I choosed this business of Used cars dealership because it's one of the most flourishing businesses…read moreof these present days, and I want to seize this opportunity to also make it affordable for everyone to be able to purchase and own their own dream rides.

I've been buying used cars sight unseen since 2011, this is hands down my best experience yet…read more Rami at Motorcars Louisiana was nothing short of amazing to work with. Straight to the point, seamless purchase and provided a fantastic car. It was better than described and they stayed in touch everyday from when they sent me the bill of sale, received the check and even helped me get a great price on shipping it to me. I will always look to them first when I start my next car search!

Great service, smooth process, friendly staff, and got me in my car fast! Highly recommend.read more

I purchased a 2015 Ford Fusion from CarPro Auto Sales in Baton Rouge and shortly after purchase…read morebegan experiencing serious issues with the vehicle, including pulling while braking, jerking when hitting bumps, steering instability, and excessive tire wear. After researching the vehicle further, I discovered multiple unresolved safety recalls involving braking and steering-related components. Because of these safety concerns, I no longer feel comfortable driving the vehicle, especially with my children. I contacted the dealership directly and attempted to resolve the issue professionally, but was informed that because the vehicle was sold "as-is," they would not assist with rescinding the sale or refunding payments. I have since filed complaints with the appropriate agencies. I encourage anyone purchasing a used vehicle to thoroughly inspect the vehicle, research recalls through NHTSA, and fully understand the terms of an "as-is" sale before signing. This has been an extremely stressful experience and I hope sharing it helps others make informed decisions.

sold me a vehicle they already knew was broke. Dana the sales manager is nasty and does not have…read morea good attitude. Carpro in Baton Rouge

I've always been impressed with Gerry Lane's service center and how helpful they were with my 2003…read moreSaturn Vue. When it came time to buy a new car, the sales team has not let me down. They were friendly and knowledgeable and did not pressure me into buying, rather they really seemed to care about my budget and my needs and finding the right car for me. The buying experience was easy and pleasant. As the car wash was already closed by the time I'd purchased my car, I was supposed to come back to get my new car detailed, as well as get the required inspection sticker. When I returned the following Saturday, I was informed that my salesperson had left Gerry Lane..and the car wash was closed. Joshua Tilley quickly stepped in to help me finalize some remaining paperwork and arranged an appointment and a loaner car for me to get to and from work while they detailed my car and got the state inspection sticker. As impressed as I was with Gerry Lane before, this impressed me further and demonstrated that the Gerry Lane team cares about the customer more after the sale and has a true commitment to customer service. I will recommend Gerry Lane to anyone looking for a new vehicle and plan on purchasing any future vehicles from them only.

My check engine light came on yesterday so I brought my vehicle to gerry lane auto service told…read morethem what was wrong Taylor owens took vehicle to put it on the diagnostic machine(didn't tell how much it would be from the beginning) I been here since 8:00 am got my 1st text at 11:01am saying in need a battery for $200+ I declined cause ima get it done at a later time got another text saying I can pick up my vehicle then got an invoice for $182. I told her are you kidding me how come you didn't tell me that from the beginning if I knew it was gonna cost that much I WOULD NOT have gotten the diagnostic test.. I brought my vehicle from here 3 yrs ago. How do they if I didn't have a bill to pay like I said if I knew it was going to be that much i wouldn't have had it done...

Mr. Foster found me the EXACT car I wanted! He was very knowledgeable and helpful in every way…read more Please consider visiting this dealership when looking for a great certified used car!

I had a very negative experience with this dealership. My salesman Danny was great very honest and…read morehelpful. The big negative was the finance dept. I left there with so many add-ons that I didn't know I was agreeing to. It increased the cost by thousands of dollars. I went back the next day to remove all the 'extras' that were tacked on. No luck. He told me they couldn't remove them. I then called Honda Corporate and they said it could all be removed and refunded. Went back to Team Honda and told them what Corporate said. Their response was they could remove them but chose not to. I traded my new Honda in for a Toyota. I really liked my salesman, but the finance guy, not so much. I cannot recommend this dealership. I know I will never spend my money there again.

It was a nice drive from NOLA to BTR, that went well. Lol…read more I tried to call PRIOR to making the 80.8 mile drive to the facility to ensure 1) the vehicle was still in place 2) inquire of the condition 3) make sure they would be open Memorial Day. Well the answer to the 3rd question was resolved by the website. questions is 1 and 2 remained unanswered. Soooooo in spite of it all I took a chance and made the drive. After all, it was Memorial Day, BTR is not a bad drive and I was interested to see what the outcome would be. I will say this is a great idea. Whoever came up with. It is a great idea. You basically go on the website. See if the vehicle is in place, head on over and you remove the part yourself. There is a $2 admission cost, but if you sign up for the free VIP membership, there's a reduced price. And as a VIP member, your privyy to all sorts of deals that they send you via email or sms messaging. They provide you with wheelbarrows in the event that you have a heavy load to carry. But other than that, this is a DIY and it's best. So bring your OWN TOOLS!!!! Rows and rows of cars. Just imagine a vast wasteland of vehicles, but in a semi ordered fashion. In designated row and even particular spaces ie C304. All are ready to be taken a part as one needs. What I saw on the website versus what I saw in person we're starkly different. It was the Amazon vs Wish version of items. I must admit the vehicle that I was looking at it been there since March 2026 and this is the end of May 2026. So understandably things would be different. But my goodness, there was barely anything left of the vehicle. For your convenience, there's a handwashing station as you exit the yard. I found this to be beneficial, those junked cars are full of grease, grime & stagnant water from the rain. Also, in addition to being able to remove parts there is an area near the front door where they also sell other things. I guess things that they found in the cars, i.e. shoes, purses, etc.. Annnndddd I also found that they sell batteries and used tires. And they even have cars for sale. I did leave with a piece for my car, but not the ones I came for. So the trip wasn't a TOTAL BUST. I would return, maybe not to this particular location as there is one closer to my home, but I do like the idea of being able to find parts for the low-low. And I would also bring a person that is mechanically inclined to help with disassembly of the vehicle part that you need. I found the employees to be pleasant. Not very helpful, there was a sale going on and had I not mentioned it, the cashier was not going to share that information; HOW RUDE... Lol As I left, I heard in my Spirit, one man's trash is another man's treasure. This place truly embodies that adage.

I thought I'd never have to visit a junkyard again but here I am, thanks to owning a rare vehicle…read morethat contains discontinued parts from the manufacturer. I was in search of a driver side door actuator. I actually ordered one from EBAY but it didn't include the floor and trunk manual release. I took a look on Pull A Part's website for shits and giggles expecting them to have every model CTS except a coupe. To my surprise, the Baton Rouge location had a coupe in stock. Now the flip side was wondering if this part was still in the car. I drove an hour by both holding my door closed by hand and tying a strap to it, lol. Pull-A-Part granted me free admission for being a veteran. I arrived to find the part was still there. Now the other flip side was wondering if the part was still operational since you need the vehicle powered to test the actuators and the batteries are removed. You also need to remove the backseat, rear interior panels, and seatbelt to access the door actuator. Luckily Pull-A-Part has the vehicles elevated and spaced out which creates a decent work environment. I didn't even mind the fact that it began to rain. I even removed the passenger side door actuator for when it's needed in the future. Pull-A-Part discourages working on your vehicle in the parking lot. I needed to verify the driver actuator worked so I installed it quickly since my backseat and panels were already removed. I plugged it up and it didn't work. Disappointment was an understatement. Then something told me to pull on the floor release. The chime began to sound after hearing the actuator click. I closed the door and it worked. I did a little dance not caring about being seen, then I quickly hit the road after gathering my tools! P.S. Pull-A-Part only offers store credit. No refunds.

Service review for an oil change Dec 2023…read more Todays experience with Royal GMC service in Baton Rouge, LA was service number 4 and I will honestly say it will be the final time I ever use this dealership service for ANY reason at all. The service at this dealership is a complete disaster and a failure which is a direct indication of the lack of leadership from the service manager. Absolutely shameful that current problems have been consistently occurring for almost 12 months. Before I write my review on what went wrong today, I do have to give credit to Hannah (service front desk). Without her help and consistent apologies, this review would have been a zero stars. Hannah went above and beyond to help clean the mess that was left behind by the service technician. Absolutely nothing that occurred today was her fault, in fact she deserves all the praise and credit because she was the only employee who cared enough to provide a solid customer experience. The service technicians at this dealership DO NOT treat your car with respect. today was the second consecutive time in which grease and oil from the technicians hands were left all over the interior of the car. The seats, door panels and center arm rest was covered with oil and grease. Once I brought my concerns up to Hannah she sprinted into action attempting to make the situation better by cleaning up after the technicians. A complete disappointment with every level of management at this dealership. Customer be warned....until they start to address management changes, you need to take your car to another dealership

We were driving in our Yukon xl on the interstate from New Orleans when our car stopped…read moreaccelerating. We had 3 kids and a dog with us. We pulled to the side and finally got it restarted and got off I-10 on the Siegen exit. The check engine light came on and we started getting texts to SERVICE TRANSMISSION IMMEDIATELY. We drove by a Chevy dealership first. Called them and explained our situation. They said they couldn't help us til Monday. This was Saturday morning. We kept driving and came across Royal Buick GMC. We pulled into the service department. They immediately diagnosed our problem. They completed the repair in less than an hour and it was under warranty so we didn't owe anything. I'm so thankful they could help us immediately and so quick!!