*Important note* The only reason I am leaving this review is because after delivering poor service, Matt did not respect my wishes to not contact me. In the receipt for service, Square included happy & sad faces and asked "how was your experience?" I put a sad face for reasons you'll see below. It took me to another window and asked me to expand on what went wrong. I wrote a brief statement about what went wrong. At the bottom of this window, there was specifically a box to uncheck if I didn't want the company to contact me. I unchecked the box. Matt immediately called my husband and left a voice message that was so long it cut off, telling my husband the review was "WAAAAY over the top" and he wanted to talk to him about it. I would not be leaving this review if my wishes had been respected that we not be contacted.
I called Matt's tree service to have a tree removed in my front yard. I called Matt's because my neighbor was having tree work done by Matt's, and he said they would give us both a discount if we had it done on the same day. I left a message. No one called me back. My neighbor texted me scribbled notes Matt told her was the estimate for our house. I called back and left another message, stating I wanted the work done. An assistant called me, who sounded utterly clueless. She said she would have Matt call me. He never called me. I did get a quote in my mailbox for removal of the tree and notes showing it would be removed Monday.
Monday came. My neighbor told me the tree guys were at their house to do the work. I called again and left a message saying I'd never heard from anyone but I wanted the work done. My neighbor told me that Matt told her he never heard from me, and they weren't going to do the work, and that he had just left. I called Matt's office again and the assistant told me Matt hadn't listened to her when she told him he needed to call me. She tried to schedule me for several weeks out. I told her that was unacceptable. She got snippy with me. I hung up. Moments later, Matt called me and told me they could come do the tree the same day ("I've been so busy with storm damage, it's not her fault, I dropped the ball" etc, etc.). I should have known better than to continue with a company whose communication was so poor, but I wanted the work done and was trying to give them the benefit of the doubt. Matt said it would be done and cleaned up that day, and the stump would be removed within a week.
I came home to the tree removed, but all of the debris (branches, limbs, trunk, etc.) in my boulevard. I texted Matt asking him when it would be cleaned up. He said the next day (Tuesday), because his equipment broke. I texted him Tuesday morning asking him to remove a branch that had gotten hung up in another tree when he took our tree down. It was hanging over the sidewalk in the boulevard tree. No response.
Tuesday I came home and the debris was still in the boulevard and the branch was still hanging over the sidewalk. I believe he finally came to pick up the debris on Wednesday or Thursday. But he did not remove the hanging branch.
A week later he still hadn't been back to remove the branch. I texted to remind him. The next week I texted again and he told me "tomorrow."
Tomorrow came and still no Matt.
Two days later he finally came to remove the branch. It sat, precariously hanging over the sidewalk for 16 days.
The stump wasn't removed for 21 days.
The whole experience was frustrating, and the lack of communication was utterly unacceptable, especially when concerning an issue of safety.
As previously stated, I did not plan on leaving a public review, but felt after Matt failed to respect my wishes of not being contacted, that people really should know what they are getting themselves into if they choose to work with him. read more
