The customer service is horrible. I waited in line 20 minutes with one person at the register in…read morefront of me. There were issues that the cashier had to work through with her and I understand that, what I don't understand is that 4 different employees were behind the register areas shooting the breeze and not taking care of me or the 5 people behind me. I left my cart and exited the store.

A one star rating is even too high for this place. This place has so many characteristics of a…read moreGoodwill. The store has a horrible musty odor smell and the place was a mess. Considering that it is relatively new it wasn't what I was expecting. I although would recommend making a u-turn to the exit.

It's interesting how I've gone to so many clothes, mentor stores in the region and they've always…read morebeen kind and welcoming. I walk into the Sandusky clothes, Mentor, and get a cold stare. No greeting at all for me and my friend but everyone else gets treated makes me wonder why? it definitely made me feel like I did not belong in the store, nor did they want people like me there if they did, they would have acted differently towards us. But they did which leads me to think that me, and people like me may not be welcome there. I am a big customer of clothes Mentor, and will not be shopping at the Sandusky location due to this experience. I hope that they learn from this and make a shift to make everyone feel welcome and valued as a customer.

The staff is snooty. Set up of the racks reminds you of Goodwill…read more The clothing items are not much better than it either.

Absolutely awful experience. My family and I went to this location today (3/2/26) around 5 pm to…read morelook at jewelry. We waited for a long time at the booth before an employee finally showed up. When the employee arrived, she did not greet us and was extremely unfriendly. We had interest in an earring set and asked to know the sale price as we already had a JCPenney card and knew the details of the sale. The worker explained to us that she would need to go into the computer to see the sale price. We told her "okay, please let us know the price,". The employee was extremely obstinate saying , "well you need a JCPenney card in order to even have the sale price." And stated this multiple times, and each time we told her okay, yes we would like to know the price in the computer. It took the employee a few more minutes before she actually told us the number. This was an awful experience because clearly the employee did not think we could actually have a JCPenney card, which is why she kept repeating herself even though we already told her that we understood the qualifications for the sale, and have the card. My family and I were judged with no basis. My family and I will not be shopping at this location

Worse place when it comes to checking out!!! Not sure why the have all the registers...? When they…read moreonly have two available for the entire store!!!! Beware when using $10.00 coupons not valid for full amount on certain items but cashier will take it. And only give you less than half of the value and once she scans it it's no good.

I have never been a fan of Old Navy- but this experience was top notch. While looking for an outfit…read more(she was looking for me), the GM Chuck (I think- badge definitely said GM) stopped to ask if we needed any help. I had no clue, but somehow he ended up taking us a few places, showing us some stuff, and generally giving a positive vibe for the place. Sadly, we didn't get the same vigor from the cashier or fitting room person, but it's important it starts at the top. Store was clean, organized, well put together for a clothing store. The normal around here has a lot of clothing dumped on the floor. Not the case here.

Good store! Helpful staff and well stocked store.read more

Don't think I will be visiting this store again. Upon entering the store, the owner was nearby. She…read moreturned to look at me as I entered then turned her back. She must have thought better of ignoring me then turned and greeted me. I was there to look at their Vera Bradley merchandise. I was approached by a clerk who offered to help me. I informed her I was just looking. The whole time I was there, the clerk hovered on the other side of the table. I do not like hovering clerks. If I need help, I will approach the clerk. As soon as I walked out of the store, I saw the clerk go to the Vera Bradley items and "fix" up the items that I had touched and put back exactly the way I found them. I felt like I was not a worthy customer for that store and that I needed to be watched.

From the owner: Locally owned ladies' boutique offering Missy and plus size apparel, jewelry, and gifts for all…read moreages including baby gifts. Locations in Sandusky and Port Clinton, Ohio. Brands include Habitat, Liv, Brighton, Nora Fleming, Kendra Scott, Hello Mello, Pura Vida, Demdaco, Myra Bag, Yellow Box, & Treska.

Was shopping with my granddaughter for her birthday on Friday July 30th We were asked for an Email…read moreaddress and tried to decline giving an Email address out The cashier became extremely nasty and said if you don't give an Email address out you can not return merchandise here Why does every store need all your info to shop at now a days .

Christine in the Sandusky Ohio jewelry department went above and beyond helping me with gift…read moreshopping offering wonderful selections with handbags. She is a keeper.

I can only reaffirm the other entry. The service is really great. They move you thru the lines…read morequickly, even during the holidays.

Glad to see that there is a HomeGoods in Sandusky. There is a great selection of home decor and…read moreaccessories here. The store was clean, and the prices were reasonable. If you are looking for home decor at a reasonable price, then I would recommend shopping at HomeGoods.

Very clean and organized store. Best I've seen. Hope it stays this way! Good service too.read more