Unacceptable customer service. The woman at the front desk was abrasive and dishonest. On New Year's Eve, she told everyone the mountain closed at 4pm when it actually closed at 6pm -- clearly so she could shut the shop early for her own plans, stating "even though the mountain closes at 4, you have to have your ski gear returned BEFORE 5, because we are closing our doors at 5." 100% untrue. We were still required to pay for full-day rentals, despite being lied to about the hours. Intentionally misleading customers to cut their ski day short is selfish and lazy. Extremely disappointing experience and not a shop I'd recommend. read more

Local NJ Action Sport Vibes, Cool Products, and a Boutique Family Owned Customer Service Experience. I got my skis tuned by the busy ski and snowboard rental shop, because I wanted to add that extra level to my time on the mountain. They accommodated my next day needs in a busy holiday season. I also picked up a helmet, the kind of gloves my daughter actually needed instead of Amazon finds that miss the mark, and I also found the best grippy-spike-pads for new snowboarders that make getting off the lift easier. Any new rider or old-head with a wonky knee would appreciate. Great Selection. I love everything about the local vibe here. Family owned snow-shops are the backbone of snow-towns, especially snow towns, where college kids come home over the holiday break and are happy to help you, even when you are an exhausted family that just "lived the dream" and barely holding it together. The right gloves. The helmet that actually fits. This is a boutique customer service experience with better offerings than big box stores, at prices you are happy to pay because they actually make your time on the mountain better. Thank you, Lee from Jersey by way of Raleigh North Carolina for the . read more

Just experienced the scene from "Pretty Woman", you know the one in Beverly Hills when Julia Robert's is dismissed out the store because they assumed she couldn't afford it. We went in with the intent to purchase new bindings & boots switching to the step in style for our boards. However, the older woman with glasses completely changed our minds when she refused to check for our size in the desired boots and refused to size us. She said, "you cannot be fitted or try anything on unless you are purchasing." Who in their right mind purchases $500 boots without checking if the store has your size in inventory and whether or not they fit properly and feel comfortable?! She was extremely rude and dismissive. People like her should not work in customer service. We walked out and took our business to OutKast down the road. I am flabbergasted at how a small, family owned business plans to stay profitable treating customers in such a matter. read more

Walked in with the intention to purchase a new pair of snowboarding boots. I was looking forward to trying on Burton step ons and was told by the older women in the front with glasses that you are not allowed to try anything on without purchasing. She was very rude about it and unprofessional. She was unknowledgeable in her field and spoke to me as if I was unable to afford anything in the store. I do not understand how someone so unprofessional can work in retail. read more

We have been renting skis for three seasons for my daughter. This year we came (later than usual) and we went through the whole boot fitting, when it came time to get the skis, they tell us they only have brand new ones and it's $65 more. It was $260 to rent skis. There are so many more affordable places that will appreciate the business and not overcharge we will be going to them moving forward. read more

Walked in the buy new ski boots, I mentioned I'd like to try on a few and will then pick them out myself as I didn't need a fitting. A women employee with long brown hair and glasses rudely said "we don't do that". I'd tried to clarify and mentioned I want to buy boots, i just didn't need a fitting. She once again said no. She was so dismissive and aggressive I can't believe a person with a personality like that would be in customer service. She's ruining the reputation of that store single handily! read more

Skiers! Do not rent from McAfee in Vernon Adult (although he is 10) rental is 250$ for the season however Ski Barn is $160!!! Also greeted with horrible customer service. Stay away!!! read more

Came here to get my sons ski boots looked at as they were causing him some discomfort. Gary took his time with us, measured his boots and feet and was able to heat mold the boot inserts to fit my sons feet which helped an awful lot. Gary is friendly, professional and really was thorough with us, he did a great job. These folks earned a new loyal customer. read more

Very good service. The sales is friendly and patience. We purchased 2 sets of ski equipment for kids . Spend many time to choose it. read more

I absolutely love this shop. My family and I have been shopping here for near 20 years and we couldn't be happier. Friendly, knowledgeable amazing staff always makes sure we have everything we need. Looking forward to another fun season read more

I like to support local businesses as much as possible. We have had good experiences there with the fitting staff and the older gentleman at the front. The younger guys that do the fittings are great...funny, engaging with the client (even when slammed busy in the falls when they reopen). However, whomever the older woman is that is by register really needs to chill or stay out back. Her demeanor shouldn't be within a mile of the customers. Leads me to believe she is probably one of the owners....otherwise she'd be sacked by now. It's the point now when I see her and I get the super engaging and friendly "what do you need?" I say I'm being helped and walk around to find someone else. read more

EPIC FAIL SERVICE I never ever write negative reviews, but I'm making an exception for McAfee Ski. I'm a lifelong skier who's worked in the ski industry; and I come from a family of lifetime skiers, many of whom also have worked at ski areas, in ski shops, on the ski patrol, etc. I'm familiar with Ski etiquette and common courtesy. McAfee tops the list of WORST IN CUSTOMER SERVICE. The owner is rude, dismissive and condescending. To the point where I wonder why she's running a ski shop. She wasn't nice, helpful or remotely accommodating. I'm heading out to Colorado and need to purchase new Blizzard BLACK PEARL 97 (FLAT) skis, new bindings, new boots--a whole NEW PACKAGE. I'll now be purchasing the equipment at another shop where the Customer Service is top-shelf. McAfee Ski has lost our business for good. My Rating 5 . Bottom Line: No, I would not recommend this to a friend. read more

If you're in the market for a new pair of ski boots this is the place to go. Make an appointment in their website with Gary and be prepared for a first class experience. Although my budget was only $400 Gary spent nearly 90 minutes with me and gave me a great price on a new pair of Nordica boots. The shop is neat and well laid out and has everything you could need for your next ski adventure. I drive an hour to get here after being disappointed with the local NJ ski shops closer to my home. I was NOT disappointed. Thanks, Gary!! read more

Wish u could give 0 stars! DO NOT RECOMMEND FOR A FAMILY! Very disappointed with the service, workers are rude and not family friendly. Store smelt of marijuana and the older man and woman yelled at my 9 yr old son read more

Nice shop,better pricing for rentals then mountain creek with just as good quality skis. If you plan on coming out I would recommend coming here for your rentals. I paid $37 for skiis and boot rental read more

McAfee Ski & Snowboard Shop - Ski & Snowboard Shops Near Me - Vernon Township, New Jersey

Top notch! Gary was a true professional who took the time to measure and explain everything when measuring for ski boots. A wonderful experience and at a very affordable price point. Personal attention can't be replaced. read more

Save the aggravation and go to Mountain Creek for your rental. Worst ski rental experience in my last 30 years! And definitely read the fine print! I decided to go here to give a local business a sale, since their seasonal rental fee was close to the larger shops. First, I was greeted with an attitude, then they started ringing me up for a new rental that was double the internet price. They said the lesser price was older equipment. No problem. I went with the old one. Then came the deposit mess. This is their scam! They get rental and double the price with a deposit. They get to keep your cash, interest free for 6 months. Then, they are only open until March when the owners must go to Florida or something and everyone who skis, keeps going til April. I tried to bring the skis back and they were closed for 6 months (After a 40 minute drive to try to return the first of 3 times!!). So you have to wait and plan your life around their re-opening in September. But wait, you only have 15 days (Excluding the Monday's they are closed) to bring them back or you don't get your deposit back. Wham! They have all of you original money, or you are locked into another rental with this crappy place. And by the way, NO EXCEPTIONS to this deceptive policy. Mountain Creek has long lines, but they use decent equipment, everything is quick and they have dozens of nice kids helping you along the way. When you drop off, they scan the bar codes, and you walk home. Period. I hope Mountain Creek puts this place out of business. read more

Been here twice already and I've been more than satisfied with their quick and easy policy. It's only a few minutes drive away from Mountain Creek, so I see no reason to pay extra if you have room in your car. Rates are around $30 per day which is way better than the rates offered at Mountain Creek. The people here are nice to beginners and to people who have very little experience on the mountains. Definitely coming back! read more

it's a mid-sized store about a mile away from mountain creek - and that makes it so very convenient. They have a good selection of skis, boards, apparel, accessories, etc. I didn't check this out too much as I came just for the rentals. Rented skis for two days consecutive days. Rates are really good at 30/day, considering mountain creek charges 45/day. I saved 30 dollars which makes me a happy girl! Definitely not the friendliest brunch, especially the older staff members who seem to be in charge. They definitely helped people who came in after me and ignored me for a while when I was renting. But the equipment is par or better than Mountain Creek. Definitely coming back to rent them again. read more

I got a boot fitting by the older woman and she was very knowledgeable, friendly, and had exactly what I had in mind in terms of equipment. The younger man who mounted my bindings was also friendly and explained everything I need to know. Super happy with my experience and purchase. I will be doing business there again. I just recommend going as early as possible when they open for the season otherwise they run out quickly once the holidays come around. read more

This rental shop is just a quick hop from the mountain's slopes and makes for a much more affordable option than renting at the mountain. The equipment isn't anything exceptional, but it's quick, easy, and affordable, so makes a day on the mountain less of a headache. Instead of waiting in the lines at the mountain, rent from here. read more

Disclaimer: I am new to snowboarding and this was my first time getting boots and a helmet, along with some other minor things. The shop had exactly what I was looking for and I came within my budget. The employees were enthusiastic, knowledgeable, and greatly helpful. I walked out more excited than when I went in. I'll be sure to return in the future. read more

Its already overpriced and staffed by high school kids. However we did rent here for a few years for my daughter. They close very early in the spring and its very hard to tell when on earth they open in fall. I finally purchased my daughter skies and returned the rentals mid October. I was given a stupid store credit I clearly now can't use. Not only have the rentals been a rip off, with mediocre service, but your gonna f me out of a deposit via store credit. Way to support the community and your reputation. Very poor business. read more

I came here for advice on a new deck to thrown down some filthy tricks at south on Mountain Creek. I was greeted by no one other but the Local Superstar Travis Henderson. ( in some circles he is known as Trav Daddy) Trav has the meanest shifty in the game. He gave me great advice and we even took some laps together later that day. Homie throws the efff down. Oh yeah but great advice and comparisons on gear. Cat crap for cleaning and anti fog for my googles. It works. I would def go back read more

Staff here were extremely unfriendly and unwelcoming. Although there were plenty of people working and a few employees standing around no one bothered to greet nor help me. I was able to figure out where the rental line started and was patiently waiting until the cashier told a white woman to step in front of me in line. It was like he was planning on ignoring me and didn't want my business. I spoke up and said that I've been waiting which is when he begrudgingly handed me a rental form but of course was the only person to not be asked questions about what I needed. They were fine when accepting my money but it wasn't until after they told me they didn't have my board size and I should just make do with whatever they had since it's my fault for coming on a holiday weekend. I was extremely taken back by this experience and shocked that he was trying to place the blame on me on why they didn't have my board size. As the only person of color in the store I can't help but feel like I was treated differently and ignored on purpose. People of color beware of their blatant racism. read more

This is my first time here (weekday of mid Feb). Staff were super friendly and chill. They were able to help me with all the questions I have for snowboarding. Quick rental service, no lines, no stinky feet smells. One of the boot was too tight and stiff because I wore ankle bracelet, after I told him that it didn't fit, he provided me a different kind of boots with shoelace based right away. The price is amazing compared to Mountain Creek of $49.99 + tax. This shop is about 2.5 miles from the main base and 1 mile away from the south base. Definitely come back here if I need to rent a equipment. read more

Went on a last minute ski trip to Mountain Creek, and this place was a few minutes past the mountain. All the guys working there were super friendly and helped us out right away. I rented a beginners ski package which included boots, skis, and poles. Definitely have been spoiled by Aspen with brand new equipment as a renter, but nonetheless this was okay. The rates are $29.95 and $9.95 for a helmet. The boots and poles were a bit outdated. The guy tuned the skis to make sure they fit my boots before we left. It was definitely worth it compared to the prices at Mountain Creek. Just make sure to return all the items with your yellow slip before 9pm! read more

This visit was an unpleasant visit and I will not be returning to this establishment. I bought snow goggles for the daytime which were not quality to what I expected. Even though they were "lower priced", as she said, they still should have been able to block out the sun. They did not do their job and honestly were very poor quality. I returned to this place and explained my dilemma, to which the "manager" replied that they cannot return or exchange "worn" merchandise. I literally bought it a few hours earlier. I understand the policy because of people returning items after snowboarding or skiing for the day, but to not exchange because of a quality issue? Very unprofessional visit and urging the "manager" to rethink the policy. read more

Everyone in the store was very nice upon renting my skis, but unfortunately the skis weren't good quality. I had to physically (with my hand) adjust the heel lever to pop into my skis, which as you can imagine is very awkward and time consuming. I've never had this problem with skis before where I can't just pop my boot in with some force. They should definitely have you try the boot with the skis in the store, but instead its a rushed process. read more

called them with a question on skis was told to call somewhere else with questions. They further told me that if it wasn't in person they cant help me. What happens then to online shopping or working out a purchase over the phone. Are they not in the ski and snowboard business, am I not a skier. I've been skiing for 35 years, and am passionate and love the sport, and with a growing family of up and comer skiers they just lost a lot of business, I purchased 4 pairs of skis just this year and cost is not even a thought to me, but I guess they dont want purchasers with limitless budgets calling them. I did purchase from Als ski barn and they worked with me over the phone and they are great. For their management I called 10:30 March 4th and was spoken to and spoken down by the most unruly and unhelpful woman at a desk. I have to give them the coveted "NO STAR AWARD."!!!!! read more

Unfortunately no stars or half a star is not an option. Don't waste your time renting from McAfee Ski Shop. I've rented my son and daughter's equipment from there for the past 11 years, adding up to over $200 every year, in addition I bought my skis, bindings and very expensive custom fitted boots from them, and every Fall my family and I attend their annual tent sale leaving hundreds of dollars there for new ski clothing and upgrading my son's snowboard boots every year to the tune of over $150. My point is that I have literally spent thousands of dollars at McAfee Ski and Sport through the years. I also know the owners personally as I've been friends with Gary Hayes since my days at Vernon Valley Great Gorge and Action Park back in the 1980's and 90's. Apparently none of that matters as this is a business and is run like a business and one that does not care much for not only servicing their customers but who also alienate locals like me that frequent their ski shop, spending hundreds of dollars there, year after year. Every year when it becomes time to re-rent my daughter's skis I bring the boots and skis back every November and swap them out for longer skis and larger boots since my daughter is 12 years old and her feet grow every year and she gets taller every year. I bring them back in November, so that we get new boots just prior to the start of the new ski season, because her feet grow so quickly. When I do this I usually just roll over the original deposit of $120 which I originally placed years ago. This year I decided to finally buy my daughter new skis and boots because when renting from Mcafee last November the boots she received were old, warn and no other way to describe them but disgusting, but she made do throughout the season, and the skis we rented last year were all cracked along the top edges with very sharp fiberglass splinters that destroyed her gloves when she carried them to the slopes. After pricing the new skis and boots at McAfee and another local shop we decided to go with another shop that offered to sell us a beautiful set of slightly used skis and rented us a pair of brand new ski boots for less than half the price of McAfee's smelly, disgusting rental boots. After buying the skis and renting the boots from the other local shop I brought my daughter's last year's rentals back to McAfee and expected to get my $120 deposit back. The kid at the rental counter said that they had a policy of not returning customers' rental deposits and the only thing that he could do is give me store credit. I just bought my daughter's skis at another shop and didn't need $120 of McAfee store credit when I can purchase the same stuff just down the road for much less and in most cases better quality. So I decided to turn to the owner Tracy Hayes who was working the front register and who I've known for years and who's husband I have been friends with for over 20 years. In an instant in front of my son and daughter Tracy became extremely belligerent and just downright nasty, and insisted that store credit was their policy. I attempted to talk to her, not only as the shop owner but as a friend and a local who has frequented her business for many years and who has spent thousands of dollars at her business. She only grew in her bad attitude and belligerence towards me and my son and daughter and asked if I purchased my daughter's new skis from her. When I said I went elsewhere she became even nastier. Eventually after some back and forth bickering she said that she would meet me half way and give me half my deposit back or $60 as a credit on the credit card that I originally used to rent last November and just less than half of my original deposit or $57 back as a store credit. Not wanting to make more of a scene in front of my son and daughter, and being totally aggravated that my past 11 years of being a faithful customer meant absolutely nothing to Tracy I reluctantly agreed to take her offer and walked out with less than half of my original rental deposit. Bottom line is, don't go to McAfee Ski and Sport, that is unless you want to get legally robbed of your hard earned money and raise your blood pressure and aggravation. read more

The people here are very polite (mostly) but I already had my own snowboard, helmet, and goggles- all I needed was a pair of boots for the day. They charged me full price just for a pair of rental snowboard boots (close to $40) Absolutely absurd. Could have rented somewhere else for $10. read more

Legit! I have traveled the East Coast and Visited Many Ski Shops. This place has it all, you can tell the staff rides the mountain every day and they act like one big family! read more

If zero stars were an option, I would have selected it. There was nothing wrong with the establishment itself but the only woman working in the shop was atrocious. The first problem I had was the sheet that you fill out for binding. I selected type three skier. I have been skiing for 22 years in Colorado, I am VERY confident in my skiing abilities. I was then told that if I were "really a type three skier, I would not be renting skis." Right, because I bring my skis everywhere I go. She then scratched out type three and circled two (why is it on the paper as an option?!). Whatever makes you sleep better at night. She then asked me what length skis I wanted and I told her 160s. She looked at me like I had 9 heads and questioned me once again if I could "handle" 160s. Why do you care?! To top off the experience it was my girlfriends first time skiing and her bindings were incredibly too tight. They didn't come off after 5 summersaults down the mountain. If you have skied you know that this isn't safe for a beginner- bindings are supposed to be loose so that when you fall, they come off and don't hit you. I will obviously never rent here again. I wanted to support a local business but next time I will save myself the hassel of lugging the skis from the car and rent on the mountain. read more