**SHOCKINGLY BAD SERVICE, DO NOT USE**
I made enquiries…read morewith Gleem as to whether I could set up a regular domestic cleaning service and was told this would be fine. Great. I booked it for Wednesday 26th September, and received a 'We've Received Your Booking' email on the same day. Later that day, I received a voicemail from a staff member called Altair, who said that unfortunately the 26th was not possible so would I mind having the clean on Monday 24th instead? I sent an email to the Gleem email address (note you cannot email any member of staff directly, and so staff seem to pick up random emails and have no clue about the history of the case) to say that this was fine. I also called and left a voicemail to say this was fine, and that I would drop my keys off over the weekend so they could use them on the Monday. However, I was ill over the weekend and didn't get a chance, so on Monday morning before 9am I sent an email marked important saying that I would leave the keys in a safe place and please could they confirm this was ok. I then called approximately 6 times over the course of the day to see if that was ok, and left two voicemails as there was no response to any of my phone calls. Unsurprisingly when I got home the house had not been cleaned.
So, on Tuesday I tried several times to call again, with very little luck. I got through to Altair who seemed very confused about who I even was (he thought I was a different Amy) and didn't seem to know why the booking was moved to Monday as it was still showing on the system as Wednesday - even though he was the one who said it had been moved to Monday! I asked politely if all correspondence could be by email as I was at work, but received 2 more voicemails (one asking me to call back, one blank message). So I emailed the generic Gleem email address once more reiterating that I cannot answer the phone whilst at work, and also asking if I could expect the clean to happen on Wednesday as it didn't go ahead on Monday. With absolutely no success in finding out whether the clean would go ahead the next day, I decided to just leave it and see what would happen. Then at 21:54 on Tuesday evening, I got an email from Courtney-Leigh Oakes (the Domestic Manager apparently) asking if I had dropped the keys off at the weekend. Pretty unimpressive considering that I had called and emailed at least 10 times after saying I would drop the keys off explaining that I would leave them somewhere safe instead.
I woke up on Wednesday (today) to another email from Courtney (sent at 00:07 - office hours are supposed to be 9am to 5pm so I am now understanding why it is that no one ever answers the phone during these hours) asking if I had left the keys in the safe place for Wednesday's booking. I replied saying Yes, set off for work and thought I would try to give them a ring just to confirm. I got through to Greg, who seemed unable to even confirm if I was due to have a clean on that day, let alone whether they were aware the keys were in the safe place I specified. He said he would put me on hold and speak to Courtney, but after 10 mins on hold I hung up and called again. After about 5 attempts Greg answered again and asked if he could email me. I said absolutely not because I have no faith that anyone will email me and I need an answer now - will my clean happen today or not? Simple question - you would think! After being put on hold for another 5 minutes, I finally got confirmation from Greg that yes, the clean would happen!
At around 10am whilst at work, I received another email from Courtney (again in response to an old email and clearly without any awareness of the current situation), saying that there never was a booking for Monday, but yes, I would be having my clean today "with our lovely cleaner Arina." I didn't bother replying because finally it looked like the clean would happen. The clean was scheduled from 12-2 and as I received no emails or calls in this time I assumed it had all gone to plan, at last. But of course not. Strangely, one hour ago, I received an email from the generic Gleem email address with the subject "Re-schedule of your booking". Well, I didn't reschedule the booking, but looking at my account on the Gleem website, they had gone ahead and rescheduled the clean to tomorrow without asking me first. Once again they failed to do the clean they said, once again they failed to answer the phone as I tried to call at least 5 times in the last hour, and once again they have left me two blank emails.
If this story were not clear enough, my advice is simple: AVOID THIS COMPANY AT ALL COSTS. I have spent hours of my time trying to arrange one simple house clean and all it has caused is stress and frustration.
