DO NOT USE THIS COMPANY! Customer service is awful! Also…read morethey do not have any kind of satisfaction guarantee. They wanted huge payment to exchange for a cheaper mattress. WORST!!!!!! Please save your money and find a decent company!!

I went looking for a mattress and instead felt so uncomfortable we tried to look around and ended…read moreup just leaving. I didn't understand why Google said this location had 5 stars on yelp, but now I see it's because the reviews are 2+ years old. So I thought I'd leave an updated one. The second we walked in, the lady at the desk greeted us and seemed sweet. She asked us if we needed anything, so I proceeded to tell her that I wasn't sure because my husband and I had never been mattress shopping before. She just said "okay". After asking if we could lay on the mattresses and she handed us some bags with a sheet in them and explained what to do, then she just went back to her desk. There was a man who must have been the manager who was in the back or something came out because they had customers. I was expecting him to say something, or ask us what we were looking for, or even offer up knowledge about the mattresses to help us find something that fit our needs......... instead he just stood in the lobby the entire time without saying a word and just watched us walk around. We're pushing on mattresses, trying to read the grading tag, trying to understand on our own what the gradings meant, did a few passes per mattress...... The man never even said hi. He didn't even move at all. He just stood in one spot and stared at us awkwardly the entire time we were in there. The girl at the desk never said anything to us after her initial reaction either. It was so uncomfortable we just said thanks and left.

Hayden's extensive knowledge on these mattresses and their quality sold me. I took a considerable…read morelength of time to decide but he patiently went over sleeping habits and comfort with me several times. The one I chose is amazing and you wouldn't believe the price I got. No Bull Mattress & More has the best reviews please ask for Hayden when you visit you wont ever regret your purchase...

I just bought my brand new mattress today! Alyssa was really wonderful and knowledgeable in helping…read moreme select the perfect mattress. I will definitely will be recommending this location to family and friends! Walked away with mattress, pillows, and sheet for an incredible price that others can't beat all great material.

I bought a few pieces of furniture from this store. Their set up is very tacky. They really only…read morespecialize in mattresses. I tried their sectional couch.. The odor the fumes! When that man took my couch out of that big box... I had to open my windows for day's!! Smelt like paint! The owner Sean said fresh for days? Well I bought a king mattress as well it's sagging 4 months later. I weigh 120 pounds it cannot be me..I tried to contact the owner he is "mean" "cruel" "malicious" "threatening" and very childish he does not care if your senior, talked some dirty filth out of his mouth my way. I will never spend my hard owned money here ever again! I plan on getting my full refund too. Which seem's to be impossible to even complain! The customer service is horrible!

I just can not say how much I appreciate Sean helping my mother get her new bedroom set! She also…read morepurchased a really nice sectional! We went to 10 other stores just looking and looking and the prices were double at least at all the other stores! I would highly recommend Sean at Mattress and Furniture World. Not only did my mom save tons of money but she was able to finance with a no credit check program and get 90 days same as cash!

Had an amazing experience at this Store. Excited for the delivery of my New bed!! Don gave me a…read moregreat deal.

Purchased a $4,000,00 Sterns and Foster Mattress from Mattress Firm in April 2024. The mattress…read morestructure started to fail and the outside rib structure of the mattress completely lost its retention causing the mattress to sag and had a depression on the outside edge of about 2 inches. Called store and was told all warranty claims had to be processed by corporate and it would be a $79.00 non refundable charge for someone to come out and evaluate mattress condition to see if mattress qualified for warranty. Another option was to go to corporate web site and fellow instructions and submit pictures for warranty determination. We submitted warranty request with pictures on 10/02/24. We followed web site instructions as stated. Received email notice that pictures were not showing problem and please provide new pictures as per web site. We resubmitted pictures as instructed again still receive notice that new pictures were not adequate. Finally after two more times of submission of pictures we were told pictures were adequate and they would notify us of their decision. On november10/08/24. We received word that the mattress was within factory specifications and Warranty clam was rejected! On 11/13/24 We notified Mattress Firm that mattress had gotten significantly worse and we had new pictures to show how mattress was diffidently defective and sleeping on mattress was almost impossible! I had to sleep in spare bedroom on a previously purchased mattress as the defective mattress was absolutely impossible for me to sleep on..The outside rim of mattress had completely failed no longer had ability to support any weight had completely collapsed fallen down 10 inches or more the side now was bulging out 4 to 6 inches. This is on both the right and left side. We requested by email to speak to a person to explain the situation and that we needed help. On 11/25/24 we received notice from Mattress Firm that our case was closed and it was determined we were not eligible for warranty! Since then my wife broke her arm and has fallen out bed 3 times because of this mattress.

Cliff was awesome!! VERY knowledgeable and helped us pick out the mattress that we needed - not…read morethe most expensive one that HE thought we needed. He gave us a quote and we had one more stop - Original Mattress Co. If you like a sales person that bashes their competitors right away - I'd say go there. If you want a great experience AND a quality mattress, choose Mattress Firm. With that being said, thank you, Cliff!!!

Had a sagging issue with one of the mattresses I purchased about 3 years ago. Went back to Mattress…read moreFirm to order a new one. Lindsay looked up my invoice and suggested I submit a claim. This act showed she wasn't worried about making a sale but exercising integrity. My warranty was approved. Lindsay and Vaughn were extremely helpful with guiding me to make a suitable choice for my needs. They are the epitome of quality customer service and taking great consideration for their customers. I highly recommend this location.

Garrett was so helpful today. While I was shopping at Costco I bought a King Mattress and Box…read moreSpring from Garrett. He was kind, fast, and knew what he was Good at... his job!! 5 STARS to Garrett! If you don't want to waster your time call +1 (803) 228-3448 They are located at 13551 Steelecroft Pkwy, Charlotte, NC 28278

John, manager in the Matthews store, was outstanding. He asked us about orthopedic and allergy…read moreissues, and our sleeping positions. He spent a lot of time helping us select just the right bed for our needs. He arranged for delivery, setup, and removing the old mattress, understanding that it was a waterbed. Delivery did not go so well. They arrived early, which was great. However they refused to remove the old mattress and were going to leave the new mattress sitting in the middle of the room, until we had our son and neighbor come help. They got the (emptied) mattress outside, and the delivery men left. They didn't even take the plastic wrapping from the new mattress. We had to pay to have the old mattress picked up by Waste Pro. We notified John, have not heard anything back. It has been 5 weeks.

I was assisted the moment I walked in the store by Daniel. He was great with assisting me with the…read morefurniture I was looking for and I wasn't rushed. He gave me time to look around to see what I like. If you're looking for furniture with great, friendly service, this is the place for it. You won't be disappointed!

this business has now closed -- was curious how long it would remain open when there business model…read morewas no refunds & no replacements (apparently a few months was the answer)

Hidden gem. Great products at extremely fair prices. Excellent service; even same day delivery!read more

After a horrible experience at another furniture store, this was the best experience!! Very easy…read moreshopping experience. Nice people, good prices, and SUPER fast delivery! Even came a day early! Highly recommended and I'll be back for my next furniture need. Thanks

box spring needed was in stock, price was good and same day delivery. Tim was helpful and the…read moredelivery was fast. Highly recommend

Went here, had wonderful service with Tim! Awesome and friendly! Got our mattress delivered on a…read moreday and time that was convenient for us it was great!

I ordered the c4. I appreciate the transparency and honesty of the staff. Providing quality service…read moreis at the top of their list. The prices are great and the beds are comfortable. Thanks Chris and Catalina. You both are awesome!!!

5 for Catalina's help with the purchase of our new bed. She was honest, informative and patient…read morewith our questions. 5 for how comfortable and long lasting the beds are. We are replacing one that we had for 15 years. 1 that SleepNumber is so ridiculous expensive . My advice is to buy during their Black Friday sale. It is the best discount of the year.