I love Dutch Miller Chevrolet thanks to the salesman Xavier Holmes. He was very helpful and…read morepatience. He was very knowledgeable and I am very thankful for his help. Thank you Xavier Holmes for your help.

Sad.... I have shopped at the "Beckley Auto Mall" since the mid 90's. ive probably bought 3 or 4…read morecars there since then. No matter my finances or credit history back then, I NEVER left without getting the deal done. The new " Dutch Miller " Beckley Automall may look like an upgraded old familiar face, but I assure you, the fancy new " Dutch Miller " sign does not hang proudly over an improvement on the original brand. I believe the worst part of what I am about to tell you, is that I even knew the salesman from previous positive transactions and I've known the finance manager for many years, and went through him at other dealerships. So, I called About a vehicle I seen on the lot. I was told the vehicle was $20,300. I was also scheduled for a " VIP Meeting" and told I would be meeting personally with the sales manager. This is the first crock of garbage that I was given. So, I go to my " VIP" meeting and a salesman finally walks down and talks to me. I, at first was pleased it was someone I had bought from before. I told him I wanted to trade in my current vehicle. he let me test drive the vehicle while they looked at mine. I came back and was invited into the salesman's office while they " worked "up my deal. I also told him I didn't want to put any money down, as I had just bought property. Now granted, my car has a few minor issues for a 2014, but it's also something that is no longer made and in high demand. So, although it won't hit the $9,000.00 top kelly blue book value, I have been offered a few times from Carvanna to buy it straight out for around $7500.00 which is far above the under $5000.00 I still owe on it. About 15 minutes go by, and the salesman returns and asks me if I " have " to use the car as a trade In? I told him I don't " have to" if I can get a better deal without it? He said ok and went back out. Now the truth to this is they didn't even want to even give me payoff for my car. now my credit isn'tt stellar, but its not in the tank either. My debt to income ratio Is excellent. here is what happens next. The salesman comes out and tells me they got me approved, but I needed to pay 5 thousand up front? So, let's look at this for a minute... I want to trade in a car, you won't give me anything for my trade. Next, I'm approved for a loan, but you want me to pay 5 k up front? Now here is where it gets sketchy... I was never brought into the finance office to even discuss this deal? I was never set down and shown numbers? I was just told this and basically left at the door. So I thought ok, maybe I take the deal? I called back and was basically blown off by the salesman. I called again and ask for the finance manager. I was given his voicemail and never got a return call. Later, I looked online, and the car was advertised for $1000 less than they were " working" into my deal. $19,300 to be exact I Went by the dealership the next morning, and the vehicle was gone... sold? So, let's recap, you won't give me a trade in, you won't even discuss the deal you offered me, the vehicle was advertised for less than you priced it to me at and hit my credit with inquiries for? And you never called me back and the car was gone the next day???, and I knew the people I was dealing with for many years.... So, you tried to rip me off? You lied to me About the price, and you basically treated me like a second class citizen because I didn't have stellar credit...? or, what was it, you had some personal Vendetta against me? You didn't like how I looked ? Or was one of your buddies or someone working there wanting that vehicle? I would go back to the ripping me off theory, but given I was never given the chance to discuss my options, it was more like you wanted to offer me a bad deal, because you had other plans for the vehicle.. If that's " VIP treatment, I would hate to see the standard deal. AS FOR MYSELF AND MY FRIENDS AND FAMILY, WE WILL NEVER STEP FOOT ON THIS LOT AGAIN......