discovered that I had a waterline leak, reached out to many plumbers without them getting back…read more Royal flush responded quickly, came out and gave a quote. Arranged for permits, and one-call and had the repairs completed by the next day before lunch. Jesse was very professional, and ensured and cleaned up after leaving the yard in good shape.

I called Royal Flush Plumbing, and Jesse and his crew were wonderful…read more They were speedy, reliable, and able to take care of the sewer problem. Very professional. I would highly recommend them! Will be using them again. I had nothing to worry about- Peace of mind!!! Well worth the charge!!! Thank you so much for making it easier on my family and I.

Called them for a quote on an outdoor faucet repair and running a frost free to by garden…read more Guy showed up and took all the information. He said he'd be back Monday to repair the faucet and the office would send me a quote for the frost free. Two weeks later I get a call from the office saying the parts for my faucet were in and could they come out tomorrow. Next day guy shows up and starts snooping around my shop (on camera) which is 100' from my back yard where the faucet is. Doesn't come ring the doorbell just starts snooping around. So I go out to see what's up and he says he's there to fix the faucet. I show him to the faucet and the water meter and leave him to work. 20 minutes later the camera's start going off on my shop AGAIN. This time he's walking around to the back side of my shop, again 100' from my house. Anyway, after about an hour later he says it's done. I check it and it no longer leaks but it also doesn't have a stop anymore. When you go to turn it on it will keep turning until it spins off. At this point I just want the creepy dude gone so I just accept it, ask how much I owe and just get that the office will send a bill. Another week or so goes by and I get a bill for over $400. To repair a faucet. Breakdown is: Service call $110. 2 hours labor $220. Parts $85. Typically a service call include 1 hour labor so I got charged 3 hours of labor for a 1 hour job and $85 for $15 in faucet parts. Hell a whole replacement faucet only costs $35. Never go any quotes. Do not use this company.

Are you one of us folks looking for a new heat pump air conditioner/furnace - or heat pump water…read moreheater - for your home that qualifies for the current tax credit? I gotchu! I called some folks and got some estimates. Ended up going with Stephen from Peak Climate Heating and Air Conditioning. I have seriously good recommendations for y'all: - Peak Clilmate: They are official distributors for Lennox products. I had a Lennox air conditioner and furnace (it's the unit I just had to replace) and after literally 26 years it was still doing GREAT! but I decided to get a heat pump because of the tax credits and the fact that the old coolant is no longer made so it's hard/expensive to get. But in my experience for 21 years, Lennox is an excellent choice. They are also more economical (not cheap or crap, but more economical - their pricing seems to be kind of the sweet spot) than many other brands. They also stuck to the estimate and didn't try to add a bunch of little costs afterward - this is CRITICAL to me. - Stephen: Ok, y'all. This dude is impressive. He picked up the freaking phone after hours, CAME THE NEXT MORNING AT 6:30AM (I kid you not) because he was totally understanding of my long-hours work situation so drove 45 minutes to arrive at my home at 6:30am and GOT THERE EARLY. Brownie points from me. He was extremely personable, was very much all about work (not unnecessarily chatty) but was very responsive to all of my questions, did a few things and talked with me about a few things that were very my-situation-specific, and since then has continued to be the most responsive service person I have ever encountered. He told me he would do everything he could to get me set up as soon as possible because he knew I was without a/c. And he did. I cannot recommend Stephen highly enough. - The installers: Stephen installed my new unit with Cody and Brandon. ALL respectful, efficient and hard working, TIDY - no schmutz left anywhere, including from the removal of my own unit and that is unusual for my experiences with service folks lately - and everything seems to have been installed really well. - The unit: I got the Lennox variable-speed heat pump with furnace (Stephen will talk with you about that versus one-speed, and will direct you to whatever specs you want). It is different than my former a/c which just blasted cool air then shut off as needed. It is much quieter and runs at variable speeds as needed, so it's really more like walking into a store and not even noticing the a/c; you are simply comfortable. All of that for supposedly a huge energy savings. - Things I'm still watching: After a year, will I have seen a significant savings as they say I should? If I have any problems during that year, will Peak fix it readily and well? But I have no reason to believe I won't experience the promised savings, and I have no reason to believe that Stephen and his folks at Peak won't continue to be great. I recommend Peak and Lennox highly. Tell Stephen Yve sent you! :)

I called Self Plumbing late on a Friday afternoon and told the receptionist about the problem I was…read moreexperiancing with a backed up sewer clog in my basement. She said she would submit a requisition, and a service person would arrive shortly. Within thirty minutes, John was here. Thirty minutes later, John located the problem, corrected it, and was on his way home. I can not say enough about the kindness and professionalism the business exhibited in my time of need. I rate them a five-star and would certainly recommend them to all. Frank ex Moberly, mo

It took 3 weeks for a plumber to check sump pump, plumber came out and saw the sump pump wasn't…read moreengaging so he vacuumed out water and debris and then filled the hole back up halfway with water and noticed the sump pump did not kick in on its own so he lifted up the float to force the sump pump to work. Tried to call them back in to actually fix the issue but the secretary just claimed they fixed the issue and starting arguing instead of offering to send a person to check it out again. When we finally came to an agreement that someone would come out the next day they then failed to show up the the property two separate days when they said they would and when tried to call back they would not answer. Escalated to insurance company and reporting to BBB for being a horrible business. Save your money and go somewhere else where your problems will actually be fixed and customer support is actually worth conversating with. Charged $65 to vacuum out the sump pump hole and acted like that solved everything. Worthless company.

Roger was able to come to my residence within a couple hours of my service request. He was able to…read moredetermine the problem and remedy it short order. Highly recommended.

Roger is 100% the best! My family was new to MO and when our AC unit went out we didn't know who to…read morecall. I came across Roger and loved the fact that he answered the phone personally. We had him and a couple other companies come in with quotes for a new system. My wife loved Roger immediately and I was informed by her that we would be using Roger for our new install. He was very quick with securing new equipment and did a wonderful job beginning to end. One year later, time for an annual check and Roger is still answering his own phone! Roger is my HVAC guy. We love him and won't go anywhere else. Roger is the greatest!

Wayne provided something Rare in today's HVAC Repair Businesses - TRUTH and Fast, Expert and Cost…read moreReasonable Service. Wayne was recommended to me over fifteen years ago and has always provided expert service. The first effort was in an older (1920s) Federal Hill, Baltimore Row House. It was a very old unit needing repair. Wayne repaired it and got it running in a very short time. More recently Wayne repaired my Sister's unit and got her HVAC running quickly and at a reasonable cost. Most recently I had a Warning that my Controller could not communicate with the Blower. A Blue Dot Service came to the house, turned off the power, then told us we needed a blower, cooling unit, wire harness, new compressor and perhaps other elements - SOOOO we might as well buy a new complete system. AND he just happened to know a Rep that could give me a quote. They tried to sell us a 12-20 THOUSAND DOLLAR SYSTEM. I called Wayne, he found a defective wire harness and repaired it for $300. You can BOTH TRUST and AFFORD Wayne's support. (By the way - you cannot diagnose a system with the power off.) If you are a Senior and on a fixed income like us, YOU NEED to call Wayne, he can be trusted.

I would love to give 0 stars, it took them a week to get back with us on Part. Then told us that…read morethere was only one in America. I called someone else and they found 12. She said that she called twice and left a voicemail which we never got. When I told her I didn't get it she told me "well things happen." Then I told her yes they do but now twice in a row. She then cut me off and raised her voice to me and told me that she felt I was trying dispute the price. Her name was Ashley and she was very unprofessional. I told her I would have my significant other call to get everything handled and hung up. She called back and tried to act all sweet. She is very rude and unprofessional. I tried to stay local to help with business and everything going on (after she told that I didn't understand how places were being effected when she doesn't even know what I do for a living). I will never recommend anyone to them.

If you need HVAC and plumbing work done, give them a call, he shows up when he says, does good…read morework, that's rare in these parts. and he doesn't drag out the job either.

In this day and time, customer service is often non-existent, except with this company. We had…read moresiding and guttering put on our home and I have not experienced such attention to a customer and detail in every aspect of the project. There were no hidden surprises as every step was discussed with me before making a purchase even with the smallest of items just to make certain that I approved the additions. I also made some changes in the original request, knowing that my additions would also add to my cost. The extra cost was line itemized for me and the owner of the company (Jimmy) did not get upset with my changes and he was the one going to pick up the extra materials at his suggestion. I know that this type of request is more often than note met with disapproval from a contractor but he was very kind and told me that he just wants his customers to have the dream they have in mind. So I ask, "Who says that now a days?" This is a remarkable company--both Jimmy and Angie. Pricing? He is right in the ball park of the other guys but what sets this company apart is the quality of finished workmanship and the customer service. I've already had a few people who have seen the work done ask, "Who did that siding? I want that!" Thanks for a great experience! MC

Woke up this morning with no heat! I have Smith Heating and Cooling service my furnace every year,…read moreso I called them up. They sent Guy out in less than 30 minutes to fix my furnace! Great job! Great Service!! Thank you, Smith Heating and Cooling!

Moved to area and wanted to "sign on" with a good company for my HVAC needs. I indicated that they…read morewould get all of my business - 2 new systems, mini splits for the third floor, etc. A valued customer by any other name and should have been to this outfit. They failed to come through when I needed them most. Turned on A/C for first time and there was nothing but hot air. Sent a belligerent man out that was crabby, came into the wrong gate after I left instructions not to use the back gate due to dogs and when I asked him to go back out and come around to other gate, he simply refused and wanted to argue about it. Couldn't believe it! He was not professional and was very sarcastic. It was 95 degree day and I was without A/C. I operate a business in my home, have pets in the home and I expressed that I needed to simply have them put the new systems in. He said it would be 4-6 weeks. I stated that wouldn't work at all. Funny that the office had all of the paperwork from the origin of the leak that they diagnosed the prior fall when I moved in, yet they sent this guy out who didn't know squat. He called his boss while I waited and then said he would get back to me. They never called, never followed up and I was left without A/C. Luckily I discovered the company I had done business with in the other state I lived in and that they had an office in this area (I had no idea they did business in this area, but was thrilled). They promptly came out, filled my condenser with 8 pounds of Freon FREE OF CHARGE so I was not without air and they are putting the new systems in. Smith missed the opportunity to have a great customer and to think that I still have the systems on the third floor to put in at a later date. Any business would value a customer like this. Smith just walks away and leaves you with no A/C during sweltering temps for over two weeks straight. Is this the HVAC company you want to rely on for your heating and cooling needs? I think not!