This is the second worst McDonalds we have been to (The first was at the border crossing outside San Diego). We went to this McDonalds twice. The first time, we placed an online order and went in to pick it up. No one comes for several minutes, even though there were several people in the queue behind me. When they finally came to the register, I positioned my phone, but nothing happened. The clerk went to another employee and after some fiddling with the register (and the machine near the food which prints out orders), discovered that the system was down. We were told 5 minutes. Then, a manager came and we heard him say the store was closed for 20 minutes - apparently the computer was down. That estimate was apparently a guess, because other responses were 5-10 minutes, 20 minutes, maybe an hour! In the meantime, my order is in limbo - placed online, but they are not giving out any food. We left as did others in a similar situation behind me (it did not hit my credit card - it is apparently not charged until the order is complete).
The second time, we had difficulty with our online order again though free fries was processed, and we ordered the balance of our food the traditional way, welling the clerk what we wanted, The clerk was not system savvy and could not help us with another order which went into limbo (thus the manual order). Again, there was a wait since everyone was concerned with drive thru orders ignoring walk-ins, We ate in - the tables were clear but dirty - they don't bother to wipe the tables. We noticed that two of the menu monitors were not working (one appeared to be damaged). The food trays were dirty. The TV's in the dining area displayed a message that the tuner box was not on. The men's restroom's urinal was not in service.
This is the only McDonalds in town, and there is very limited fast food competition, but the owners need to put a little investment into maintenance and fixing things, and training. This McDonalds would have difficulty surviving in a more competitive environment. read more