I've been to many doctor's offices over the course of my life and never have I had such horrible experiences with the Lavon office.
First, in order to refill prescriptions, they require you to come in every month, even for simple medications. I've never had to do that. I am use to going once or maybe twice a year for my yearly physical and a checkup (unless bloodwork came back wonky) but never have I been so inconvenienced in my life. I work six to seven days a week and it is extremely hard for me to take off of work that often. So being off of thyroid or migraine medication for any amount of time is not healthy at all.
Second, they always, and I mean always, bill for the highest code they are allowed. The few times I've gone I always end up with a huge credit on my account that they roll over and pay for the next visit. That's all well and good, but is it necessary to double my cost each and every visit? Never had that happened before, either.
Also, my wife tried it. Once. Complained the entire time. They wouldn't allow her to get in for a sick appointment (almost every general family practice always allows for a few sick appointments a day) so she wasn't able to get in for three days while she had the flu. When she finally got in, they did the same thing to her, billing her the highest code possible. She inquired into why they do that, as she has worked in billing for over a decade and knows the procedures inside and out, and they had absolutely no definitive answer and just gave her the runaround as to why. A few days later we spoke with our insurance company and even the representative stated that they should not be doing that, especially before the appointment has taken place. We are also getting a huge refund from the office because of it.
They also sent her medication to the wrong pharmacy. When she went to our pharmacy to pick it up, they told her they didn't have any prescription in her name there. She called the office to see what happened and when she found out, she asked them to transfer it over to the right one. They refused, saying they couldn't cancel a prescription and call it in at a different location. That is false. Again, my wife was an office manager for years and did that exact thing when they would accidentally call in prescriptions to the wrong pharmacy. It's a little bit of work and could take up to 15 minutes to get it corrected. They were just being lazy and incompetent so we had to drive 12 miles out of our way in traffic in order to pick up the medication.
The office staff at both of the offices are not very intelligent and have very shady practices.
As far as the doctors, Dr. Greg Maul is a great communicative doctor. Very informative and seems like he knows what he's doing and cares about the patients health.
Unfortunately, because of the staff, and the inconvenience this office is putting on me, I cannot say anything good (except the doctor himself) nor give a good review. This is my first bad review ever and I'm doing it because I feel like I need to get it out there. read more
