Mike is such an asset to this business! He finds discounts and makes cogent recommendations for…read moremattresses and bed frames. I'm pretty happy with my Purple mattress, but now I want to upgrade both the mattress and bed frame because of my partner being bedridden for a while.

HIGHLY Recommend working with Austin to find the perfect mattress! He was patient, knowledgeable…read moreand fun! Thank you for a painless mattress purchase.

Two thumbs up for Zach at the Eastern Blvd location of Mattress Warehouse. Zach is extremely…read moreknowledgeable about the mattresses industry and the products they carry as well as competitive products and processes. He went to bat for me in clearing up a complicated problem stemming from a former associate, then demonstrated much patience with me and my indecision as we worked through the selection of another mattress. During my three visits to the store and several phone calls, he was consistently professional, positive, and an absolute delight to work with. Mattress Warehouse, I hope you recognize what a gem they have in Zach! I'm happy to report that the company was very fair in accommodating my exchange and extenuating circumstances, and their scheduling and delivery was spot on- a positive experience all around.

Girlfriend and I went into this location, and we were really disappointed. Salesman was busy with a…read morecustomer, so we laid down on some beds. About the second bed, we noticed a bug crawling across the top of it, so I swiped it onto the floor.we then noticed dead bugs on the floor,lots of them. Needless to say, we left there thinking that if there showroom beds were like this, what would the beds in the warehouse look like.

I ordered an entire home full of furniture, since I elected to keep my previous residence. Sales…read moreassociates Dylan and Eric were terrific. In fact, Eric spent a couple of hours with me helping me decide on various choices. The prices and available selections were sensational. Eric was engaged and thoroughly knew the different inventory. if my upcoming installation is as good as my in store experience, I'll be on cloud nine! Thanks Bobs Furniture, Eric and Dylan!

The furniture is pretty but it's junk. There's no return or exchange policy and you are not told…read morethat until it's already delivered. If you want to return it has to be rejected at the time of delivery not after you set on it a few days. I understand furniture needs to be broke in but this is cheap and is only going to get worse over time. If you want a quality piece that will last do not buy Bob's. I guess it 's why they call it discount furniture. I would give a 0 if that was an option.

*Buyer Beware* Warranty is a joke at this company. If you get a mattress that stops supporting you…read moreover time and sinks very bad you will get screwed over. When they come over to "test" your mattress, they put no weight on it and measure to see if it sinks. Uhhhh... of course with no weight on it there's no way to see if the mattress is supporting any weight!?!?! The air is not going to weight down the bed!?! When I lay on the mattress I sink so far down, it hurts my back so bad I need multiple pillows to help support where the bed lacks to. This is the worse mattress I have ever had! The whole warranty is a scam. They pay a third party to come out the first time to see if it's in need of replacing. The third party says everything's fine and it doesn't need changed but offers to come back and look again for like 60$. The whole thing is set up so the third party keeps business with mattress warehouse because they say no to the warranty claim and the company likes that. Then they get money from people giving them 60$ to come back to check it again! Wow! What a setup!

I would give the service a 0. You think you went to the right place with pleasant employees...till…read moreyou place an order. Lies. Hence, the reason they don't write down the price they tell you. I was told the box spring would be free one time, the frame the next time, out the door at this price, and all of it was a lie. Then, the icing on the cake was the "sales guy" said, we'll even take away your old mattress. Yep, another lie. Will never buy from this location ever again. Word of mouth travels far and is the best advertisement.

I think Ashley stores are great store to shop at and you can pick out the furniture. Did you like…read moreAnd in color that you want? They are sums up. I like to get a sectional for my living room and take out the old furniture other than that I give the thumbs up.

I know the prices might draw people in and the false promise of getting a replacement if anything…read morebreaks, but please learn from me. Stay away. This furniture is junk and they will not fix it even when it breaks. We bought are son and daughter in law new furniture as a wedding gift and in less than a year it's already falling apart. The salesman said if there is any issues they will fix it or replace it Belfast forward for three months I've been trying to get there furniture fix and they have declined it. If you need more details about this terrible company and there service please feel free to private message me. Update. After denying the 4th claim the manufacturer agreed to replace the furniture with anything in the store as long as it was the same price as the original furniture. Talked with NICK the store manager in Hagerstown and he said to come up any day that they had plenty of stock and he would get it replaced. Me and my son went to the store on a wed. Everything he chose they didn't have in the store or in stock so he went with his 4th choice that he could take home that night. He also purchased a king size mattress that he took home, but they didn't have the box spring in stock until Tuesday. NICK said he would deliver it free of charge on Wednesday because he was off on Tuesday. He said he would call me on Wednesday to give me a time when it would be delivered on Wednesday. Fast forward to Wednesday afternoon we called and he said he his guy was loading the truck and his guy would call when he was close. Fast forward to 530 we called back and he said he was busy but he said he would personally deliver it when he got off work at 8. We got a 730 from NICK saying he would have to bump it to Thursday morning. Guess what it's 345 no mattress they refuse to answer their phones Called corporate and filed a complaint. They said they were going to get in touch with him and they can't even get a hold of him. So two days at home waiting for box springs and corporate says they are sending it to emergency resolution department. DO NOT DEAL WITH THIS COMPANY!!!!

Bought a recliner in December, 2023 from VCF at 1581 Wesel Blvd Hagerstown, Md 21740…read more Chair broke. Remote not functioning. Reported in May, 2025. Bought the 5 year Warranty in addition to the standard 1 year warranty. Warranty company refuses to honor warranty. Store refuses to assist with getting my recliner functional. Absolutely NO HELP OR ASSISTANCE. ZERO. NONE. NADA. Ron Martin 7A Tonoloway Street Great Cacapon, Wv. 25422 240 397 1154 ron.martinwv@gmail.com

If pushy had a name, it would be Brendie. I have never had a sales person treat me the way I was…read moretreated today. No matter what I said regarding the fact that we were just looking was taken into consideration. She said she was going to see what we were qualified for financially, and actually opened a synchrony account and has a card coming in the mail. Then she had the audacity to be angry that we were going to leave and said I wish you would've told me you weren't going to buy before I ran your credit. I told her, that was on her. I never asked her to do that. She kept insisting she wanted to see what we qualified for, not open a damn account. Dishonest and pushy. We went to another store in town and bought the furniture we were looking for. Will not be back to value city.

No pressure, good prices & they even haul away your old furniture…read more We needed a new couch & recliner, having passed this store thousands of times we decided just may be we should try it out. We were greeted warmly, the guy sat on the couches with us when we had questions & left us alone when we did not. We wanted to compare prices at other stores in the area. So we told them we'd be back. When we were disappointed at the other places, were greeted warmly again. Delivery was courteous too. They took real care of both the couch & recliner, and they cared for our home. We were so pleased with them that we came back for a table the next week. Highly recommended!

Wish I could give them negative stars! While out driving in my neighborhood on Friday night Dentler…read moreBros Furniture was driving a box truck down our road. Their driver crossed the line and smashed the mirror off of my truck and damaged my drivers side window. They then proceeded to leave the scene of the accident and we had to chase them down. They then blamed us and were hostile. The one man asked for our information and would tell their boss and he would get in contact with us. We never heard back so we stopped at their store and were again told it was our fault and that my husband was texting while driving (that was a complete lie)! We were then told to get lost they were not going to make reparations for their bad delivery drivers. Because of their actions I now have to spend $950 to fix my vehicle because I was following the rules of the road. I would never purchase anything from these people. They are totally dishonest and they have no honor. Obviously do not take responsibility for their actions!

I purchased a sleep number in jan of this yr 2024, it was delivered on Jan 20th, however they tech…read morewas not able to download the IQ function to the pump as the valve was stuck in the open position. Customer support was supposed to contact me later that day to arrange for a new pump to be fitted.. 3 days later I had to go into the store where I purchased the bed to get support to arrange the replacement. At first they wanted to send me the pump and install it myself which I refused. then they were to arrange delivery for the following wed. Now I had to change the delivery and the next available date was the 31st. so at the moment I have a 7k bed which is rock hard and non functional for 11 days. I contacted customer support and spoke to a David whose sleep number he proudly stated was 45, i explained my dissatisfaction and asked what could he do to make me a happy customer, basically I was told there was nothing he would or wanted to do. He asked what I wanted. I stated if he could throw in a couple of pillows to make me happy, he stated "no we don't do that". and I would just have to wait for the techs to come out and fix the problem. So much for good customer service, now they want me to refer them what do you think I am going to say. pillows cost approx $85 to $135 each I think that would have been a small price for the company to keep a customer happy..

My husband and I have been searching for just the right mattress for awhile we went to 2 other…read morestores on Feb.22nd and couldn't find anything we liked or in our price range.We were headed home and spotted Mattress Firm and decided to stop in.Within a matter of a half hr.we were headed home a happy couple with the right mattress and the right price.I highly recommend this company.Thank you Mary and Gene Dorsey.

LOVE OLLIES' the coworkers are always friendly and helpful I love their products too Can't go…read morewrong with shop shopping there and the prices are GREAT

They have some great prices and some unique finds. But the cashier could not have been ruder. Not…read moremy first experience with this vile person. Do better Ollie's.