VERY dishonest place. The reviews are high on average because they offer customers $100 off if they post a positive view. DON'T BE DECIEVED!
As a Bain & Company Consultant I have worked with 2 of the big 3 S company CEOs and head of R&D for over two years. I have been to the labs at two of these firms that test the matresses with "butt" machines sitting on matresses 10,000 or even 100,000 times to make sure the quality is high. The S copmanies are Sealy, Serta, and Simmons, who sell over 70% of US mattresses. I know mattresses extremely well.
We asked on the phone for a very firm mattress with edge guard and a high coil count (at least 900+) for $1,500. We were told we were getting a commerical grade Sealy mattress (which I thought might be Sterns and Foster, their high end brand).
Their delievery people dropped it off a "Bamboo" brand matress when we were away and ran. Bamboo is NOT a Sealy product. This was a clear lie. I called to understand why they didn't check with us. My wife also expained that we asked for a mattress that was firm with edge guard (and this product had none), and it was not a Sealy product. We also explained the coil count was 500 at best and we had been told this was 900+. The man on the phone suggested we drop by their store. We did so with our son. They have all matresses that are equal in quality to CostCo beds at $200-$550 in price. There were no high coil count beds on their flor.
There are no prices in the sales room--ZERO prices on the floor. They try to figure out how much they can trick you for. Prices are clearly listed on all Matress Firm and CostCo products. Maui Bed store try to sell you for $3,000 for a bed that should be $200 at CostCo or maybe $350 at Matress Firm (but Matress Firm throw in free delievery and a matress cover which is worth $75 or so, so not all that bad).
I told the man that his matresses were not great in quality (a huge overstatement--they were all poor). I told him that everything his people dropped off was still in the bag (unopened and sealed). I would be happy to take a $900-$1,000 refund, leaving him with $500-$600 left (more than covering his $50 delievery cost each way--so he would make $400-$500 in profit on the mattress because I was stupid and bought over the phone, not mentioning that he lied about the coil count, edge guard, and brand): plus, I'd give the people a good tip on the pick up (good karma for all!). He said I was making threats and on camera and needed to leave. I told him I had not done anything wrong, except tell him the truth. He told me I needed to leave as I was trying to threaten him by not taking a store credit which was offered in my contract. I told him he didn't live up to the edge guard, the coil count, or the brand I had ordered. Finally, I walked out of the store and donated the matresses to charity.
The point is they are selling very low quality products at a WAY, WAY, WAY over priced price point. NO ONE should buy from them. Go to CostCo if you want value. Go to Matress Firm (2 blocks from CostCo) if you want quality (and negotiate free delievery and a free mattress cover---you can get it, trust me). But don't go to these sleeze people who lie and then tell you that you bought over the phone. I was very clear about the firmness, the edge guard, and the coil count. They were dishonest on all fronts. read more