If I could give more stars, I would! The staff is wonderful and extremely welcoming!! Mrs…read more Al-Rasheed Manuela is the BEST dentist I've ever been to!! She's gave me reason to smile again!! 100% Recommend!

She is absolutely AMAZING!!! I highly recommend her to ANYONE who has dental anxiety, she explains…read moreeverything as she's doing it. She's gentle kind and understanding, she talks and listens to you as a person not just in and out. I will recommend her over and over again to anyone!

I have always had a fantastic experience when visiting Chestnut Hill Dental in Mt. Pleasant. The…read moreStaff is professional and pleasant when asking questions and making appointments. My wife broke a tooth and while other dental offices didn't seem to think it was an emergency, Chestnut Hills scheduled an appointment for two days after she called and then was able to get her in the next day because of a cancellation. Always a good experience.

I gave 1 star , I really wanted to give no stars, but i didn't want anyone to think i forgot to…read morerank them. I have been a patient for 10 plus years with Dr Butler. He moved with Chestnut Hill of Mt. Pleasant PA and I followed him there. I regularly have my teeth cleaned and checked twice a year and had a bridge replaced by Dr. Butler. I woke up this morning with a broken tooth and in pain and called to see if the dentist could see me. I was told the earliest would be the first of March. I reminded the receptionist that I was a client and in pain, and I feared it may get infected, but her answer was sorry nothing until March. She then proceeded to give me a name of another dentist office that might be able to help me. How insulting. It is apparent that loyalty and pain mean nothing to the office. I feel they could have at least had the dentist see me or try to shuffle appointments around to help a patient in need. Needless to say, I will be shopping for a new dentist's office.

Dental assistants were very friendly. The dentist really stretches out your mouth though even when…read morejust checking the dental assistant's work. I also prefer dental offices where they let you know which procedures are covered by insurance ahead of time so there are no surprise bills later.

From the owner: Dr. Thompson has been practicing dentistry in the Mt. Pleasant area for over 10 years and focuses…read moreon providing you and your family the best dental care.From routine dental exams, dental X-rays, dental cleanings, filling cavities, and minor dental surgery to more advanced procedures such as teeth whitening, dental implants, crowns, and other cosmetic and restorative dental procedures

So I've never had a problem with my appointments being scheduled and the office staff has always…read morebeen nice. My problem is with the dentist. I'm scheduled to have my teeth extracted in a few weeks and this dentist has me dreading it. When I first went in about 6 months ago for the consultation; In an effort to manage my expectations and make sure I had realistic ideas about the whole thing, she talked about dentures in a way that was totally discouraging. In fact she absolutely left me terrified. I ran for my life and didnt go back until I absolutely had to. Then she tells me if I want to have them extracted under anesthesia I would have to go to an oral surgeon and they wouldnt make the dentures for me then because too many people never came back and left them on the hook for the cost of the dentures. So I will have to tough it out for an hour and 20 mins and hope I can hold my jaw open that long. I highly doubt Ill be able to. They don't do soft relines until six months so as your jaw bone shrinks during the first 6 months, having loose dentures is something she won't fix. And when they do finally do them you have to go without teeth for 3 or 4 weeks. It's all bullshit. She needs to work on her bed side manners. I understand setting realistic expectations but you shouldn't scare the shit out of the patient and make a scary thing that much worse. You should be warm and encouraging and reassuring. The insurance already paid for them to do my dentures so Ive got no choice but I think im going to look for a new dentist after that.

The office staff is awful and rude. We had a billing issue, I called to sort it out, was given…read moreinformation that was incorrect and although I have a working knowledge of these types of things, my concerns were dismissed and I was spoken to like a child. I wrote a very professional, detailed letter and addressed it to the dentist directly and requested a call. I got no response and it's been weeks. It doesn't matter how good a provider is if their staff is rude and off putting. I do not recommend.

After hearing good things about Fay West dental, I made an appointment for a cleaning and…read moreexamination. I was forced to find a new dentist after my health insurance company refused to cover my former dentist. I had my first appointment about three years ago and I've been going back every six months since. I found a very friendly group of people there they make it easy to make an appointment and when you have an appointment time you get seen at that time no long wait. The office staff are very friendly and helpful and try to make your schedule fit into their availability. The dentists and dental hygienists are very gentle and, I never felt rushed if I need a break they give me all the time I need. Fay West is a complete dental practice and they have an in-house dental lab .If you're in the market for a dentist I believe you can't do better than Fay West.

Had to get dentures they are amazing had so many compliments they look so real and the staff was so…read morehelpful and friendly

I would give zero stars if I could, and I also specifically downloaded this app just so I could let…read moreothers know what a joke this practice is as a whole. The fancy office with all of its cute bells and whistles should have been a huge red flag that they're focused more on appearances and generating income than performing care. To start, they felt it necessary to call 5 times within a one hour time span the day prior to our appointment to let us know about a copay for the services they would be performing. Problem though - they had never examined my daughter (this was her first dentist visit ever, to anyone) and were diagnosing what they'd need to do based on a camera phone picture they had me send. I refused to sign the copay paperwork they gave me when checking in because of this - how can I be told what to pay prior to an exam/x-rays, etc? After being called back and x-rays taken, it was discovered she has two teeth that need work instead of just the one, and the doctor wanted to sedate her to perform the work. She advised (based on her two minute exam) she thought my daughter wouldn't be able to get the work done without sedation. Not ideal, but doctor knows best, right? Already fighting back tears as I explained how we are currently living less than paycheck to paycheck, they escorted us to the billing office to discuss insurance specifics. I was then informed that their practice doesn't accept our insurance for their anesthesiologist and I would have to pay $600-800 in full, out of pocket, at the time of her procedure (in addition to copays for the actual work being done). When I told them we aren't able to pay that fee, the woman left the office and came back with a post-it note that had two numbers on it and told me to call other providers that she thought might take our insurance for sedation. At that point I was fully frustrated and crying, and without so much as a goodbye or good luck, we were left sitting alone in the billing room and had to see ourselves out. I should have trusted my gut feeling that they were more concerned with their income than my daughter's dental health. Being dismissed and discarded as an afterthought when it was realized we weren't made of money is disgusting and I've never felt so low. This is also after I disclosed in private to the staff that I myself have terrible dental anxiety and really wanted to break the cycle and make things right for my daughter... Absolutely heartbreaking that a practice that advertises themselves as "tender care" truly couldn't care less about anything other than money. Edited to add after response from dental staff: Yes, a review of your logs will show those two phone calls to my number at those times. A voicemail was received, as I couldn't come to the phone while I was attending my other daughter while she was home sick from school that day. The other three phone calls were made to my husbands number while he was in a business meeting immediately after, where upon he answered the third call because he thought it was an emergency from me, seeing a local number calling him three times repeatedly. And while I understand your practice may contract other specialties that may not take certain insurances, there was also not one ounce of problem solving attempted nor talk of any other procedures that could take place. I strongly disagree that a proper diagnosis could occur in such a short time of meeting a child to say that they're inappropriate for anything other than IV sedation to get dental work done... the doctor was with my daughter for less than 5 minutes on her FIRST VISIT to your office. Completely unacceptable that no conversations took place other than "here's some numbers to try". There was no compassion even thinking that it took over a month to be seen in the first place and now we have to start over with someone new for an issue that could have been worked on together.

I wish I could give zero stars. inconsiderate, rude and unprofessional. I should have stopped going…read moreto this office when the dentist yelled at my son for being afraid of the novocaine needle and he was held down much longer than he needed to be. Last week against his wishes and my better judgement I kept his routine cleaning appointment. The receptionist called to confirm my appointment that morning and I let her know we would probably be a few minutes late. To that her response was "youre ALLOWED to be 10 minutes late" I said thats great but it may be a few more than that being were coming from the other side of town. We were a few minutes late for his appointment due to the pouring down rain. 4 extra minutes late to be exact. upon our arrival we were told the appointment was already canceled and the staff scheduled for him had already left for the day. I was also reminded of the 10 minute late policy when the appointment was confirmed that morning. A few days later I received a letter telling me We Didn't show up for the appointment and how important their time is.