The shop is dated and cluttered, however, I was happy with the work they did on my two pairs of…read moreboots. I would use them again. It's a disappearing trade so I hope they will still be around.

I took two pairs of brand new boots in to have speed hooks installed where the top three pairs of…read moreeyelets were. I was very pleased with the job that they did on them! This kind of shoe repair shops are rapidly disappearing in our country. We once had two shoe repair shops in Oak Ridge, but the last one closed their doors over 10 years ago. I recommend Custom Shoe Rebuilders for your next shoe repair job!

The best in boot and shoe restoration! Highly recommended for all your footwear repairs.read more

I had black leather boots that I have lived forever! They are so comfortable and well broken in. I…read moreneeded new soles and I went to Blairsville shoe repair. They did a great job re-soling my boots! Now I have a few more years left in them.

one of very few old-world cobblers left. I'd trust him to…read morefix any leather garment! Friendly, competent service.

I really enjoyed my first visit to City Shoe Shop in Maryville (Jan 2023). There I met the third…read moregeneration owner Jim and found we had much in common. I brought Jim a pair of sneakers made by SAS (San Antonio Shoemakers) with a broken eyelet. SAS provided me the new eyelet set and Jim did a wonderful job of installing the new eyelet. It's worth a bit more to buy American and well worth $11.00 for Jim's service. Thanks Jim, they are like new!

Took in a pair of Tony Lama boots that were my favorites he put new soles on them and they were…read morelike brand new again. Took in a couple other things that he repaired and done an excellent job. But most importantly he rebuilt my buck knife leather case that was given to me by my late son and it means the world to me but it had seen its better days. He done an incredible job. Anything leather needs to be brought to him for repair !!

Well, the young man left town, took my deposit, but did leave my shoes unrepaired. I understand the…read moreoriginal owner is retrieving the equipment. I think The Old Soft Shoe has done its final dance.

As the only shoe and boot repair shop in Chattanooga, Buddy's offers a valuable service to this…read morecommunity. The quality of the work is always impeccable, and the family who runs the store are friendly, genuine people. Turnaround times for items is several weeks but that's just the way it is with one shop handling all this work for the entire area. I don't mention the turnaround time as a criticism just stating the schedule so people will be prepared. Give those old shoes or boots new life at Buddy's!

Above and beyond quality workmanship.. EXCELLENT!! Always the best service!!!…read more Friendly and knowledgeable staff.. Highly recommend no matter how long I need to wait for my shoes... this is my go to shoe repair shop!!

Rena Lawson and staff very friendly do help you in any way does the foot test would recommend…read more them to go try them out they are awesome

It took some time to get the fit right, trying on several pairs of boots in different sizes. I…read morefinally settled on a 10, which felt great even though it was two sizes smaller than what I wear in other brands. I wore my new boots out of the store, and within 50 yards I realized I might have gone just a bit too far on the down-sizing. I could feel my toe just touching the front of the shoe. Mike was great about exchanging for a half-size up. Very happy with the store and the boots.

Excellent work and speed of return. I take all my shoes there usually for cleaning sometimes…read moreresoling.

I have been taking all of my Chanel, Gucci, etc shoes and handbags and belts to this vendor. At…read morefirst, he was a kind and attentive store owner. He did excellent work at a fair price. Something has changed and now he gets frustrated REALLY easy and has to be told instructions over and over and over again. He has had some of my items for a while now, and each time I come back either something isn't complete or has to be redone and I have to repeat the exact same instructions from the previous visit. I understand why some items have taken a while, but I know that he is not working on my other items in the meantime because he is "too busy". He is now openly expressing his frustrations with me when it is he who doesn't understand and doesn't write down or remember the instructions. And when giving the instructions I don't feel confident he understands them. While there is a language barrier, it isn't that. He doesn't like to "hear" what you are saying when he is frustrated. Which is almost every time I come to check on my items. I watch other people come into the store while I am there and he treats them like they are royalty. I feel like since I am a returning customer, who brings a lot of high end business to him, he should treat me the same or better! I have a lot more purchases that I was going to bring to him. I will not do this now. I will ONLY bring new items to him if I can't make it to Atlanta due to his customer service. Make sure he gives you a timeframe of when the items can expect to be completed and that he writes everything down and you should be fine, I hope. I will edit this review if his attitude changes.

Took a minute but we finally figured out how to resew my belt. I'll take them another when I find…read morethe material.

He was very helpful with my issue. I'm proud I stopped by his office...!!! I wove Bach for Mr…read more Smalley to fix my Shoes.

Moved up here from 30A and needed to get some work done. They did fantastic work on my Tecovas,…read morewill be using them again and again!

BEWARE!! Both he and his wife are thieves who take advantage of their customers. She charged me $45…read moreto repair the straps of these sandals. When I came to pick them up, they weren't done so he put black shoe polish on the straps and handed them back. It took less than 5 minutes, and they still look awful. GO ANYWHERE BUT HERE.