I visited this store to replace my current mattress. I was told there was a special where I would…read morereceive a $300 gift card offer. I went home and found the same offer online. It said to call the store for more information. After completing my purchase, I called the next day to ask about the gift card--only to be told that I would have to cancel my entire order and reorder the exact same bed to qualify for the promotion. It as extremely inconvenient for me to do that as I had freed up my day to wait for the delivery and made arrangements for the mattress to come. I followed the advertised offer in good faith and expected the store to honor it. It feels like a bait-and-switch tactic just to avoid giving out the promotion. Very disappointing experience. I would not recommend buying from this retailer unless they fix their misleading advertising and treat customers fairly.

Tharindu was such a big help and factor with our purchase. He's super friendly and informative. He…read moremade sure we were taken care of! Thanks so much!

shopping at The Furniture House has been one of my experiences in purchasing furnitures. The owner…read moreis very knowledgeable, honest and helpful. I have received all my furnitures on the time with no delays. My furnitures were delivered to my home and setup by his team. They were on time and I had no issues with them. I would highly recommended anyone looking for new furniture to visit this store. They have high-end and budget friendly furnitures for everyone. Jason.

Outstanding transaction all around. Wonderful customer service and great communciation. High…read morequality, solid wood furniture at a price that won't break the bank. Each piece of the John Thomas dining set I ordered was packaged very well and arrived in pristine condition. Looks and feels great. Excellent delivery and installation, arrived right on time. I will buy from here again and highly recommend to my friends, family and neighbors.

Great customer service! Wonderful manager! Hoss was very…read morehelpful! I was ready to go to Costco for a 300$ difference but he was able to get my business by price matching! Wonderful man! Love this place definitely recommend this location! Quick and painless customer service.

Great experience. The sales guy was friendly and knowledgeable…read more The biggest reason I'm giving them 5 stars is because the sales person misquoted the price of a mattress to me (in my favor) and didn't realize it until he printed out the invoice to collect my payment and I informed him that the price was wrong. Despite the significant price difference, he acknowledged his error and stated he had to honor the quoted price. Instead of trying to renegotiate or offer me something different, we went through with the sale. They're now part of Sleepys and their web site was easy to use, when I had to reschedule delivery and delivery was quick and smooth.

I always saw this place on my ride home from work but never knew how to reach it. One day it just…read moreso happened we were having a kickball game down the street. And I was early (for once) so I decided to venture to MATRESSLAND. Large warehouse filled with matresses - duh. I was greeted by a very friendly sales person, Navid. He showed me different mattresses until I found one that suited my needs and my price range. I needed something firm but not too firm, I cant do memory foam (back problems) so he recommended something in between. I knew it was the right mattress from the moment I layed down on it. Firm but not to firm, soft but not too soft. Navid was very helpful and also hooked up the delivery, I was unable to make the first date so the dispatch was able to fit me in 2 days later with a 3hr window. The mattress came as expected with no stains or defects. I would recommend this place to anyone looking for a new mattress.

These guys are crooks…read more They sold us on their great exchange program. Try the mattress out, if you don't like it they'll exchange it within 30 days for one of equal or greater value. Sold us a $1400 mattress that ended up being terrible and when we tried to exchange it on a different mattress, we ended up having to spend an additional $800 for the right to exchange. Save your money and headaches and go elsewhere.

We've been shopping for a loveseat recliner and after looking around several warehouses, we decided…read moreto try Lux Gallery in the Clock Tower shopping center. We were impressed with the designs and with our salesperson, Sam. He's knowledgeable and focused. After hearing our needs, Sam worked with us to get a loveseat we'll hopefully enjoy for years to come. We happily do business with local companies who welcome us. Lux is a great example.

We just bought all of our living room furniture from Lux. Sam was super helpful and accommodating…read more I have to say, I will not waste my time at the over priced chain furniture stores again!

The salesperson was very knowledgeable and showed me several options within my price range. There…read morewas a large selection so I found this to be very helpful. Setting up delivery was seamless and, all around, communication was great. The delivery team efficiently brought in the mattress and even removed their shoes once inside the house which was quite thoughtful and appreciated. Overall, I found everyone friendly and professional. I am a repeat customer and look forward to purchasing my next mattress from them.

Absolutely incredible service and exceptional product lines.could not ask for anything better! Mike…read moreand Matthew are the best!

I had been waking up with debilitating back & hip pain for months, waking up unable to walk for…read moreabout 30 minutes. The only way to avoid waking up this way was to sleep with a pillow under my lower back & hips. My Hybrid mattress was at least 8 years and despite it "feeling" nice, it clearly was not giving me the support I needed. I had planned on going to chain retail stores like I had always done but discovered there was a local mattress store called The Mattress Connection very close to my house. After reading the phenomenal reviews online, I decided to check it out. I met Edrees on Sunday and explained the pain I was experiencing, and the condition of my Hybrid mattress and I told him that I needed a firmer mattress but with some softness due to my arthritis. The store had newer versions of my current mattress - firm and soft. Edrees explained that you need to take time and relax when trying mattresses to truly see how your body feels/reacts when lying on it. His approach is like that of eye doctors - option 1 or 2. What I loved most about Edrees is that he's not a salesman; He's an educator on how to get better sleep! He is extremely attentive, telling you not to think and instead feel how your body reacts to each mattress. While pulling information about how you feel, he explains things such as how a firm bed does not automatically mean that you'll have proper alignment. This allows you to better understand what your body tells you when you lie down. He will ask if you have a budget, but I can't encourage you enough not to let your budget guide you. Let your body decide what bed works best. He explained that when we find the right bed, if it wasn't in my budget, we could find something similar that was in my price range. I tried nearly every bed in the store, from the cheapest to the most expensive and my body decided that both were not the mattress for me. Most people think that a more expensive mattress means that it's better - it's not true! I tried a $6,000 mattress and I immediately knew that it wasn't for me based on the feel. During the process, I explained to Edrees that I was also going to check out SleepNumber as my rheumatologist suggested I try it because I could adjust the softness/firmness as needed for my arthritis. He encouraged me to go and try it! He said that while he stands 100% behind all of his mattresses and his mattress selection process, he wants me to also feel 100% confident in my decision. This is the type of service I value! Someone that isn't trying to just make a sale but instead takes time with you and is visibly invested in finding what's best for you. I went to SleepNumber on Wednesday, tried all the mattresses with the same approach (bed 1 or bed 2) and chose one. After I sat with the sales rep while he wrote up an estimate, I decided to spend 10 more minutes on the bed chose. It was then that I realized that it was not the bed for me. So, I went back and tried the other bed that I thought could work. I was so happy that I tried them again because I would have wasted nearly $5,000 on a mattress that would have caused me pain. I immediately drove back to Mattress Connection and I asked Edrees if I could lie back down on the bed I chose on Sunday. He encouraged me to do so - and I realized that it might be too soft. I asked if I could try one that was a bit firmer. He encouraged me to take the time that I need and pointed me to a bed that I had tried on Sunday. After spending 10 minutes lying on it, I asked if there was a bed sort of between to two. He pointed me to another bed that I had previously tried. I spent the next bit of time spending about 10 minutes on each bed eliminating them one by one. I ended up purchasing the third bed because the mattress was supportive for proper alignment but had some pillowtop to avoid pain on my joints. After trusting Edrees and his process of elimination, I bought the best mattress for my body and to my surprise ended up spending less money than I had budgeted! If you are in the market for a new mattress, I highly recommend Edrees and The Mattress Connection - you won't regret it!

I have had very good experience here but this business appears to be closed - signs were down when…read moreI drove past.

I didn't think I was the type to buy a mattress from an actual store. I'm a millennial, I'd rather…read morejust order it online and not have to have any potential awkward encounters with anyone. But you know, I think I've changed my mind on that. When I first came here in March, I really just wanted to try out a Purple mattress since I'd heard so much about it. Martin helped me out and really gave me a lot of information to make a decision. Mattress Firm also honors all the deals that Purple has on their website, so there's that as well. We came back today to actually buy the mattress and Donna was super helpful. I have to say that everyone I've dealt with here was nothing but friendly and knowledgeable. They make it really easy to make a decision with so many options and it seemed like they were very clear and outlined all of the relevant details, which I particularly appreciate when making such a large purchase. Definitely recommend this particular Mattress Firm!

Service was poor uninviting and outright rude when we decided we did not find what we wanted!read more

Round 2 - My daughter purchased as new mattress a few months again and Syeda was super helpful and…read moremade sure she gave her the best available price. We are back for Round 2- what was supposed to be for our guest room, ended up being a shopping trip for the Master. We spent several hours from bed to bed, rearranging the store practically to try out certain bases with certain mattresses. Through it all, Syeda was patient, and extremely accommodating. Although we haven't yet made a decision on what we actually want (really liked the Tempur-pedic)... I felt as though today warranted taking the time to post a review. This process can be extremely stressful, and confusing.. and sometimes uncomfortable due to pushy sales people -- not here! Not Syeda! At every turn Syeda put the ball back in our court, and reminded us that there is no best or worst. The decision is preference and what feels good to each individual person, their lifestyle and focus. This Mattress Firm is truly the best one in NOVA, and it's because of Syeda. If your looking for a mattress at any budget, be sure to stop in and see Syeda.

My mother ordered a bed and was offered an adjustable frame with headboard attachment in January…read more The mattress and arrived with the adjustable frame. The professional bed installer said, " oh well this doesn't work" when he had the wrong parts for the head assembly, and he left. I went to the store,provided them with the correct part number. Another part was ordered, when it arrived in about 3 weeks, it was the same incorrect attachment. Next we had to order directly from manufacturer. This was wrong as well. Finally a new basic frame was brought over in exchange. The installer didn't have bolts, so he TAPED the headboard to the frame! Poor service, poor installation. We do not recommend this store.

Have been very pleased with each experience here. Bobs is discounted, and I have a bed and bureaus…read morefrom here. Both are high quality. Next visit will be a new recliner, as the one from 1950 something is finally getting worn out. Their prices are hard to beat. Sure you can haggle at Marlo's, but I prefer here much more. All of the employees have been friendly. They are knowledgeable too. Loved the delivery service, which the other competitor mentioned, has had some issues. Flawless and on time. That alone is a great aspect. You'll be smart to go in here, as the staff can be very helpful. I definitely recommend them.

We stopped at Bob's furniture to look at a new couch/couch bed. We were immediately greeted by one…read moreof their associates who was incredibly helpful. He assisted us in picking out the perfect couch for us and even helped us find a good deal online for the couch. Very happy with the value of the furniture that we got. They also have a fun Bob's cafe that has complimentary coffee, iced cream, cookies, and other sweets! This is an ideal furniture store for the atmosphere, service, and value of furniture at an affordable rate.