My parents and I have been going to this place for years. We personally know the owner, but it seems like every time we do our taxes the experience becomes worse and worse. My parents had an appointment for 4pm and advised them to arrive at 2pm. They weren't helped until 6pm and were there until 8pm. Mind you tax season is over. My parents hadn't ate because they thought they'd be in and out. They need to be more realistic when it comes to creating appointments because they're wasting peoples time.. read more

Been coming here since I was 18 year's old and yes wait times are hard but I prefer waiting on someone who knows how to the job and do it right so there for I will wait the time on someone who I have been trusting over 21 Year's and my whole family knows the wait time as well and has come for over 30 Year's which says a lot if you can't wait for someone who knows the business go ahead and go elsewhere just saying. read more

They're definitely busy, I recommend once you receive your W2 to call them asap. They're busy. Great customer service.

***UPDATE All it takes is one person to drop the ball. I have been a customer here for many and many years. Before I arrived I called to see if I needed an appointment because I know how busy this place can get. I walked in about 5pm and talked to the front desk help named Lucy. I told her I wanted to do my taxes and gave her a specific person I would like to do them with, She told me to have a seat. After 45 min of waiting I go back up to the window and ask if I'll be seen or if they will be taking my paper work from me to get my file started. The other front desk girl said "unfortunately we aren't seeing anyone today." She gave me the options to leave my paper work and they will call me back when they work on it. At this point I was so upset because I was told to sit and wait for nothing and funny thing the gentleman that was being helped at the moment by Lucy said out loud "yeah she forgot about me as well, I waited 2 hours". As a courtesy they said I could be seen anywhere between 7pm till midnight, you must be crazy if I'm gonna wait till midnight to pay over $150 to have my taxes done. Mind you they are asking people to leave their paper work, they will call you back and all you have to do is come in to sign it but they are also seeing people in the office because you can clearly see people coming in and out of the office's and waiting in the hallways to be seen next. I replied as nice as I could and said unfortunately you guys have lost a customer, I will never be returning to do my business here and you can let Martha and her daughter Jessica know that I'm very disappointed that every year this get more and more unorganized and very unprofessional, the girl looked at me and said "OK, bye" Sad to say this place is all about making money (cash business) so they can care less if they lose a long time customer. This is a family own cash business and they don't seem to get it together. read more

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I have been getting my taxes done here for the past 5 years! Jessica always gets me a nice return every year! I have recommended about 4 people (close friends, co-workers) and they have all told me that without a doubt this is a place where they definitely take care of you $$$. read more

MAV services has been handling our families taxes for over 13 years, I would not trust anyone else with our business. Martha and Jessica's professionalism and reliability is top notch. I don't know anyone who works as hard as these two along with their fantastic crew, working long hours and making themselves available for questions. Their location to is very nice and welcoming! For those complaining about long wait times, don't wait til the last minute to do your taxes! Do not listen to the negative reviews! Do yourselves a favor and visit MAV services. read more

Horrible wait times, but its a good thing. They're busy. I got money back, and they know all the deductibles. If you don't mind the waiting but love the money, this is your place. Ask for Adam. Also, you notice all these negative comments are just because they waited longer than usual. Well, if you go to a busy place, what else would you expect? Think about it. read more

The person who does my taxes knows her stuff. However, a hugh negative point is they don't keep up with their appointment times, they'll call you the day of to rearrange or cancel you. This year I rearranged my work schedule to make my appointment on time, and like I said. I received a call to let me know she's canceling all her in person appointments for today! read more

If I could rate with zero stars I would. Honestly the people on the phone are rude and unprofessional. I was told an appointment time and waited 90 mins in hold for my tax lady. I waited and Martha finally did my taxes. She was very kind. My taxes were filed incorrect and I did not get my state return. I contacted them to let them know and it took 2 weeks to get them to fix the issue. I asked for them to email me the documents showing the change and they said the would . I called every day for 2 weeks trying to get the email and nothing. The girls are rude on the phone and never would let me talk to Martha. A year later finally got my email and I am still waiting on my 2020 state return. Smh ! Run! Don't believe the reviews. read more

They are very unprofessional and disorganized. Don't waste your time or your money. There are better, more professional people that can do your taxes, especially when you have alot of questions. Save your self the heart ache read more

Second year I have done my taxes with MAV Service and both times it has gone fairly smoothly as far as the wait. I know they have a lot of customers but if you sign up ahead of time and bring your correct documents it goes by fast! At MAV I feel like I am getting the best return possible, they always go into depth about the possible deductions and other important factors regarding my taxes. They inform you well and you receive your refund in good time! read more

I've heard so many good things about this place from my sister who's a long time client. This weekend I decided to give it a try. Apperantly they are extra busy during tax season so it was recommended I sign in a night before. (A Clip Board with a sign in page) is left hanging outside the door. I signed in on a Thursday Night & I was the 1st - on Friday Morning I signed in & was greeted by the receptionist lady. Very nice lady by the way. My sister said I must do business with MARTHA who apperantly is the Brains of this operation. However that particulat day Martha wasn't in... But Jessica her daughter was. Jessica is very Friendly, extremely knowledgeable & made me feel at ease. She help me file my taxes, answered all my questions & went beyond her duties to help me... I must say Im extremely satisfied. I've already recommended her to all my family & friends who are doing taxes elsewhere. STOP WASTING TIME & MONEY & DO YOUR TAXES HERE. (I saw they handle other stuff as well) But I cant vouch for anything else. I moved out of State but I will come back every year for MAV tax services. Ladies are Wonderful! read more

MAV Service - Slow Friday Morning - Tax Services Near Me - Downey, California

Thank you so much for all your hard work. Very friendly staff and helpful. We got our refund within in 5 days and the price to file them was well worth the outcome. Jessica did a wonderful job. Yes they get very busy so my husband dropped off our paper work and a few days later Jessica called and did them over the phone then we went thin to pay and sign the paper work. You do have to have patient they are crazy busy but that's because of the great service. Very well organized when we went in to pay and sign we went in and out in about 15 to 20 minutes. Her fees are very affordable for the work. read more

jessica and martha are always so helpful. working late on there personal time to make sure there customers are taken care of. highly recommended 35+ years in the industry. read more

When it comes to keeping an appointment this office just took 7 hours to just have me seen to prepare my documents. My appointment was at 3 pm it's now almost 9 pm and I haven't been seen. There has to be a better way of doing business. I undestand being in tax season, do understand that not everyone has time to waste. Yes we have to have our documents prepared and understand the timely way those have to be prepared. At the front office they ask you to be patient, at wat point does this practice become abusive. read more

I added this Business to enhance its potential. The Tax services they provide are second to none. They offer Public Notary Services, Servicemark, Trademark, Copyright, Corporation Accounting Services also offer E~file, fast refund options. read more

MAV Service - Night picture. - Tax Services Near Me - Downey, California

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Martha took care of my wife. Professional and worth the wait. Thank you. We had to drive an hour for this recommendation and it was well worth the drive. She takes her time and cares. They do not rush. Very thorough. read more

My first time coming here, bad decision! The only thing they did was filling my paper and that's it, 50 dollars! They take advantage of people who don't speak English. I was thinking of filing my tex return there now I'm not going back there, also a lot of waiting. read more

I have been coming here for the past two years. I was recommended by my boyfriend and his family. I have been very satisfied with both of my visits so far. Martha is an exceptional woman! She is hard working and very knowledgeable. She provides great service. She is also very professional and truly cares about her clients. Her team is also friendly and efficient. It can get busy (waiting time varies), but you won't regret getting your taxes done here! read more

This is, without a doubt, the best tax place in town. They answered all my questions and got me a great return. This is my new income tax lady. read more

Great Service! Love coming here. There's a little bit of a wait but it's definitely worth it. Jocelyn in the front desk is very sweet and gives great help. read more

I've been a client with MAV Services for almost 20 years! I highly recommend their services! Extremely friendly and conscious to helping you and answering all your concerns and questions. There is a wait during tax season but believe me, well worth it! I will continue to fallow them where they go, hoping they stay in the city of South Gate, it is a bit closer to me. read more

This place is amazing great service its my first time i came here and Martha is really cool and they all show great service i would recommend this place to everybody read more

I really recommend this place when you are in troubles with Tío Sam ... Tía Martha is the best preparing your taxes... MAV services help you to get your taxes done with professionalism and great service. Thank you to all the crew. You guys rock! read more

Horrible service !!! I was referred by a Family member and I am so disappointed I. My partner had a Similar experience.The service they provide is so unprofessional. I dropped off my Taxes in April and all I get is the run around, every time I call the receptionist Gabby or Adrianna say "Martha said she will call you today " The day goes by no Call from Martha. There has been numerous calls to this business with the same response and the same result. Martha be professional and own what you say. I understand you are busy but your office should be calling clients back to keep them in the loop. If you don't call the day you say you will, why don't you call the next?? I don't know how you run the business is there a process? Or just random.? Poor customer service and lies. I finally decided to pick up my paperwork and go else where not worth the stress of having to call them constantly and get the same result. That is not caring for your customers. I can't trust a business like this COMMUNICATION and FOLLOW THRU is important. read more