Customer billing is still a real issue with this place. It is mind boggling. Usually our bills…read moreare $20.00 -$30.00. We get seen, we know a bill will come. In the event we go in for a follow up they demand payment & you have not even gotten the paper statement yet. It is so bizarre. I went into the BL Clinic approx a month ago to make an appointment with my doctor. First, I was told that he was out of office until end of September. Ok, no worries, can I see one of his associates that is covering his patients? Then she tells me they have no staff available until end of October. I am sorry no staff. Ot was eerily quiet. There were no staff walking around the halls. I never saw a single patient. No other explanation was available. The walk in clinic downstairs is the only option. It took 3 hours to be seen. There was ONE provider and they were turning people away. Something is going on & it would be nice if someone would tell us what! Did everyone quit. Is this about the mandates? The endless masks? What is happening??

Amazing experience. I love my doctor Cristina. She is the best. One of the best doctors I meet…read more Thank you

State of the art facility…read more Inviting ambiance. Quick room placement. Fast check in. Pompous receptionists 2nd floor Pharmacy overcharges for Co-Pays and doesn't seem bothered by this when called out on it. Doctor neglected to call in my meds twice when I visited... I've only been twice... It is still a facility I would recommend, they are still getting adjusted to their new digs. Convient parking and I like the emergency boxes in the parking lot. Easily accessible access to the parking lot... Takes most insurance... Will call in prescriptions to your favorite pharmacy Easy to get ahold of, fast appointments, In house lab and X-Ray for convenience...

Waiting 32 + minutes on hold (so far) for someone (anyone) to answer the phone to confirm an…read moreappointment time. Not able to use My Chart yet for a new patient. Hire some people to answer the damn phone!!

I loved her comprehensive medical knowledge- and direct feedback…read more My health and well being were very important to her and her PA. I always got a response to my texts - I never felt under or over medicated.

Dr. Garner was my mom's doctor for years when I was a teenager. Later, she became my Dr. & has even…read moreseen my own daughter's for medical care. I followed her from Federal Way, to Puyallup, to Bonney Lake. I would even travel further if I needed to. She is amazing. She takes the time to listen and truly cares about me. I know, currently, she has taken a leave from Fransiscan, and I know her patient's are missing her. I am! The only thing that could get between her patient's & her care, would be an ethical reason that she didn't agree with. Dr. Garner & I share a love for God. We never voiced this to each other but I knew it. If patient care or " standard of care" practices made her question the quality of care, Dr. Garner would stand up for herself & her patients. I have researched the 4 years, regarding the pandemic practices by our gov. & health agencies, and am shocked by what I have found. This isn't easily available info., and not on mainstream media sources. But it's from the gov. or agencies directly through FOIA papers. Dr. Garner may also have personal family issues to focus on. I wish her the best and hope to see her again. Her history as a dr. is beyond stellar in my book! I hope if she is standing on principle with Fransiscan, she stands her ground. People will find care elsewhere. Too many cower to corporations. I admire this, if it is the case. You're a hero!

I've always had very good experience here! The front desk person is super kind and sweet. When she…read moredoesn't know an answer, she'll pop right in the back and ask and come back promptly. My doctor and my nurse has always treated me with respect and always tried to make things easy for me, such as, getting me referrals for a specialist. I use their app, and when I send a message regarding a question, my nurse is super quick and timely in her response. In person, they're kind and they make me feel comfortable when talking to them about my general health check-up or other issues that I have encountered.

I have been going to this clinic for about 20 years, with Dr Ramachandran for most of that time,…read morethen P.A. Cheryl Lewis. I have always gotten top notch care for a number of medical situations. Plus the front desk lady, Cindy, is wonderful.

I've been going to this location for YEARS and absolutely love Dr. Cynthia Garner. I am very sad…read moreshe has retired. However, my review is not about her it's about a representative who left me a voice message on Friday 2/14/25 about my upcoming appointment and needing to reschedule. Someone by the name of Alex called, did not say who he was with. Said they need to reschedule because I have not been seen in years (that's a lie, I was last seen in April of 2024 at that location), that my appointment needed to be a NEW patient. Funny, when I called to make said apt 3 months ago I clearly stated that my dr retired and I needed to establish new care from a new doctor. I am about 90% sure that this was the same person who took the apt so he screwed up. He did not leave a call back number. Instead he left the message then called my emergency contact during business hours and told them they needed to get me on the phone. A reschedule apt is NOT a reason to call your emergency contact. Now I have to wait another 4 months to be seen by another doctor because ALEX could not do his job!

Reviews for this urgent care is totally outdated…read more Staff and MD are super nice!!! I have to bring my mom here today due to headache and she needs a new prescription for her hypertension meds. The covid protocol are pretty straightforward and the wait time is acceptable. It's urgent care ~~~ not emergency so of course you gotta wait. They tell you about the timeline in the beginning so if you are in a hurry and thinks your situation/love one is life threatening then go to ED. Long story short, I was impressed with their service!!!

Never had a good experience. They also NEVER send the referrals! After the third time with strep…read morethey gave us a referral for an ENT, took me three months to get them to send the referral to the clinic. The doctors are not compassionate or caring.