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    Mattress Warehouse of Matthews

    5.0 (3 reviews)
    Closed 10:00 am - 9:00 pm
    Updated 3 weeks ago

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    3 months ago

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    Mattress Warehouse

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    The Original Mattress Factory

    The Original Mattress Factory

    3.8(14 reviews)
    0.6 mi
    $$$

    DO NOT USE THIS COMPANY! Customer service is awful! Also…read morethey do not have any kind of satisfaction guarantee. They wanted huge payment to exchange for a cheaper mattress. WORST!!!!!! Please save your money and find a decent company!!

    I went looking for a mattress and instead felt so uncomfortable we tried to look around and ended…read moreup just leaving. I didn't understand why Google said this location had 5 stars on yelp, but now I see it's because the reviews are 2+ years old. So I thought I'd leave an updated one. The second we walked in, the lady at the desk greeted us and seemed sweet. She asked us if we needed anything, so I proceeded to tell her that I wasn't sure because my husband and I had never been mattress shopping before. She just said "okay". After asking if we could lay on the mattresses and she handed us some bags with a sheet in them and explained what to do, then she just went back to her desk. There was a man who must have been the manager who was in the back or something came out because they had customers. I was expecting him to say something, or ask us what we were looking for, or even offer up knowledge about the mattresses to help us find something that fit our needs......... instead he just stood in the lobby the entire time without saying a word and just watched us walk around. We're pushing on mattresses, trying to read the grading tag, trying to understand on our own what the gradings meant, did a few passes per mattress...... The man never even said hi. He didn't even move at all. He just stood in one spot and stared at us awkwardly the entire time we were in there. The girl at the desk never said anything to us after her initial reaction either. It was so uncomfortable we just said thanks and left.

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    The Original Mattress Factory - Matthews, NC Original Mattress Store

    Matthews, NC Original Mattress Store

    The Original Mattress Factory - Matthews, NC Original Mattress Store

    Matthews, NC Original Mattress Store

    The Original Mattress Factory - Matthews, NC Original Mattress Store

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    Matthews, NC Original Mattress Store

    Mattress Firm Outlet - Matthews Township Parkway

    Mattress Firm Outlet - Matthews Township Parkway

    2.8(13 reviews)
    0.7 mi
    $$

    Had an amazing experience at this Store. Excited for the delivery of my New bed!! Don gave me a…read moregreat deal.

    Purchased a $4,000,00 Sterns and Foster Mattress from Mattress Firm in April 2024. The mattress…read morestructure started to fail and the outside rib structure of the mattress completely lost its retention causing the mattress to sag and had a depression on the outside edge of about 2 inches. Called store and was told all warranty claims had to be processed by corporate and it would be a $79.00 non refundable charge for someone to come out and evaluate mattress condition to see if mattress qualified for warranty. Another option was to go to corporate web site and fellow instructions and submit pictures for warranty determination. We submitted warranty request with pictures on 10/02/24. We followed web site instructions as stated. Received email notice that pictures were not showing problem and please provide new pictures as per web site. We resubmitted pictures as instructed again still receive notice that new pictures were not adequate. Finally after two more times of submission of pictures we were told pictures were adequate and they would notify us of their decision. On november10/08/24. We received word that the mattress was within factory specifications and Warranty clam was rejected! On 11/13/24 We notified Mattress Firm that mattress had gotten significantly worse and we had new pictures to show how mattress was diffidently defective and sleeping on mattress was almost impossible! I had to sleep in spare bedroom on a previously purchased mattress as the defective mattress was absolutely impossible for me to sleep on..The outside rim of mattress had completely failed no longer had ability to support any weight had completely collapsed fallen down 10 inches or more the side now was bulging out 4 to 6 inches. This is on both the right and left side. We requested by email to speak to a person to explain the situation and that we needed help. On 11/25/24 we received notice from Mattress Firm that our case was closed and it was determined we were not eligible for warranty! Since then my wife broke her arm and has fallen out bed 3 times because of this mattress.

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    Mattress Firm Outlet - Matthews Township Parkway
    Mattress Firm Outlet - Matthews Township Parkway
    Mattress Firm Outlet - Matthews Township Parkway

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    Mattress Warehouse of Matthews - mattresses - Updated May 2026

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