Fair pricing for top quality, energy star rated, Trane products. Their installation was prompt and…read moreprofessional. Andy and his team run a smooth operation! Andy installed a 97% efficient, 85,000 BTU, Trane Furnace, and 13.8 SEER, A/C 2.5 ton coil. Furnace and A/C install was one day. They were on time and did a very professional installation within four days of our quote. Our 21 year old system was not reliably heating our home. We we're blessed with a warm fall, and especially blessed by the team at ARP! We received a high quality, quiet system, known for reliability and value. The tax credits of over $2000, make our new HVAC system even a stronger value!

Contacted ARP about installing a home generator. Andy was quick to respond and very precise in his…read moreestimating and spot on when it came to the delivery and installation. From the trenching for the gas lines to the electrical hookups, ARP did an outstanding job. Not an easy installation, Andy and his crew worked quickly and efficiently. No hidden fees or surprises, I cannot say enough about what a professional and efficient organization this is. So as opposed to trying, I'll just attach the photos of the work they just completed and let you see for yourself.

So here is the down low, I am a first time home owner but I am not a handy woman, so when my a/c…read morewasn't working right I had no clue what to do. I didn't even know where the filter was. I called around to a couple places and was met with businesses who made me feel like an inconvenience for asking questions or ones who wanted to charge me an extra $40 for them having to use a ladder. There was also a place with an F rating with the BBB. Least to say I was definitely not feeling comfortable with what I was finding. Then I got this advertisement in the mail for BTU Comfort Solutions. They were offering a cleaning or diagnostic service for $69 so I decided to give them a call and see if they were going to try and bamboozle me as well. I spoke with Ann who was immediately pleasant and friendly, she did not try and rush me off the phone, instead she patiently explained the services they offer, answered all of my questions, and even told me she'd have one of the service techs explain everything in detail to me since I confessed I was pretty ignorant about the a/c. Something else that was great? Their price was their price. They weren't going to charge me $95 for 30 minutes then $90 an hour after that like some other companies. There were no extra costs unless I needed products like more coolant (freon). They also had evening hours (5-7pm) and had a spot open for the very next day! Day of there was an issue with my appointment time being delayed due to a longer work time at the appointment before mine and a lack of communication between the tech, the office, and me. So I was a bit frustrated in being hot, sweaty, and not knowing what was going on. I got a hold of Peter, the owner, and he sincerely apologized and explained what had happened. This was a fluke and did not represent how they normally do their business. Christian, the tech, finally showed up and did a thorough job of checking out my a/c unit, showing me where the filter was, and explaining everything that he was doing. Turns out my circuit breaker was not switched on and that was the problem. (I know, I know, I feel silly, but in my defense how was I supposed to know the previous homeowners turned it off? I know, still not a good excuse...). Ann called me the next morning to further apologize and to offer me a comp towards a service if I still wanted one. I declined since everything worked out in the end and my a/c was just fine. I even told her that because of how they handled things I would be using their company again in the fall for a yearly check-up of my furnace. Mistakes happen, what was important to me was that BTU seemed to be genuine from the start. They recognized their error, they still had their tech check out my a/c unit even though it was getting pretty late, they sincerely apologized, they didn't charge me, staff was educated on the importance of communicating, and they even offered a comp towards a future service! Good job BTU! You're alright in my book.

Excellent service! They were on time, and most importantly they were able to get my furnace…read moreworking again. Will use again.

First day of this summers heat wave and we have no air, I knew from last year we were on borrowed…read moretime. Dave came out the same day I called and got us cooled down until he can replace the air conditioning unit.

If you want to use a company that is honest, reliable and quick to respond, this is your company…read more We contacted B&B after being put through hell for over three weeks with our home warranty company and the company they sent out when our a/c stopped working at the beginning of July. That company took over a week to even come see what the issue was, then when they finally did come they claimed the part of our furnace that needed replaced was obsolete and that we would need to replace the entire furnace. Well, we figured that's why we have a home warranty and assumed the warranty company would step in and do as it promised when we signed up. Long story short, after three weeks of that company and the warranty company going back and forth each giving us different stories and reasons as to why they couldn't get the job done we called B&B Heating and Cooling. Dave answered my call and came that same day. I explained to him our situation so he could have very easily kept with the story of the entire furnace needing to be replaced. Instead he was able to fix our furnace the very next day. We were literally shocked. He was not only kind but generous with his time as I know he had to squeeze our job into his very busy schedule. He was also honest with us about the age of our furnace and that it will probably need to be replaced in the next couple years, but being that he could readily fix the problem he did just that and let us know it would most likely give us a couple years to save for a new furnace. I cannot express how grateful we are to him and to finally have working a/c again. Thank you B&B Heating and Cooling!

Hugh came out and quoted a job for me and got it scheduled as soon as he could once all parts had…read morearrived. His crew showed up did the install, cleaned up everything, were polite and informative. Even the secretary was helpful and kind! I was so impressed with their work. Getting good workers these days in the trades is not easy but his crew did awesome. We have had no problems with our new unit (it's been 5 months now) and couldn't be happier with the results! Thank you Shagovac Heating and Cooling for the quick service, painless install, and quality product! Highly recommend!

I had them replace my decades old Trane furnace and AC with a new Carrier system. They did an…read moreexcellent install. New equipment works great and all their work was top notch and professionally done. HVAC is not rocket science but a correct install ( vacuum lines , purge and braze then charge ) is VERY important for a good running system with longevity. Cut corners or do a half arsed install and even the best equipment will fail. You are paying for something that you want to last for decades and it needs to be done right no matter who is doing it.

Once again basement pros did what needed to be done!! Precise, affordable, and knowledgeable!!!…read moreAnything furnace related+ ... you wont be disappointed!!​

We had our condenser moved, it was on top of our garage and we wanted it moved to somewhere more…read moresensible. The line set and power had to be rerouted. We talked to several other folks that were more concerned about selling us a new unit. These guys listened to what we wanted, showed up when they said and worked late until the job was done. The price was fair for the job. Overall we are happy and would recommend this small family own company.

Guys who came out were nice but didn't seem as knowledgeable or as big as other companies that came…read moreout for a quote. And we needed a big job done, furnace and A/C replacement. So we went with a bigger company.

Robert and Crew were professional, prompt and efficient. He quoted me a price and did not attempt…read moreto up sell me anything I didn't need. I explained my issues and Robert gave me suggestions on how to resolve. Amazing service! I highly recommend.

best ever hvac service, fast and reliable and honestly priced! They fixed my air conditioner very…read morequickly

Richard is an awesome heating cooling guy hes straight forward and doesnt try to perform work that…read moredoesnt need done . He installed a bath exhaust in my bathroom and vented out roof works great . He cleaned up before leaving and is very prompt he will tex you 10 to 30 mins before arriving . Hes a stand up guy a vetern as well Kudos Richard!