Came in to look for a new mattress. We had come in over a year before but weren't ready to make the…read morecommitment and Brian, the manager, remembered the exact mattress I had picked out last time. Wow- I was impressed! Unfortunately, Tempurpedic has discontinued that model. So Brian helped us pick out a new mattress that fit our needs. He was even flexible with our delivery timeline and we got a good price, due to the sale going on. You will not find this type of personalized customer service at the "other" mattress stores. This is an expensive purchase that will be with you for a very long time- don't skimp!

Sorry I cannot recommend Tempur-pedic to anyone. I bought in a very expensive bed, and it turned…read moreout to be a nightmare. The control itself cost 50 bucks. They brag about their white glove service and then they showed up at 6:30 in the morning instead of 9 AM. What were we supposed to do? Tell them to go away and come back we were afraid we'd never get our bed. The bed was incredibly expensive uncomfortable and actually made our back feel worse. I have been to the store and they sold me a $400 "topper." In trying to save some money , before we actually ordered that special bed that is good for people with chronic pains allegedly, we spent way too much money on trying to cheap out, and find solutions to our old bed which was not a Tempur-pedic. We feel pretty much taken advantage of. When I called to order the bed, they had to do a security check on me like they do with the terrorists. The woman taking the order didn't like my joke. We told them we know where the real terrorist is you can look on Wall Street. She didn't think that was very funny but they did a background check to see if we were some kind of weird Criminal, or in some criminal organization! Really? This is what one has to go through in buying a bed. I have never in my life nor has my husband ever in his life been asked to supply his Social Security number so they could check to see if we were on some kind of list. All around bad experience, and of course the bed was nothing like as advertised. We should've known better because Tempur-pedic themselves on their own website delete all negative reviews. Yes we made a giant mistake, and we are just trying to tell other people don't fall for this. A strange unpleasant experience and a very poorly made bed.

Garden variety HomeGoods, if you know prices and what you're shopping for you can save a few bucks…read moreover online Westfair or Amazon. I was looking for accents to a newly renovated bathroom, soap dish, Qtip and cotton ball holder, liquid soap dispenser and hand towels. Don't look for high-end service or huge variety. The parking lot borders a public parking lot and is jammed with cars where the owners are too cheap to spend the 2 bucks on metered parking. Good selection, however, no paper to wrap things so they don't get scratched.

I was tricked into signing up for a credit card, without realizing it! Went to this store for the…read morefirst time. The cashier asked me if I wanted to sign up for "Rewards"; I said Yes. She said she'd be able to sign me up very quickly. She then had me fill out some information on the screen. It was all very fast. Next thing I know, she tells me that my card will be in the mail in a couple weeks, and she gives me paperwork having to do with MasterCard. I said, "You asked me about Rewards. You never said anything about signing up for a credit card". She then said, "Sorry about that, you don't have to activate the card when you get it". - but said in a tone of voice that said that she really didn't care. So now I'm stuck with a credit card that I never requested and do not want, and constant emails that I also do not want. Yes, yes, I should have paid more attention to the forms I was completing on the screen. Admittedly, I was experiencing some back pain at that moment and wasn't paying much attention. So that part is my fault. However, I will never forget that they had me sign up for a credit card without ever verbally telling me that that was what I was signing up for. That should not be allowed. Writing this to warn others.

Couldn't be more pleased with our first experience shopping with Emma at Roche Bobois , Greenwich!…read more First, with the stress of a house fire behind us and needing to rebuild, the experience of refurbishing our new home was made a joy by the wonderful people at Roche Bobois. Emma was fantastic and came up with some great suggestions and fabric ideas to give a wonderful mix of modern furnishings that will blend with our coastal style home. We made so many visits to decide on all the items needed and Emma, Lori and everyone were so patient with us.

I wish i could share others 5 star experience although most of them were not about roche bobois…read moreproduct longevity nor quality, hence my review. I have purchased my itineraire sofa sectional about 3 years ago unfortunately 1,5 yrs of using it i have noticed one side of the backrest was far stretched / skewed than other side. I have contacted the so called 5 star customer rep to be told I need to pay $350 to start the investigation process first during their warranty period! I have never heard of being asked to be charged up front by a high end luxury, reputable and internationally recognized brand so I refused. I have send endless emails with no avail and gave up. Year later that backrest arm was moving back further to such extend it was very noticeable and no longer comfortable. Again, i tried to contact greenwich branch to be told they can't do anything without sending technical service which will be $350. I had no other choice but trust the process so I agreed. Cutting story short, Ive wasted time and money because at every corner I have heard same excuse. First, it was insinuated that I must have broke the wood piece within the backrest part, then my warranty period of 2 yrs have run out and the last one was the best when the service man realized screws on the mechanical part were loosened up so he tightened them but he did make a comment saying he never seen them loosed like that before, meantime, roche bobois rep got back to me saying "screws on the backrest got loose overtime with usage so its wear and tear! Its actually laughable how easy it is for them to shift from blaming the customer for breaking the sofa to washing their hands from other potential aspect of faulty installation or faulty product. On top of that I got charged $350 + TAX! Unreal and disgraceful! Now, I have a so called high end product which is made of crap materials, obvious manufacture design flaw and zero credibility whatsoever and even after tightening screws my backrest is still in the same skewed shape as before. I would run from this place as far as i could! I hear I'm not alone. I wish I actually read reviews before trusting this company! I am, however, considering taking legal action against this company!

After my yelp review, I was contacted by the corporate representative of Fortunoff. They were…read moregenuinely concerned with my experience and promised a resolution. We had the backup to show that fortunoffs vendor made poor repair suggestions. Corporate got the claim remedied, called the store and Veronica was very helpful when picking out a new set. Got full credit and even spent a few more $$ in the upgrade. Thank you. Go Fortunoff!

I had such a great experience at this store. customer service was through the roof. The salesman…read morethat helped me was Woody. Super informative and he helped me with a great deal. Will definitely be back!

Great job cleaning my carpet. They clearly know their business and take the time necessary to get…read morethe job done right.

We brought in a rug that had been in our family for over 100 years. The craftsperson at Kalaydjian…read moredid a superb job of restoring our rug. We couldn't find the re-woven spot and had to be shown where it was. Timely and affordable. Would recommend highly.

I reached out to Arhuas Customer Service about a previously purchased damaged chair. I was directed…read moreto visit the White Plains store to look at replacement options and select new chairs in the same price range. I had the pleasure of working with Arturo Veloria, Design Consultant at the White Plains store. He was incredibly helpful, professional, and kind. I have been shopping at Arhaus for many years and their products are always beautiful and well made. I am very thankful for my wonderful new chairs and to Arturo for all of his help and follow up.

It is my pleasure to write a review of Laura Nally. Last year, in anticipation of a significant…read morerenovation and redecoration of my home, I searched online for recommended interior decorators in the area. Laura's reviews were outstanding so I picked up the phone and made an appointment with her. I have never been sorry! Over the course of the next 6-8 months, Laura guided me as I chose shutters, shades, paint colors, drapes and cornice, pillows and window seat cushions. She even allowed me to pick her brain about accessories. I have been happy with each and every selection. Laura has a great sense of design but knows how to tactfully suggest more suitable alternatives. She listens to your requirements and preferences and makes recommendations accordingly. Laura is always pleasant, reliable and is a woman of her word! She even puts you at ease in sticky situations. Should I need more help decorating in the future, I will turn to Laura Nally. There is simply no other choice!

If I could id give them zero ratings. Customer service is not their forte. They were extremely rude…read morewhen we asked a question about something we were looking for. Not helpful at all. I never complain about places but this one really needed to be pinned.