I called and set up a time for them to come out a few weeks in advance. They did not show up or call me to inform me that they would not make it. I called them several times to check and see when they would make it and they never answered the phone. read more

I wish zero stars was an alternative; that's what this company deserves. I called this company a week ago, to schedule a time for them to come out to pump our septic tank. Marcia said the earliest they could be here, would be this morning between 9-10 a.m. Of course, there are other companies I could have called to come out sooner, and now wish I had. I called yesterday, again speaking with Marcia, to confirm the appointment today. Confirmed. This morning, they were a no call/no show. I called to find out where they were, speaking again with her's truly, and was told they couldn't get the truck to re-start and she'd call me when she knew something. No such call has happened. The business day is over. Other things I could have done will now have to be accomplished another day, because of time wasted on people who evidently don't need the business, respect the customer, or their time. There are a lot of households in this area with septic tanks. Had they handled this better, they could have had a lot of business come their way. That's how word of mouth works. It can also hurt a business. I will be sure to tell everyone we know of our experience with this company, as I pass along to them, the contact information of their competitor, who does understand the meaning of words such as integrity, respect, and communication. read more

horrible customer service !!!! they never never never answer the phone. i will never use them again! you have to call and remind them to empty them but you have to leave a voicemail when you call !!! so ridiculous read more