The absolute WORST business I've ever dealt with. We paid them to do snow removal for a 5 car…read moreparking lot and driveway, and the first two snowstorms we had this season were done perfectly. The next two, without any level of communication, they decided to only plow out one of our five spaces. We called them to come back and clear out the rest (by this point the snow was mostly solidified instead of the nice, fluffy snow it was when it fell). They charged us $170 to come back and plow more, and then $250 to use a bobcat. They didn't even plow out more than half of a spot! As I write this, we STILL only have space for barely 2 cars back there, and the driveway is a sheet of ice, so cars that get parked down there pretty much have to stay until the driveway thaws out. Mind you, we have a gigantic open lot where the snow should have been pushed, and was pushed in the past.
I called to inquire about the charges, and the guy essentially told me that because we asked them to clear out the rest of the spaces, which THEY WERE SUPPOSED TO DO ANYWAY, they charged us for it, because they won't give us "free labor." Hello, we weren't asking you for free labor, we were asking you to FIX THE JOB you INCORRECTLY did last time! Then he said "I know what place you're talking about, we cleared out your place! I can show you the work that we did." Really, sir? I live there. I am there every day. I can see the 5 feet of snow that cover the other 3 parking spots.
I tried talking calmly to him, and when I said "you guys did a shit job," he flipped his lid, told me he doesn't want to talk to me anymore, and hung up on me. I had apologized for cursing, as I tend to forget that people don't use curse words as a part of their daily vocabulary (I work in a hazmat firm, we curse like sailors here), and yet he still hung up on me. I called him back and calmly said that I had apologized and just wanted to understand the charges and explain why I felt they were unfair, and he went off about how he doesn't want to deal with someone who "doesn't know how to talk," and that at least HE knows how to talk (yeah, right, we wouldn't be having this problem if he knew how to talk). Then he hung up on me AGAIN.
So I called back a third time to attempt to explain what my issue was, and finally he agreed to talk. I explained to him the exact same thing, and his response was all over the place. He told me he was astonished that "how dare you call to complain about the snow removal," and told me that he's doing us a favor by "not charging us as much as everyone else." I'd rather pay more money for a CLEAR LOT and a USABLE DRIVEWAY than pay less for shit service, shoddy communication, and a back lot I won't be able to use until the snow melts.
Eventually I told him we'll be taking our services elsewhere because of how awful of a business he is running, and as I hung up I, of course, told him to go fuck himself. No need to take the high road with an unprofessional, petty person.