I needed to replace an old water heater. Water Heater Doctor replies were prompt. They removed the…read moreold water heater, installed the new old. Used an apprentice as well as the regular technician. All went well and because they can do other plumbing tasks besides water heater maintenance, they looked at my other needs and will get back to me with suggestions. The best!

My gas tank water heater was 20 years old and I decided to replace it pre-emptively. I requested a…read morequote from 3 companies, one of which was the Water Heater Doctor. Their quote came in the lowest and Brandon was extremely helpful on the phone, so I ended up choosing them. - The quote process was great: I submitted their online form, they gave me a call asking for more details, I sent them a few pictures, and they gave me another call with solutions and a quote. The quote also happened to be the cheapest of the 3 companies I got bids from. - The installation went very smoothly. I understand that direct vent water heaters are a little tricky to install, but Brandon installed perfectly. He arrived on time, got rid of our old water heater, and added a new water heater with several fixes: the overflow pipe now runs to the sink, he used a "flex vent" kit so the water heater can sit on the ground, and he put the water heater in a tray to reduce issues from slow leaks since I don't have a basement drain. - After the install, Brandon taught me how to change the temp / turn the water heater off / how to flush it / how to change the anode rod. Very pleased with the work and my new water heater is working flawlessly. The only downside was that there was no permit. I'm no expert on permits. Portland's website says that water heater changes require a permit. Brandon said it's a "gray area" for residential. I am not planning on selling the house and things looked good to me, so I don't mind too much.

I cannot say enough good things about this company. The saying goes you can choose 2 from price,…read morequality and speed, but these guys delivered on all 3. I needed a full HVAC replacement - A new Furnace, new AC, and a ton of custom ductwork. I got bids from 5 different installers and they were the lowest price, despite offering a higher end furnace and AC system. The job was scheduled promptly, Oleg was very responsive and communicative, and despite the complexity of what I needed done for my remodel they delivered exactly what we discussed. I'll definitely be using them again in the future.

Asked for an estimate to repair my heat pump. Technician was very courteous and professional. He…read moresuggested that rather than fix the 5 year old unit, I should replace the whole system. He gave me a verbal estimate of about $7500 based on his experience. When the actual estimate came through email, it was around $9500! Ended up finding out my unit was under warranty and was able to get it fixed through my original contractor.

After 28 years we decided to be proactive and replace the old Bradford White 40 gallon gas water…read moreheater. Matt got my water heater replaced within a week with the updated Bradford White model. He did an amazing job, and the price couldn't be beat.

First, I'm super embarrassed about how long it has taken me to write this - literally months…read morelater!! I'd reached out to Stan the Hot Water Man after seeing a recommendation on Nextdoor. Someone got back to me right away, and scheduling was a fast. I originally called them out to service my water heater and potentially upgrade the heating elements. They were incredibly quick with the service, but what really blew me away was their honesty. Instead of just replacing the elements and charging me for it, they let me know they were completely fine and just needed a quick temperature adjustment. I was able to return the parts I had already purchased for a refund. They also noted that while my unit is in great shape right now, it is getting a bit older. They took the time to educate me on what to keep an eye on and walked me through my best options for a future replacement when the time comes. Amazing service, fair pricing, and incredibly helpful professionals. I'll definitely use them again in the future.

Simpson Plumbing replaced all water pipes and lines, along with all new fixtures, in both…read moreapartments inside of a ranch style duplex. The pipes were very old, there were several leaks, and the water pressure was non-existent. Hired by my neighbor Mary H. (landlord), she asked that I share her experience with this company. She has great water pressure now, and she swears that the water somehow tastes alot better. I really like some of the new features of the fixtures like an outside water spigot that you can shut off from inside the garage. No one can come up and just use it or leave it on. My landlord waited a full billing cycle- her water bill is down by $200! She appreciated that the team was professional and got the job done in a timely matter. For me, I'm super happy that the toliet is no longer running. I also had major surgery and was recovering at home. So I really appreciated that the team lead was thoughtful about that. Great Job thank you! Beech St

I recently had the pleasure of reaching out to Simpson Plumbing in Vancouver. I had kind of an odd…read morerequest when I reached out to them for an estimate to replace a water heater. I had just had a full plumbing inspection from another company and knew exactly what was needed, but I felt the price the other company was quoting seemed a little high. So I decided to reach out to 5 other companies (Simpson being one of those). I knew I did not want to make 5 more appts for plumbers to come out and spend 30 minutes to 1 hour+ assessing the water heater. I just wanted a general idea of what these companies charge to replace our water heater and I would do an actual in-home visit when I chose one to move forward with. I did send pictures of our current set up and our current water heater brand, model, BTUs, home usage info, etc, so it wasn't a completely blind estimate request. Simpson's price was pretty much in line with the others, but overall lower than the majority and they beat the original company's estimate even if I added in signing up for Simpson's annual membership plan. But where I really felt Simpson Plumbing shined was in my interactions with Denise and Adam. Denise especially, as she was the person that answered my initial request and remained my main contact for my interactions with Simpson Plumbing. She was super nice and accommodating. Adam was the person that wrote up the estimate and it was probably the most detailed one that I received. I had a few others that just mentioned "Basic Water Heater Install"...no model number, no mention of whether the expansion tank was included, etc. Even though I did choose another company for this particular job, I can say I would not hesitate to hire Simpson Plumbing in the future. I have even added them to my contact list already. We all know plumbing issues come up with home ownership so it is good to know which companies stand out, especially where Customer Service is concerned.

Zack from Service Pro Plumbing exceeded our expectations. We have rave reviews and will call…read moreService Pro Plumbing again. Zack replaced an outdoor facet that was problematic and not working. It was a good experience from the outset. We received a text that he was on his way and his photo - security conscious. He was driving a clean, logo'd van. He smiled, made eye contact, introduced himself and shook hands. He looked over the situation and gave his recommendations. We were pleasantly surprised at his professionalism and high-quality work. He replaced the faucet with a better quality one and reconnected the hoses. He was clean and organized. I would repeat that we will call Service Pro Plumbing again - and hope that the technician is Zack.

Zack from Service Pro was awesome. He swapped out my 21 year old gas water heater for a new…read more50‑gallon Bradford White and had the whole thing done the same day. I had a few quotes already and he was able to provide me a fair and competitive price. Super friendly, knew exactly what he was doing, and explained everything clearly. Really solid service all around. Highly recommend!

We got home late Sunday afternoon from vacation and our air conditioning was out…read more We called Precision and Moses Garcia answered our call. He came out Sunday night and figured out the problem. He was able to get our unit running again even though he did not have the exact correct parts. He explained everything to us and came back the next morning with the correct parts and fixed it. We were very impressed with the service, price, and quality, and how professional he was. Highly recommend them.

I'm not a big reviewer, but I had a very not good experience with this very highly rated business…read moreand I feel like warning others is appropriate. We recently purchased a home. The sellers had installed 2 new direct-to-consumer brand (Zokop) heat pumps with 4 heads (2 for each) in the home roughly 1 year ago (they are not providing records, but this is a reasonable estimate). After move-in, we noticed an error on the head unit in our son's room. Precision had previously repaired a broken AC at my small business 2 years ago. It was a good experience then, so I was excited to hire them again. They sent 2 technicians to our house, Edgar and Dylan, to service the units and diagnose. Long story short: Dylan broke the fan in one of the good units, which was maybe a year old (per Edgar's estimation based on some technical detail about Freon...you'd have to ask him) and previously working perfectly. He stuck a probe thermometer in the unit to check its efficiency and then caught the fan blade with it as he pulled it out. There was a CRUNCH and 3 bits of plastic fell out. He said "what was that?" and otherwise shrugged it off. No apology. No taking of responsibility, no solution or assessment offered. Completely unprofessional. I stayed calm, paid for their service, and got them out of my house. They assessed the issue with the other unit to be a Freon leak and quoted for repair. Shortly afterwards, I did a small amount of googling and concluded it was likely the fan. The following week, their office called to schedule the leak repair and I asked to speak to the service manager. His name is Wendell. He asked for a photo of the broken pieces (same one I'm posting here) as well as a photo of the label on the unit, which I also provided. He said he'd see what he could figure out. 1 week went by, I called back, he said he couldn't find anything about the unit or source parts, but if I find the part, they could install it. Not a good solution. I stayed calm and said I would think about it. Here's the thing, I'm also a repair-based contractor. Sometimes, I make a mistake and break something. We're all human, but our mistakes are our responsibility. I can't imagine breaking a customer's perfectly good thing and then just acting like, well, nothing I can do. Total BS. You can't find the part? Buy us a new unit. Too expensive? File an insurance claim. You came into my house, broke a new, working thing, and then left me high and dry. Completely unacceptable. Anyway, I thought about it, decided I don't want these clowns in my house again, and I don't want to keep asking them to act like adults with a sense of responsibility. I hired another company to fix the freon leak. They charged $100 more than what Precision quoted me but also did the assessment and repair the same day. That technician verified these pieces are from the "blower wheel," which is just another word for fan. I still have not resolved the issue with the fan Precision broke. They have a responsibility to make this right, but I'm sure it's on nobody's to do list. Maybe they read their reviews?

Alex did a great job replacing leaky flanges in both of our bathrooms, including one that drilled…read moreinto tile on slab foundation. He was on time, clear about what needed to be replaced and what it would cost, efficient, and reasonably priced. We'll be happy to call Go With the Flow again.

They got our money and we got nothing back…read more At first, their response was fast and Alex came out the next day. He couldn't identify the source of the leak w/out cutting the ceiling and he couldn't do that until after we got our asbestos test done, he said we could reschedule him free of charge. That sounded fine. Four days later, I called them back at their main number to reschedule: No voice mail greeting and no response. Called them a week later: Same thing In fairness, it was the holiday season, but if a company can't respond and can't make the effort to let their clients know when they will be off, then they're not a company we want to use

I had a great experience with Rossco plumbing company! They came out the same day I called to…read morereplace my water heater, which was a huge relief. The pricing was very fair, and the team was not only professional but also incredibly informative--they took the time to explain everything they were doing and answered all my questions. It's clear they take pride in their work. Highly recommend them for any plumbing needs!

I had Ross come out to inspect standing water and a sewage odor in our front yard. Without doing…read moremuch in the way of investigatory work, he concluded that repairs would cost between $15,000-$20,000. When I asked how he arrived at that estimate, the response was simply, "I've been doing this for eighteen years." He stated that our sewer line could not be scoped and that the entire system would need to be overhauled, including excavating the front yard. That recommendation felt extreme given the lack of diagnostic evaluation. I'm very glad I sought a second opinion. The actual issue turned out to be a faulty switch on a grinder pump, and the repair was under $1,000. Additionally, contrary to what was stated, our sewer line had already been scoped when we purchased the home. This experience raised serious concerns for me regarding the accuracy of the assessment and overall integrity of the recommendation. I strongly encourage others to seek additional opinions before committing to major repairs.