FRAUDULENT PEOPLE!…read more We live next door to this building in condos, and they have received misdelivered packages for our building, even being photographed in their mailroom. They refused to give them to us, even though they are addressed to us and obviously misdelivered. Then they say "oh we don't have them" despite photographed evidence. Next is "oh we can't find them". They claimed to have sent them back, although we went to them the very next morning. Asking how did they send them back, they stated with a driver. This being with me going to when their package room opened for business hours, and no delivery came yet, and the delivery in question happened the night before right as they were closing. So did Santa come and get them overnight? Especially when I see several boxes marked RTS right there? Obviously very shady management and company. Not good people at all. Not even good neighbors. Probably keeping packages for themselves.

While my vehicle was in their care, they damaged my car. I now have 2 large symmetrical dents above…read moremy rear passenger window on the left and right side of my car. After raising this issue, I found out over 20 other vehicles in the garage have the exact same dent damage in the same location, indicating a systemic issue. The garage is unwilling to take responsibility. They claim there is no link between their operations and the damage and that the damage was due to hot/cold temperatures changes and manufacture defects. I highly recommend finding alternative parking options. Photos of the damage are attached for reference. If your car has also been damaged in NEMA Garages care, please reach out to me.

I had an excellent stay at this hotel! From the moment I arrived, the staff was warm, welcoming,…read moreand attentive. The room was spotless, spacious, and very comfortable, with everything I needed for a relaxing stay. The amenities were well maintained, and the overall atmosphere was peaceful and inviting. The location was also perfect, making it easy to get around and explore the area. Every interaction with the staff was pleasant, and they went above and beyond to ensure I had a great experience. I highly recommend this hotel to anyone looking for outstanding service, comfort, and value. I will definitely be staying here again!

Ive been living at Rincon Green for ~6 months…read more Quick shout out to the Leasing Manager I worked with over a few weeks to get into the right apartment (Cary Mayo). He was super friendly, transparent and candid through the entire process- even made move in day a little easier. Actually just saw a picture of the units on the yelp page and they look pretty representative. The gym is clean and not packed even during peak hours which is nice. Haven't had any issues with appliances or paying rent. One thing I'd like to figure out is if they take BILT credit card for rent payments but I think last I checked the leasing office said no.

Steven Shutler is an exceptional agent. He helped us secure a two-bedroom apartment in our dream…read moreneighborhood of Pacific Heights in under a day! We identified a listing of interest, Steven arranged a tour within the hour, and our application was submitted, signed, and approved just two hours later. Steven is everything you want in an agent--professional, highly responsive, and transparent throughout the process. He even negotiated a 35-day lease start, giving us sufficient time to provide notice at our current residence and saving us a ton of money. You are an absolute gem, Steven. Thank you!

Rent SF sucks not only can you not get through to anyone ever contact anyone or get someone to ever…read morelook at an application but we had a $500 deposit stolen from us and never got it back and we didn't even get into a house or anything we did an application that required a $500 deposit that we were supposed to get back they'll give you a s***** Studio for $3,000 and then expect you to pay a deposit which is not ethically moral or systematically just these aren't just houses in finances these are people's lives and everyone deserves a home I think rent SF needs to take a couple steps back and look at themselves as a company as an organization and add morale to their policies add understanding to their conduct and include empathy as a package deal

Out of all of the apartment buildings I've lived in, this one (hands down) tops them all…read more Deb, who manages the building, runs things like a tight ship. She is extremely responsive and communicative about everything, and jumps into problem solving mode when you let her know of a (rare) issue with your apartment. Under her extremely organized management and close supervision of the building, I feel extremely safe. What's more is that she's a ray of sunshine who personally vets everyone who lives here, so everyone is polite, clean, and responsible. I probably saw over 100 apartments when I was searching in SF, and when I toured the unit with Deb, immediately recognized that it was a gem. You get much more bang for your buck than other comps in Russian Hill and Cow Hollow. (For example, you can operate the well-maintained laundry machines with an app vs. coin operated). To boot, you're on a quiet street right above Polk (which has everything you'd ever need) and a literal two-minute walk from amazing restaurants like Elephant Sushi and Seven Hills. Let's just say I have no plans to move.

I have lived here for almost four years now and feel so fortunate to be able to call this place…read morehome. It's in a wonderful location that is close to bars, restaurants, and shops. While it is near a lot of activity, it is on a very quiet street (which I love). The building has an old San Francisco feel but the apartments have up to date renovations. The building is safe and very clean (cleaned every Thursday!). We also have the most wonderful building manager who is attentive and caring. I would highly recommend this apartment building to anyone. It is an absolute dream to live here!

Hadia emailed me back few days later apologizing for the mishap in the systems not showing she was…read moresick that day. Later I toured with Kaylee who was so helpful in picking a grear unit for my needs and in all email as well as text communications. I moved in few days ago and the entire process has been seamless and having a 24 hour concierge at the lobby has proven to be so helpful!

Moved in last December 2024. Since then the hot water was off for a day and recently the elevators…read morewere out of service for nearly an hour and I'm on the 34th floor! The next day there was no water for over 3 hours and when it was restored the water was contaminated and not drinkable for over an hour and there was no hot water when I went to bed at 11pm. The apartment is very noisy on the 34th floor since the windows are not sound proof. Sirens, car horns, motorcycles, street cleaning and trash pick up are many of the sounds bombarding the unit 24 hours a day. Super disappointed the a new "luxury" building was not built better to insulate against street noise. And several other neighbors I've talked to shared the same noise complaint. I would not recommend this apartment building.

I really enjoyed living at The Oak. The building is great--modern, clean, and well taken care of…read more Management and the staff are super friendly and always quick to help if you need anything, which made a huge difference. The location is hard to beat. Hayes Valley is just a short walk away for restaurants, shops, and coffee, and with MUNI right there you can get pretty much anywhere in the city without hassle. The apartments themselves are bright and comfortable with higher-end finishings. Overall, The Oak is a great place to live in San Francisco--I'd definitely recommend it.

I have had an incredible experience at the oak so far. I moved to San Francisco a few weeks ago by…read moremyself. I recently was moving a shelf upstairs and the property manager Ryan noticed and helped me carry the shelf upstairs. The property managers Ryan and Jeff make an effort to get to know all the tenants and are always willing to help. They also recently installed this cute coffee bar!

We lived at Venue for 7 years and moved because we wanted more space. The building is secure, never…read morehad any issues with stolen packages like in other buildings in Mission Bay. The trash, compost, and recycling chutes on each floor are really convenient. There's no extra fee for storing bikes in the secure bicycle room. The two elevators in the same location minimizes wait time. The team is incredible, responsive, and friendly - Evelyn, the manager and Armando, the maintenance supervisor are quick to address any requests we've had. Shirley Rada, building caretaker kept the building immaculate. If your apartment faces the courtyard, you'll hear "laughing man" ;)

The staff are incredibly lovely and it makes such a difference…read more The maintenance team Armando and Anibal are a joy to see around. They are friendly and down to earth, actually caring about solving your problem and not just checking a ticket off. They go above and beyond when you would want even if it's optional, and are super fast. It makes a big difference to have quality folks who are knowledgeable and care. The front desk is great too, Izabel and Evelyn are always super welcoming and helpful. Venue is night and day compared with the other buildings in mission bay we've lived in. The staff make the place feel welcoming, it's quiet here, and it feels way more at home.

I give this place 0 stars, between the mice,roaches,piles of garbage,dog urine in the hallways and…read moreelevators, drug addicts, fights, people getting shot/stabbed, asbestos in the ceilings, hallways smell like fish,dirty wet trash and cannabis and to top it off get woke up almost nightly from people yelling or ambulances and fire trucks showing up and shooting range across the street. This place has given me severe PTSD! I promise you if you move here it would be the worst mistake of your life.

It is the best of the worst for rent in San Francisco…read more The amount of times I have had to correct issues with the leasing office that we have already covered, and were "fixed" is concerning. I am sure the folks at the leasing office are trying their best, but there needs to be more oversight and attention to detail. I do not have time to constantly be correcting errors in my rent. Being kind as a leasing office agent doesn't mean much when you don't really get the job done right. BIGGEST ISSUE: Rent is already expensive. But I have heard the same issue with other tenants. You are of course required to get renter's insurance per procedures demanded by this property. You provide that info or else they will not allow for you to proceed with renting. The issue is that despite everything being updated and perfect, they still have been charging me the $15 insurance non-compliance until I called them to correct it (again). I was prompted to write the review and share it because I have to correct them on this issue, again. This is the third time in my few months living here that I have had to correct this issue for them. :| This place is also known for having packages stolen either in the lobby of your building or from the secured HelloPackage Room. Which, is crazy disorganized by the way. You definitely need to have patience when you rent here. The perk is that you do get to have a parking spot in a garage, which is pretty rare to find in the city. It is very disappointing, but makes do. Understand that it is expensive unless you go through affordable housing with the property, and the safety level seems mid. Having come from the suburbs in CA, this is a fat downgrade. But it is what it is. Proceed with caution, and don't have high expectations. I will say, a pro is that they finally got rid of the jank smelling carpets in the hallways that were marinated in dog pee and garbage trail liquids. It's nothing fancy, as the baseboard is essentially a long sticker. But it is something, I guess.

I have live here 1 year and have extended my lease further because I find this being a bery good…read morecommunity to live in. The staff is very responsive and focused on providing solutions quickly. Everything from admin topics to maintenance are dealt with promptly and keeping you as a resident informed. I enjoy not only the location and how close it is to downtown or to exiting the city but also the sense of safety and closeness that it provides compared to larger apartment complexes.

**Our 8 years at Windsor Mission Bay have been five stars!**…read more First, the team--Justin and Sam--are exceptional. Justin, the Property Manager, is consistently proactive and communicative, always working to keep the complex clean, safe, and respectful. Maintenance requests are handled quickly and professionally, thanks to Sam's responsiveness and skill. The staff *truly* care about residents' quality of life, and it shows. Our unit is bright, modern, and highly functional. We get tons of natural light and a beautiful view of trees, and day-to-day living is comfortable year-round thanks to solid construction, sound-sealed windows, and high-quality appliances. A standout feature is the abundant closet and storage space, which has made organizing and settling in easy--especially over the long term. The location truly can't be beat. We're within walking distance of excellent food, public transit, and green spaces, with quick access to both I-280 and downtown. It's the best of both worlds--urban convenience with a calm, neighborhood feel.

Jamie is a rude person. Do not rent from this location. She represents the company and are…read moredefinitely are liars. Trying to get you in, show you their "benefits" but has actual a scammy location

I moved into 923 Folsom about two months ago, and I can confidently say that it has been a…read morewonderful experience so far. Dean and Jami make such a strong and welcoming team; they are always helpful, accommodating, and genuinely friendly. Our daily interactions never fail to brighten my mood and set a positive tone for the day. The location is ideal, right in the heart of SOMA. It offers the perfect balance between the vibrant city life and the quiet, peaceful atmosphere you need to recharge, especially great for students like myself. The apartment complex itself is beautiful and, compared to many other options in the area, surprisingly more affordable. The environment here is very quiet, the rooms are spacious, and the amenities are abundant. My favorite part about my room is the abundance of natural light and the great air circulation, which makes the space feel refreshing and comfortable all day long. Overall, I couldn't be happier with my choice to live at 923 Folsom and would highly recommend it to anyone looking for a well-rounded living experience in San Francisco.