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Mattress Showplace

5.0 (2 reviews)

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1 year ago

box spring needed was in stock, price was good and same day delivery. Tim was helpful and the delivery was fast. Highly recommend

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9 years ago

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The Original Mattress Factory

The Original Mattress Factory

3.8(14 reviews)
4.3 mi
•$$$

DO NOT USE THIS COMPANY! Customer service is awful! Also…read morethey do not have any kind of satisfaction guarantee. They wanted huge payment to exchange for a cheaper mattress. WORST!!!!!! Please save your money and find a decent company!!

I went looking for a mattress and instead felt so uncomfortable we tried to look around and ended…read moreup just leaving. I didn't understand why Google said this location had 5 stars on yelp, but now I see it's because the reviews are 2+ years old. So I thought I'd leave an updated one. The second we walked in, the lady at the desk greeted us and seemed sweet. She asked us if we needed anything, so I proceeded to tell her that I wasn't sure because my husband and I had never been mattress shopping before. She just said "okay". After asking if we could lay on the mattresses and she handed us some bags with a sheet in them and explained what to do, then she just went back to her desk. There was a man who must have been the manager who was in the back or something came out because they had customers. I was expecting him to say something, or ask us what we were looking for, or even offer up knowledge about the mattresses to help us find something that fit our needs......... instead he just stood in the lobby the entire time without saying a word and just watched us walk around. We're pushing on mattresses, trying to read the grading tag, trying to understand on our own what the gradings meant, did a few passes per mattress...... The man never even said hi. He didn't even move at all. He just stood in one spot and stared at us awkwardly the entire time we were in there. The girl at the desk never said anything to us after her initial reaction either. It was so uncomfortable we just said thanks and left.

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The Original Mattress Factory - Matthews, NC Original Mattress Store

Matthews, NC Original Mattress Store

The Original Mattress Factory - Matthews, NC Original Mattress Store

Matthews, NC Original Mattress Store

The Original Mattress Factory - Matthews, NC Original Mattress Store

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Matthews, NC Original Mattress Store

Mattress Firm Outlet - Matthews Township Parkway

Mattress Firm Outlet - Matthews Township Parkway

2.8(13 reviews)
4.3 mi
•$$

Had an amazing experience at this Store. Excited for the delivery of my New bed!! Don gave me a…read moregreat deal.

Purchased a $4,000,00 Sterns and Foster Mattress from Mattress Firm in April 2024. The mattress…read morestructure started to fail and the outside rib structure of the mattress completely lost its retention causing the mattress to sag and had a depression on the outside edge of about 2 inches. Called store and was told all warranty claims had to be processed by corporate and it would be a $79.00 non refundable charge for someone to come out and evaluate mattress condition to see if mattress qualified for warranty. Another option was to go to corporate web site and fellow instructions and submit pictures for warranty determination. We submitted warranty request with pictures on 10/02/24. We followed web site instructions as stated. Received email notice that pictures were not showing problem and please provide new pictures as per web site. We resubmitted pictures as instructed again still receive notice that new pictures were not adequate. Finally after two more times of submission of pictures we were told pictures were adequate and they would notify us of their decision. On november10/08/24. We received word that the mattress was within factory specifications and Warranty clam was rejected! On 11/13/24 We notified Mattress Firm that mattress had gotten significantly worse and we had new pictures to show how mattress was diffidently defective and sleeping on mattress was almost impossible! I had to sleep in spare bedroom on a previously purchased mattress as the defective mattress was absolutely impossible for me to sleep on..The outside rim of mattress had completely failed no longer had ability to support any weight had completely collapsed fallen down 10 inches or more the side now was bulging out 4 to 6 inches. This is on both the right and left side. We requested by email to speak to a person to explain the situation and that we needed help. On 11/25/24 we received notice from Mattress Firm that our case was closed and it was determined we were not eligible for warranty! Since then my wife broke her arm and has fallen out bed 3 times because of this mattress.

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Mattress Firm Outlet - Matthews Township Parkway
Mattress Firm Outlet - Matthews Township Parkway
Mattress Firm Outlet - Matthews Township Parkway

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Mattress Firm Rea Road

Mattress Firm Rea Road

4.9(8 reviews)
9.0 mi
•$$$$

Jessica was so fun to work with!…read more As first time mattress buyers, we had a lot to learn and we walked out with the perfect mattress for us. Jessica listened to us and picked out several options based on our needs and comfort preferences. We chose a king size mattress and were able to take advantage of their extended Black Friday deals! For a small additional price we had our mattress delivered and placed upstairs on our bed frame. The delivery guys arrived right on time and took less than 10 minutes getting the box spring and mattress set up! All in all, a 5 star experience.

Super easy process to buy a bed! Jim greeted me when I walked in and asked me what I was looking…read morefor and my price point. He showed me about 7 different beds and let me test them all out. He gave personal recommendations regarding whether I was a back sleeper or side sleeper. I quickly decided what I wanted and ordered the bed since I wanted the free adjustable base. I applied for the no interest credit card online, so I the ordering process took less than 5 minutes. Jim went over all the information and choices that I had regarding warranties, etc. Jim made the whole process comfortable and less intimidating. Since I was moving and didn't know the move in date yet, Mattress Firm held my bed for a month. I called, no less than 5 times to schedule the delivery. They were always very helpful in rescheduling since I had a lot of changes with the move. Once I had a final date, they didn't have the adjustable base that I needed for my bed, so Jim called me and left a message. In the time it took for me to get back to him, he had already resolved the issue. He was very apologetic and wanted to make sure I had everything I needed, since he knew I needed the bed on that date. I have already recommended this location to several friends and will keep doing so! Thanks Jim!

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Mattress Firm Rea Road
Mattress Firm Rea Road
Mattress Firm Rea Road

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Mattress Showplace - mattresses - Updated May 2026

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