I love Lisa and her staff. When my Samwell passed away, she shed tears. I have no doubt this team…read morecares about our pets, and I recommend them to everyone I know!

The owner of this facility is the most unprofessional and rudest person I have ever dealt with and…read morethis is why: First off I live in NJ and my mother recommended this kennel to me who had heard about it from a coworker. I figured since I was going to be out of state for vacation and would be going back to PA on the way home, it made sense to bring my 4 lb Maltese mix here. My Mom spoke to the owner and told her that my dog is a "barker" which is absolutely true but as an animal caretaker, I expected the woman to be experienced with handling a variety of issues especially when they are away from their home! The day I brought my dog I came prepared with her medical records, food for the week, her leash and harness and a toy for her to play with. The woman seemed pleasant enough but uneasy with the fact that I was coming from NJ to board my dog. Her kennel was almost at full capacity with about 10 dog kennels so I was comfortable leaving mine there. She made copies of all her medical records and took the things I brought for my dog saying she didn't need her leash. We left and the next day we went on vacation. At 9 am the next day I woke up and noticed that I received a missed call and voice mail from the kennel. It was the owner yelling in a very impatient and rude tone "She cannot stay here, she has to go!". Apparently my dog was not happy there and she had trouble bringing her back inside the dog kennel when she was in the run. The owner also called all of my emergency contacts (one of which is my mother-in-law) immediately after me and caused a massive panic. When I called her back I asked what happened and I got the same rude yelling and I could barely get a word in because she kept circling back to why my dog couldn't be there. At one point she even said "You're not listening to me"--I have never felt so patronized in my entire life by a so-called professional dog boarder. The woman even started yelling at my mother-in-law because she asked if there was any way that my dog could stay--it had only been one night and the owner didn't give my dog a chance to settle in. Once my mother-in-law went to get my dog the woman acted as if nothing happened and then told her "You're a mean woman," which was completely baffling to her. If you are truly capable of running a dog kennel, how about learning how to properly handle and care for a 4 lb. dog???

I have been boarding my 2 dogs at High Wycombe since they were puppies. They are now 10 and 11 and…read moreI would not think of taking them anywhere else. The owners of this kennel have taken the best care of my dogs. They are wonderful, helpful people and my dogs love them.

The Throop Location. My dog was in critical condition. He…read morecouldn't urinate for four days due to cancer masses putting pressure on his bladder. I brought him in the morning for treatment or euthanasia, they recommended euthanasia. I prepaid for the appointment (which was later in the day). Prior to the morning appointment, I requested a muzzle because my dog was snappy, he snapped at me in the morning, I wanted to make sure the staff would be safe while examining him. They were aware that he snapped at me, since I was adamant about getting a muzzle. When we came for the euthanasia, with my two sons and husband, they went through their checklist. I again shared he snapped at me, then all of a sudden they demanded he is tested for rabies. For those of you who don't know how animals are tested for rabies, they must examine the brain. When asked how much does he weigh, I responded 80 lbs, they coldly said in front of my boys 'we have to take his head off and send it'. WHAT!? Are you kidding me?! And the worse part? I had to pay for it. I opted for us to bring his body home for home burial, but now I have to choose to have his body returned decapitated or pay for cremation. All for a snap that didn't break skin. The only time I was spoken to with tenderness or compassion is when they asked for payment. I am so saddened, angry, and appalled that despite me sharing the entire day that we needed a muzzle to ensure safety of staff because he had snapped at me, when it came to the very last minute and I was deep in grief I was blindsided by this. Try consoling a 12 year old who literally grew up with his dog that we can't bring him home to bury. Explain what the 'doctor' meant when he said 'we have to take his head off'. They made a hard day infinitely harder. Do better, Throop location. Remember that we are paying YOU for a a service, you aren't doing anything as a favor or for free. Now I have to live with the knowledge that my beautiful boy will be returned to us incomplete. Without his beautiful head. By far the worst experience of my entire life.

We LOVE Dr. Henry - she takes amazing care of our 3 Labs but especially our 11 yr old, Krypto, who…read moreADORES her. He had minor surgery yesterday and she did an amazing job (as did the entire staff at the Throop location). Thank you all for treating our fur kids as if they were your own.

I just moved into town from the west coast and needed a vet for my sick cat. I called them to see…read moreif they're accepting new patients. The woman who answered the call was rude. She said they weren't accepting new patients and hung up the phone on me. How do you turn away a sick cat? I find it really hard to believe they won awards. I've only been in town for a few weeks and find it very difficult establishing a new vet for my pets. Either they're not accepting new patients, not open on weekends, or don't allow walk ins (which is just crazy to me). I never had this problem in my last state I lived in. PA needs to do better with animal healthcare.

Very nice office staff. Very good vets. They listen to you and make their decisions on what they…read morefind and what you tell them. They are very caring.

I would not recommend. They took 3 hours to groom my pom. I asked for a trim and to clean him up a…read morebit and when I picked him up, he was SHAVED! Completely unacceptable. His coat is ruined and will take a long time to grow in. I did not get a good vibe from this place from the start. They let other large dogs just roam around the shop with my small dog.

I went to this groomer solely because of the deal advertised on YELP. When I went in they said they…read morehad instructed YELP to remove the promotion, but they happily honored the discount advertised. This would have become my long term groomer if we did not relocate.

She is wonderful! I had a handicapped dog that Diane used to groom and she was fabulous with. Very…read moregentle with him. Took very good care of his needs! Would recommend her to anyone!

Reliable and reasonably priced. Jesse has always done an amazing job when watching our pets! Highly…read morerecommended!

Autumn took care of my aging cat that has health issues. I contacted her because I was going…read moreaway and wanted peace of mind during my 2 week vacation. Peace of Mind was what I had.. Autumn was very professional , meeting me and my cat before I left, reviewing medications and obtaining all the needed information in the event that an emergency situation would occur. Once you meet Autumn you will not wonder if your animal is safe and well taken care of. I recommended Autumn without reservation. I am sure my cat Sam would also.

I just adopted the second dog from OLTL. They are…read moreprofessional, caring people. I wish there were more Rescues like them. Simply the best!!!

found two dogs sent them to them and they was sent to a rehoming then the next day the owner was…read morebeing rude and threatening us with her son whom she says is a police officer and she texts the woman who had the two dogs and says either you keep them and deal with them or give them back very rude and unprofessiona behaviour!! i can post the actual text messages from her she claimed we signed them over under false pretenses which is false we found the fl dogs bathed then fed them.knew nothing of they history called several rescues she was the one who accepted them sent pictures gave what history we knew of! we signed them over and left! the next days he threatening us because one pup had a seizure which she didn't have under our roof the 6 days we had them! and also the sister is blind which they knew about! disgusting organization but the pups are now there's