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I would love to give 5 stars because the food is always so delicious here but the customer service was bad. She had a horrible attitude. She shouldn't be front counter.
I give it a two only bc the young manager gave me a refund n got me to a VIP free meal for the inconvenience but this was my first time going w my bf we ordered online so we paid before hand. As soon as we got there we waited 5min at the window, i had to call the restaurant n tell them i was waiting to be attended mind you its 8pm n noone was in the restaurant. As we got home we took a bite of our sandwiches n there was parchment paper on them melted!! GROSS never again. Definitely dont recommend.
So it has been years since I have been to McAlister's basically I'm a new customer! I arrived about 1:45pm so I missed the crazy lunch rush. I was greeted upon walking in the door. The cashier was super helpful as I was unfamiliar with the menu. I have commitment issues so I chose the Pick 2 in which you can choose a half of any 2 sandwich, soup, spud or salad. I had the Jalapeño Turkey Crunch sandwich and a cup of chili. First, I wish I had gotten the whole sandwich because it was delicious. The sandwich is served with jalapeño kettle chips and this really made the sandwich! If you grew up eating ruffles on your bologna sandwich (like me) this sandwich is for you! Lastly, the chili was fantastic, no beans, just the way the Texas gods intended lol! Iadded a little cheese and onions and *BAM* chili does a meal make! If I where to have and recommendations, order the jalapeño chips on the side if you're getting the sandwich to go, soggy chips won't do! Also the onions are not chopped and makes it a bit harder to eat. Get the onions on the side and with a couple cuts they're perfect for your chili masterpiece! In summation, eat at McAlister' and eat the Turkey Jalapeño Crunch sandwich and a bowl of chili sent straight from the *beans don't belong in chili* Texas gods! Lol #chipsonsanwiches #beansdonotbelonginchili
When we got home my daughter wanted fruit but couldn't open it. I told her to give it to me so I could open it for her. Thank God I did as it had mold on the fruit when I opened it. I had to tell me daughter she couldn't have it & called the restaurant, when I spoke to the manager and told her the issue all she said was oh no & offered me a $4 refund on a $40 order. However after this I was worried about the freshness of the food and none of it was eaten as we were all grossed out so $40 for lunch went to waste.
Decent eats, above average service, but honestly priced for something much better. Nice to note that customers have the option to order table side through their application. Would recommend trying Schlotzky's instead, where the prices are slightly lower, accompanied by noticeably higher quality meats and dramatically tastier sandwich bread buns! My favorite thing was the Fresh Strawberry Lemonade, which is not a good thing to say for a delicatessen. Other reviewers have noted "huge portion sizes". To each their own, but my opinion is that they were pretty average main dish sizes.
Today, I had my wife pick up lunch from here. USUALLY, the food is pretty good and nothing to write a bad review about. As I was getting to the middle part of my broccoli, I noticed something strange in it. Upon further review, I saw that the object was a small butter container, at the bottom.I didn't eat any more after that. As I was getting to the bottom of my sweet tea, also from here, I noticed some strange looking things floating and settling on the bottom of the cup. Whatever it was, I couldn't see it when I initially got the tea, until after the ice had melted. I immediately stopped drinking it. After work, I went to this fine establishment and asked to speak to a manager on duty. I showed her the broccoli cup with the butter container in it and the ice tea with the strange particles in it. I'm paraphrasing her comments, but they were something to the effect of, I think I know what they did and how that got in there. OK. Tell ME how you think it happened and let me know what you're going to do to fix it and/or prevent it from happening again. When I showed her the tea, she looked at it and said that it looked like SUGAR, that hadn't fully dissolved. HUH?!?! WHAT?!?!I've never seen SUGAR look like that, especially after being in a liquid for so long. (See attached photos). You may have noticed that I never mentioned the managers name. That's because she didn't give it to me, didn't introduce herself and she was not wearing a name tag, that would have identified her by name and as the manager.That's another issue all together. Someone else mentioned the employees there not wearing nametags? I wonder why they don't and if it's a requirement? It should be, if it isn't. My wife said she went back there when I told her about it and the manager on duty refunded her $4.I didn't ask for a refund. I just wanted someone there to SEE what they gave me. It will be awhile before I go into this particular McAlister's restaurant again. Is this place locally franchised, locally owned? Anyway, others have left negative comments about the place and I really hope the owner/manager takes heed and gets those discrepancies taken care of, ASAP. Even if it means shutting down for a couple of weeks, to clean the place from top to bottom, they should do it. A lot of people look at the cleanliness or lack thereof, of a restaurant's bathroom, as the measuring stick for how much the managers and employees care about the place. The bathrooms need some serious cleaning.
The first time I tried McAlister's it was at this location and since then I have been going back ever since. Today I stopped by just to get a quick lunch. I ordered on the app and went to pick it up. Just got home and sat down to start eating and as I was unwrapping my soup I found a little note that says " thanks for your loyal-tea" I know it's probably such a small thing but to me it meant a lot :) the service here is always so amazing and the staff is so friendly and makes the food always just how I like it !
Very disappointed in my experience with this McAllister's deli. When you place and expect to get what you want or what you order and you don't it makes the experience not good when you get home, and it's that much worse. I should have learned by now to check all my food, but I figured since there's was no people in the restaurant and I was the only one of two people in the place, while they had at least eight workers that they would get my order right. Boy was I wrong, When you ordered a nacho basket and you pay eight dollars for that and get half of an order of queso that's the size of the two dollar add-on. Then did not get two of the Add ons that I ordered with my meal. I will just avoid this location and maybe McAllister's altogether. It is sad because I really enjoy their food, that's when you get what you Pay for.
The worst McAlister's deli in San Antonio!! I will never come back here. This establishment is in need of a NEW MANAGER. The floor is so sticky. I've been here for 15 mins and only one order had come out. Shout out to Breanna who was taking the initiative.
Sooooo satisfying I was in the mood for soup and salad, so McAlister's it was! I hadn't been to this location in forever and made the stop on my way home. It was pretty empty when I went and the server (Lexis I believe?) was one of the coolest servers ever. The wait time between placing my order and picking it up to-go was basically nonexistent, but I had time to snap a few photos for this review from one of the comfy booths. By the time I got home, my cup of Broccoli Cheddar Soup was still warm and my Club Sandwich just as tasty looking. Both totally satisfied my craving! The Club dipped in the Soup was amazing, but both were just as yummy on their own. The cheddar flavor of the Soup was sharp, and the vegetables on the club were fresh and crisp. I ended up saving half of my meal for later as it had such large portions! I'm not too sure why the overall Yelp rating at the time of this review is so low, but in all fairness I did not run into any issues myself. 5 Stars from me! read more
3 months ago
Today was my last day eating at a McAlister's. For starters the prices have gotten to a point of absurdity - a tea with a few splashes of puree is $7!!! For a cup!! A gallon of tea is $12+. If that's not bad enough they introduced a service fee when you order ahead using the app. The food quality has gone way down hill. Just in today's orders the broccoli and cheese soup was noticeably a lot more watery. I was given soggy, stale crackers - literally no crunch, just mush. And my brownie had a some strands of hair in it, so we're obviously not wearing hair nets (probably gloves either). And for the record that's not my hair type, color or length. The one positive was that the order was ready by the committed time so I can give a star for that but the totality of everything else is the reason I won't be returning. read more
Business owner information
Heather N.
As always, thank you for letting us know how we could improve our…
3 days ago
This is our local McAllister's sandwich shop that we frequent. Love their mix and match options! Customer service is always exceptional, offering new menu items and suggestions. In and outdoor seating available. Outdoor seating allows furry friends to accompany you. read more
2 years ago
1 year ago
3 years ago
I give it a two only bc the young manager gave me a refund n got me to a VIP free meal for the inconvenience but this was my first time going w my bf we ordered online so we paid before hand. As soon as we got there we waited 5min at the window, i had to call the restaurant n tell them i was waiting to be attended mind you its 8pm n noone was in the restaurant. As we got home we took a bite of our sandwiches n there was parchment paper on them melted!! GROSS never again. Definitely dont recommend. read more
4 years ago
So it has been years since I have been to McAlister's basically I'm a new customer! I arrived about 1:45pm so I missed the crazy lunch rush. I was greeted upon walking in the door. The cashier was super helpful as I was unfamiliar with the menu. I have commitment issues so I chose the Pick 2 in which you can choose a half of any 2 sandwich, soup, spud or salad. I had the Jalapeño Turkey Crunch sandwich and a cup of chili. First, I wish I had gotten the whole sandwich because it was delicious. The sandwich is served with jalapeño kettle chips and this really made the sandwich! If you grew up eating ruffles on your bologna sandwich (like me) this sandwich is for you! Lastly, the chili was fantastic, no beans, just the way the Texas gods intended lol! Iadded a little cheese and onions and *BAM* chili does a meal make! If I where to have and recommendations, order the jalapeño chips on the side if you're getting the sandwich to go, soggy chips won't do! Also the onions are not chopped and makes it a bit harder to eat. Get the onions on the side and with a couple cuts they're perfect for your chili masterpiece! In summation, eat at McAlister' and eat the Turkey Jalapeño Crunch sandwich and a bowl of chili sent straight from the *beans don't belong in chili* Texas gods! Lol #chipsonsanwiches #beansdonotbelonginchili read more
2 years ago
When we got home my daughter wanted fruit but couldn't open it. I told her to give it to me so I could open it for her. Thank God I did as it had mold on the fruit when I opened it. I had to tell me daughter she couldn't have it & called the restaurant, when I spoke to the manager and told her the issue all she said was oh no & offered me a $4 refund on a $40 order. However after this I was worried about the freshness of the food and none of it was eaten as we were all grossed out so $40 for lunch went to waste. read more
Decent eats, above average service, but honestly priced for something much better. Nice to note that customers have the option to order table side through their application. Would recommend trying Schlotzky's instead, where the prices are slightly lower, accompanied by noticeably higher quality meats and dramatically tastier sandwich bread buns! My favorite thing was the Fresh Strawberry Lemonade, which is not a good thing to say for a delicatessen. Other reviewers have noted "huge portion sizes". To each their own, but my opinion is that they were pretty average main dish sizes. read more
2 years ago
Today, I had my wife pick up lunch from here. USUALLY, the food is pretty good and nothing to write a bad review about. As I was getting to the middle part of my broccoli, I noticed something strange in it. Upon further review, I saw that the object was a small butter container, at the bottom.I didn't eat any more after that. As I was getting to the bottom of my sweet tea, also from here, I noticed some strange looking things floating and settling on the bottom of the cup. Whatever it was, I couldn't see it when I initially got the tea, until after the ice had melted. I immediately stopped drinking it. After work, I went to this fine establishment and asked to speak to a manager on duty. I showed her the broccoli cup with the butter container in it and the ice tea with the strange particles in it. I'm paraphrasing her comments, but they were something to the effect of, I think I know what they did and how that got in there. OK. Tell ME how you think it happened and let me know what you're going to do to fix it and/or prevent it from happening again. When I showed her the tea, she looked at it and said that it looked like SUGAR, that hadn't fully dissolved. HUH?!?! WHAT?!?!I've never seen SUGAR look like that, especially after being in a liquid for so long. (See attached photos). You may have noticed that I never mentioned the managers name. That's because she didn't give it to me, didn't introduce herself and she was not wearing a name tag, that would have identified her by name and as the manager.That's another issue all together. Someone else mentioned the employees there not wearing nametags? I wonder why they don't and if it's a requirement? It should be, if it isn't. My wife said she went back there when I told her about it and the manager on duty refunded her $4.I didn't ask for a refund. I just wanted someone there to SEE what they gave me. It will be awhile before I go into this particular McAlister's restaurant again. Is this place locally franchised, locally owned? Anyway, others have left negative comments about the place and I really hope the owner/manager takes heed and gets those discrepancies taken care of, ASAP. Even if it means shutting down for a couple of weeks, to clean the place from top to bottom, they should do it. A lot of people look at the cleanliness or lack thereof, of a restaurant's bathroom, as the measuring stick for how much the managers and employees care about the place. The bathrooms need some serious cleaning. read more
2 years ago
2 years ago
The first time I tried McAlister's it was at this location and since then I have been going back ever since. Today I stopped by just to get a quick lunch. I ordered on the app and went to pick it up. Just got home and sat down to start eating and as I was unwrapping my soup I found a little note that says " thanks for your loyal-tea" I know it's probably such a small thing but to me it meant a lot :) the service here is always so amazing and the staff is so friendly and makes the food always just how I like it ! read more
2 years ago
Very disappointed in my experience with this McAllister's deli. When you place and expect to get what you want or what you order and you don't it makes the experience not good when you get home, and it's that much worse. I should have learned by now to check all my food, but I figured since there's was no people in the restaurant and I was the only one of two people in the place, while they had at least eight workers that they would get my order right. Boy was I wrong, When you ordered a nacho basket and you pay eight dollars for that and get half of an order of queso that's the size of the two dollar add-on. Then did not get two of the Add ons that I ordered with my meal. I will just avoid this location and maybe McAllister's altogether. It is sad because I really enjoy their food, that's when you get what you Pay for. read more
Business owner information
Heather N.
It is great to hear that you had a great experience with us at…
4 years ago
3 years ago
5 years ago
The worst McAlister's deli in San Antonio!! I will never come back here. This establishment is in need of a NEW MANAGER. The floor is so sticky. I've been here for 15 mins and only one order had come out. Shout out to Breanna who was taking the initiative. read more
5 years ago
5 years ago
Given that this place is already rated at 2 stars, shame on me for not looking at Yelp first. I did an online order for pickup and had to wait an additional 20 minutes from the time the receipt said my order will be ready and I live about 15 min away. I order 2 Avocado and chicken salads and one with no onion or corn relish. Then...... I finally get the order, get home, AND THERE IS NO CHICKEN ON MY CHICKEN SALAD and corn relish and onion on both. As you can see on the receipt it clearly states to omit these ingredients. How does this even happen? I'm already upset because I'm hungry but to add on...... are you all ready for this? I call the McAllisters location and the lady that answered responded to my issue with "well we are under staffed and very busy" AND HUNG UP THE PHONE ON ME! The audacity. I pay $32 for food I basically didn't order. Please help me understand how they can keep my $32 when they didn't give me what I ordered. This place was horrible and I think it's safe to say the customer service was the icing on the cake....HORRIBLE. read more
3 years ago
9 years ago
Came in to the restaurant with a few co-workers around 1 pm. We were famished and I was thinking things might go decently quick since it was after the big lunch time rush....I was WRONG. They only had one lady working the register as the line got longer and longer. I thought to myself, well maybe they are just a little short staffed. But when I got to the counter to order the veggie spud and she told me they are out of spuds it got me thinking, well maybe this is one of those restaurants that just never is really on their A game. Since they were out of the spuds I went for another vegetarian option, the four cheese griller. It's grilled cheeses (provolone, Swiss, American, Parmesan) and tomatoes. I ordered a side of bar b que chips and one of their famous sweet teas. The sandwich was decent but I think all that cheese hurt my tummy a little later, sorry tmi. The tea tasted a little off not like it was old but that the water they used was funny tasting. I do appreciate that they note their vegetarian items separately. That helps a lot when looking over menus! They have 5 items listed as vegetarian but if I remember correctly they have/had a vegetarian chili option which would make 6 vegetarian options total. read more
3 years ago
I am giving 4 stars because all the food we ordered was actually good except my Veggie Spud had plastic in it . Just alittle thicker than Saran Wrap. I called the store & the manager was extremely nice & apologetic. She is also sending me something thru the mail to make up for their mistake . I have a bad habit of picking thru my food when we eat out or bring home take out . If I hadn't have dug thru my Veggie Spud I probably would have eaten the plastic . read more
3 years ago
6 years ago
I enjoy the food from this place however it is next to impossible to get anything quickly even when you order advance over the phone. Their drive-through window is for call ahead orders only and half the time you can't get anybody to answer the call ahead order line. This will probably be my last time eating here. I can find sandwiches a better locations with better customer service read more
7 years ago
My friend and I wanted something quick before a movie, and since this place was right next to the movie theater we decided to eat here. I had the Spicy Turkey Melt with a side of mac n' cheese. The sandwich was pretty tasty. It has turkey, bacon, melted pepper jack cheese, avocado slices, chipotle ranch sauce, lettuce/tomato on a very soft half of baguette bread. The mac n' cheese wasn't that great - cafeteria quality. The food was pretty good, and the service was super quick. It didn't take very long from ordering before the food came out. The only downside from this meal was the sanitation of the restaurant. It was 1pm when we ate there. Most of the tables were occupied and the ones that weren't had food crumbs and were fairly dirty. Granted it was right after peak lunch hours, I can't overlook a messy eating area. I'd still come back for a quick meal if in the area though. read more
4 years ago
If you're looking for a good restaurant or a good Rueben sandwich, go anywhere else but here. As soon as we entered, the entire restaurant smelled funky (like dirty, overly used mop water). My husband wanted to walk out at this point. Regrettably, I talked him out of it, because I really wanted a Rueben sandwich, and our regular go-to place for a Rueben sandwich was closed. I just thought we'd give this place a try, because it was nearby. Unfortunately, I had placed my order at the counter before I noticed the disgustingly filthy floors--trash was underneath most of the tables, and they were covered with some sort piled on residue. At this point I'm wondering if it's too late to cancel my order, get a refund, and go somewhere else. I'm also wondering what the health inspection score was for this place. We pretty much know not to expect anything good from a place that does not take pride in its appearance. As for the Rueben, I specifically asked the clerk behind the counter if the Rueben was grilled. She assured me it was. When she called me up to pick up my to-go order, it was obviously not grilled. When I pointed it out, she corrected herself by saying it was lightly toasted, which (and I quote) is sort of grilled. I am kicking myself for not just walking out upon our entrance, as my husband suggested. I cannot get over the funky, dirty-mop-water smell and the sticky, filthy floors. Seriously, the health inspector needs to pay this place a visit. Honestly, this what I get for not reviewing this on Yelp before considering my visit. read more
6 years ago
Every time I go to this location it's something f**ked up and they never seem to even care. My spud max look like they grabbed the meat off someone's sandwich added cheese n boxed it up didn't even cut the meat last time going to this location I'll take the 25 min trip to Shavano Park before I ever go to this location again read more
5 years ago
They made me wait over 30 min for a simple online order and still got it wrong! Pictured here is my pecanberry salad. Except they forgot the PECAN first and last time trying this place read more
4 years ago
Attending a conference with little time to spare but we really wanted McAlisters only to discover the doors locked at 6:27pm CST on a Friday and the doors were locked, dining room was closed with a sign on the door "due to low staffing" we have closed the dining room. read more
3 years ago
6 years ago
I've gone to this location multiple times and have had subpar service, long waits and less than appealing food (all pre-COVID I should say). My first time back in awhile trying to give McAlister's some grace however this is unacceptable. My daughter's grilled cheese is basically toast with burnt cheese in the middle. I will never return to ANY McAlister's....EVER!!!! read more
9 years ago
We called in our order 30 minutes before we arrived. They had a very large order from Army personnel, which was incorrect. After waiting in the call-in line for over 20 minutes, the cashier told us our order had not been placed. (Because the manager had to stop making our order to help with the Army order) But, I can see, they had plenty of staff in the kitchen. My sandwich don't look like the menu on line. Very sloppily thrown together! read more
Business owner information
Heather N.
Hey Pamela,…
4 years ago
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More info about McAlister's Deli
8121 Pat Booker Rd
Live Oak, TX 78233
Directions
(210) 510-4747
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https://www.mcalistersdeli.com
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