UPDATE: after being upset for half the day I called to speak to the manager (who happens to be the same receptionist that was working last night) and they are taking me in today to "see if they can get them closer to what I wanted". I'll update more after I go in - but I'll be honest, part of me just wants them taken off and a refund at this point.
Update to the update:
Ok, so shortly after I posted the update the owner called me. He was very nice and apologetic, so I headed to the salon. When I arrived it was a much different story than the previous day. Everyone was kind and attentive. It was greatly appreciated although it shouldn't take a bad review in order to receive this type of service. My new tech, Marisol, was also completely different than my original experience. She spent a good amount of time looking at photos and talking to me about what I wanted. This is exactly the type of consultation that should happen before an appointment, especially for a first timer. She was patient and really took the time to make sure I was comfortable before starting.
The "fixing" process took another 2 hours as she basically had to undo everything and then redo them. She was much more personable, she talked me through everything and ensured my comfort. Once she handed me the mirror I could have cried tear of joy - but since she gave me proper instructions, I now knew that tears are bad for lashes. ;) I also found out that mascara is bad/unnecessary and oil based washes and lotions also - all things I didn't get for care instructions the first time.
I'm definitely much happier with my lashes, I appreciate the new tech and behavior of everyone on my second visit. My only reason for keeping my review low stars is that it shouldn't take a bad review to receive this type of service. This should be the standard.
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I've been debating writing this for hours but every time I walk by the mirror I'm almost in tears. I wanted to be kind but I'm really disappointed in my entire experience.
I did a lot of searching for what I wanted and who I should go to before booking my appt but I have to admit how wrong I was. My appt was for a mixed set. I picked this because I have naturally decent length lashes but wanted them to be a little fuller but still more natural. A set I can roll out without needing to wear mascara and liner makeup everyday.
When I arrived the tech called my name but didn't introduce herself or anything. I told the receptionist and her that I've never had lashes before and she asked to see some photos of what I wanted. The pics we looked at were from the Mav Lash Instagram, I pointed out what I liked and she said, "so more natural" to which I agreed and also pointed out a few that she said were "cateye" angled. I told her I didn't want anything dolleyed or too lush. I thought we were on the same page and I payed down and she began.
After about 2 hours she finished and I asked to use the restroom before checking out. Once in the bathroom I took one glance in the mirror and was shocked. They were so long and look like one of those dolls that eyes close when you lay it down and open when it's upright. NOT AT ALL the "more natural but fuller" look we chatted about or the photos we looked at.
When I came out, I immediately told her. Her response was that she couldn't do anything about the length unless she took them off completely and put a new set on. I was devastated as I tried to ask what we could do. She offered to take some of the fullness out of one that was heavier then the other. I agreed to that but honestly didn't see much of a difference. At that point I just wanted to leave. I was hungry and really upset but trying to still be nice. I was hoping once I put on mascara on my lower lashes that it would offset everything.
Now that I'm home, the mascara did not help at all, so I washed my face and literally 1/4 of them fell right out. I dunno if it's my face wash or what since I was given no care instructions verbally or anything. I am getting really irritated that I paid close to $200 for this. They look awful and I'm at the point of just pulling them all off myself in the morning.
Big disappointment. Waste of my money and very unhappy with how the tech handled it all. My tech was Gensine. read more