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    8 years ago

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    Steve's Ace Hardware

    Steve's Ace Hardware

    2.5(2 reviews)
    8.3 mi

    Awesome people! I'm 8 hours away and in need of mowing service. So I called here and they were…read morehelpful ad pointed me in a direction!! Thank y'all!!

    I hate to write a bad review of a local business but I feel compelled to do so. on 12/2/17 I made…read morean order ONLINE. The purchase was placed (AND CLEARED ON 12/3/17) on my credit card. And was to be "shipped to store". The item NEVER ARRIVED and no one was of any assistance to me. The store could not locate it and because it was ordered ONLINE, they have no record of it. I called customer service and they just BALD FACE LIED and said the order had been canceled and that the money was never collected, although I have a BLACK AND WHITE CREDIT CARD STATEMENT THAT SHOWS OTHERWISE!! I even called the CC company, and YES, THE PAYMENT DID CLEAR and someone, NOT ME, has my money, and I still don't have the item I ordered! So the only thing anyone can say to me, although I HAVE THE PROOF THAT THEY HAVE THE MONEY, is to say, "oh, we are sorry" and "contact your cc company to dispute the charges". Really? So I have to go through all of this paperwork and phone calls when someone on THEIR end obviously dropped the ball!!! I have the order number, I have the email, I have the cc receipt, and instead of them simply sending out my item ($26.48) or making it right on my cc by refunding the money, they are making ME go through all of the hoops. What I ordered was also at Wal-Mart in Maysville. It was on sale $10 cheaper at Ace. So I made the BAD MISTAKE of trying to save the $10. I won't make that mistake again!! Everyone at Steve's has always been kind and helpful but nobody wants to "make this right" and that is all I wanted....no excuses, no blaming the other guy, just MAKE IT RIGHT!!!

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    Steve's Ace Hardware - Down Highway 11 leaving Flemingsburg.

    Down Highway 11 leaving Flemingsburg.

    Steve's Ace Hardware - Steve's Ace Hardware

    Steve's Ace Hardware

    Steve's Ace Hardware - Steve's Ace Hardware

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    Steve's Ace Hardware

    Mayslick Mill - gardening - Updated May 2026

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