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    Matt's Small Engine Repair

    5.0 (3 reviews)
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    Emerich Sales & Service - Husqvarna robomower activity at emerich location

    Emerich Sales & Service

    (6 reviews)

    I am deeply dissatisfied with the recent service experience I had at your location regarding my…read moreRobo mower . After holding my brand-new Robomower for over nine weeks, not only was the repair service unsatisfactory, but my brand-new mower was returned to me visibly scraped and damaged--damage that clearly occurred while in their care (Husqvarna cloud showing how the Robomower was being handled). I am not convinced that the mower returned to me is the same new unit I dropped off for service. When I brought this to the manager's (Paul) attention, I was met with indifference and a refusal to take responsibility. I was told the only thing that could be done was to leave it so they can "better clean it up," which is entirely unacceptable given the extent of the damage and the fact that this was a new machine. To clarify, Paul very confidently, based on his years of experience, stated that this repair was not covered under warranty and that I needed to pay. The claim was never submitted by your store; Husqvarna technical support (Lee) had to contact you directly to ensure it was filed, and I have emails to confirm this. Once submitted, warranty coverage was never in question. Transparency in communication is very important to customers, myself included. This situation reflects extremely poor customer service and a troubling lack of accountability. As a paying customer, I expected professional handling of my equipment, prompt service, and respect. Instead, I received the opposite--poor workmanship, denial of damage, and no effort made to properly resolve the issue. I strongly encourage any customer considering this location to inspect their item thoroughly at both drop-off and pick-up, and to have staff document the item's condition in their presence. I can no longer support or trust this location with my business.

    I have dealt with Becky and she has always been very polite, knowledgeable & easy to deal with. I…read morehighly recommend this company!

    Matt's Small Engine Repair - farmequipmentrepair - Updated May 2026

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