The employees at this location are completely rude and absolutely unprofessional. I would never go…read moreto this location ever again. If I didn't need to go here for work I would avoid the entire company but unfortunately I cannot.

Where a mask you may get slow intake time you could be waiting a hour to 2 for your doctorread more

I drove a long time friend and neighbor to SRMC this morning for ankle x-rays. We didn't have to…read morewait long and the entire staff, at the front desk to the x-ray technicians, the security guard and the volunteer, were all so friendly. My friend felt so comfortable around the staff. Everyone seem to know their job and quickly took care of patients-with a smile. Thank you so much.

This hospital has been renamed to Bon Secour, Southside Regional Medical Center, apparently. I…read morewent in to the emergency room after a visit patient first who told me that I had a lot of anomalies in my blood work along with a few other issues and they sent me straight to the emergency room. When I got there, they ran the initial blood tests and everything as well and found all of the same bloodwork anomalies. Well, all of the nurses in the ER were super nice, super helpful and helped me tremendously since I was by myself for quite some time. My boyfriend showed up and stayed with me until they were just getting ready to take me to a room, which was at 2 AM in the morning. So technically I'd sat in the ER room for 10 hours but because of all of the test testing and everything it pretty much went quickly. And I sent my boyfriend home around midnight to take care of our dogs. Anyways, the bathrooms in the ER we're fairly clean and well stocked. But you're also sharing bathrooms with 100 other people lol. When I finally got to my room, the nurse that was assigned to me on Night Shift got me hooked up to multiple multiple. IVs took vials and vials of blood and all the while making me feel very much at ease. I had this particular nurse for two nights in a row and she was nothing but sweet and kind. She allowed me to sleep through some of the things she had to do to get my vitals and everything. I ended up staying three nights and was allowed to be released Tuesday late evening. All of the food was not terrible lol not that I ate all that much. And the lady who delivered my food three times a day was the most happiest lady I've ever met. The only thing I hated was that because of all the IV lines and medication's and vials of blood being taken from me. I only had a short walk from my bed into the bathroom and couldn't even shut the door and had to wash my hands in the room because I couldn't even reach the sink in the bathroom. The doctor that was on the floor for most of my visit I found him kind of cocky at first, but as I got to know him better and was able to ask questions he turned out to be a pretty good guy. For those who were wondering, I had taken some water pills at home that were verbal apparently that depleted a lot of stuff in my system, including potassium, sodium, etc. So they got that fixed. Then the day before I was released, they found out I had pneumonia and had been misdiagnosed with bronchitis several weeks before and was on the wrong medication's and because that doctor had recommended me take Tylenol when I started running a fever somehow or other, I managed to overdose on Tylenol because it not only was in pill form, but it was also in other medication's. They had given me for the bronchitis so I had a whole lot of things going on, but I made it through. Happy to be home. I know this is a lot to read, but this is and was my experience.

They are great all the way around the board!!They cater to you any way you see fit and they are…read morevery respectful and caring..

From the owner: A trusting and caring relationship with treatment you deserve…read more. * Substance addiction *Mental Health *Adult Intensive Outpatient Group *Addiction Evaluation *Vivitrol *Individual Substance use Counseling *Prevention & Wellness *Home Visits *Suboxone *Methadone *Psychiatry *Pharmacy

I have never seen a more disorganized medical practice where the importance appears to be on the…read more"team" trying to get its act together. I am on a schedule II DEA medication and have been for more than 30 years. With the exception of a periood of a reported "shortage" during COVID, I have never had an issue with getting a refill. At JenCare, they tell you to call 72 hours in advance. I do. Sometimes the physician gets the message. Sometimes, he doesn't. And these people respond with, "Well, there's nothing I can do on this end," or "We had a staffing issue last (pick a day of the week). I still work for a living -- as a Realtor. I love my work but it neccesitates an organized brain, for which medication helps. That's one issue. The other major one is the absurd length of time one waits to see the doctor. You have an appointment at 9:50 a.m. You arrive on time only to note a room full of waiting patients. You ask the front desk, "Do you know how long the wait time is for Dr. XYZ?" You either get the 'deer in the headlight' look or, "I'm not sure." You ask, "Well, can you find out for me?" Sometimes, you get lucky and someone checks. Other times, you walk out. Why? Even if I didn't have some place to be at 1 p.m., no one should have to wait close to three hours to see a doctor. Not in a primary care setting. Once, I waited at Patient First for nearly that long. About a week later, I received an "apology" letter. So did everyone else that day. And then...and then...there's the issue of communications. There is nothing online. No patient portal, no meaningful way to communicate with your primary care provider as the office folks will eventually get a message to your doc but it's often garbled and not at all what you said. No access to online records, which means slow, if any, communications at all with your specialists. JenCare was recommended by a friend. The friend has moved on to another care provider, and I will be doing the same. In summary, if you don't mind your meds being ridiculously late, you have all day to see the doctor and don't mind waiting in a big open room full of people doing the same, and you are patient with what appears to be either poorly educated and trained staff persons -- some who butcher the King's English with apparent glee -- you'll do okay here. On the other hand, if you're used to some modicum of efficiency and decorum befitting a MD's office, DO NOT GO HERE.

Constantly changing appointments and try to get refills. lol. The front staff can cancel…read moreappointments anytime to anyone as they see fit. Complaint's should be directed to : Dagalys (Dolly) Hernandez-Lay, Patient Relations Manager, at (305) 628-6117, ext. 79333 sarah Peix, Director of Compliance ChenMed Family of Companies 1395 NW 167th Street Miami, FL 33169 Tel: 305-842-2828 Fax: 305=509-6959 Email: Compliance@chenmed.com carl@chenmed.com

$213 for a 10 min conversation after insurance. Was told…read morephysical therapy order would be sent out; it never was.

Well this is another doctor my wife had to visit as she has trouble with her voice. It sounds like…read moreshe is hoarse all the time and people have asked her does she have throat cancer. Well that has got her worried and this is where we wound up at. The doctor checked her out and ran this little tube with a light and camera on it through her nose to look at her vocal cords. Sounds a little painful but my wife said it wasn't to bad. Anyway all he saw was some inflammation and said it from acid reflux and she need to change her eating habits, as she already take meds for this. The doctor increased her meds and gave her instruction on what she can not eat or drink. Anyway it turned out to be nothing to serious. And of course I had to add my two cents worth, I ask the doctor wouldn't two week of no talking help. Of course he gave me no response but my wife sure did. I will say our visit was quick and thorough and if need be will return.

Yesterday I had my six months check up with my Dr Her name is Laura Bounds she was awesome , taking…read moretime to get to know me as her patient & my personal health I am very bless to have have Dr Bounds as my Dr

I was in a car accident and was sent into the trauma department. My arm and elbow were completely…read morebusted up. Only two people were interested in my arm and anytime an employee walked out of my room everyone at the nurses station kept asking is she ready to be discharged? Like they wanted me gone. The nurse said NO! She needs sutures bad! And the nurses were all like "what?! No." And he said yeah she needs a few of them. So no she isn't ready to be discharged! I mean come on people those nurses start out making 40 to 50,000 a year do your job! I'm going into nursing myself and I am appalled at how some of those nurses were acting. My nurses in particular were fine and kind but one nurse at the station was very rude and we could hear her entire conversations.

It's required to give one star, but truly that is far too generous. This place buries their…read moremistakes... literally. It's the most expensive hospital in Virginia. It must make millions on Medicaid and Medicare alone. They can reorganize, change their name from Petersburg General to Southside Regional Medical Center, but they are predominantly known by central Virginia citizens as a place to go because you are either limited in transportation to another facility or desperate for some type of immediate care. There have been occasions when I've visited patients at the facility and I'm horrified each time by the lax protocols and sloppy methods of care. If you are unfortunate enough to have a serious condition, or have a very sick loved one - this is not where you need to be. Call a cab, ambulance, bus or walk away as quickly as possible ...north to any other facility. You may have a chance of surviving if you're lucky enough to go elsewhere.