1. McBrayer's Award Piano

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Fort Worth, TX

McBrayer's Award Piano

4.8 (6 reviews)
Closed • 11:00 am - 7:00 pm

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4 years ago

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2 years ago

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11 months ago

Craig Armstrong did a wonderful job tuning our old Young Chang . Reliable, friendly, honest and intelligent.

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Metroplex Piano Moving - The Cliburn's 180 event at Firestone and Robertson Distilling Co. in Fort Worth

Metroplex Piano Moving

(7 reviews)

Sycamore

Needed a piano moved and contacted this company. They were prompt, affordable, prepared and very…read morenice interaction all the way around! Highly recommend and would definitely use again!

First, I'd like to start with the positive. Local moves - A+!…read more Now, after they did 2 local moves for me, I decided to use them for an out of state move. I felt fully confident going into this. Dallas to Boston. I reached out to Andrew, the owner and we chatted for weeks regarding logistics. I was very specific as this was my grandmother's piano that I had a special tie to. Photos, videos, measurements, not just written but photos of measuring tapes, etc. I was promised no problem. Andrew's crew picked up the piano at my house in Dallas. Great crew, no problem! I get given a delivery date. Day before, I reach out to get told there was an issue and we had to push it back a week. No problem. A week later, no piano, another week push back. No problem, I understand. But now, I find out my piano is in Seattle! Why, they are making several deliveries. Okay, I get it. I'm now told by the delivery guy they got held up in Seattle because the recipient wasn't ready. We add an extra day. They now have another stop (I think Arizona). Guess what, recipient not ready, we add another day. Then my time comes. Memorial Day! 9:30 PM!!! Yes, PM! They arrive. First, I get told, no credit cards! Cash or Venmo. I find that odd because I paid the first half via credit card. Oh well! Moving on. My Steinway Model B gets unloaded! We get to the elevator and guess what, it doesn't fit. The delivery guy, who I now learn is a different company owned by Andrews brother is now FaceTiming Andrew to get guidance. No luck. I said, you'll just have to take it back to Dallas! This is when things go bad! These were the statements I got - I don't have room on the truck! Hmmm, you just took it off. I have a big paying job where I'm picking up 3 pianos in Yonkers NY! Can't you just leave the piano in the lobby here? It adds value! WTF! Now I'm pissed! Remember, it's after 9:30 PM! I can't even get a storage! I told them they'd have to wait until tomorrow. The answer, no! But, remember, he stayed in Seattle and Arizona (I think). What am I to do at this hour? I have no option besides to sell it! Yes, at this hour. I have no clue how to sell a piano, much less at this hour! The owner gave me two names of brokers. One, asleep (well, go figure). The other awake in Florida! I get made an offer that made my skin crawl but I have zero other options. I hang up the phone to hear, "we got it in." I'm now crying with excitement! Up we go to the 28th floor! We arrive! I look at the piano! Scratched, dented and damaged from shoving it in! I bring this to the attention of the guy and he said, well, Andrew will have to fix it! I'm now beyond pissed! And guess what, Andrew doesn't answer his phone! Next comment was, he will have to get someone to come here to fix it because it's never getting in an elevator again. So, I'm supposed to accept the damaged piano that can never be moved again and hope he will fix it. I'm sorry but I'm not stupid. Piano is sold. They try to collect a moving fee from me still! Even with all of my receipts of texts, videos, acknowledgments, Andrew now won't even reimburse me for the first half of the move! I had to sell a family heirloom on a holiday, after 9:30p, for a huge loss and now I don't get any refund on a move! Again, as I started, local moves, great! Long distance, find someone else! At this point, with what I've experienced, I wouldn't trust them with anything! Good luck!

Perfect Pitch Piano Company - Empty piano board awaiting return of keyboard taken by Brandon Lewis.

Perfect Pitch Piano Company

(24 reviews)

North Dallas

We're in the process of moving off the continent and are trying to sell our baby grand. After…read morefinding positive reviews on Angie's list, we hired Brandon to appraise our 1970's refurbished baby grand. He came all the way to The Colony, TX, was on time, courteous, and thorough. He was so honest and thorough that he asked us for more time to complete the appraisal since our piano was a unique model of Baldwin that had only been in production for a limited amount of years. I love his honesty! We had a verbal appraisal done and later we called Brandon again for a written one. He was so very accommodating, responsive, and such a great lister on the phone. We highly recommend them for the fulfillment of your piano needs.

TL;DR: Paid $1,450 for piano repairs, got ghosted for nearly two months, and only got my piano back…read moreafter involving the police. I'm writing this review to warn others about a deeply troubling experience with Brandon Lewis, owner of Perfect Pitch Piano. After years of routine piano tuning without issue, I hired Brandon in April 2025 to refurbish the keyboard action of our Boston Grand Piano. He quoted $1,450 for the job, took the keyboard to his workshop, and accepted a deposit. Brandon picked up the piano action on May 12, 2025, and promised to return it by May 16. What followed was a string of missed appointments, broken promises, and excuses ranging from medical issues to weather delays. Despite paying the full balance, the refurbished keyboard was never returned. Communication became sporadic and evasive, and attempts to resolve the issue were met with silence or further delays. After weeks of trying to recover the keyboard, I had no choice but to file a police report. In researching Brandon further, I discovered multiple prior reviews from other customers describing similar fraudulent behavior. I strongly recommend reviewing recent feedback from other clients on his Yelp page, where similar complaints--including one involving a Steinway piano action--suggest a troubling pattern, not an isolated incident. The detective assigned to the case attempted to contact Brandon multiple times using all the phone numbers on file, but received no response. It wasn't until the detective left a message stating that charges would be pressed and an arrest warrant issued that Brandon finally returned the call. After much back and forth, Brandon agreed to return the piano action. He claimed he had been hospitalized, that his phone was stolen, and that Apple took an extended time to restore his credentials--hence his lack of communication. Ultimately, Brandon returned the piano action on July 7, 2025--nearly two months after the original promised delivery date. Please do your due diligence and consider alternative providers. What began as a routine service turned into a time consuming and frustrating ordeal.

McBrayer's Award Piano - pianoservices - Updated October 2026

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