Mandi they are very disrespectful read more

Not a latte! Usually the app shows the latte as not available when the machine isn't working. Today I ordered 2 lattes and when I got there they weren't available. This isn't uncommon, the machine is down a LOT. When I asked about this today I was told it was self cleaning and that was the problem. My lattes were replaced with regular coffee (I did have choices, but none were preferable and I wasn't offered a refund.) I won't be back. read more

Stopped here on a Sunday on our way back to Birmingham. It was around noon and the line was wrapped around the building... should've known better. We ordered through the app, paid through the app, and there were no problems there. Food took a while to come out (hence the long line behind us), but otherwise an ok stop. read more

McDonald's - a view of a parking lot from inside a car - Fast Food Near Me - Andalusia, Alabama

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ordered a double cheeseburger with ONE patty off because it was a deal and i just wanted a regular cheeseburger but instead was left with some pickles n shit slapped between a bun. Not only the burgerless burger but i also ordered a drink and didn't get it. king mcdons what da hell. read more

McDonald's - Fast Food Near Me - Andalusia, Alabama

I went inside and only ordered a drink. Cashier said she didn't have any change for the money I gave her & just stood there looking at me. I asked if drive thru might have it or if a manager could get change for her as she continues to just look at me. She finally asked another employee & they got change for her. She didn't give my cup to me so I walked back up & asked her for it since they were right behind her. She asked if it was here or to go & I said she never asked me if it was here or to go when I ordered. She then informed me that I would have to get it from the kitchen staff that were making orders and bringing them up to the counter. I stood there for 10 minutes waiting & finally flagged someone down & asked them for my cup & told them I asked cashier for it & she said I had to get it from them. The employee rolled their eyes & apologized. It took over 20 minutes to walk in, order, get change & get a cup for my drink. This was at the Andalusia, Alabama location. read more

Yuck Terrible Stinks Dual drive thru is a cluster Trash dirty tables and sticky floors. read more

The second best burgers, chicken sandwich, and fish sandwich. But the fries are the best you can get anywhere.

They just don't try to make your order correctly and hot. Rude customer service - o one cares if you get the right food

Don't recommend! My wife and I stopped by this McDonald's for some breakfast and the employees continued to mishear what we had ordered. My wife wanted a large caramel frappe and so that is what she ordered. When we got our food we received a medium caramel macchiato. We initially assumed we had just messed up our order so we fixed it by just ordering the large caramel frappe again. When we tried to order this the employee inside was being rude about the price difference between the drinks. We were not attempting to cause an issue and just tried to buy the drink we wanted initially. She didn't seem to want to put the order in for us and was yelling at her fellow employee "they didn't want that drink!". This just seemed extremely unprofessional to us. The employees then gave us a medium mocha frappe. When the male employee brought us the new drink we were confused and he proceeded to talk to us like we were stupid since we tried to explain that it was not what we ordered. We ended up just giving up and leaving. Never coming here again. read more

My girlfriend and I was looking for something to eat on the way to Florida, I mean we were STARVING. Found this McDonald's and it was packed - probably because it was the only fast food joint within 20 miles of anything lol All I have to say is the line moved very fast! Order was correct and customer service was top notch! What we really enjoyed was the fact we didn't feel all greasy after eating it! Oh! And the iced coffee and frappes were awesome!! read more

Began our road trip by stopping here for breakfast and was pleased by how quickly we received our food. The order was correct and the staff was friendly. An all around great experience! read more

I had an awesome experience at this McDonald's. They served me breakfast even though i was 10 minutes late and for that i am so thankful. When you think abt McDonald's bfast u just need it and they pulled through. Shoutout! read more

Fastest food I've found, ever. The food is McDonalds food, but this was truly fast food.

I do not eat at this McDonald's, Horrible foods and service. I will go all the way across town to eat at burger king

the bathrooms definitely need a clean up. Won't be stopping here again.Service was very good though

Went there with my daughter to chat and eat ice cream. It's very clean very friendly wait times a little slow sometimes but other than that it's great. read more

This is the worse place I ever visited the costumer service is terrible but I can see why when I witnessed the manager assaulting employees the verbal profanity they used tword employees and discrimination tword them when a mistake in orders were made an the manager I spoke with amber about my order mistake yes they remade an corrected my order but this manager was rude ignorant an smart mouthed me an when the order was complete threw the bag of food at me almost dumping the food out when it landed on the floor read more

As most people do, we stopped at many a McDonald's on our road trip for bathroom breaks etc. This place was by far the best one. The food was piping hot just cooked and fresh. The facility was clean. The staff was friendly but also understood the meaning of fast food. It was a great experience which is not usual at McDonalds. read more

McDonald's - a mcdonald's logo on a red background - Fast Food Near Me - Andalusia, Alabama

My wife and I stopped for restroom break and to purchase water. Only 3 hours later did my wife realize she had left her iPhone in the restroom. We presumed the phone was lost. Imagine our surprise when a manger called and said they were shipping us her phone. There are still honest people in the world. read more

Well this McDonald's is missing the mark. Both our Quarter Pound sandwich were very salty and were impossible to eat. We don't have salt restrictions but why salt your sandwich?! Not good for anyone . Traveling thru. Next time we will avoid. read more

I know this is a touristy McDonald's but seriously they need to CLEAN the bathrooms! Double gross and the smell! Makes you wonder about the cleanliness of the kitchen if the bathrooms look like that! read more

I called about 6 times to speak to a manager because the service I received about 20 minutes AFTER they were supposed to open was absolutely unacceptable and I could never get anyone on the phone. By the time I did get someone they threatened to call the police on me for continuously calling. I have never had such a terrible experience at a McDonald's. I would give them zero stars if I could. read more

Awful service, dirty inside, staff standing around complaining. Waited forever to get food from the drive through. Just find another place to eat. read more

This store is in complete disarray. Keep driving and hit another one. They have so many orders backed up. And it's clear the team don't get along and are all blaming each other! read more

I have had the worst service every time I go to McDonald's. I'm either waiting an hour for my food, missing something, or have disgustingly cold food. Not to mention I've gotten a chicken biscuit for breakfast on my way to school and couldn't even eat it because the chicken wasn't fully cooked as well as the biscuit. I am highly disappointed in the store and the staff. read more

I wish I could give negative stars on this McDonald's breakfast crew. WORST McDonalds on the planet. Don't ever go here for Breakfast. They routinely het your order wrong. They never feel the almost $5 mocha cups full. They rarely ever get you in line properly at the drive-thru they will let other cars go through before you. They are rude. The last thing in the world do you need before you're going to work is to be held up in line because of their inadequateness. read more

The customer service here was horrible! I was very disappointed with the service and the lack of engagement from the Manager. He had a location full of customers and he decided to have a seat and enjoy his breakfast. read more

Stop there last two Sundays between 2 pm and 3 pm the dining area was trash everywhere overflowing trash containers,no ketchup in either pump and the employees were so loud it sounded like a party! But no one had time to clean! I have to guess there is no management that works on Sundays!! My husband ask for cups so we could get a drink, the employee told another employee to do it, as she was doing nothing so I finally committed that "I guess you have to wait as your just a customer" then she finally got him a cup. They wouldn't want to stop hanging out. What a bunch of lazy people and they think this type of people should earn $15an hour, what a joke. read more

As others have said, a reliable restroom stop. If you're going to or from Florida via I-65 through Georgiana and down through Florala, this is a good pit stop in a nicely civilized part of the state. Sometimes there is a bathroom or food line, but it's not too bad. The hash browns area always piping hot :) read more

It's disgusting, always in a mess. Orders always seem to have minimal effort. Employees never seem to be happy to be at work, rude. Almost always have to wait for an order regardless of how many people are there. Can always tell the food is old. read more

Two stops by here for dinner and a breakfast shift. Both times it took just over 15 minutes to the food we ordered. If you order a meal and get a fountain drink and someone else gets a large sweet tea they'll put the tea on the meal ticket so they can charge you full price for the fountain drink. Terrible service. Really crowded because of the location. read more

Great food and prices. Clean, but sometimes a little busy. Love to take my baby grandson here to eat .

My family came through Andalusia late near the end of our road trip. We decided to take turns going to the bathroom. The manager decided after giving me a nasty look to lock the doors while I was still in the restroom. I didn't think to leave the restaurant door open after I freaked out, finding that the door was locked. I want to emphasize that she looked at me, SHE KNEW I WAS THERE! Of course every other place in Andalusia was closed. So the rest of my family did not get to go to the restroom for hours. The kicker is it wasn't even closing yet. They still had eight minutes, so she just did it to be nasty. We were thinking about going through the drivethru and ordering something before we got back on the road, but after the rude display from the night manager, we obviously did not purchase anything. We gave money to the McDonalds corporation multiple times on our trip. I will rethink this going forward, considering that they hire rude, nasty managers that are more concerned about their smoke breaks than actually helping their customers. read more