The quality was McD usual, but the service is terrible. It wasn't very busy and the employees were scrambling to keep up. It took way too long for one person to place an order, and they were out of everything. A lady stood at the counter waiting to be acknowledged for 5 minutes or so. Everyone kept ignoring her, including 2 managers. Finally the overworked cashier stepped in to help. Also, no napkins or utensils were included with our order (which had oatmeal, so we needed a spoon). And there was no milk in our Happy Meal. read more

Honestly the customer service is terrible here, We couldn't see our order on the screen and when we asked for the total, she didn't say anything. We ordered extra sauce in one of our items and didn't receive it. If anything it was dry. We had asked for 2 iced coffees and only received one bc of the miscommunication at the speaker. We got a big breakfast and received no syrup. If you can skip this McDonalds please do, it is not worth the hassle that this place provides on a daily basis even thought it is the only McDonald's in Alvarado. GET IT TOGETHER !!! read more

This place is slow the Manager is rude! Tells us to order our own food she didn't have time to take our order! Got our food the fish was dry, fry's were brown not because they were burnt but from being tied in old oil! Air was out in play area was told been out for a while! Recommend going somewhere else! read more

Can you please explain to me why it took 20 minutes for a quarter pounder w/ cheese no pickle no onion. Nothing else on my order. Just a burger. I fired Whataburger for similar reasons. After I drove 7 minutes to get home, the burger was not even warm. I'm not saying it wasn't hot. I'm saying that it wasn't even warm. I thank everyone who is reading this for giving me time to rant. McDonald's you've had 70 years to get it right. Fix it. read more

bugs in my food. disgusting and i threw up afterwards. maybe check the food before you serve it to strangers read more

McDonald's - i found a mosquito in my 10 pc. Chicken McNuggets i'm so mad. - Fast Food Near Me - Alvarado, Texas

the food is usually good when they have it.... the last few times ive gone they are only serving a couple menu items so i just go to the whataburger across the street read more

This McDonald's is so terrible and so slow. And food is not good. Our fries were so brown from dirty grease no telling when it was changed out. Just keep going don't stop at this McDonald's. This place should be shut down. I would not even give this place 1 star but I had to in order to write a review. read more

Today, I placed an order ahead for BREAKFAST at 10:20 before they stopped serving breakfast, I got caught in traffic and a lady in front of me at the speaker was taking forever to order, so I ended up getting checking in at 10:33, but when I got to the window there was no knowledge of my order at all, which I was confused cause I had paid, ordered and everything, I was told I couldn't get my already ordered order because I came after breakfast! My boyfriend went in there asking to call corporate when they refused us a exchange for lunch, and the manager and employee named Lyric laughed in his face and said "I'm so scared". This McDonald's is unprofessional, disgusting, and overall outrageous for the quality of food they're handing out. Multiple problems at this restaurant before. This place needs whole new staff. read more

All the tables were dirty and there Was a manager sitting and an employee. They were very rude and the food is okay it's not something to cry home about. And the ambiance was bad dirty tables, workers sitting instead of cleaning. Wont come back read more

Dont think you are going to be able to talk to a HUMAN to order. Nope... They will straight up ignore you until you use the PITA ordering board. Idiots are too dense to realize that is putting them out of a job. read more

Very disappointing. Ordered a Big Mac, no lettuce. The sandwich had no sauce, 1 pickle, very dried minced onions, rubbery bun and 2 of the saddest little dried out patties, one with a slice of cheese, that I have ever witnessed. Since we are no longer in the vicinity of the restaurant, I could not go in to get a replacement or refund. This order was placed just as the lunch menu was posted, no reason for the quality of this burger other than a lack of care for good customer service. Will remove this location from my choices of restaurants in Alvarado. read more

Nope. Just nope. Cashier lady looked unkept. Customer in front of me was denied milkshakes and had to wait a long time for her food let alone for a reimbursement for the lack of milkshakes. Overall facial expression of the other employees within view was not hopeful. Morale looked low. Not wanting food from this establishment. Not with that negative vibe. read more

Wow! Worst McDonald's experience ever!! Just moved to Alvarado and will not be going back. Greeting entering the door was "You must use the kiosk, manager's orders" hollered at me. Good morning would have been better. (The restaurant was empty, so should have been a clue.) I assume the employee didn't notice the wrapping from my surgery on my hand. Probably unaware of ADA requirements to assist customers. Braved infection from touching screen. Unable to get cheese removed from egg mcmuffins on kiosk then had to deal with person at counter being put out taking my cash. First time to ever have staff group together look at me and roll their eyes. I assume the owner's are pressuring the manager to remove customer service preparing for automation systems. Besides, this is on an I-35 and major highway. They are focused on drive through. Close the dining area and save the constant complaints going back years. read more

I will not eat here. My grand-girls wanted to eat here. So that's why I'm here. No customers service whatsoever. There's a gentleman that's spraying and cleaning the table his family is going to sit at. Completely disorganized place of business. Sad. read more

if I could give a 0 I would the way the manager Gieze handled my situation was poor handled the guy from the drive through forgot to add two frappes when i specifically said two so when I go to pickup my order at the second window they refused to add another frappe which I was willing to pay for. the manager told me I had to go around again through the drive through to order that one frappe which Is ridiculous I even asked if he could add the order to one of the front registers which no one was at the lobby he said no that I had to go around again! No thank you won't be going back to that McDonalds! read more

Workers just stand up front talking. Took us going up to the register and asking where our shamrock shake was for them to tell us the machine was broken. read more

Worst service I've ever seen in my life Jesus Christ Had nothing on the menu that we where ordering them told us breakfast ends at 10:30 when it was 10:27 read more

1.5 stars for a McDonalds is pretty much unprecedented. After entering this one I understand why. No one would take our order. Eventually we were told if we wanted something to use the kiosk. I told them to stick your kiosk where the sun don't shine. read more

My husband's iced coffee had a fly in it so we sent it back, then they gave him the wrong kind so we sent it back again, third time there was another fly in it so once again we sent it back, and the fourth time they didn't put any sweetener. The employees were mad that we kept sending it back but I mean I sure hope they wouldn't drink a drink with a fly in it. Worst mcdonald's service we've ever had. read more

Do you ever go back to a place after a bad experience and think "Maybe it was just a bad day." And then you regret that decision? That's McDonald's in Alvarado. It's one bad experience after another. You take the convenience out of convenience when you can't count the total items in the bag or get the order for something plain correctly. Sigh And this is what people want to be paid $15 an hour for? Mediocre would be an improvement. read more

The big mac's here are smaller than other McDonald's I've been at and they're milk shake machine never seems to work but it's still a good place for the dollar menu read more

Horrible Service - Went to the counter to place my order and was told in a very rude tone to use the kiosk. Right after, another customer comes in and his order was taken at the counter. Restrooms are very filthy. read more

This is the WORST McDonald's I have ever been to. The person answered the drive thru window intercom was rude and unhelpful. Also claimed the ice cream machine is down. Why is this an issue? As a business owner you should make sure you're store is fully operational, and properly staffed with people who want to be doing their job. read more

Worst McDonalds EVER! Just go somewhere else this place is a joke. Took 40 minutes to get my food. Two customers in front of me cancelled their order because they were waiting so long. Nonexistent customer service. read more

Such a sad restaurant. Stopped here for breakfast on a Sunday morning. Keep in mind, I have two kids who work/worked for McD's, one was a manager, so we know how things are supposed to operate. Order taker had a good voice, but was lacking any kind of pleasant attitude, no "good morning", no "thank you", kind of dead. After ordering, there was just silence. We asked if she heard us and she said "yeah.". We pulled forward on our own. She must hate her job. At the first window, another employee tried to confirm our order and kept mumbling. We're still not sure what he said except the words "cinnamon rolls". At the pickup window, the third employee didn't seem to be thrilled to be there either, wearing her (optional) mask on her chin, not covering her nose or mouth. If you want to wear a mask, wear it or don't. We checked the receipt, and everything was correct. We should have checked the bag...we were shorted one item. We were heading to Denton, and couldn't take the time to go back, so I called the store to see if I could get the missing item later. Surprise! No one would answer the phone. There was only one other car in line, so it wasn't like they were busy!! I gave them two stars instead of just one, because the food was fast, fresh and tasty, but this McDonald's could be SO MUCH better if anyone cared. read more

Stopped with my 3 kids after church. They have ordering kiosks, awesome playpen, and apparently still do BDay parties.

There is nothing good to say about this establishment. I'm all for supporting local business but this one can't get orders right, 45 minute wait times in drive thru to receive ice cold food. there is no leadership or accountability at this establishmen. as a member of this community I can say that this place no longer deserves our community support. read more

I've never had a bad experience at this McDonald's, the employees are always friendly (like the kind of friendly you would expect from people working at Chick-fil-A!) and I always go through the drive through line very quickly! Food is hot and always satisfies my craving so I have zero complaints and I've been to this location over a dozen times now! read more

Honestly I hate that I even still try to give this forsaken McDonald's a chance, but the one in Midlothian was closed at 10 on a Saturday(?) And I really wanted some McDonald's. I did an app order, which was already a pain since McDonald's app is the literal worst fast food app ever created. We tried to be penitent, I've worked fast food a lot and the people in front of us ordered 40 spicy mcchickens, so I get it. But it literally took nearly an hour for our food. Now I don't mind a wait, especially if it means good food. However every burger was thrown together haphazardly, with sauce all over the inside and outside of the wrapper. Nothing had the usual label on it, there were onions stuck to the top of every burger even when the burger didn't have onions on it. My fries were not fresh, not really cold, but most definitely not warm either. Unsalted as well, so that was a let down. They did throw in an extra burger we didn't order, I'm sure it was an accident, but we didn't eat it because the patty was literally burnt so bad. Then to top it off we ordered Buffalo and ranch with our food, double checked before we left and it wasn't in there, so we asked to get some and the man in the window said "if you ordered it then it's in the bag" with complete disregard that it wasn't even in the bag. Like dude I just sat here for an hour, give me the freakin sauce so I can go home and eat. Just really disappointed, I know it's a smaller town, and there aren't many other options. But I've been to McDonald's that were 10x busier in Arlington and always get food that's better than this. Ridiculous that my mcchicken was sloppier than a sloppy Joe. read more

Garbage. I understand that we need to be tolerant of others these days, but this is not the first time I've been disappointed at this McDonald's. However, it is the last. I consistently get sub par food there. Kept us waiting for about 25 minutes as they took our order for a walk around the parking lot before we got it. Of course by then everything was ice cold. Don't waste your time and money at this one on Henderson street in Cleburne, Texas. Terrible food and they could care less. Goodbye McDonald's. NEVER AGAIN! read more

I did a curbside pick up with the mobile app. I got there could barely get around because there was a line going out onto the highway. well, I finally get around and I put that I'm there a kid had came up and told me that they were out of lemonade and asked me if I wanted something else so I told him sprite. Well, I proceeded to sit in my vehicle for another 30 minutes, so I got out of my vehicle went inside and I was nice the first time he told me that he was working on my order I was like OK that's fine so then I go sit back in my vehicle and I proceeded to wait another 15 minutes and so I got out again and I stood there for about 10 minutes before he even acknowledged me and he asked me what I had and for me to pull it up which at the time I didn't know that I could pull it back up so I was like I don't have it anymore. I've been waiting for over an hour because at that point, I had been waiting over an hour then you have people standing at the register and the manager tried to make it look like she was working, but she kept stopping and going to talk to her family that was there. My nuggets were undercooked and I'm pretty sure they were old. Just all around a terrible McDonald's which I mean I don't expect to get a five-star restaurant when I come here but the service is terrible. The people have attitudes and they all expect you to wait for over an hour to get your food. read more

The best mcdonalds ive ever been too the most best pattys and chicken nuggets i love it !!!!!

Why in the world is it cash only, after 10pm? Why in world is it only nuggets and fries, after 10pm?

Worst experience ever! Have to say my order multiple times and she still got it wrong. Going up to pay said they had no drpepper only cola, sprite, and water so I ordered cola. Get to the next window and then they say no cola so I just got water and then pulled up to wait for our order. After 30 minutes of waiting she came out with half our order. While I was trying to tell her we were missing food she just was texting on her phone not even paying attention to me. She said they were out of the chicken sandwiches (I ordered 2) so I asked for 4 dollar menu sandwiches. She then started arguing about us not having enough money to pay for the dollar menu sandwiches even though the food we already payed for was $4 a piece the dollar menu would have evened out. Horrible horrible experience will not be going there ever again. read more

Horrible. I am on a long car trip and stopped here for breakfast and the line was horrible and the employees were slow and rude. They wouldn't sell me a water. Ran out of salsa. And completely messed up the order. And the worst part of the whole thing. They forgot the hash browns. That's the only reason you go to McDs. This place is just EW don't stop. read more

Food is always bad. Service is worse and the manager is the worst. Also expect to wait 30 min plus in the drive thru. Go to the Burleson location, 10 times better read more

We needed a quick breakfast before heading to the lake with the family and it was as busy as any other time... They took about didn't take too long to give us out breakfast, but the people making coffees did not seem to know what they're doing. They had a group of 5 people waiting, showing their receipts to them to make the coffee. Over all it took us a little over 30 minutes to get out read more

Didn't have soft drinks! Did have very fresh hashbrowns though!! Coffee was great also.

I have been fishing lake Alvarado for the last 6 weeks and have been getting my breakfast there every weekend morning. This morning(9/12/20) at 5:45a I get there and the woman starts taking my order as normal only break in the middle of it to say I have a trailer on my truck. To be fair she was right. An 8 foot long trailer, not some big contractor trailer which I'm sure was the intent of their little sign. She then said I had to come inside. I asked why it was alright for the last 6 weeks. Then she said she can't help me and shut the speaker off. That's it conversation was over. So needless to say we were done there and went across the street to Whataburger to get my breakfast and they weren't offended in the least with my tiny little trailer. read more

So as McDonalds go this one is awesome. The playplace is the best one I've been at and we've been to a lot! Only issue I had was there aren't any changing tables!!! But if you're driving through this is a good place to stop at with the kiddos read more