Never answered calls, left on voicemail tried to cancel would always say employee is in "meetings". They don't keep you up to date and when you hassle them for a response they talk in circles. Worst service, over promised and under delivered. read more

After suspecting we had some roof leaks we contacted Mcallen Valley Roofing and they came out the next day to inspect our roof. They confirmed that we did have roof leaks and gave us the option to patch the leaks or replace the roof. Due to the age of the roof we decided to go with a complete roof replacement. When the work was being done, the crew was always on time and cleaned up each day. We've had no complaints and I am very happy with our new roof. read more

Phillip came out and inspected our roof free of charge! He told us sime thing we could do to secure our windows ourselves. I highly recommend McAllen Roofing. read more

Made 2 appointments with this company to get an estimate, they never showed or even called with an excuse. I've called multiple times and did not receive a call back. They must be too busy to be interested in my business. I won't call again. I've already contacted another company that has already called me back. Besides, I'd rather give my business to Veteran owned and operated company. read more

Months long delays in starting work even after my deposit. Terrible communication from the project manager over more than a year of dealing with them. Problems with the roof persisted after work was completed. Very stressful experience and I would never use them again. read more

Finish roof 2 months wind storm did not passed trying to get them to finish 6 months still have not come finish wind storm will cover unless they fix it they lied never call me back read more

Phillip Westerman and McALLEN Valley Roofing are extremely responsive and good at what they do. I am pleased with their reservation process to get an estimate as well as their follow up. I recommend them wholeheartedly! read more

Worst roofing company ever. They installed a "new" roof and it hasn't even been 4 years and my house has had a lot of rain damage. I have called for repairs and all they do it's patch work. During the last hurricane I was faint literally while I slept in bed. So much for the so called roof. Several calls have been made and they refuse to talk to me and now they don't even answer my calls. Look else where you have been for warned! read more

UPDATE 12/5/19: I received a text message from Mcallen Valley Roofing that I would be called by the owner, Brian McSteen about a week ago. He never called. He did message me on Facebook and I replied to him, but he never wrote back. After waiting a week, I called him. He insinuated I had no right to talk to a business owner. He then stated that he would not fulfill his part of the contract (even though I had already paid him) unless my online review was removed. He said, and I quote, "I won the Better Business Bureau Ethics Award." The Better Business Bureau expressly forbids it's business members from demanding removal of an online review in order to complete agreed-upon work. I have a recording of this implausible unethical conversation should anyone want to hear it, as well as screenshots of the texts he sent me, and my original contract. I will post these or links to them, as needed going forward. This company had done thousands of dollars of work on my roof for the previous homeowner within the past year or so, yet he claims he was totally unaware of the condition of my roof, or even how my gutters were attached to it. He said "it is a complex job." Yes, it becomes a very complex job if you ignore the homeowner for almost three months without ordering the gutters he paid for. Ultimately, he left my home damaged by failing to install just 27 feet of gutter, leaving water runoff into unprotected areas. He mentioned he will refund the money I paid him thus far for work already done. The work "already done," has already had to be "redone" at my expense. There are a dozen or more roofing companies in the Mcallen area. Choose wisely. read more

Just had my roof replaced by McAllen Valley Roofing Co. Had roof damage during Hurricane Hanna. My project manager was Tim Parrish. He is very knowledgeable ,and helpful every step of the way. Truly appreciated the work Tim did working with my home insurance company. Providing detail reports and assist to make sure every aspect was captured in the claim. Certainteed shingles were used for my roof. These shingles are quality shingles. They supply a great warranty on their work (25 years labor and 30 year material). So you have a piece of mind once the work is completed. Would definitely recommend and work with MVR in the future. read more

We received estimates from multiple roofers in Rio Grande Valley to replace our old roof. Out of all the roofing companies we were very impressed with McAllen Valley Roofing. We were well taken care of by the woman on the phone to the workers that replaced our roof. Highly recommend this company and recommend them on a job well done. read more

Very unprofessional! If I can I would not even give them one star. Had someone call me back on a quote and after telling him I found someone else that I thought gave me a pretty good price, the guy told me there's no way he could work with that and that he couldn't compete with two guys in a truck with an ice chest full of beer. First of all he doesn't know who I hired or what they are like. And the only reason I got a really low price with the other guys is cause he knew my co worker so he didn't charge me an arm and a leg. He literally made just a few hundred off of this deal and not thousands like this company. Will never recommend these guys. read more

We hired them to fix our flat roof after that hail storm and I honestly wish we would have never hired them... We were better off with how the storm left our home. So we hired mcallen valley roofing and they started work. It all went wrong with lead of the project because he was fired for stealing. So this guy quoted us a complete roof repair before he was fired. Then our roof was never tarped during the rains that followed the start of the project. And it rained like 4 times too. Next came the two snooty young dudes who because the house wasnt tarped came and told us they fired the man in charge of our project and look over our home and was like "this is all wrong we cant do this." And thats when they told us to pay them the remaining balance which was like 4 grand and they will fix the rest. Of coarse we didnt because these fools had no sense the whole project. We hired them to fix our leaks and our leaks arr still there till this day with mold only growing worse inside the home. Screw mcallen valley roofing!!! Run... Far away!!! This was a super shady business!!! read more

These guys are awesome, I only spoke with Alfredo, they did a job for my mom out there, I handle all major financial things as my parents are elderly. They were very patient, paid attention to details... Which was very important for my parents. Overall we highly recommend McAllen Valley Roofing Co. They were also very competitive on pricing, I feel like my parents received a very good deal compared to other roofers. read more