Okay the doctor retires and I get two bills from previous service. No - that is not how we had…read morediscussed my payments. I paid in full for each service the day of service. I'm really upset Dr lebeck has chosen to treat patients in this manner. The quality of care is not in dispute- my knees are much better. This after billing is really not fair. Not sure how to fight it on my fixed income.

This place is like a sports medicine. If you get hurt or injured in sports or work, they try to…read morehelp you without doing shots like cornerzone shots. So I hurt my shoulder and elbow. So right now I go in there for sausage and the staff seems really nice.

The therapists here are excellent. I have had therapy multiple times. They have helped me and are…read morewonderful. I had a billing issue and the owner resolved it.

Tom and Averie are excellent. Very professional, caring staff. Thorough appointments, with great…read moreresults.

Both parents have been frequent patients here over the last few years. Most nurses are very good,…read moreeven if their ratio to patients is too high. Care managers are good about keeping out of state family updated. Food is pretty good too.

The care is sometimes very good. Other times the nurses can be rude. Especially to EVS members. I…read moreexperienced and seen hate, cynicism, lying, favoritism, spying on others for the boss in return for special treatment, information about patients and EVS employees' personal business is spread. They have no regard for decency. Leo the Nurse does a wonderful job. As does Meghan (?) in the ED, another kind wonderful hardworking nurse. Be wary. Be careful. No one there is your true friend. They will talk about you behind your back and to your face. This is only the tip of the iceberg folks. Be careful. -L.D.

I connected with Massageworks via text to get an appointment for my daughter as a gift, as she…read moreneeded a massage after having severe back issues. Justin indicated that his schedule was full, but he would do his best to call back and schedule my daughter if an opening occurred. Lucky enough, the next day, we got notice that there was an open spot. Justin had the appointment with my daughter and she shared that she experienced a huge relief in pain and major improvement from the massage. Justin said that it was one of the biggest muscle spasms he's encountered. The next day my daughter flew across country and went from incredible pain to great relief and plans to have follow-up sessions with Justin when she gets back to Sierra Vista. Thank you, Justin, for helping out my daughter. She was indeed in need.

Wonderful and productive personalized massage! I have found relief and relaxation through the…read moreprenatal massage.

Your search for a new massage therapist is over! I have had monthly massages for years- Jackie's…read morewas by far the best I have ever had. Jackie was absolutely amazing, taking her time to explain things and to give me a couple of stretches to do at home. I was sore for several days like she said I would be-it was so worth it! And she is reasonably priced too.

I can't recommend Roxanne highly enough! I had been having shoulder pain for several weeks. After a…read morevery unsettling bear bite in the face by a rattle snake, I was also suffering from a bit of PTSD. During the snake experience, I somehow injured my already hurting shoulder much worse. Roxanne listened to my issues and went to work! Her energy is very sweet and caring. Her skills are top notch! One of the best massages I've ever had and I've had a lot of them. After an hour Roxanne had me and my shoulder at least 50% better. I went back a week later and she basically fixed it! Great job!

Thank you for your fast service and kindness! I'm very thankful that you do what you do to help…read morepeople. Your prompt attention and care is appreciated-- but your fabulous "bedside manner" is as much to note for a five-star review. I pray that you have enjoyable careers and maintain good health yourselves.

This is the only place in town for emergency care. The staff, the nurses, and the doctor were all…read morevery kind and professional. Where was a bit of a weight, but no worse than any other medical office.

They are awesome. In the response to getting me in for treatment quickly. Good and helpful office…read morestaff and the therapy staff are great.

I believed all the great reviews - my experience was 180 degrees different. Waited weeks to be…read moreseen - was seen on a Friday and the visit was fine - nothing that I could not have looked up online myself but I wanted to give it the benefit of the doubt and try it. Visit was on a Friday morning - Monday afternoon I get a text message demanding payment. I am to call the office or stop in person- I am confused because they are in network with my insurance - so I go online and they have not billed my insurance yet. This was all verified with them up front BEFORE I made the appointment. I call and try to politely inquire about what I presume was a text sent in error and I get talked down to like I am daft and do not understand how insurance works. I stated that I would be happy to IMMEDIATELY pay them as soon as the EOB from the insurance is posted. This was unacceptable and the negative tone continued so I requested that they cancel all my future appointments. They then called me to try to 'help' me. No thank you - when people show you who they are, believe them. I have engaged with three different medical providers over the last few months in this area - when my insurance issued the EOB, they notified me and sent a payment link and I paid immediately. I understand that you need to get paid - I have no issue with that at all but this was handled so unprofessionally that I do not trust your care. Thankful there are other providers to choose from and I will be letting my doctor know to not send her patients here. EDITED TO ADD: Your response reinforces that I do not want to have care at your office. I have NEVER had anyone refuse to bill my insurance and ask that I pay first. I plan to let the insurance company know of your process. Also, I spoke to two people today - gentle suggestion to not presume that people are stupid when they call in. Yes, I was told that I would have to pay what was not covered by my insurance - I understand that and as soon as you get around to billing the visit and the insurance company generates an EOB, I will pay you immediately. Instead of apologizing to an upset patient who is now not getting care, you are instead here defending your practices. If you never bill what insurance does not cover, why are you billing me BEFORE you bill my insurance? That would violate my provider contract with BCBS - perhaps the ones for PT practices are different?