I am so disappointed in how unprofessionally my case has been handled by this company along with the dishonesty they have shown.
An issue my home is experiencing is that my upstairs was having difficulty cooling down. The air runs and can be felt upstairs, but doesn't cool the upstairs; however, the downstairs gets cool with ease. I had a worker come to my home and tweak a thing or two with no resolution to the upstairs cooling. I did a call-back, when the worker came back and tweaked another thing or two. Still, no resolution, so I called back. The worker retured only to gage the temperature output, comparing the upstairs to the downstairs. The worker told us that he would have the field supervisor come out with him the following week if, over the weekend, the issue did not get better (though he did nothing in this visit to make it improve). So, we waited through a warm weekend and I called back Monday. I was told that a contact would be made and they would call me back the following morning.
After no call by the following evening, I made the call to check-in. I received a, "Did nobody call you? Your work isn't warrantied." No, nobody had called me. I was told to call my warranty company. The warranty company confirmed that the diagnosis provided by McAtee was, in fact, not covered. At this point, I grudgingly call McAtee back to ask for a quote. The person on the phone got ahold of someone in a management position to ask for this information and the response I got was, "We are too busy to provide you a quote." What!? They had been out to my home, know my unit, supposedly know the issue, and cannot be bothered to take the time to tell me the price of the issue they diagnosed!? This doesn't make sense, so I ask again to clarify, "I understand that you are booked up for another month and a half for repair; however, all I need is a quote. Are you too busy to provide a quote on the home you've already been to and diagnosed?"
The man on the other end of the phone gave a simple, "Yes" answer. The attitude was very much brush-off, not apologetic, but more, "Leave us alone."
So, all of this sounds and feels really not right to me. For the life of me, I am unable to understand the inability to provide a quote for what they diagnosed and reported. And this is after nobody could have even been bothered to call me to tell me what was diagnosed or that it was not covered under warranty.
So, I call another company, one which I will not name here. This company diagnosed the actual issue with my cooling, which is not at all what McAtee had said was the problem. McAtee could not figure out the issue with my home's air unit and, after multiple calls, had simply given me an answer that wasn't covered, hoping I would not continue contact them (and when I did, I was very rudely brushed off). When I told the second heating and cooling company of these issues, they automatically guessed, "Was it McAtee?" It appears McAtee has made this sort of careless, do-less reputation for themselves that other companies are able to recognize their behavior and correlate the negative behavior with McAtee.
The unfortunate part of this entire situation is that I am cornered with the expertise and professionalism, or lack there of, that this company offers due to them being provided by my home warranty. This company, instead of offering the service and help I need and depend on, offers lies and copouts so that they do not have to deal with a home that they either cannot figure out the a/c issue or simply do not want to deal with further. This is not a way to run a business nor a way to treat people. I would not recommend this company to anyone for any reason. read more
