I needed to replace four tires on my wife's car as soon as possible because two of the tires were not holding pressure and were worn out. Since I do not drive this car often, I am not always aware of any issues unless she informs me. I purchased four tires from this location, and approximately one week later, I drove the car and discovered that the steering wheel was not properly aligned. It was surprising that my wife had not noticed this issue. I returned to the location, where I was informed that they had only performed wheel balancing, not an alignment. I accepted responsibility and requested that they complete the alignment. A few days later, my daughter was preparing to drive the car and noticed that one of the hubcaps was missing. I contacted the location to inquire whether they had it, but they stated that they did not. As a result, I ordered a replacement from the dealer. Make sure you check your car carefully once you get it back. About a month later, after driving approximately 800 miles since the tire replacement, I took the car to the dealer for service. The dealer informed me that the front left tire had developed a bulge on the sidewall and needed to be replaced. I returned to the tire shop and explained the issue to the employee at the counter. However, he did not come outside to inspect the problem and instead said that I did not purchase warranty and that I needed to contact the manufacturer. When I asked who the manufacturer was, he told me to look it up online. Because I had purchased a non-branded tire, it was difficult to determine the manufacturer. When I eventually contacted the manufacturer (Sailun Chinese garbage), I was informed that the tire shop would need to conduct a warranty evaluation and that there was nothing further they could do directly. In retrospect, I made a mistake by not going to a more reputable provider, such as Costco or a Goodyear tire shop. I did not choose Costco initially because they did not have the required tire size in stock, and I would have had to wait 7-10 days. Given that this situation occurred shortly after a major snowstorm, waiting was not a safe or practical option, as I believed it would have been dangerous to continue driving under those conditions. I would recommend going with Costco and avoiding the garbage Chinese tire Mavis sales or Mavis in general. read more

Great servicea , Friendly staff, no waiting time and professional . Simple the best .

We found that our tire pressure was dropping quickly and found a screw in our tire. Despite it being a Sunday afternoon, Chris was able to squeeze us in. He assured us right away that this would be able to be repaired (often we find people are trying to push new parts on us) and the price was extremely reasonable. Would definitely come back another time! read more

Mavis Discount Tire - Screw in the tire - Tires Near Me - Staten Island, New York

Came in earlier than my appointment and was taken care of right away great service. Definitely recommend

I purchased 4 new tires & an alignment service. It took the mechanic 3 hours & 1 coffee break in the middle of my car being done. The mechanic did not mention the need of replacing a tire rod. Obviously, their business ploy is to not mention things that need to be replaced, until the car is damaged, that way they can come back and hit you up for even more money. read more

Always a pleasure coming to this shop for help with my car needs. Staff is great and very helpful, good service . I recommend this shop to all my friends and family. read more

Ordered discounted tire installation with the purchase of tires on Amazon. Arrived for my 10am appointment and was still there at 11:50am. I was next in line for almost an hour. Oddly, my online appointment through Amazon was cancelled and refunded at 10:02am. read more

Well I took the vehicle elsewhere and told them that the bulbs were all replaced and fuses were fine , but the like beams are not working , perhaps electrical problems? No electrical problems at all... Guess what The bulbs were no good! Hmm were the bulbs replaced at MAVIS or not ?? Were the bulbs replaced defective and they didn't have anymore ?? Hmmmmm. Oil change, vehicle inspections and wheel repairs .. I don't know about the replacing tires... read the reviews and PRAY!! read more

Great service and great job for an oil change .. just have to wait about an hour but everything was great!!

Great service!! I had a screw in my tire which I got from driving on the Bayonne Bridge. I needed to get it done as it was late in the evening, I called the Staten Island location on Forest Ave. They were able to service my car quickly and got me out fast! This will now be my main shop over the Bayonne shop. Great team and customer service. Thanks Mavis Staten Island Team!! read more

I came here a few weeks ago they installed 3 tpms sensors for me, I was satisfied with the service the kid behind the counter helped Mr out.. I told them I would be back the following week to potentially give them more work for a axle problem and inspection... The following week I go back this time I was met with yelling and cursing from the fat manager behind the counter that clearly forgot to eat his 3 xl big Mac combos for the day... I did nothing but come there looking to give them business, and said nothing rude to them... I will never give this place my business again you should be ashamed of yourself and I should be compensated for wasting all my time driving over there fire fat boy the manager read more

Unfortunately, I arrived at the Staten Island, Forest Avenue store to find a trainee at the desk, whose attention I had to ask for. Then he didn't know how to operate the computer. He asked me for my license plate number, which I was not expecting to have to provide. This should have been asked for when I made my reservation.online. Then the senior desk man yelled into the garage for one of the mechanics to attend to my wiper blade installation. The mechanic was not an English speaker, so when he seemed to indicate there was something wrong with my car's wiper arm, fortunately the senior desk man came and pointed out that, with the removal of the old blade, a part was left behind, which made it impossible to insert the new blade. (I think the way the mechanic removed the old blade caused this problem.). The senior man then inserted the new blades. The cost was much more than I anticipated ($54.42) and is much higher than the place I formerly got blades (which recently closed.) I read more

This morning I brought my car to the Forest Avenue location. Before arriving I confirmed my 10:00 AM appointment with Boni. I arrived shortly before my scheduled appointment and was told that there was one vehicle ahead of mine. The waiting room is empty and I am the only customer here. It is 2 hours and 45 minutes later and my car is still not ready. They were only changing out four tires and a wheel alignment. The only communication I've had from Boni is that I need brakes. That was 90 minutes ago. My car was recently checked by a very reputable mechanic and he assured me my brakes were still good and no work needed to be done. No explanation given regarding this outrageous wait time except to say that switching out tires take time. I normally would not bother with posting a review but I have a lot of time on my hands sitting in their waiting area for almost three hours. read more

Great place and great prices.. they are very professional and inform you on everything your car needs and more.. they answered all my questions and got me financial help! read more

I called because I had a bubble in 1 of the four tires I purchased with insurance on them and was told I had to wait until Tuesday because it was a holiday I don't understand why if the holiday was on Monday on Friday was told to wait until Tuesdays after the holiday why read more

they are definitely eager. they seem like they're on the right track. they make recommendations, and present themselves professionally enough. but the workmanship just isn't on par with the other Mavis in NJ and elsewhere. There's just too much back and forth communication with the front booth and mechs and people. The mechs didn't test drive my car in the lot after the alignment. The computer showed the front was green and the back was in the red. I didn't think much of it until I started driving it in the streets of NYC. It became progressively worse. Luckily, the alignment was under warranty. The guys at the nearby Mavis made the proper adjustments. Now it's smooth. read more

If i walk into a shop and the customers are complaining about the time they have waited for a simple battery or 1 tire, then its best i don't leave my car there. I took one look at the guys working on the cars, all laughing, fooling around, drinking and taking their time and told myself im not leaving my car here. To say the least the front desk personnel was covered in old grease like he was working on the cars and taking new customers at the same time, like WHAT. Nope, if you wanna get a service done, be prepared to wait a long time or be upsold something. Look i understand if your workers are not getting paid enough, but guess what we all feel that way, yet that doesn't mean take 2 hours to change 1 tire or 6 hours for a battery change. Fix this issue or people will stop coming here read more

They are a mess.... And what I don't like is when they tell you one hour and then its you two hours and next thing you know it's going almost 3hrs!! Not just me. Ask the guy what is going on? Oh we're backed up. But I had an appointment why was I given the wrong information? don't do that. read more

Fast and courteous service. They were really helpful, and charged almost half as much as the dealer wanted. They explained in detail what needed to be done, and gave a detailed summary of the charges.I was able to pick up my car at the time they quoted. I've found a place I can trust to bring my car, and I'll be a loyal customer. Thanks so much! read more

Replaced 4 new tires within 1hrs. and they had reschedule my appointment twice with a different time for the new tires hasn't arrived.

I had a flat and made it to Mavis right before closing. The attendant Jennifer helped me right away. She went above and beyond in the 100 degree weather. She helped find the puncture, plugged my tire and filled it up with air with no questions asked. She was a blessing! I also go for oil changes and always had great service! read more

Horrible customer service! Lied about the price quoted then when I disagreed because the charge was off they held my car hostage! When I questioned the young lady about the price she quoted me as opposed to when they were telling me my bill was she immediately went into how I was being rude! I asked her am I raising my voice? No! Am I calm? Yes! So how am I being rude? Because I was quoting her price back to me!??! Regional Mgmt never called me back after the store mgr refused to listen to my concerns! Just didn't care! read more

I wish I can put 0 stars but I can't. They installed tires and were placed improperly. I called to get them checked and they told me they couldn't see me and I had to wait till the next day. I explained I needed my vehicle for work and they could care less. I do not recommend this place and will not ever go again. How they do the error and they can fit me in to fix it. Horrible service! read more

Made an appointment on July 30th for a morning appointment on Saturday August 3 to get a new set of tires. Was told there would be a three hour turnaround. Dropped my car off at 10am sharp. Im now sitting in the lobby at 5:00. And my car is still not finished. So if you choose to get service at this location, expect extremely SLOW service. The only redeeming quality about this place is that the people working at the front desk were very friendly. read more

went for 5 tire replacement told me job was complete. when I looked at tires no work had been dome. they had my vehicle all day. at 5 the front man who had billed me for the 1700$ said he was sorry. then he started rushing mechanic to finish by 5:30. plastic on seat paper on floor when I left. were they just driving it all day? got key from helper as I paid. I will never go here again. forest Ave shop. too many other garages read more

Terrible customer service. If you don't want to waste your time then do not come here. I blew out my tire on a pothole and needed one replaced so figured I could get a cheap one here but that was a big mistake: I scheduled an appointment on their website for this location (staten island) for Sunday at 10:00 AM. I call because i'm running late and they inform me to take my time and come in whenever. I get there around 1:00 PM and they tell me they can't take me. So i come back the next day and they tell me they canceled my appointment and don't have the tire i ordered in stock and to come back tomorrow. I call the customer service number to make a complaint and they said the regional manager would reach out to me shortly. He never reaches out to me and i have to call the next day to get in touch with him, finally do and explain what happened and he said he'll call me right back to figure out what's going on. He calls me back a whole HOUR later, and says my tire that i ordered still isn't here and won't be until Thursday. At this point I am just fed up with the fact that everyone i'm dealing with is straight up incompetent INCLUDING the regional manager. Mind you during this 3-day process I'm driving everywhere on a donut tire. This place is trash. Don't do business with them it's not worth the few dollars you can save, trust me. read more

Worst experience ever. I first ordered tires and had a set appointment. I show up to my appointment and they don't have the tires- no call or anything to tell me that. I then have to wait another week to get my appointment (I reordered other tires) and when I show up to my apt at 12 they tell me 3-4 hours to put on my 4 new tires. My car was not even touched until 4pm. I didn't leave until 6pm. Just to put on 4 tires. All the other people in the waiting room were also very upset with the work being done with their car. I will never use them again. Don't waste your money at this location read more

Had to go back 3 times. Average waiting time 6 hours. Yes 6 hours. You would figure since it wasn't done right the first time they would get me in an out. Definitely not going there again. Had no alarms on dash now I have two. They took my car to another mechanic shop who advised it would cost over $1000 to fix. UNREAL. At first I thought they were taking ownership of there mistake. I made the mistake thinking that. They said I have to pay for it. Sorry not happy at all with my experience. read more

great customer service luis really helped me out. he's so quick & his alignment skills are.

Great service from Bernard and Ray whose names I am messing up. Saved me the cost of two new tires recommended by suckey Bloomfield BMW service to replace tires. All I will say is that the cute at was unbelievable. All my tire service will be from the new Mavis in Bayonne. Unmatched service. read more

My name is Elizabeth and I went in early this morning to drop my car off because my maintenance light came on and my breaks were squeaking. Anthony was very professional and informative on what my car needed. Everyone there is very respectful. Good time management on the length of time that they work on your car. I definitely recommend this location for anyone who needs their car looked at. I feel confident in saying that this location is very honest and fair in their prices. All staff are extremely professional. read more

I purchase for tires from Amazon and had them installed at Mavis on Forest Ave in Staten Island. When they replaced my tires the mechanic never check my tire sensors that tell me how much pressure is in my tires. I came to find out later on that day my sensors were not working. He also charge me to replace a sensor for my brack pads and that sensor is not working. I called the location to set up a date to have everything thing fixed Manager gave me a date and when I came in he said mechanic was out lunch and would be back in 20 minutes. I waited and about 40 minutes later I ask if the mechanic was back and he told me the mechanic had a family emergency and would not be ​coming back. He then said that the mechanic is not in every day and only comes in on certain days. This all started around December 10 here it is January 14th and my car is still not fix. On two occasions my daughter brought the car in two him to see if it could be repaired and he said the mechanic was not in. When I spoke to him today he excuse was she has not be coming in on the day I asked her to as if she doesn't work. Mavis is to large of a company not to have a mechanic on duty everyday. Even a mom and pop shop has a mechanic on duty everyday. He now ask me to come in on Monday at 8am in the morning for a mechanic that doesn't come in until 9am. Let's see what happens on Monday and he tells me there is no need to be raising my voice. read more

The worst experience ever! Every time I go. Couple of weeks ago they forgot to check my tiers after service the all were very low I had to go back. Earlier today pour out oil and forgot to put in new one. The car stopped at the middle of the road. Left my spare right inside my car instead of putty no it at the right place inside the trunk. We have been using them for years. They have gotten so much worse. read more

Thank You Jennifer you where extremely professional!!! I called Got appointment in 10 minutes I went in Jennifer explained. Jennifer was very knowledgeable, polite , smiled and Made you feel like your car was in Good hands. Most importantly price was very reasonably. Car done today Thank you Jennifer & mechanics at Mavis I definitely recommend. We got 4 new tires for our SUV Brake pads for front Rotors All done within 6 hours read more

Terrible customer service, don't waste your time and money coming to Mavis discount.. just to get oil change they take almost half of day. This place is a joke!! Never going back! read more

Hussien Abdelaziz always makes my experience with STS an exceptional one. I know that when I need work on my vehicle, he will provide service in a prompt and efficient manner. He is always pleasant and friendly and respectful when dealing with Customers as well as other workers. I needed a new tire ASAP, he ordered it and he assured me that it would be done before close of business day. Thanks to Hussien for turning my bad day around!! read more

I called for tires on my truck,I was talking with the manager Hussian which sold me tires in a previous location where he worked.I was surprised,it was a pleasure to work with a familiar face.He sold me good tires at a great price,everywhere else wanted more,he took care of me.Greatly appreciated. Will def be doing business in the future. THANKS BUDDY. read more

Best employees and honest and very professional. Don't believe other bad reviews. Try them and you will see for yourself. I work with customer service and I can spot an amazing customer service when I see it and these guys they deliver excellent customer service and excellent job . The manager Hussain is a good caring person and He is the reason why this place is running great. I bring my family cars there all times for years and will continue to get services at that location bc of entire staff. I would give them more than 5 stars if I had the option . Joe. read more

This is my first and most likely my last time i will ever go to Mavis. I called ahead for a quote on mounting my new tires on, wheel alignment, and oil change. I specifically was told that they were giving me a discount for mounting and balancing and wheel alignment. I found the price to be fair. I got to mavis on forest ave and the guy at the register helped me. He stated they made a mistake and it was going to be a higher price. Fine. The next morning after doing an overnight shift i came straight to Mavis when they open and they told me it will be an hour or two. The wait was HORRIBLE. I waited 4.5 hours just for mounting and balancing my new tires , wheel alignment and oil change. Nope theres more!! After finishing the job HUSSEIN (Mavis worker) told me my hubcap on my rim BROKE. Their response ? WE GLUED IT BACK ON!. (ARE YOU KIDDIG ME) They were nice enough to hurry up the job because i did an "overnight shift" so they wanted to give me the piece and the glue to put it back on myself. Another employee told me that its glued tight and it wont come out and if it does well i quote " i mean theres nothing we can do" I called the corporate office complained and costumer service had told me they will get in contact with them .the worker HUSSEIN comes out with an attitude looks at my rims and told me "all your rims are fucked up i will not replace any of your rims" THE PROFESSIONALISM ON THIS STORE IS UNBELIEVABLE!! He offered to replace the hubcap but after he offered he walked away and went back to work disregarding me or what i have to say about replacing the hubcap It gets better MY WHEEL ALIGNMENT WASNT PROPERLY DONE. My steering wheel isn't straight and the car turns slightly to the left. I have to go back and have them fix this. NEVER AGAIN WILL I TAKE MY CAR HERE. WORST EXPERIENCE read more

This place is a disaster. Even the Uber driver who brought me there told me not to use them. New tires check. Balanced nope. Shook like the devil. Lug nuts nope. Forgot to put 3 back on. Brakes replaced nope. You don't need brakes they're fine. They were running so late they just didn't want to do them. Had 3mm left. Fail. read more